Frequently Asked Questions
Los Angeles International (LAX), Orange Counties John Way (SNA), Long Beach Airport (LGB), San Pedro and Long Beach Cruise Terminals and San Pedro and Long Beach Catalina Express Terminals
- What are your hours of operation?
Service is available 24 hrs. a day, 365 days a year. To better assist you, a representative is available at all times.
- What type of cancellation policy do you have?
We have a 12 hour cancellation policy. Any cancellation within 12 hours will be charged the one way fare. However, this does not apply to changes with your shuttle plans.
- Where can I find your shuttles? What airports/ports do you service?
We service Los Angeles International (LAX), Orange Counties John Way (SNA), Long Beach Airport (LGB), San Pedro and Long Beach Cruise Terminals and San Pedro and Long Beach Catalina Express Terminals
- What types of vehicles do you offer?
9 & 11 passenger vans, Lincoln Towncar Sedans, Limousines of all types and sizes, 24 passenger mini-coaches, plus 47 to 56 passenger full size coaches. View our fleet…Click Here!
- How long have you been in business?
Karmel Shuttle Service, Inc has been operating since 1996. Our parent company, Karmel Courier/Courier Express began in 1992.
- How do we get picked up from the Airport or Cruise terminal?
Upon arrival, gather all luggage. Immediately call toll free 1-888-995-7433. Provide the agent with your confirmation or last name on the reservation. Dispatch will get on the phone to provide you a vehicle # and tell you exactly where to stand to meet your driver.
- Do you provide Child Restraint Seats (car seats or booster)
Please be aware that we do not supply child restraint/safety seats as there are several types and designs of child restraint/safety seats that are specifically designed to meet each child’s age, weight and height variables. We strongly recommend that you supply an approved child restraint/safety seat for your child if your child is under the minimum age/height standards set by State of California’s Child Passenger Safety Seat Law. The child restraint/safety seat law applies to children that are less than 8 years of age, or that are less than 4 feet 9 inches in height. Although it is not mandatory that a child safety seat is supplied, it is the responsibility of the parent or guardian traveling with the child to make sure that the child is transported safely. We do strongly recommend that you bring one for each child in your party that does not meet the minimum law requirements.
- Do you offer Travel Agent or Hotel commissions?
Yes, 10% of the fare. In order to receive commission, we must set you up as a Sales Account. Please contact firstname.lastname@example.org and request to be set up on commission.
- Do you stop to pick up additional passengers?
Shared Van service can make 1 additional stop for residential service. Shared Van service to/from the Anaheim Resort hotels can make 3 stops within the Anaheim Resort hotels only. Service to/from the resort is direct with no stops in between.
- Do you offer exclusive/direct service? (No additional stops)
Yes – simply ask for exclusive van service or upgrade to Towncar service for no additional stop and no additional passengers.
- In order to maximize the number of passengers in a van, most shuttle companies loop and loop and loop the airport looking for additional passengers. Does Karmel Shuttle loop the airport?
No, we are a reservation service only. We are committed to getting our passengers to their final destination in the most time effective manner. Should the van be required to loop the airport is will be due to traffic congestion, missed passenger curbside, etc...
- How far in advance is the pick-up time scheduled for passengers going to the airport?
3 hours before departure for domestic flights & 4 hours before departure for international flights. Distance to the airport will have a variable on our computer generated pick-up times.
- Are you licensed & insured?
Yes, we are in full compliance with all state regulations for licensing & insurance.
- How does payment work?
Clients may pay by cash or credit card. If paying by cash a credit card # is necessary to hold the reservation. Agencies may pay using a credit card or by direct billing. In order to be billed, a credit application must be approved and on file.
- Where are your services located? Do you service San Diego?
Yes, we service all of Southern California. (call our customer service representative for airport quotes) Service for San Diego is to/from San Diego and the LA/Orange county area only.
- Do you offer point to point service, not just airport transfers?
Yes, we offer all ground transportation needs to sporting events, entertainment venues, tours & Attractions, weddings, Convention Shuttle Service, Employee Parking Lot Shuttle and more!.
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