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Karmel Shuttle Reviews

Craig Peter


Submitted on February 2, 2017 at 10:28 am

Carlos gave us a ride from Anaheim to LAX. Well dressed, punctual, friendly and smooth driver. Actually made the trip in heavy traffic pleasurable. Highly recommended.

Daniel Hughes


Submitted on January 1, 2017 at 4:40 pm

We used this service from LAX to our hotel near Disneyland and back three days later. Both trips were easy to book and the drivers were friendly and helpful. Our return driver was particularly friendly and chatted with us on the way to the airport. He loaded our bags and unloaded them at the other end leaving us to move our sleeping children which was super helpful.



Submitted on September 9, 2016 at 11:20 am


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Submitted on 2017-03-01T09:26:00

We love Karmel. We will use it again for sure

Submitted on 2017-02-28T22:49:00

Thanks for waiting for my late flight!!

Submitted on 2017-02-28T10:32:00

You've got great drivers. We would def use you again!

Submitted on 2017-02-28T09:22:00

Sennecha (sorry, not sure how to spell it) was very friendly. Great driver. Thanks!

Submitted on 2017-02-27T15:49:00

Thank you to our driver. He was very friendly and helpful. Got us to the airport with time to spare. Great job!

Submitted on 2017-02-27T12:46:00

Our arrival experience was not great, but today's was excellent. Yes, likely to recommend & to use again when in the area.

Submitted on 2017-02-27T11:28:00

This is the best shuttle service I have had since going to the RECONGRESS for 17 years and the quickest one. Prime Time and Super Shuttle do not even meet your excellent service. Thank you!

Submitted on 2017-02-27T11:23:00

I'll use Karmel again when I come back to Anaheim. Thanks.

Submitted on 2017-02-27T10:36:00

Great service. Will use again next year when coming to the RE Congress. Thank you for all your hard work. It shows in your service and great drivers.

Submitted on 2017-02-27T05:52:00

Terri was kind personable and prompt.

Submitted on 2017-02-26T19:59:00

Great service. Please continue to shuttle the Congress participants. Best shuttle service ever.

Submitted on 2017-02-26T12:14:00

Very friendly service on time employees are awesome. I would recommend this shuttle service to all. Thank you for making our trip even better.

Submitted on 2017-02-25T22:07:00

Pick up could ask if there is checked luggage. We called ready before text was received. Vehicle seemed small for number of passengers.

Submitted on 2017-02-25T14:01:00

Our driver Jay was awesome! He took our luggage and put it in the back. He also opened the door for my wife and I. He was very friendly and professional. Thanks again for helping us out and getting us to our hotel at Disneyland!

Submitted on 2017-02-24T09:53:00

Nice prompt pickup at LAX within 20 min

Submitted on 2017-02-24T08:53:00


Submitted on 2017-02-24T07:12:00

Very organized and professional. Would not use anyone else.

Submitted on 2017-02-23T19:24:00

Terrence, our driver was great, providing us a safe and courteous trip. Thanks!

Submitted on 2017-02-23T18:41:00

The van was made for 7 passengers. Everybody including the driver agreed that that was so. But he picked up not one but two more people so that we were quite cramped. Fortunately the passengers were compassionate and only joked about it. Not good.

Submitted on 2017-02-23T08:15:00

Loved Driver Mike! Well I love office Mike too! Thanks you guys!!!xo LindaPerez

Submitted on 2017-02-22T16:00:00

Josh was awesome! It was an extra bonus to have him share some of the highlights to see along the way!

Submitted on 2017-02-22T12:07:00

Van no 114 was very comfortable.Mr Soel the driver gave us a very good company to Airport. Indeed he was very courteous and helpful

Submitted on 2017-02-22T06:18:00

It was a great experience and our driver was Amazing. Thank you for a great start to our vacation

Submitted on 2017-02-21T04:49:00

Seneca was professional & courteous; on time & got me to SNA early :)

Submitted on 2017-02-20T14:12:00

Wonderful service! Thank you!

Submitted on 2017-02-20T04:06:00

Josh was our driver for our return trip to the airport and he was on time (actually earlly) curtious, friendly, helpful and informative. Can't say enough about Josh. Outstanding individual and asset to your company!!!

Submitted on 2017-02-19T22:35:00

Your driver was courteous and professional. Got us to LAX as promised and on time. Thank you.

Submitted on 2017-02-19T19:39:00

Karmel's service from start to finish was excellent.

Submitted on 2017-02-19T17:55:00

Great service even after a flight delay.

Submitted on 2017-02-19T17:04:00

Greg was awesome!

Submitted on 2017-02-19T14:26:00

Great experience! First time in California and first time using your service. Extremely happy and satisfied.

Submitted on 2017-02-19T06:53:00

Katrina was wonderful! She was very personable and friendly. I really appreciated her help with my bag this morning because I had injured my left arm. She represents your company well! Brian

Submitted on 2017-02-18T14:52:00

Soel rocks

Submitted on 2017-02-18T06:02:00

Very positive experience. Royal was professional and pleasant!

Submitted on 2017-02-17T21:57:00

Our driver was the best. Very helpful and friendly! The exact kind of employee a company wants. She made the experience perfect and cared about our needs.

Submitted on 2017-02-17T16:24:00

Kevin was our driver, he was very punctual and accomafating.

Submitted on 2017-02-16T08:00:00

Great driver, very friendly, professional and respectful but still fun. Also a great driver on these freeways navigating the traffic.

Submitted on 2017-02-15T22:25:00

Very prompt. Very courteous driver

Submitted on 2017-02-15T19:54:00

José was super! Very professional and courteous. Thanks! :-)

Submitted on 2017-02-15T16:30:00

What an amazing experience for a ride from the airport to the hotel. Our driver gave us tips and suggestions to help us on our new adventures! What a nice nice guy! Highly recommend

Submitted on 2017-02-15T15:53:00

Great friendly driver with clean appearance and timely pick up and early drop off so we didn't have to rush and take our time. Thanks again!

Submitted on 2017-02-15T13:27:00

Seneca was wonderful! Thank you!

Submitted on 2017-02-15T12:06:00

Katrina is fabulous. Van 413. Give her a raise.

Submitted on 2017-02-15T07:05:00

Our Driver's name was Josh and he was very friendly and informative. Made us feel very comfortable!! Thank you Josh!!

Submitted on 2017-02-14T16:47:00

Robert is awesome!

Submitted on 2017-02-14T11:46:00

Terry is our driver, very friendly and engaging. Not normally a fan of shuttles, but Terry has made the trip very pleasant. Great job.

Submitted on 2017-02-13T17:30:00

Thank you ..our driver was extremely friendly and professional ! Give her a raise !!

Submitted on 2017-02-12T14:36:00

It would be nice if there was something on the reservation form about tipping the driver. Not everyone carries tip money in their pockets or purse. Good service deserves a reward.

Submitted on 2017-02-11T10:19:00

Inbound and outbound the service was perfect. The guests onboard were pleased with their booking processs, service and efficiency. I believe Karmel is the best and will continue to use their services and promote them to others.

Submitted on 2017-02-10T12:02:00

I've been a Karmel Shuttle customer for at least 10 years and this is by far the cleanest, most presentable and maintained van I've been in. Driver was very polite, friendly and professional. What can I do to get this van & driver for future trips?

Submitted on 2017-02-09T21:37:00

Our driver Mary was awesome

Submitted on 2017-02-09T15:01:00

Not as friendly as first driver. Overall good experiance

Submitted on 2017-02-08T16:34:00

The shuttle was on time. The staff and drivers are very friendly and very efficient. Keep it up.

Submitted on 2017-02-07T11:54:00

You are late by 30 minutes

Submitted on 2017-02-06T16:33:00

Terrence was early and already waiting when I arrived (also early). He was quick to assist me with my bags. He was a courteous and safe driver. All around my trip was a great experience - in no small part due to Terrence. Thank you.

Submitted on 2017-02-06T15:58:00

Mar was very personable and informative. A great ride into Anaheim. The pick up for our ride to universal was also very well. The pick up from universal back to hotel was worst ever. I had to phone and complain

Submitted on 2017-02-06T06:34:00

He was on time and we had a very pleasant conversation on the way to the airport. Even in the rain I arrived with plenty of time. Thank you

Submitted on 2017-02-05T22:26:00

Omar was great, pick me up curbside in record time you guys are the greatest! Thank you!

Submitted on 2017-02-05T16:18:00

Terrance was great! Very polite and courteous! He offered candy, a charger van was very clean. We were very happy with the service and will use in the future!

Submitted on 2017-02-05T12:45:00

We were very happy with our service. On time, and very courteous drivers.

Submitted on 2017-02-04T22:37:00

When confirming a reservation make sure to let the person know to call the shuttle for pick up . I waited almost an hour cause I didn't realize I needed to call and then when I did it took about 20 mins to get there. But overall still good

Submitted on 2017-02-04T19:50:00

Really nice and gave us safety info. Helped with bags and was really helpful. Hope to get that good of a driver next time.

Submitted on 2017-02-04T09:51:00

Tony is great man and good dtiver

Submitted on 2017-02-03T22:30:00

I was really impressed with the ease of communication and direction when I landed. I was delayed by over 90 minutes, but I was still picked up within 15 minutes. The van was clean and driver drove safely and was helpful. Highly recommend! Will book again

Submitted on 2017-02-02T12:01:00

Picked me up a few minutes early and knew his way around and got me to the airport in perfect time

Submitted on 2017-02-01T15:02:00

Great, personal experience!

Submitted on 2017-02-01T12:12:00

Driver was great! Very sweet, kind and considerate! Thank you

Submitted on 2017-01-10T15:36:00

Excellent driver, I usually get motion sick in taxis and vans, but I was fine for the whole trip. Thanks.

Submitted on 2017-01-10T06:36:00

This was a most pleasant ride with a courteous professional driver. Would definitely use his services again!

Submitted on 2017-01-09T15:05:00

Great way to travel. The driver was very nice and professional.

Submitted on 2017-01-09T07:08:00

Always reliable ! Especially in the rain! Karmel is there for you!

Submitted on 2016-12-19T06:35:00

Great service

Submitted on 2016-12-18T22:32:00

The driver was great the reservation agent was rude

Submitted on 2016-12-18T21:17:00

Kevin did an awesome job of negotiating around the LAX traffic getting into and around the terminal! I was very impressed and we made in exactly on time!

Submitted on 2016-12-18T20:02:00

Excellent service. Yes we will use again

Submitted on 2016-12-18T16:15:00

Great kind down to earth drivers. Will use your service again

Submitted on 2016-12-17T15:18:00

Vehicle was clean but slightly worn interior, typical of well used vehicles. It was comfortable, and the driver asked us then kept the temperature just right.

Submitted on 2016-12-17T12:24:00

Very friendly and pleasant!!! Candy was excellent and considerate to our needs.

Submitted on 2016-12-16T17:32:00

Our driver was fantastic - we hope we get him for our return trip to the airport next Wednesday, December 21st!

Submitted on 2016-12-16T13:17:00

Great service all the way around from customer service in the phone to a friendly driver an clean vehicle.

Submitted on 2016-12-16T06:50:00

The driver was courteous but did not open the van door & did not help me put the luggage in & out of the van.

Submitted on 2016-12-16T06:23:00

Good job driving in the rain.

Submitted on 2016-12-15T19:01:00

Traffic was really bad and Kevin was great didn't get flustered hated or mad at the traffic we just went on long he was wonderful

Submitted on 2016-12-15T08:05:00

Flight was delayed but you were aware of it. Driver was probably tired because he didn't talk.

Submitted on 2016-12-14T10:24:00

Loved our drivers!

Submitted on 2016-12-13T14:01:00

Our driver was so friendly, thanks for being there to give us a ride!

Submitted on 2016-12-13T13:56:00

thank you for being such a reliable shuttle service!

Submitted on 2016-12-12T16:21:00

You made My trip easier!! Thank U!!

Submitted on 2016-12-11T11:52:00

We got off the ship early. It was nice that Karmel adjusted their schedule inorder to pick us up 40 minutes early.

Submitted on 2016-12-09T18:34:00

Had a great experience! My driver Yanna did an excellent job in getting me to my destination. She arrived at the airport in a timely manner to pick me up and I did not have to wait for very long. She also was easy to talk with during the trip.

Submitted on 2016-12-04T15:06:00

Wait time at the airport

Submitted on 2016-12-03T19:45:00

Both my drivers were very friendly and had great tips about Disneyland and places to eat. Very pleased with the service.

Submitted on 2016-02-29T07:32:00

We had Mike as a driver and couldn't have asked for anyone better, great with kids very friendly and knowledgeable. Mike you are the best.

Submitted on 2016-01-31T18:13:00

Our reservation with you was excellent. Our first driver (I did it get his name) was great. Our second driver Ron was outstanding. We will use you for future travels. Thank you

Submitted on 2016-01-29T16:40:00

Still driving to destination

Submitted on 2016-01-29T11:37:00

Great experience! Wonderful surprise that we got the shuttle to ourselves!

Submitted on 2016-01-28T10:21:00

Service was good. Both phone staff, and drivers. The cost also seems OK. Making things like this a no brainer is great. Get on, get off, no worries. Thanks.

Submitted on 2016-01-28T08:48:00

Willie was a great driver and it was nice talking to him on the way to LAX. It made the time pass quickly and it made the ride more pleasant!

Submitted on 2016-01-24T13:23:00

Driver arrived shortly after i contacted yu that i was ready. Im very pleased so far. Enroute to hotel

Submitted on 2016-01-23T16:30:00

The driver was very courteous very friendly and on time couldn'thave been a better experience thanks

Submitted on 2016-01-23T16:15:00

Much better experience than my last October trip. It took too long to wait another passenger. Pleas keep up good work.

Submitted on 2016-01-22T15:14:00

Russ was awesome and very friendly

Submitted on 2016-01-22T10:40:00

Very nice driver very accommodating and pleasant.

Submitted on 2016-01-21T13:00:00

Arlee is wonderful and very friendly! She's very easy to talk to and a lot of fun. It wasn't a painful process to get on a shuttle either!

Submitted on 2016-01-21T12:09:00

Driver Mr. Ron was awesome!!!

Submitted on 2016-01-20T09:56:00

driver was great. lots of traffic at 5:30 on a weekday but we had a great conversation the whole way.

Submitted on 2016-01-19T23:37:00

The van was a little rickety.

Submitted on 2016-01-17T11:35:00

Friendly fun and safe drivers

Submitted on 2016-01-17T07:45:00

They were very accommodating

Submitted on 2016-01-16T09:56:00

Really enjoyed our driver, promptness and entire experience!

Submitted on 2016-01-15T17:08:00

Right here when I was ready! Thank you b

Submitted on 2016-01-14T21:17:00

Easy to schedule. Great when I had to change my reservation. Quick pick up!

Submitted on 2016-01-14T21:00:00

Best ride Ive had in a long time, friendly driver and clean van. Pick us up in no time at all and we had a great drive to our hotel

Submitted on 2016-01-10T19:03:00

Clean, newer vans. Friendly drivers. Waited a bit at LAX but driver was waiting for us at the ferry terminal for the return trip. Great service. Thank you.

Submitted on 2016-01-10T12:54:00


Submitted on 2016-01-08T06:52:00

I didn't catch my driver's name, but he was awesome! Friendly, professional, funny, honest. You have a great employee there!!

Submitted on 2016-01-08T06:10:00

I already recommended your service to a colleague who didn't have a reservation for transport back to LAX. Many thanks.

Submitted on 2016-01-05T23:28:00

Everything was fine except I had to wait about 40 minutes for the shuttle.

Submitted on 2016-01-04T22:45:00

Excellent service received this evening. Very informative about LA.

Submitted on 2016-01-04T20:12:00

Waited 30min for another passenger at lax and they never showed up at the curb side. I think if the passenger is not at the curb side even when they call in we shouldn't have to wait that long . Thanks

Submitted on 2016-01-04T14:40:00

Friendly and quick service! Karmel shuttle made changes to my reservation with no problem when I missed my flight and would need to be picked up the next day instead!

Submitted on 2016-01-04T14:00:00

#1 shuttle for excellent service with friendly courteous drivers. J Warren

Submitted on 2016-01-04T12:22:00

I've never used Karmel before and was very apprehensive choosing them but was forced to get competitive pricing because of my group size. I'm a regular traveler and have 3 teenage daughters & wife that are harsh critics. We will search no more, thank you

Submitted on 2016-01-04T09:31:00

Courteous and attentive driver. Thanks

Submitted on 2016-01-03T18:17:00

I've had to call several times to change/adjust my reservations. I've been so impressed by how helpful, fast, and efficient each interaction has been! I will definitely recommend you and will use your company on my trips in the future!

Submitted on 2016-01-03T13:09:00

We were delayed on our incoming flight nd our driver did not complain even though we know she had to wait awhile for us. She was very pleasant and it was a pleasure to have her for our driver. Thank you.

Submitted on 2016-01-02T16:19:00

Driver was excellent, wait time was more than reasonable. Excellent.

Submitted on 2016-01-02T08:20:00

Francisco was polite, kind and helpful, as well as being very informative. I would certainly recvend to any traveling friends or family.

Submitted on 2015-12-31T10:55:00

My driver was so awesome! She didn't feel like a driver, she felt like a friend.

Submitted on 2015-12-28T14:52:00

Driver was courteous, friendly, and prompt.

Submitted on 2015-12-28T11:01:00

Great service..... awesome driver. Thank you!

Submitted on 2015-12-27T11:06:00

Driver said hi to us and that was it for rest of trip, did not speak to us again. Only complaint is that pick up location was confusing, had no idea where we should be waiting. Driver on return trip was much friendlier and very efficient.

Submitted on 2015-12-26T20:25:00

Everything was great except we waited 28 min for our ride.

Submitted on 2015-12-26T17:39:00

We always recommend you. You are the best. Efficient, honorable, helpful.

Submitted on 2015-12-26T00:24:00

Driver is awesome and friendly.

Submitted on 2015-12-25T16:52:00

I will use kamel from now on fast friendly clean great customer service

Submitted on 2015-12-25T15:34:00

Very pleased with the service since this was our first time. Would definitely recommend.

Submitted on 2015-12-25T10:12:00

What a great experience. Will use karmel every where we can

Submitted on 2015-12-25T09:37:00

Your drivers are very efficient. Thank you

Submitted on 2015-12-24T08:32:00

Driver was great...on time, friendly, and very safe

Submitted on 2015-12-23T18:34:00

Driver was very friendly and very calm in crazy traffic! I don't know how he did it, he was amazing!

Submitted on 2015-12-23T07:42:00

We loved the texting feature! At first when our driver picked us up he was very uptight and stressed/angry. But we loved the music he played in the van and then he became very kind and caring. That made the trip above average.

Submitted on 2015-12-22T20:36:00

An enjoyable last leg of a long day's journey with a personable, capable driver in van 402. Thank you.

Submitted on 2015-12-19T15:01:00

Felt very safe

Submitted on 2015-12-18T20:37:00

Fantastic service. The driver was very pleasant, courteous and knowledgable about the LA area.

Submitted on 2015-12-18T19:12:00

First time we've used you, your price was the best and very satisfied. Will use you agaon!!

Submitted on 2015-12-17T17:51:00

What a great service on a crazy day out of LAX and the highways. Thanks so muchPete and Poppy

Submitted on 2015-12-11T17:03:00

Super, super, super! First time using Karmel. Booked with our flight and Disney park tickets thru Get Away Today travel site. Very happy with Karmel! Thank you!

Submitted on 2015-12-10T19:44:00

Great ride! Thanks Ron!

Submitted on 2015-12-10T15:42:00

Love our driver she went above and beyond. :)

Submitted on 2015-12-10T14:41:00

I love the direct trip to our hotel rather than stopping at several hotels to make drop offs. Thanks for arriving 5 minutes after we collected baggage. I like the promptness!

Submitted on 2015-12-10T14:36:00

I love the new text notifications. A phone app would be cool for reservations and pick up. Karmel Shuttle has always been great to use.

Submitted on 2015-12-10T04:42:00

Fantastic service, excellent drivers... you helped make our vacation the absolute best!!

Submitted on 2015-12-09T14:23:00

Soel was fantastic!!! Great experience!!!

Submitted on 2015-12-09T06:01:00

Our driver was friendly and drove very smoothly and safely. We had a pleasant trip home. Thank you

Submitted on 2015-12-08T11:25:00

Loving the new text notification and web system. It makes it more convenient than having to call a hotline.

Submitted on 2015-12-08T10:47:00

Clean van, Jose is very friendly, no waiting!!!

Submitted on 2015-12-07T21:22:00

Vans are old but at least this one was clean, more like immaculate!Your immediate service with texting is much better than calling and waiting as I experienced previously

Submitted on 2015-12-07T14:40:00

You have a very efficient system! So easy: just respond to the welcoming text message. Thank you!

Submitted on 2015-12-06T20:21:00

I'm glad I made a reservation with you. Everything had been wonderful, easy and fast.

Submitted on 2015-12-04T18:20:00

Driver very easy going and friendly.

Submitted on 2015-12-04T12:27:00

Love this company! Is great for families traveling with kids!!!!

Submitted on 2015-12-04T06:51:00

Our driver was the bomb diggity. He deserves an increase in pay. Man these seatbelts are awful. They lock at the slightest bump in the road so you can't even get buckled without resetting the belt 4-5 times. Again; our driver- great!

Submitted on 2015-12-03T12:02:00

The shuttle was on time and the driver was very pleasant. She even gave me helpful information for Dismeyland.

Submitted on 2015-12-02T23:50:00

I've used you for over 30 years, even before you were Karmel. You always show up on time which I really appreciate. Some of your drivers are good, and some are not so good. Some of the vans are okay, and some in pretty bad shape. I still keep coming back

Submitted on 2015-12-02T09:22:00

Love the text updates!

Submitted on 2015-09-30T11:19:00

Thanks Marc & team for orchestrating our event shuttle service and making it a success.

Submitted on 2015-09-30T08:21:00

Cliff is a great driver. Will continue to use Karmel

Submitted on 2015-09-29T23:39:00

Driver was not friendly. Didn't ssy a word when I greeted him. I didn't attempt to engage him in conversation after that. Your drivers should be outgoing and friendly. Not very good customer service.

Submitted on 2015-09-28T22:32:00

Our driver Mar was fantastic..wonderful customer service!!! We were taken at least 30 min out of the way which was disappointing. We should have had others in our vehicle that were going the same direction. .

Submitted on 2015-09-28T09:46:00

We have used your company for years and have referred family and friends. You company always has great service with a fair price.

Submitted on 2015-09-27T21:33:00

Excellent driver, very professional, we'll see you Tuesday for the return trip!

Submitted on 2015-09-27T21:16:00

Our driver Katirina was fabulous, she was warm, friendly and informative. We would love her as our driver again.

Submitted on 2015-09-26T21:21:00

I forgot my itinerary and didn't know how I was going to contact you. The text message came as ivwalked through the terminal. What a great service and your driver was very friendly and personable. I'm glad you're taking me back to the airport.

Submitted on 2015-09-26T18:12:00

Drivers are always so professional and helpful and very dependable. Great company.

Submitted on 2015-09-26T14:10:00

Marshall our driver was very nice and helpful

Submitted on 2015-09-25T23:34:00

one of the seat belts did not function

Submitted on 2015-09-25T01:43:00

Driver arrived a little later than what we were told on the phone.

Submitted on 2015-09-24T04:00:00

Impeccable service snd very reliable. Definitely will refer and use your wondetful service again!

Submitted on 2015-09-23T18:09:00

Very smooth. Great experience

Submitted on 2015-09-22T20:15:00

Excellent driver.Very patient and offered some great tips on the Disney resort & rides. Great operator

Submitted on 2015-09-22T17:27:00

The new and updated reservation, confirmation, and check in is great.

Submitted on 2015-09-20T21:38:00

You guys are awesome!

Submitted on 2015-09-20T10:54:00

Truthful, came within the 15 min, driver polite,great experience. Vehicle clean.

Submitted on 2015-09-20T04:38:00

Will use again, great staff and easy to organise

Submitted on 2015-09-19T12:44:00

We like the notifications and extreme promptness.

Submitted on 2015-09-19T06:38:00

Chell was an outstanding driver. She friendly, courteous, and made sure I got to my destination in the most timely manner possible. I couldn't have asked for a better driver. Thanks, Chell! And thanks, Karmel.

Submitted on 2015-09-19T03:25:00

Driver was great and knew to look out for me which made pickup easier. The van we were in was not a smooth ride

Submitted on 2015-09-18T11:14:00

We arrived on a Sunday, so that helped. The return on Thursday AM was certainly more difficult and long, but overall we enjoyed the experience.

Submitted on 2015-09-18T10:01:00

Driver was great. Coach was bumpy and loud. For a party bus, there were no cup holders for drinks. Windows were a bit dirty. Overall, it was a good deal for the price. Thanh you.

Submitted on 2015-09-17T11:35:00

great driver

Submitted on 2015-09-15T18:53:00

Prompt pick up excellent service, very happy that I have booked your company to transport us to the airport

Submitted on 2015-09-15T13:13:00

Great service punctual, reliable and friendly, I would definitely use again!

Submitted on 2015-09-15T11:57:00

I did not participate in the reservation process as the trip was arrange by others. From my end, it when smoothly.

Submitted on 2015-09-15T03:40:00

We were scheduled to go to Orange County, but after a flight delay got sent to LAX and arrives a good 3 hours after we were suppose to, they made arrangements and we got picked up and will recommend to others

Submitted on 2015-09-14T18:25:00

Lee, the Driver had to put up with some negative comments from a couple of passengers. But, he really tried hard to accommodate them and was very congenieal and friendly. We will be taking your shuttle back to the airport on Saturday morning.

Submitted on 2015-09-14T13:29:00

Timely pick-up. Very cuertious.

Submitted on 2015-09-14T09:33:00

Our driver was really nice, prompt, friendly and efficient. We were exhausted, so it was wonderful to have great service. I would highly recommend you. Thank you!

Submitted on 2015-09-11T18:37:00

Top service. From the email responses I have received, to the man on the phone, to the driver. I couldn't fault this company or their service. It was easy to book on line, easy to ring once arrived and the Driver was 100% thank you.

Submitted on 2015-09-10T11:21:00

Mike was FANTASTIC! We always use Karmel shuttles and are always very happy with the service we receive.

Submitted on 2015-09-10T02:03:00

Above and beyond customer service!

Submitted on 2015-09-09T20:18:00

Driver was great, wait time minimal. Only comment was seatback of one of the seats was broken and would not come upright. We could not sit side by side and enjoy the view together.

Submitted on 2015-09-09T10:09:00

Best part...ON TIME pickup to LAX and SHORT WAIT after arriving at LAX! Great service!

Submitted on 2015-09-06T18:12:00

Was no communication with my driver. Had 2 stops before me & he was very rude. Did not take my bag until i walked it myself to car. He saw me struggling but didnt really bother. My first ride was amazing. The lady was helpful. Very dissapointed this time

Submitted on 2015-09-05T18:03:00

After a hick up with the arrival airport, ( we had to wait an additional 25 min), we got picked up and he driver was AWESOME!!!! There was a misunderstanding in airport to be picked up at but once he got us he was very kind and made us feel much better!

Submitted on 2015-09-04T17:31:00

Driver was exceptionally pleasant & efficient!

Submitted on 2015-09-03T23:45:00

Fast service and driver was great.

Submitted on 2015-09-01T00:06:00

The driver was very nice and helpful she even brought by luggage to my door. I also appreciate being able to add my tip to the cost when I make the reservation.

Submitted on 2015-08-31T14:14:00

It was a very pleasant way to get to the airport. And I appreciated the fact that we had to make only one stop for additional passengers along the way.

Submitted on 2015-08-30T01:16:00

Driver was excellent but van was hot

Submitted on 2015-08-29T23:42:00

Vehicle seemed to have a lot of vibration.

Submitted on 2015-08-28T17:43:00

Best I've seen yet

Submitted on 2015-08-27T18:19:00

We chartered 6 buses for our office picnic at Doheny Beach. Your onsite staff, Johnny, was very helpful and kept things running smoothly. Buses were all nice.

Submitted on 2015-08-26T05:36:00

Driver Ron was very interesting to talk with and made ride home fun. Thanks.

Submitted on 2015-08-24T17:25:00

Darryl was a great driver. Greated us by name. Nice music playing. Safe and secure driving.

Submitted on 2015-08-24T11:12:00

Ron was a very friendly and safe driver. I enjoyed the conversation

Submitted on 2015-08-23T19:18:00

Very good service and the driver was friendly and informative.

Submitted on 2015-08-22T19:31:00

Very nice driver. Van was clean . They were prompt. Will definitely use again.

Submitted on 2015-08-22T19:19:00

The driver was very nice and fun. He certainly went beyond my expectations, thank you.

Submitted on 2015-08-20T23:53:00

Shanna was excellent driver. She arrived early and was very helpful and friendly. Reservations were easy and priced reasonably. The online confirmation and pick up system was very convenient and well programmed.

Submitted on 2015-08-20T02:12:00

Van 387 driver was great. Our flight was 2 hours late and he still picked us up within 20 minutes of arriving. Nice quick ride from lax to Disney area hotel.

Submitted on 2015-08-19T13:42:00

Love your new computerized system! It's super efficient. 😀😀😀

Submitted on 2015-08-17T12:00:00

Both drivers going to the airport and returning home were exceptional. The best we have had over the years.

Submitted on 2015-08-15T21:29:00

As a former transportation employee( 33 years) i had some concerns. However, the service on both trips was perfect. Can't give you any tips as to how you could improve because the service was that good. Thanks Pamela Winders

Submitted on 2015-08-13T20:32:00

The driver navigated the very congested airport traffic very well.

Submitted on 2015-08-11T01:17:00

Wonderful driver - prompt service - great conversation!! Just what I needed after a very long day of various travel issues. Thank you!

Submitted on 2015-08-10T18:44:00

Paying by credit card in the van was a little harder than expected. We needed to pay at the time we went as opposed to paying ahead of time. We wanted to add in a tip and that seemed to delay everything. Not too big a deal, but worth mentioning.

Submitted on 2015-08-10T18:38:00

Perfect in all ways

Submitted on 2015-08-08T21:06:00

The service was easy to book and our driver got our holiday off to a great start by being so friendly and professional. We used Karmel two years ago on our last trip and will continue to do so after great service both times.

Submitted on 2015-08-07T17:35:00

I lost my keys on this van going to the airport. When I called on Thursday morning, as instructed on Wednesday night,, your office girl was not helpful. Then Stephanie came on the line, and actually brought me my keys after work. Thank you!!!!!

Submitted on 2015-08-06T20:05:00

So far so good for the first leg of the trip!

Submitted on 2015-08-06T12:21:00

Thank you for the service!

Submitted on 2015-08-05T00:18:00

Both drivers were competent and pleasant to interact with.

Submitted on 2015-08-04T13:03:00

I have used the service before, it is best.

Submitted on 2015-08-03T18:52:00

Very happy with the service

Submitted on 2015-08-03T04:46:00

Stephanie Gonzales help me with my reservation and she was very helpful and friendly thanks you very much

Submitted on 2015-08-02T12:04:00

Francisco is a wonderful driver- very cordial and friendly also. He made my trip very enjoyable.

Submitted on 2015-08-01T00:15:00

Excellent service overall

Submitted on 2015-07-31T23:54:00

The whole experience was fantastic vbv

Submitted on 2015-07-31T14:52:00

We really appreciated how the company kept track of our flight for us even though we were delayed by over five hours! Our driver was prompt to pick us up when we got in at 2 am.

Submitted on 2015-07-31T13:43:00

Thanks, your help made my trip much easier. I had to change a reservation, which was also easy.

Submitted on 2015-07-31T00:48:00

I just became a certified Tourism Ambassador for Anaheim (CTA) & I see that Karmel is on their list of vendors. I'm happy to see that.

Submitted on 2015-07-30T08:49:00

Always dependable!!

Submitted on 2015-07-29T10:13:00

Our drivers each way to and from LAX were great, keep up the good work.

Submitted on 2015-07-28T19:36:00

Francisco is a great ambassador of Karmel Shuttle

Submitted on 2015-07-28T19:36:00

Driver excellent. Right on time no wait

Submitted on 2015-07-28T15:18:00

Francisco was great. He was friendly, but he didn't talk too much. I loved the music he had playing in the shuttle.

Submitted on 2015-07-28T13:29:00

Our driver was very nice but chatted a lot on the ride home.

Submitted on 2015-07-27T18:16:00

We would like to have paulino again.k

Submitted on 2015-07-26T17:35:00

Wonderful driver and clean, well-maintained coach.

Submitted on 2015-07-26T12:02:00

Absolutely 5 stars for all of the above!!! You made my trip so easy & I made all my connections. I will be using Karmel again & again. Thankyou gayle

Submitted on 2015-07-25T10:11:00

Very nice driver. Safe trip. Thank you!

Submitted on 2015-07-24T00:35:00

Ron was very pleasant, got me to my destination on time and safely.

Submitted on 2015-07-22T20:38:00

Every time I ride with Karmel I like it more! Thank you for quality vans and drivers. I always recommend you to friends.

Submitted on 2015-07-22T19:36:00

Josh qas helpful and safe. We will definitely use you guys again.

Submitted on 2015-07-22T16:37:00

Great driver, I appreciated the quick pick up.

Submitted on 2015-07-21T14:09:00

I always recommend you!

Submitted on 2015-07-21T13:42:00

Cliff was early to pick us up, the van was clean and smelled really good. It was a pleasant trip to the airport.

Submitted on 2015-07-20T19:40:00

I always enjoy using Karmel. You guys rock!

Submitted on 2015-07-20T18:19:00

Mike was great, no traffic so good speedy and safe ride right to the airline drop. Will see you again soon.

Submitted on 2015-07-19T11:42:00

We were very pleased with our driver, he was nice and very helpful with our luggage.

Submitted on 2015-07-16T13:39:00

The driver was extremely polite and friendly. Got us to the airport in plenty of time for our flight.

Submitted on 2015-07-15T17:54:00

Very excellent ride. Driver was very careful. Always on time

Submitted on 2015-07-15T13:05:00

Super. My flight had several delays yet Karmel was ready and waiting for me whenI finally arrived manyhours late.

Submitted on 2015-07-13T12:12:00

Mike (dispatch) is always very professional and helpful.

Submitted on 2015-07-09T22:21:00

Driver was really nice and the drive was great. Thanks again!

Submitted on 2015-07-08T17:09:00

A HUUUGE thank you to the driver for recovering my wallet when I thought it had been lost!! Was so relieved and appreciative. Will recommend your service to our travel agent.

Submitted on 2015-07-06T10:35:00

everything went so smoothly great start to our vacation

Submitted on 2015-07-06T10:11:00

both drivers we had were great !

Submitted on 2015-07-06T01:57:00

Great driver! Good young man. Wish him the best for his success in the future.

Submitted on 2015-07-05T13:46:00

Great driver, the only way to go to Catalina Express!

Submitted on 2015-07-04T21:19:00

glad to see Karmel got new vehicle since last we rode. Driver was exceptional....I even gave him a hug goodbye....but I'm 79 years old, so I can do that sort of thing.

Submitted on 2015-07-03T18:36:00

Kevin was outstanding!

Submitted on 2015-07-03T01:01:00

Loved the driver. Very friendly and has lots of great tips.

Submitted on 2015-06-30T13:40:00

Our driver James is a very engaging young man who was very efficient and very personable. He talked to us listening to our needs, a great ecperience.

Submitted on 2015-06-27T23:23:00

Cold sodas and water - name brand sodas, both directions!

Submitted on 2015-06-27T21:29:00

Thank you so much for a fantastic accomodation! Our driver Ari was amazing, it was the best service. We ever experienced!!!!

Submitted on 2015-06-26T15:11:00

Excellent service.

Submitted on 2015-06-24T12:44:00

The driver was extremely kind and was a great driver. She also gave us advice on nice restaurants and activities.

Submitted on 2015-06-22T14:18:00

Karmel is the best!!!

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