Ground Transfer Instructions!

Karmel Shuttle Service, Inc.

1. Confirm your reservations a minimum of 48hrs prior to service.
   Is your flight information correct?
   Do we have the correct cell phone # for you, proper address, correct # of passengers?
   Especially if you did not make reservations directly through Karmel Shuttle.
   • Confirm your reservations ONLINE! confirm...click here!.
     If you reserved through a travel service, such as Flight Centre, Trip Advisor, Viator, Hotelbeds, etc...click here to confirm. confirm with Travel agent issued confirmation #...click here!
   • Confirm your reservations by TEXT or phone! 1-714-670-3480
   
   
2. Flight Arrival Instructions!
   • ** YOU MUST MAKE CONTACT WITH US UPON FLIGHT ARRIVAL** Upon flight arrival, immediately gather all luggage and call us at 1-714-670-3480
   • Once your flight touches down on the runway, look for a text message with our READY TO GO link. Click READY TO GO, once you have all luggage in hand. Dispatch will text you back with a van #, license plate # and instruct you exactly were to stand to meet your driver.
   • Not traveling with a CELL PHONE: Payphones are located in all baggage claim areas. 1-888-995-7433 (money is not required to use a payphone with our toll free number)
   
   
   • MISSED YOUR CONNECTING FLIGHT? You MUST call us to inform us of any changes in your flight information. We only monitor the original flight information you provided to us. If you fail to contact us, and a driver is sent for your original flight, it will be considered a NO CALL NO SHOW and full charges will apply. You may be required to pay for another driver when you arrive on a different flight.
     TEXT dispatch at 1-714-228-5602.
   
   
   • Departure to airport Instructions!
     • Here's how you should think about your hotel or residence pickup:
       If your pickup is at 4:00pm, you should be ready to go at 3:45pm, because we may be ready to pick you up from 15 minutes before your reservation time. You may also experience a possible delay depending on traffic, weather, flight delays, etc...get updates by texting dispatch at 714-228-5602

• Upon cruise ship arrival, gather all luggage and clear customs.
• Call us at 714-670-3480 or from a toll free pay phone 1-888-995-7433, provide your last name or confirmation number
• Dispatch will instruct you where to stand and what vehicle # will be pulling up for you.
• Cruise Ship pick-ups are scheduled for 9:30am. Should you be later than 9:30-10:00am you MUST call 1-714-670-3480 to inform us of your delay. No phone call to us to inform us of your delay may result in a NO SHOW and full charges will apply.

Reservation changes – Changes to an existing reservation MUST be made 24 hours prior to scheduled service time by calling 1-888-995-7433 or 714-670-3480. Within 24 hours we cannot guarantee vehicle availability.

Flight changes must be phoned into our office.

Cancellations – MUST be made 12 hours or more prior to scheduled service time. Call 1-714-670-3480. Cancellations within 12 hours of service will be charged the full amount for that service.

INSTRUCCIONES DE LLEGADA DEL VUELO!!!! SE DEBE LLAMAR PARA RECOGER A SU LLEGADA ***

A la llegada del vuelo, inmediatamente recoger todo el equipaje y luego llame gratis desde cualquier teléfono público o usando su teléfono celular al 1-888-995-7433. (no se requiere dinero para usar un teléfono público con nuestro peaje libre #) Proporcionar su número de confirmación o el apellido en la reserva. Despacho le instruirá dónde pararse y qué vehículo # va estar tirando hacia arriba para ti.

Una vez que se llama, el tiempo de espera para su conductor puede variar desde 5 minutos a 30 minutos dependiendo del tráfico, seguridad, clima o vuelo retrasos en aeropuerto.

¿Problemas de equipaje o costumbres? Si usted se retrasó por más de 1 hora para vuelos domésticos o 2 horas para vuelos internacionales se debe llamar de equipaje reclamar nos informen de estos retrasos