Ground Transfer Instructions!

Karmel Shuttle Service, Inc.

1. Confirm your reservations a minimum of 48hrs prior to service.
   Especially if you did not make reservations directly through Karmel Shuttle.
   Why Confirm?
   Is your flight information correct? Is your cell phone # correct? Is the pick-up or drop off address correct?
   

CONFIRM YOUR RESERVATIONS ONLINE...CLICK HERE!

Confirm your reservations by TEXT or phone! 1-714-670-3480


2. Flight Arrival Instructions!
   • ** YOU MUST MAKE CONTACT WITH US UPON FLIGHT ARRIVAL**
   • Once your flight touches down on the runway, look for a welcome TEXT message.
     
   • Collect ALL of your luggage, click the READY TO GO link.
     
   • Your driver will contact you by TEXT and provide vehicle info and instructions where to stand to meet your driver.
   
   
   • Not traveling with a CELL PHONE or No international data plan? Payphones are located in baggage claim areas. toll free = 1-888-995-7433 (money is not required to use a payphone with our toll free number)
   
   
   • MISSED YOUR CONNECTING FLIGHT?
     You MUST call to inform us of any changes with your original flight information.
     FYI - We only monitor the original flight information provided to us. Failure to contact us with a change to you original flight will be considered a NO CALL NO SHOW and full charges will apply.
     You will be required to pay for another vehicle/driver if you arrive on a different flight later than your originally scheduled flight.
     Call Dispatch 714-670-3480 #2 or TEXT our office at 1-714-670-3480.
   
   
3. Departure to airport Instructions!
   • Here's how you should think about your hotel or residence pickup:
     If your pickup is at 4:00pm, you should be ready to go at 3:45pm, because we may be ready to pick you up from 15 minutes before your reservation time. You may also experience a possible delay depending on traffic, weather, flight delays, etc...get updates by texting us at 714-670-3480

Reservation changes – Changes to an existing reservation MUST be made 24 hours prior to scheduled service time by calling 714-670-3480. Within 24 hours we cannot guarantee vehicle availability.

Flight changes must be phoned into our office.

Cancellations – MUST be made 12 hours or more prior to scheduled service time. Call 1-714-670-3480. Cancellations within 12 hours of service will be charged the full amount for that service.

• Upon cruise ship arrival, gather all luggage and clear customs.
• Call us at 714-670-3480 provide your last name or confirmation number
• Dispatch will instruct you where to stand and what vehicle # will be pulling up for you.
• Cruise Ship pick-ups are scheduled for 9:30am. Should you be later than 9:30-10:00am you MUST call 1-714-670-3480 to inform us of your delay. No phone call to inform us of your delay may result in a NO SHOW and full charges will apply.

INSTRUCCIONES DE LLEGADA DEL VUELO!!!! SE DEBE LLAMAR PARA RECOGER A SU LLEGADA ***

A la llegada del vuelo, inmediatamente recoger todo el equipaje y luego llame gratis desde cualquier teléfono público o usando su teléfono celular al 1-888-995-7433. (no se requiere dinero para usar un teléfono público con nuestro peaje libre #) Proporcionar su número de confirmación o el apellido en la reserva. Despacho le instruirá dónde pararse y qué vehículo # va estar tirando hacia arriba para ti.

Una vez que se llama, el tiempo de espera para su conductor puede variar desde 5 minutos a 30 minutos dependiendo del tráfico, seguridad, clima o vuelo retrasos en aeropuerto.

¿Problemas de equipaje o costumbres? Si usted se retrasó por más de 1 hora para vuelos domésticos o 2 horas para vuelos internacionales se debe llamar de equipaje reclamar nos informen de estos retrasos