Ground Transfer Instructions

Especially if you did not make reservations directly through Karmel.

Why Confirm?
Is your flight information correct?

Is your cell phone # correct?

Is the pick-up or drop off address correct?

For a successful service you must make sure all information is correct.

CONFIRM YOUR RESERVATIONS ONLINE…CLICK HERE!

Confirm your reservations by TEXT or phone! 1-714-670-3480

A reminder TEXT will be sent to you 48 hours in advance of your  flight arrival. Confirm all details for one final look.

A reminder TEXT will be sent to you 40 minutes prior to departure pick-up. Be ready to go 10 minutes prior to scheduled pick-up time, in case your driver arrives early. It helps the driver stay ahead of schedule.

• Once your flight touches down on the runway, look for a welcome TEXT message from Karmel.
• Collect ALL of your luggage.
• Your driver will contact you by TEXT or call & provide vehicle # and instructions where to stand.
• Not traveling with a CELL PHONE or No international data plan? Payphones are located in baggage claim areas. Toll free = 1-888-995-7433 (money is not required to use a payphone with our toll free number)
• MISSED YOUR CONNECTING FLIGHT?  You MUST call to inform us of any changes with your original flight information.
  FYI – We only monitor the original flight information provided to us. Failure to contact us with a change to the original flight will be considered a NO CALL NO SHOW and full charges will apply.
  You will be required to pay for another vehicle/driver if you arrive on a different flight later than your originally scheduled flight.
  Call Dispatch 714-670-3480 #2 or TEXT our office at 1-714-670-3480. After hours TEXT may not get a reply. No reply….Please CALL!

Here’s how you should think about your hotel or residence pickup:
If your pickup is at 4:00pm, you should be ready to go at 3:50pm, because we may be ready to pick you up from 10 minutes before your reservation time. You may also experience a possible delay depending on traffic, weather, flight delays, etc…get updates by texting us at 714-670-3480.

Reservation changes – Changes to an existing reservation MUST be made 24 hours prior to scheduled pick-up time by calling 714-670-3480. Within 24 hours we cannot guarantee vehicle availability.

Flight changes? You MUST call us to provide new flight information. If your original flight info has not changed and your flight is just delayed, Karmel Shuttle will know your flight is delayed, no need to call them.

Missed your connecting flight? Call us with your NEW flight information immediately. 1-714-670-3480

With flight tracking software, we know when you land and when you reach the gate. Only NEW flight # and arrival time are required to call in.

Cancellations – MUST be made 12 hours or more prior to scheduled service time. Call 1-714-670-3480.

Cancellations within 12 hours of pick-up time will be charged the full amount, for that service.

Cancel online at https://karmel.hudsonltd.net/res?SELECTRES=SELECT

• Upon cruise ship arrival, gather all luggage and clear customs.
• Your assigned Driver will TEXT you directly with vehicle description and pick-up location.
• NO text from the driver and you are ready to go? Call us at 714-670-3480 provide your last name or confirmation number
• Dispatch will instruct you where to stand and what vehicle # will be pulling up for you.
• Cruise Ship pick-ups are scheduled for 9:30am. If you will be later than 9:30am you MUST call 1-714-670-3480 to inform us of your delay. No phone call to inform us of your delay may result in a NO SHOW, your driver will be released and full charges will apply.