Karmel Connect Privacy Policy

Updated January 3, 2025

1. Introduction

We are happy that you have chosen to use our services and would like to thank you for taking the time to read through this Privacy Policy thoroughly. We would like to begin with a summary explaining why we have created this policy. Our fundamental objectives are to

• Give a brief introduction to personal data and Karmel Connect and its users’ responsibilities to create a well-functioning and safe experience.
• Explain why we handle certain kinds of personal information

• Ensure that you understand what information we gather and what we do with this information
• Show you how we work to protect your rights and your integrity.

Our goal with this policy is that you, after having read it, will feel secure that your integrity is respected and that your personal data is treated correctly. Therefore we also work continuously to ensure that our treatment of personal data complies in its entirety with current legislation.

Unless otherwise defined herein, all terms beginning with a capital letter that are defined in the General Terms and Conditions (GTC) shall have the same meanings herein as therein unless expressly stated otherwise.

We recognize the importance of your privacy and the need for transparency in how we process your personal data. This Privacy Policy (the “Privacy Policy”) outlines the personal data we collect and process in connection with the services accessible at https://www.Karmel.com (the “Services”) and the services provided through our various platforms (collectively referred to as “Services”).

At Karmel Connect (referred to as “we,” “our,” or “Karmel Connect”), we are committed to safeguarding your privacy. By accessing and using our Services, you acknowledge that we collect and process your personal data in accordance with this Privacy Policy. This Privacy Policy is incorporated into and forms an integral part of our Terms of Use for the Services. All capitalized terms not defined in this document have the meaning assigned to them in the Terms of Use.

Karmel Connect provides intermediary service for ground transportation, tours, tickets, attractions and other tour and travel related services. At Karmel Connect, the privacy and security of our customers and visitors are of paramount importance. Karmel Connect is committed to protecting the data you share with us. This privacy policy explains how Karmel Connect processes information that can be used to directly or indirectly identify an individual (“Personal Data”) collected through use of its website and system.

For the purposes of this policy, Karmel Connect defines the term “Customer” as an entity with which Karmel Connect has an established relationship and the term “Visitor” as an individual that visits our front-end website (for example www.karmel.com).

Any information stored within Karmel Connect’s system is treated as confidential. All information is stored securely and is accessed by authorized personnel only. Karmel Connect implements and maintains appropriate technical, security and organizational measures to protect Personal Data against unauthorized or unlawful processing and use, and against accidental loss, destruction, damage, theft or disclosure.

Please note that if you are using our website and Services from EU, your data may be transferred to the USA. Cease use immediately if you do not consent to this. Continued use of our Services shall be viewed as you having entered into a legally binding agreement.

2. Collection and use

2.1 General

The following sections cover the specifics of each of the two groups from which data is collected: website Visitors and Customers.

We would like to begin by mentioning or clarifying the following:

– Third Parties: This Privacy Policy applies only to our activities, not those of third-party providers, even if we link to their services.
– Data We Collect: We collect personal data from you, your organization, third parties, or automatically through your interaction with our Services.
– Legal Basis: We process your data to provide our Services, comply with legal obligations, and for legitimate business purposes.
– Data Sharing: We share your data with trusted third parties for service provision or when legally required.
– Retention: Personal data is kept only for as long as necessary for the purposes outlined in this policy.
– Your Rights: You can access, correct, delete, or object to the processing of your data. Contact us at marc@karmel.com to exercise your rights.
We will only process personal data if we have a lawful basis for doing so, which may include:
– Contractual Necessity: Processing data to fulfill our contract with you
– Legitimate Interests: Processing for purposes such as improving services and ensuring security, where such interests are not overridden by your rights
– Legal Obligation: Processing data to comply with legal obligations
– Consent: If you provide explicit consent

Karmel Connect (the “Company”) protects its customers’ personal integrity through its’ high value of confidence originating from each Customer, whilst processing your data. Therefore, Karmel Connect believes transparency is an important factor when working with matters related to personal integrity. Accordingly, Karmel Connect has adopted this Privacy Policy to ensure that the Customer has complete access to the insight needed to establish such confidence. Furthermore, Karmel Connect’s way of processing your data, is described in detail below.

This Privacy Policy shall in the first instance apply to individuals who are users of our Services and from whom we collect and process personal data (also referred to as our “Users” or  “Data Subjects” or “Customers”). Herein, we are also referring to our Customers in terms of companies or authorized users at said companies. Different parts of this Privacy Policy may also be relevant to you depending on your relationship with Karmel Connect. All in all, this policy is relevant for persons who

• are users of our products and services
• visit our website or our social media channels
• otherwise communicate with us, for example through our customer service

2.2 Website Visitors

If you are a Visitor to our website only, and not a customer, then this section is relevant for you.

By visiting this website, you consent to the collection and use of your Personal Data as described herein. If you do not agree with the terms set out herein, please do not visit this website. If required by applicable law, we will seek your explicit consent to process Personal Data collected on this website or volunteered by you. Kindly note that any consent will be entirely voluntary. However, if you do not grant the requested consent to the processing of your Personal Data, the use of this website may not be possible.

Karmel Connect may collect, record and analyze information of Visitors to its website. We may record your IP address and use cookies. Karmel Connect may add information collected by way of pageview activity. Furthermore, Karmel Connect may collect and process any Personal Data that you volunteer to us in our website’s forms, such as when you sign up for information and newsletters. If you provide Karmel Connect with your social media details, Karmel Connect may retrieve publicly available information about you from social media.

Such Personal Data may comprise your IP address, first and last name, your postal and email address, your telephone number, your job title, data for social networks, interest in Karmel Connect, and certain information about the company or group you are working for or representing if applicable (company or group name and address, size) as well as information.

Karmel Connect gathers data about visits to the website, including numbers of Visitors and visits, Geo-location data, length of time spent on the site, pages clicked on or where Visitors have come.

Karmel Connect, is the data controller responsible for processing your personal data. If we provide links to third-party websites, content, or services, please note that their privacy policies govern how your personal data is collected and processed. We encourage you to review those policies.

A Data Controller is a legal person or other entity that determines the purpose and means for the processing of personal data. A corporation is a Data Controller regarding personal data it has for its benefit concerning its employees, customers, partners, users, and others.

We, Karmel Connect, are the Data Controller and therefore accountable by applicable legislation, for the processing that occurs with your data, within the scope of our services.

2.2.1 Purpose of processing personal data

Karmel Connect uses the collected data to communicate with Visitors, to customize content for Visitors, to show ads on other websites to Visitors, and to improve its website by analyzing how Visitors navigate its website.

Personal Data You Provide:
– Account Information: Name, email, phone number, job title, organization details, and any information provided when you create or manage an account or communicate with us.
– Payment Information: In cases of paid services, billing information, payment details, addresses, and transaction records.

Data from Other Users:
– Information provided by other users affiliated with your organization.

Automatically Collected Data:
– Device Information: IP address, browser type, device identifiers.
– Usage Data: Pages viewed, access times, and navigation paths.
– Cookies: Data collected through cookies.

Third-Party Sources:
– Data from payment processors, CRM platforms or other software used for our services.

We collect the following personal data:

Information you provide to us. The type of personal data that the Customer provides to Karmel Connect is typically generated through its entering into agreements, creation or update of account details, or through means of communication with Karmel Connect, as well as, information that the Customer leaves in respect thereof, which represents the following: Name, Contact Details, IP–number, Session Cookies and other information that the Customer provides.

Information we collect through your use of the Services. Karmel Connect may collect data deriving from the use of the Services if necessary to offer you full use of the Services and our services in general.

Information collected from third parties. Karmel Connect solely collects information about the Customer from third parties who have collected the data with your consent, or who may share the information with us on other legal grounds. If you detect any information we have that has been collected from third parties without your consent, please inform us immediately.

What is personal data?

Personal data consists of all information that, directly, or indirectly, together with other information, can be connected to a living (physical) person. A non-exhaustive list with examples of personal data consists of, among others:

• Name
• Personal ID number/Social Security number
• Credit card or banking information
• Home or office address
• Email-address
• IP-address
• Phone number

The processing of personal data includes every action connected to the use of the personal data, regardless of whether such an action is performed automatically or not. This means that the following actions, among others, are included:

• Collection
• Registration
• Use
• Alteration
• Storage
• Disclosure by transmission
• Deletion

2.2.2 Sharing personal data

Karmel Connect may also share such information with service vendors or contractors in order to provide a requested service or transaction or in order to analyze the Visitor behavior on its website.

We may share your personal data with trusted third parties in the following cases:

– Service Providers: IT services, cloud hosting, payment processors,CRM providers.
– Legal Obligations: To comply with legal obligations, such as responding to law enforcement or court orders.
– Business Transactions: In the event of a merger or acquisition, your data may be transferred as part of the transaction.
– Public Access: Some data may be publicly accessible if necessary for the operation of the Services.

The Customer is not obliged to provide Karmel Connect with its personal data. However, where the processing is based on the fulfilment of agreements, Karmel Connect may not be able to fulfil its obligations under a certain agreement in lack thereof. If the Customer chooses not to provide its personal data to Karmel Connect, there is an ultimate risk that Karmel Connect cannot deliver its contractual obligations.

2.2.3 Cookies

Cookies are small pieces of information sent by a website to a Visitor’s hard disk. Cookies cannot be used to run programs or deliver viruses to your computer. By continuing to visit the website, you agree to the placement of cookies on your device. If you choose not to accept our cookies, we cannot guarantee that your experience will be as fulfilling as it would otherwise be. We may also place cookies from third parties for functional and marketing purposes. The use of cookies is widespread and benefits the surfer.

We use cookies and similar technologies to collect data on how you interact with our Services. These include:

– Essential Cookies: Necessary for the functioning of the platform.
– Analytics Cookies: Used to monitor performance and improve the Services (e.g., via Google Analytics).
– Advertising Cookies: Used to deliver personalized ads (e.g., Facebook Pixel, LinkedIn).

You can manage cookie preferences through your browser settings.

In addition to the rights mentioned, you also have the right to:
– Restrict Processing: You can request a limitation on how your data is processed under certain conditions.
– Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.
– Object to Automated Processing: Where applicable, you have the right not to be subject to a decision based solely on automated processing.

2.2.4 Links to other sites

Please be aware that while visiting our site, Visitors can follow links to other sites that are beyond our sphere of influence. Karmel Connect is not responsible for the content or privacy policy of these other sites.

3. Retention and deletion

Karmel Connect will not retain data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations. Karmel Connect’s Customers have control of the purpose for collecting data, and the duration for which the Personal Data may be kept. Customers with an active account will therefore have the responsibility to delete data when required. When a Customer’s account is terminated or expired, all Personal Data collected through our system will be deleted, as required by applicable law.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Notice or to comply with legal obligations. Examples include:

– Account Information: Retained for the duration of your use of our Services and for up to 10 years after termination, if required by law.
– Transaction Data: Retained as needed for auditing or legal compliance.
– Marketing Data: Retained until you unsubscribe from our communications.

We implement a variety of security measures to protect personal data, including physical, technical, and administrative safeguards. Our security measures include encryption, access controls, and regular security audits to prevent unauthorized access or disclosure of data.

4. Acceptance of these Conditions

We assume that all Visitors of our website and Customers of Karmel Connect have carefully read this document and agree to its contents. If someone does not agree with this privacy policy, they should refrain from using our website and services. We reserve the right to change our privacy policy as necessity dictates. Continued use of the Karmel Connect’s website after having been informed of any such changes to these conditions implies acceptance of the revised privacy policy.

5. Our Legal Obligation to Disclose Personal Information

We will reveal a Customer’s personal information without his/her prior permission only when we have reason to believe that the disclosure of this information is required to establish the identity of, to contact or to initiate legal proceedings against a person or persons who are suspected of infringing rights or property belonging to Karmel Connect or to others who could be harmed by the user’s activities or of persons who could (deliberately or otherwise) transgress upon these rights and property. We are permitted to disclose personal information when we have good reason to believe that this is legally required.

We reserve the right to make amendments to this Privacy Policy from time to time. The date for the latest amendment is stated at the end of this Privacy Policy. If we make any amendments to the Privacy Policy, we will publish these amendments on our website. You are therefore recommended to read this Privacy Policy regularly to view any potential amendments.

6. Karmel Connect’s Data Protection Contact Information

Karmel Connect can be reached at the following address:

Karmel Connect
Attn: Marc De Giuseppe
1835 W. Katella Avenue
Anaheim, CA 92804
714-670-3480
marc@karmel.com

7. For Further Information

If you have any further questions regarding the data Karmel Connect collects, or how we use it, then please feel free to contact by email marc@karmel.com

1835 W. Katella Avenue
Anaheim, CA 92804
714-670-3480