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Customer Testimonials

Amazing service! Communication was superb from the moment we landed, and our driver George was awesome! Very friendly, professional and efficient. Highly recommended.
Response from the owner: Thank you so much for your fantastic review! We're thrilled to hear that you had such a positive experience with our service and that George provided top-notch service. We appreciate your recommendation and look forward to serving you again in the future!
We recently visited LA from Australia and used Karmel for all of our transfers(3). There was a few mix ups with collection times and locations (unsure who to blame Karmel or travel agent) but with a quick call to Karmel all was fixed. Special shout out to one of our drivers Art who went above and beyond any driver we have encountered. Although all our drivers were fantastic in their own way, Act was witty, informative, generous and a genuine pleasure to be around. We have used Karmel in the past and will continue to use in the future.
Response from the owner: It's great to hear that despite some initial mix-ups, your experience with Karmel ended on a positive note! We appreciate your feedback and are glad that Art made such a memorable impression with his exceptional service. We apologize for any inconvenience caused by the initial confusion and thank you for choosing Karmel. We look forward to serving you again in the future!
During our trip to Anaheim, we used Karmel Shuttle to get to and from SNA airport. They provided clear instructions ahead of time and communicated with us throughout the process to confirm and announce driver arrival time. The drivers were very professional and their fleet was kept clean. The roundtrip cost was reasonable. We had a great experience with Karmel Shuttle and will use them again on our next visit.
Response from the owner: Thank you for your wonderful review! We're thrilled to hear that you had a great experience with Karmel Shuttle during your trip to Anaheim. We take pride in providing clear communication, professional drivers, and clean vehicles to ensure a comfortable journey for our passengers. We appreciate your feedback and can't wait to welcome you back on your next visit!
We had a great experience, I received a txt from our driver the minute we landed letting me know he arrived and I just needed to txt him when we were waiting at the pick up curb. I had a party of 8 and we travelled comfortably with our luggage in their up to 9 person shuttle. The van was clean and our driver was very respectful and kind. I tried booking them for our return the following day but got a “service unavailable” probably due to them being booked. I will definitely be using this service again.
Response from the owner: We're delighted to hear that you had a fantastic experience with us, from the seamless communication with our driver to the comfortable journey for your party of 8. We appreciate your kind words about our cleanliness and the professionalism of our driver. We apologize for any inconvenience with the return booking availability but rest assured, we're always here to serve you whenever you need us. Looking forward to welcoming you aboard again soon!
They were awesome! We had a difficult time finding the shuttle because we were unfamiliar with the airport but once we got it figured out we found our shuttle and she was quick and efficient and very safe. I could not recommend them high enough and will use them the next time I come to Disneyland or LA.
Response from the owner: Thank you so much for your wonderful 5-star review! We're thrilled to hear that despite the initial challenge, you found our shuttle service to be quick, efficient, and safe. Your recommendation means a lot to us, and we look forward to serving you again on your next visit to Disneyland or LA!
“I have been EXTREMELY impressed with the level of customer service that I have received from your company and most definitely will use you again!”
Response from the owner: Thank you so much for your 5-star review! We're thrilled to hear that you were impressed with our customer service. We can't wait to welcome you back for another exceptional experience!
What a great experience, the driver was excellent. Very courteous and smooth.
Response from the owner: Thank you very much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a great experience with our service and that our driver exceeded your expectations. Your satisfaction is our priority, and we truly appreciate your kind words and the 5-star rating. If you ever need transportation again, we'd be delighted to assist you. Thank you for choosing us!
We pre-arranged shuttle with Karmel from LAX to SanPedro cruise port. Unfortunately UA flight delayed for 3 hours . They was able to accommodate us(6 persons) according to arrival time. After we arrived port ,just few minutes to miss the cruise. He tried to help us to get arrangements for next step patiently without any thought. Finally we was able to go back to airport with his help and permitted by company. We are very appreciated the flexibility of company. It’s great help at that circumstance. Thanks!
Response from the owner: Thank you so much for taking the time to leave such a detailed review! We're thrilled to hear that despite the unexpected flight delay, our team was able to accommodate you and your group and assist you in navigating the situation. We're delighted we could help you make alternate arrangements and ensure your journey went as smoothly as possible. Thank you for choosing Karmel Shuttle, and we hope to have the opportunity to serve you again in the future!
Prompt friendly service. Excellent communication. Would definitely use them again.
Response from the owner: Thank you for the kind words! We appreciate your feedback. We're thrilled you had a great experience with us and look forward to serving you again in the future.
Our Airport Service with Karmel shuttle was amazing. Kamaal was a great driver, super friendly and very safe driver. Highly recommend!
Response from the owner: Thank you, Cynthia! We appreciate your feedback and taking the time to rate our service. Our driver's love to see their ratings and reviews. We hope you'll use our airport service again soon, safe travels!
Response from the owner: Thank you so much for your 5-star review! We truly appreciate your feedback.
Amarion was an awesome driver. Everything went really smoothly. I would definitely recommend Karmel shuttle service.
Response from the owner: Thank you for your 5-star review! Our driver's always appreciate feedback on their service. Thank you for your support, we hope that you use our services again soon. Safe travels!
Response from the owner: Thank you for the 5-star review! We appreciate your feedback and support. Safe travels!
Excellent service and very dependable.
Response from the owner: Thank you for your positive feedback! We're glad to hear that you found our service to be excellent and dependable. We look forward to serving you again soon!
On time, reliable, and friendly driver.Easy to schedule online.Company does a great job communicating prior to pick up. Thank you for getting us to and from the airport safely and on time!!
Response from the owner: Thank you so much for your glowing review! We're delighted to hear that you found our service to be on time, reliable, and friendly. Ensuring a seamless experience from booking to drop-off is our top priority, so we're glad to hear that our online scheduling system and communication efforts met your expectations. Your safety and punctuality are paramount to us, and we're delighted to have provided you with a stress-free journey to and from the airport. We appreciate your kind words and look forward to serving you again in the future!
Great experience driver arrived early for 4 am pickup, which for an early flight from lax made me hesitate when I didn't get name or contact number. But driver was excellent, courteous and great conversationalist.
Response from the owner: Thank you so much for your positive feedback! We're delighted to hear that you had a great experience with our driver. We appreciate your understanding and are glad to know that the driver was courteous and engaging. We hope to serve you again for your future travels!
Driver was very nice and helpful. Drove pretty smooth. Got us to our destination on time, even though the plane was 20 minutes late.”
Response from the owner: Thank you for your positive feedback. We're glad to hear that our driver was accommodating and ensured a smooth journey for you, even with the delay. We strive to provide timely and reliable service to all our passengers. We appreciate your business and hope to serve you again in the future!
Response from the owner: Thank you for the 5-star review! We appreciate your support and we hope that you'll use our services again soon.
Response from the owner: Thank you for the fantastic 5-star review and your support! Safe travels!
Very pleasant experience. Easy to book online and received communication within minutes of flight landing. Driver was friendly and commute was pleasant.
Response from the owner: We greatly appreciate your kind words! Providing a seamless and enjoyable experience for our customers is our top priority. It's fantastic to hear that you found our online booking process convenient and received prompt communication upon your flight's arrival. Safe travels and we look forward to serving you again in the future!
On time. Very clean shuttle van. Courteous driver. Would definitely recommend!
Response from the owner: Thank you for your 5-star review! We're delighted to hear that you enjoyed our punctual service, clean shuttle van, and courteous driver. Your recommendation means a lot to us!
Reserving was so simple and quick. The price was good. The van was very clean. Our driver was early and friendly. Would use them again and will recommend them.
Response from the owner: We're thrilled to hear that you found reserving with us to be simple and quick, and that you were pleased with the cleanliness of the van and the punctuality and friendliness of our driver. We look forward to welcoming you back and providing excellent service once again in the future!
Great driving. Excellent personality.
Response from the owner: We greatly appreciate your five-star review! Thank you for recognizing our efforts, and we look forward to serving you again in the future!
Response from the owner: Thank you, Timmy, for the 5-star rating. We appreciate your support!
Response from the owner: Thank you, Katherine, for your 5-star rating! We hope to have the pleasure of serving you again soon!
Perfect for us. There was only two of us but with four big bags plus rucksacks we would have struggled with Uber/Lyft. This ended up being a better price and our driver turned up in a 12 seater mini bus! No problem with luggage!
Response from the owner: We're delighted to hear that our service met your needs perfectly. It's wonderful to know that our vehicle accommodated your luggage comfortably, providing a hassle-free ride for you both. Thank you, we appreciate your business and look forward to serving you again in the future!
Great service! We use Karmel every time we come to Disneyland and have never been disappointed. Our daughter is 9 and we have used them through car seats, boosters etc. Always reliable and friendly too!
Response from the owner: Thank you so much for your kind words and for choosing Karmel! We're thrilled to hear that you've consistently had positive experiences with our service. We truly appreciate your loyalty and look forward to serving you again in the future!
Easy booking. Driver was on time and great.
Response from the owner: Thank you, Jason, for sharing your experience! We're delighted to hear that booking was seamless for you and that your driver was punctual and provided excellent service. Safe travels, and we look forward to serving you again soon!
Outstanding service, the best driver ever! We couldn’t be happier with our experience. Our return trip to the airport was equally as pleasant. The driver was punctual, friendly and polite. I heartily recommend this car service and will book again for sure.
Response from the owner: Thank you for your kind words! We're thrilled to hear that you had an outstanding experience with our driver. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Excellent service! Booked trips from LAX to Disneyland Hotel and return, we we're a large group with a lot of luggage. I was unsure when I booked and prepaid how the service would turnout, the first driver was right on time at LAX (un sure of her name) her vehicle was newer clean, comfortable and easily handled all the luggage. Winston our return driver contacted me ahead of our scheduled hotel pickup time, which I appreciated knowing we had a ride to LAX, he picked us up on time. I will definitely use Karmel on our next visit to Los Angeles area.Michael TabachniukEdmonton, Canada
Response from the owner: We're delighted to hear that your trips from LAX to Disneyland Hotel and back went smoothly with Karmel. We appreciate your compliments on our drivers' punctuality, cleanliness, and comfort of our vehicles. We understand that traveling with a large group and luggage can sometimes be challenging, but we're delighted that our team was able to make your transportation experience smooth and hassle-free. We look forward to serving you again on your next visit to Los Angeles! Safe travels!
Knowledgeable driver, professional service, perfect drop off time for our flight. Would highly recommend.
Response from the owner: Thank you very much for your kind words and for choosing our service! We're delighted to hear that our knowledgeable driver provided you with a professional service and ensured a perfect drop-off time for your flight. Your recommendation means a lot to us!
Orlando was our driver and he was early, professional and an excellent driver. I woul like to request that he pick us up on our return flight.
Response from the owner: Thank you so much for your glowing review! We're thrilled to hear that Orlando provided you with such a positive experience during your journey with us. We'll make sure to pass along your feedback to Orlando and we look .forward to serving you again soon!
This company made everything so easy and took all the stress out of our visit. We will use them whenever we visit California.
Extremely happy with our driver and the service we received from Karmel. Our driver was friendly, professional and was very efficient. The vehicle was clean and comfortable.
Response from the owner: Thank you so much for your kind words, Lisa! We're thrilled to hear that you had an excellent experience with our driver and that our service met your expectations. Your satisfaction is our top priority, and we look forward to serving you again in the future.
If you’re ever in the LA area and need a shuttle go with Karmal. On time and very good service at a reasonable price.
Response from the owner: Thank you for your positive feedback, Barry! We're delighted to hear that you had a great experience with Karmel in the LA area. Ensuring punctuality and quality service at a reasonable price is our top priority. We look forward to serving you again in the future! Safe travels!
Great driver, fast service, super convenient!
Response from the owner: Thank you for the 5-star review! We're pleased to hear you had a fast and convenient experience with our driver. Safe travels!
So much easier than trying to drive in a strange city. Jeremy, our driver was courteous, knowledgeable and very professional. He even put up with my son singing in the van! I highly recommend this shuttle service!
Response from the owner: Thank you deeply for your fantastic 5-star review! We're delighted to hear that Jeremy provided a pleasant and professional experience for you and even enjoyed your son's singing! Your recommendation is truly appreciated, and we're glad we could make your city experience smoother.
This was the best shuttle service! Very professional and very very dependable. Armrion was super friendly and made us feel like VIP'S! I highly recommend, plus it was the best price out there!
Response from the owner: Thank you immensely for your glowing 5-star review! We're thrilled to hear that you had an exceptional experience with our shuttle service and especially with Armrion. Your recommendation means a lot to us, and we're delighted to have made you feel like VIPs.
Great service. Highly recommend! Thank you.
Response from the owner: Thank you so much for your kind words and 5-star review! We truly appreciate your recommendation and support.
Response from the owner: Thank you for the 5-star rating! We appreciate your support and hope that you'll use our transportation and tour services again soon.
Driver was very nice, informative and helpful. Pleased with my experience
Response from the owner: Thank you for your positive feedback; we're delighted you had a great experience! We hope that you'll use our services again soon.
Art was our driver both to and from LAX to our hotel right outside DisneyLand CA. Absolutely amazing service made it fun, talked with us, and gave us tips he knew about. Also made the kids not feel so bad about leaving cause we all wish we could have stayed longer. An absolute wonderful service!
Response from the owner: Thank you for your kind words! We're thrilled to hear that Art enhanced your experience with his friendly and informative service. Safe travels, and we hope to serve you again!
Very on time and friendly
Response from the owner: Thank you for your wonderful 5-star review! We appreciate your feedback and we look forward to serving you again in the future. Safe travels!
Amazing service from booking to arriving at the airport for pickup.
Response from the owner: Thank you so much for your kind words! We're thrilled to hear that you had a positive experience from start to finish. Safe travels!
We had a great experience with Karmel on our latest Disneyland trip both too and from the hotel. Even did the best to help us when some luggage got left at our hotel. Safe and smooth driving, great personality, excellent service.
Response from the owner: Cassandra, thank you so much for your kind words and the 5-star review! I'm delighted to hear that you had a great experience with Karmel on your Disneyland trip. It's heartening to know that our service was able to contribute to the enjoyment of your journey. We appreciate your feedback and look forward to serving you again in the future.
Excellent service and driver, couldn’t be better!!!
Response from the owner: Thank you for your glowing feedback! We appreciate your support and hope you'll use our services again soon. Safe travels!
I was a little worried at first since I scheduled pickup for 4am, but the driver was an hour early even then. Very courteous, flawless pickup and drop off even though we had a big party with lots of luggage. I will definitely be using them again next Disneyland trip
Response from the owner: Thank you so much for your kind words and the fantastic 5-star review! We're thrilled to hear that our early and seamless service made your trip stress-free. It was our pleasure to accommodate your party and handle the logistics smoothly. We look forward to serving you again on your next Disneyland trip!
Used Karmel from SNA to the Grand California Hotel at Disney Land and back. Amazing service, on time and got us to our destination quickly! Will use again for sure
Response from the owner: Hi Conrad, thank you so much for your glowing 5-star review! We're thrilled to hear that you had an amazing experience with our shuttle service from SNA to the Grand Californian Hotel and back. Punctuality and efficiency are our top priorities, and we're delighted to know that we met your expectations. We look forward to serving you again in the future. Your satisfaction means the world to us!
Was beyond happy with this service. Got timely texts advising when our shuttle driver arrived. Both our drivers, to the Disneyland Hotel and return from there, were very professional. Highly recommend.
Response from the owner: Thank you for your wonderful review! We're delighted to hear that you were beyond happy with our service. Punctuality and professionalism are paramount to us, and we're thrilled that both your drivers met your expectations. We appreciate your recommendation and look forward to serving you again in the future.
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