Frequently Asked Questions
Los Angeles International (LAX), Orange Counties John Way (SNA), Long Beach Airport (LGB), San Pedro and Long Beach Cruise Terminals and San Pedro and Long Beach Catalina Express Terminals, Hotel to Hotel, Hotel to theme parks and more!
- What are your hours of operation?
Service is available 24 hrs. a day, 365 days a year. To better assist you, a representative is available at all times.
- What type of cancellation policy do you have?
Airport Shuttle transfers have a 12 hour cancellation policy. Cancellations within 12 hours will be charged the one way fare.
- When our flight arrives, how do we find the driver?
We monitor all flight arrivals for timely pick-ups. Once you arrive, gather all of your luggage. Once you have all luggage, call toll free 1-888-995-7433, option 2 for dispatch. You will be provided a van # and told where to stand to meet your driver. If you travel with a cell phone, check your phone for a text message once your flight has landed. Simply gather all your luggage and click our READY TO GO link. Dispatch will alert you back with a van number and inform you where to stand to meet your driver.
- Luggage Restrictions
For shared van service, a maximum of 2 pieces of luggage, 50 pounds or less, per person.
For private van service, a maximum of 12 pieces of luggage per van. If traveling with more than 12 pieces of luggage you will be required to pay for a second van to accommodate all of your luggage needs.
Luggage size standards are: 50 Pounds with a maximum luggage size of 62 linear (total) inches or 27 x 21 x 14 inches.
International luggage size standards are: 23 Kilos with a maximum luggage size of 158 linear (total) centimeters or 69 x 53 x 36 centimeters.
If passenger is traveling with excessive luggage or oversized luggage and, as a result, we cannot accommodate all luggage into the cargo area of the vehicle, then we will call in for a second vehicle. The second vehicle will be dispatched at the earliest possible and passenger will pay $???? for the second vehicle at time of pickup.
- What types of vehicles do you offer?
9 passenger vans, Towncar Sedans, SUV's, Limousines of all types and sizes, 24 passenger mini-coaches, plus 47 to 55 passenger full size coaches. View our fleet…Click Here!
- How long have you been in business?
Karmel Shuttle Service, Inc has been operating since 1996. Our Bus division, Southern California Coach, was acquired in 2001. Our Tours division, Extreme Tours, was established in 2015
- Do you provide Child Restraint Seats (car seats or booster)
Please be aware that we DO NOT supply child restraint/safety seats as there are several types and designs of child restraint/safety seats that are specifically designed to meet each child’s age, weight and height variables. California State Law requires your child be secured in a child safety seat. Please be sure to bring one and install it in your child’s pre-reserved seat . When booking your shuttle, please be sure to indicate the total number of travelers in your party (including all children and infants) and reserve that many seats accordingly. It is the parent’s/guardian’s/care giver’s responsibility to provide and properly install the child safety seat. We DO NOT provide child safety seats and will NOT ALLOW children (including infants) to sit on the lap of another passenger. All children under 16 must be accompanied by an adult. Further details may be found at: https://www.chp.ca.gov/Programs-Services/Programs/Child-Safety-Seats
Read more about traveling with children HERE.
- Traveling with a service Animal?
Our policy and commitment to our clients is to provide safe transportation with the utmost of courteous service.
It is our policy that clients travelling with Service Animals shall have access to the same services offered at the same price point offered to those travelling without service animals.
As such, all clients, including those with Service Animals, can elect to book:
1. Shared Van Service
2. Upgraded Private Van Service
Service Animal Policy PDF
- Do you offer Travel Agent or Hotel commissions?
Yes, we offer 10% commission. Your agency must qualify for Commission. If you do not qualify for commission we offer a "DISCOUNTED NET" rate as well. You charge your client directly and we charge your agency the discounted rate. For information about setting up an account, please contact email@example.com and request to be set up on commission.
- What are your Service types?
Shared Van service is designed to save money by sharing the van with other passengers.
Private Van service is private to your party only. Whether you have 1 person or up to 9 people, the van is not shared with others
Private Town Car, Limousine and bus services are all private
- In order to maximize the number of passengers in a van, most shuttle companies loop and loop and loop the airport looking for additional passengers. Does Karmel Shuttle loop the airport?
No, we are a reservation service only. We are committed to getting our passengers to their final destination in the most time effective manner. Should the van be required to loop the airport it will be due to traffic congestion, missed passenger curbside, or for other passengers waiting for shared van service. We do not loop the airport looking to fill the van.
- How far in advance is the pick-up time scheduled for passengers going to the airport?
3 hours before departure for domestic flights & 4 hours before departure for international flights. Distance to the airport will have a variable on our computer generated pick-up times.
- Are you licensed & insured?
Yes, we are in full compliance with all state regulations for licensing & insurance.
- How does payment work?
Clients may pay by cash or credit card. If paying by cash a credit card # is necessary to hold the reservation. Agencies may pay using a credit card or by direct billing. In order to be billed, a credit application must be approved and on file.
- Where are your services located?
We service all of Southern California. (call our customer service representative for airport quotes) Service for San Diego is to/from San Diego and the LA/Orange county area only.
- Do you offer point to point service, not just airport transfers?
Yes, we offer all ground transportation needs to sporting events, entertainment venues, tours & Attractions, weddings, Convention Shuttle Service, Employee Parking Lot Shuttle and more!.
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