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Ground Transfer Instructions!

Karmel Shuttle Service, Inc.

1. Confirm your reservations a minimum of 48hrs prior to service.
   • Confirm your reservations ONLINE! Visit www.karmel.com.
   • Locate and Confirm your reservation…click here!
     Enter your confirmation number or booking number.
   • Confirm your reservations by phone! Call 1-888-995-7433 or 1-714-670-3480
     Print your confirmation and bring that with you while traveling.
2. Flight Arrival Instructions!
   • Upon flight arrival, immediately gather all luggages, then call toll free from any payphone or using your cell phone 1-888-995-7433. (money is not required to use a payphone with our toll free #) *** YOU MUST CALL US FOR PICK-UP
   • Provide your last name or confirmation number.
   • Dispatch will instruct you where to stand and what vehicle # will be pulling up for you.
   • If you have luggage or customs issues which delay you by 1 hour for domestic flights or 2 hours for international flights you MUST call us from baggage claim to inform us of such delays.
3. Cruise Ship Arrival Instructions!
   • Upon cruise ship arrival, gather all luggage and clear customs.
   • Locate a pay phone or using your cell phone call toll free 1-888-995-7433, provide your last name or confirmation number
   • Dispatch will instruct you where to stand and what vehicle # will be pulling up for you.
   • Cruise Ship pick-ups are scheduled for 9:30am. Should you be later than 9:30-10:00am you MUST call 1-888-995-7433 to inform us of your delay. No call will result in a NO SHOW and full charges will apply.
4. Hotel Departure Instructions!
   • Here's how you should think about your pickup: If your pickup is at 4:00pm, then you should be ready to go at 3:45pm, because we'll pick you up from 15 minutes before your reservation, until 15 minutes after your reservation time. In other words, there is a half hour window within which we'll pick you up. This makes sense if you think about the other pickups we're making, either before you or after you, and the little delays that we of course have no control over.

Reservation changes – Changes to an existing reservation MUST be made 24 hours prior to scheduled service time by calling 1-888-995-7433 or 714-670-3480. Within 24 hours we cannot guarantee your change can be made.

Cancellations –bMUST be made 12 hours or more prior to scheduled service time. Cancel online at www.karmel.com or call 1-888-995-7433 or 714-670-3480. Cancellations within 12 hours of service will be charged the full fare.