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Ground Transfer Instructions!

Karmel Shuttle Service, Inc.

  1. Confirm your reservations a minimum of 48hrs prior to service.
    There is only one way for you to know your reservations are correct, especially if you did not make reservations directly with a Karmel Shuttle agent. We strongly urge you to confirm your reservations 48 hours prior to service!
    • Confirm your reservations by phone! Call toll free 1-888-995-7433 or 1-714-670-3480
    • Confirm your reservations ONLINE! here!. Enter your confirmation number or travel agent issued booking number.
  2. Flight Arrival Instructions!
    • ** YOU MUST CONTACT US FOR PICK-UP UPON FLIGHT ARRIVAL** Upon flight arrival, immediately gather all luggage and call us toll free 1-888-995-7433
    • If you provided your cell number or email when placing your reservation, look for a text or email with our READY TO GO link. Click READY TO GO, once you have all luggage in hand. Dispatch will alert you back with a van # and instruct you were to stand to meet your driver.
    • Not traveling with a CELL PHONE: Payphones are located in all baggage claim areas. (money is not required to use a payphone with our toll free number)
    • The wait time for your driver may range from 5 minutes to 30 minutes depending on airport traffic, security, weather or flight delays.
    • MISSED YOUR CONNECTING FLIGHT? You MUST call us to inform us of any changes in your flight information. We only monitor the original flight provided to us. If you fail to contact us, and a driver is sent for your original flight, it will be considered a NO CALL NO SHOW and full charges will apply.
    • Departure to airport Instructions!
      • Here's how you should think about your hotel or residence pickup:
        If your pickup is at 4:00pm, then you should be ready to go at 3:45pm, because we may be ready to pick you up from 15 minutes before your reservation time. You may also experience a possible delay of 15 minutes depending on traffic, weather, flight delays etc...
  • Cruise Ship Arrival Instructions!
    • Upon cruise ship arrival, gather all luggage and clear customs.
    • Locate a pay phone or using your cell phone call toll free 1-888-995-7433, provide your last name or confirmation number
    • Dispatch will instruct you where to stand and what vehicle # will be pulling up for you.
    • Cruise Ship pick-ups are scheduled for 9:30am. Should you be later than 9:30-10:00am you MUST call 1-888-995-7433 to inform us of your delay. No phone call to us to inform us of your delay will result in a NO SHOW and full charges will apply.

    Reservation changes – Changes to an existing reservation MUST be made 24 hours prior to scheduled service time by calling 1-888-995-7433 or 714-670-3480. Within 24 hours we cannot guarantee vehicle availability.

    Flight changes must be phoned into our office.

    CancellationsMUST be made 12 hours or more prior to scheduled service time. Call 1-888-995-7433 or 714-670-3480. Cancellations within 12 hours of service will be charged the full amount for that service.

    Cancel online at


    A la llegada del vuelo, inmediatamente recoger todo el equipaje y luego llame gratis desde cualquier teléfono público o usando su teléfono celular al 1-888-995-7433. (no se requiere dinero para usar un teléfono público con nuestro peaje libre #) Proporcionar su número de confirmación o el apellido en la reserva. Despacho le instruirá dónde pararse y qué vehículo # va estar tirando hacia arriba para ti.

    Una vez que se llama, el tiempo de espera para su conductor puede variar desde 5 minutos a 30 minutos dependiendo del tráfico, seguridad, clima o vuelo retrasos en aeropuerto.

    ¿Problemas de equipaje o costumbres? Si usted se retrasó por más de 1 hora para vuelos domésticos o 2 horas para vuelos internacionales se debe llamar de equipaje reclamar nos informen de estos retrasos

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