Customer Reviews and Feedback

Passengers traveling aboard Karmel Shuttle receive a Text message with our "Rate my Ride" App.
Reviews below are from our actual passengers in Real time.
Karmel Shuttle monitors driver's very closely with the use of the Rating App.
Let's face it...this is LA! One of the worst places for traffic in the Country!
During Peak periods, at LAX, please expect a possible waiting period for your driver to get into the airport, through the traffic and to your terminal

If reading a complaint about a client waiting too long at the airport, please note that is part of the LAX process, during peak periods.

We thank you for understanding all the challenges our driver's face in our industry.

Submitted on 2021-09-13T13:43:00

Notied me when they arrived. Were on time and very courtious. Would most definitely use them again.

Submitted on 2021-09-13T11:34:00

Our driver was very friendly on time and did a great job getting us to the airport and correct drop off point...

Submitted on 2021-09-13T10:02:00

We had a great trip with Clifford!

Submitted on 2021-09-12T20:31:00

Victory was our driver and he was so amazing! Thank you so much for great service! We felt right at home.

Submitted on 2021-09-12T15:07:00

Lisa was great!

Submitted on 2021-09-12T14:14:00

The driver texted the wrong number to notify us he was at our location. I gave the right number to the operator when I confirmed the pickup the day before.

Submitted on 2021-09-12T14:12:00

The driver circled back to the airport because he might have more passengers to pick up. Despite the fact that I was told that we would be the only riders due to Covid restrictions. It added an extra 15 min to our drive. The driver did not even tell us wh

Submitted on 2021-09-12T14:09:00

Had some issues with the confirmation text coming through correctly once we said we had arrived and picked up bags. Otherwise, very smooth process!

Submitted on 2021-09-12T10:36:00

Warm and friendly driver. Knowledgeable about traffic and road conditions. Beautiful, quiet, clean vehicle.

Submitted on 2021-09-12T09:41:00

Driver right on time, everything went well. I would use Karmel again & recommend them to anyone traveling.

Submitted on 2021-09-12T09:31:00

Driver was excellent! My ride was short but we had great conversation.

Submitted on 2021-09-11T20:42:00

There was a mix up about where to meet at but no ones fault really, just communication.

Submitted on 2021-09-11T19:03:00

Dan was terrific, he let me know he was at the airport and told me where to find him.

Submitted on 2021-09-11T07:55:00

Seamless, accommodating, and amazing start to finish! Family of 4 with 2 small children, and it couldn't have been any easier! Will definitely use again!

Submitted on 2021-09-11T07:23:00

Shuttle not clearly marked. Poor communication on the part of the company. Thankfully the driver was very early and reached out to us. Flught information was given as departing at 9:15. Shuttle schedule for 6:50 instead of 6:15.

Submitted on 2021-09-11T07:21:00

Shuttle was not clearly marked.

Submitted on 2021-09-11T04:52:00

Was supposed to be a 1-5 passenger "private vehicle". What we got was a nasty 9 passenger van. For the price paid and the vehicle condition we are extremely disappointed. Driver was courteous and professional. Driver tip provided via cash at drop off.

Submitted on 2021-09-10T19:58:00

Jeff was lovely!!!

Submitted on 2021-09-10T17:02:00

This ride was much better than our trip in from the airport! Thanks for taking care of us.

Submitted on 2021-09-10T15:48:00

He's a great driver. Thanks

Submitted on 2021-09-10T14:48:00

Victor was very good.

Submitted on 2021-09-10T07:47:00

Great driver. Our driver was wonderful. It made a longer drive in traffic much shorter, great personality. She was terrific!!

Submitted on 2021-09-09T11:04:00

Unclear directions. Never asked to proceed to transportation area. Waited 30 mins I. Wrong area. Called told where to go. Showed up and still no car. When car showed up he had a different reservation. Was nice enough to call again and get us in. Very unor

Submitted on 2021-09-08T21:00:00

Wani was great! Very kind and professional. Thank you so much!

Submitted on 2021-09-08T07:33:00

Great ride!

Submitted on 2021-09-07T15:11:00

We had a wonderful driver thank you. Very satisfied.

Submitted on 2021-09-07T13:34:00

Great, great, great- driver texted me just as I picking up my luggage, & within 3 minutes we were on our way to our hotel

Submitted on 2021-09-07T12:08:00

Driver was great very nice

Submitted on 2021-09-06T18:46:00

Everything was smooth!

Submitted on 2021-09-06T15:23:00

Cliff was great. He arrived before our scheduled time. Drove safely and was nothing but lind. Thank you!!

Submitted on 2021-09-06T14:32:00

Lisa was a great driver!

Submitted on 2021-09-06T11:43:00

Our driver was great. Very friendly and recommended places for us to eat nearby. He made sure we got to the right hotel when the address was entered incorrectly into the reservation.

Submitted on 2021-09-05T21:25:00

Only real issue aside from having to wait quite a while for a ride that was reserved was that there really wasn't good communication about where the pickup spot should be. In the confirmation email pickup just said lax airport so we didn't know where to g

Submitted on 2021-09-05T12:33:00

I purchased round-trip transportation from LAX to Disneyland, Grand California Hotel. When I arrived at LAX I got a text from the driver telling me where to go. When I was leaving the hotel I waited and I did not get a text. I was waiting a half an hour o

Submitted on 2021-09-05T12:08:00

Lisa was our driver and she was so friendly. She was waiting for us. The drive was quick and easy. I'll be using the service from now on!

Submitted on 2021-09-04T17:24:00

Driver was not very friendly and vehicle was dirty and sketchy. Felt very uncomfortable the whole drive.

Submitted on 2021-09-04T16:38:00

We had a last minute flight change and Karmel was able to accommodate us.

Submitted on 2021-09-04T12:44:00

Mar was great

Submitted on 2021-09-04T11:09:00

Thank you so much for accommodating us and picking us up later for our delayed flight!

Submitted on 2021-09-03T23:58:00

Jeff was our driver. He was great. He arrived before we landed and communicated immediately. Our ride to our hotel was smooth and he drove with safety. We will definitely use this service on any trips we make.

Submitted on 2021-09-03T19:37:00

Manny is very friendly and a great driver.

Submitted on 2021-09-03T14:09:00

Great! Thanks

Submitted on 2021-09-03T07:02:00

This was a great service! Well done, thank you.

Submitted on 2021-09-02T23:43:00

Driver was great, good communication. Nice ride, and some dope fashion show music ?£

Submitted on 2021-09-02T20:34:00

The text said the van would be white but it was actually blue. No worries. We found it

Submitted on 2021-09-01T13:45:00

The driver was really courteous and had the best music!

Submitted on 2021-08-30T19:31:00

Very dependable shuttle service and driver was outstanding. He was on time, communicated clearly and wasted no time getting to destination. BRAVO!!! P.S. I gave Arlie a very generous tip. Rick & Marina Winslow

Submitted on 2021-08-30T12:28:00

Driver was friendly and communicative. The vehicle should have the company name on side of it.

Submitted on 2021-08-30T07:28:00

Rene was very professional and nice. Thanks!

Submitted on 2021-08-30T06:47:00

Driver was 15-20 minutes late. Did not wear mask at all.

Submitted on 2021-08-29T17:54:00

Very friendly and helpful. Can I add a tip on a card, had no cash. Thank you

Submitted on 2021-08-29T10:26:00

Very good driver. Safe !!

Submitted on 2021-08-29T07:14:00

Looks like there were some liquid stains on the seats in the front row

Submitted on 2021-08-28T14:29:00

Awesome service. Prompt and courteous.

Submitted on 2021-08-28T09:50:00

Great smooth ride! Van was clean, driver was friendly, helpful and kind.

Submitted on 2021-08-28T06:36:00

We utilized Karmel after our options we used in the past were not available. Both directions they were prompt for pick up.

Submitted on 2021-08-27T23:24:00

Our experience on August 27th was great Lonnie was so helpful. Unfortunately our experience with the driver on August 24th was not good.

Submitted on 2021-08-27T18:04:00

Excellent driver!

Submitted on 2021-08-27T16:33:00

Cliff van #449 was great and i highly recommend him.

Submitted on 2021-08-27T16:10:00

Angel was great!

Submitted on 2021-08-27T13:42:00

Shuttle was late, another shuttle called me told me doesn't know what happen to other driver that he was coming, pick up time was at 12:10 didn't get picked up until 12:40. Driver Angel was awesome

Submitted on 2021-08-27T12:48:00

Simply amazing service!!!

Submitted on 2021-08-27T12:21:00

Driver very friendly

Submitted on 2021-08-27T10:57:00

Lisa was wonderful the trip was awesome thank you so much Kirk Gould

Submitted on 2021-08-26T13:14:00

A little confusion in the beginning due to being double booked, but the drivee got us to the airport fast and was helpful.

Submitted on 2021-08-25T23:48:00

Great driver! Very friendly

Submitted on 2021-08-25T10:38:00

Our driver was super. Very friendly, congenial, and pleasant. We visited with him the whole way to the airport. Thanks for the awesome service.

Submitted on 2021-08-25T07:56:00

Our driver was awesome! He stayed connected with us and got us where we needed to go. The van did not have AC so it was hot for the passengers.

Submitted on 2021-08-25T01:31:00

You guys are awesome, very professional, always on time, and very considerate with the covid times. Will definitely use your company again!

Submitted on 2021-08-24T15:59:00

Our driver was punctual, very nice, friendly and professional. Thank you.

Submitted on 2021-08-24T15:53:00

Our flight arrived 25 min early but was unable to pull up to the gate until it was vacated by another plane, thus we were late getting out of the terminal. Despite this delay, our driver was accommodating and patient. Thank you.

Submitted on 2021-08-24T14:25:00

Our driver today was amazing! ?

Submitted on 2021-08-24T10:22:00

Driver was awesome. Highly recommend.

Submitted on 2021-08-23T20:28:00

Thank you Raphael. You were great!

Submitted on 2021-08-23T16:22:00

Our drivers was very friendly and did a great job!

Submitted on 2021-08-23T13:52:00

Only complaint is wexwish you coukd provide car seats, thanks!

Submitted on 2021-08-23T11:14:00

Ken was perfect, he was an amazing driver, kind, helpful and courteous.

Submitted on 2021-08-22T22:19:00

Thanks for picking us up early.

Submitted on 2021-08-22T11:27:00

Victor was awesome!

Submitted on 2021-08-22T10:34:00

You guy's did a great job, top knotch service

Submitted on 2021-08-21T20:02:00

Driver was early which was great. Super professional and will definitely recommend

Submitted on 2021-08-21T17:28:00

Angel was great! He arrived quickly and gave us great service. Kumel is very responsive and punctual!

Submitted on 2021-08-21T12:39:00

Great driver with great attitude.

Submitted on 2021-08-21T08:49:00

A great experience all around! (I tipped in person.)

Submitted on 2021-08-21T06:03:00

Our driver was FANTASTIC! She was early and super friendly and a great driver

Submitted on 2021-08-20T18:28:00

Driver was super patient and nice. Was willing to wear a mask but then only wore it halfway the whole drive and would pull it back up when we got out of the car. Slightly frustrating as our you g kids are unvaccinated. But he was really nice and helpful

Submitted on 2021-08-20T17:37:00

This was amazing service 5+ Thank you!

Submitted on 2021-08-20T17:17:00

We had an excellent experience, our driver Manny was very pleasant and had a professional manner about him. We would definitely use your company again

Submitted on 2021-08-20T16:19:00

We had a very pleasant extremely nice driver!!!! He was awesome!!!!!

Submitted on 2021-08-20T13:36:00

As usual it was prompt, professional service. Driver was happy and helpful. In regards to below, gratuity was paid in cash ?µ.

Submitted on 2021-08-20T12:04:00

Josh was an amazing driver. Very courteous professional and perfect. 10 stars.

Submitted on 2021-08-20T08:55:00

Great driver. Very professional. Vehicle not marked from passenger/pedestrian view. Did not know she was there waiting when we came out of the hotel and stood waiting until driver exited vehicle and called for us.

Submitted on 2021-08-20T08:51:00

Great communication with driver. Was a little late picking up even though initial communication was timely. Vehicle was not clearly marked.

Submitted on 2021-08-20T06:15:00

E.J. was on-time, friendly, and got us destinated safely. Thanks!

Submitted on 2021-08-19T20:14:00

Wonderful service!

Submitted on 2021-08-19T19:03:00

Great experience! Will use again.

Submitted on 2021-08-19T17:35:00

I was a little confused by the reservation process but could have just been me. Drivers were prompt to the second. It was seanless!

Submitted on 2021-08-19T11:22:00

Ricardo did a great job. If he's available Sunday, we'd love to have his on our return to the airport.

Submitted on 2021-08-19T11:16:00

We had a mixup on the pickup time & the driver kindly waited for us.

Submitted on 2021-08-19T10:30:00

Josh was great!

Submitted on 2021-08-19T09:29:00

EJ was a great driver, very helpful and punctual!

Submitted on 2021-08-19T09:26:00

Scotty was an absolutely fantastic driver! he communicated well and eased the stress of travel for us.

Submitted on 2021-08-19T07:11:00

Good Driver!!!

Submitted on 2021-08-18T19:54:00

Amazing driver and got us on time to the airport and safely would definitely use the service again

Submitted on 2021-08-18T10:27:00

Driver was great. Ride was great. Vehicle was a bit run down. Disappointed with the condition of the vehicle for the price paid.

Submitted on 2021-08-18T10:17:00

Our driver Jamar was very friendly and polite.

Submitted on 2021-08-17T22:09:00

Your drivers are absolutely the nicest people to work with and I appreciate what they do. It's so good to be able to know you can depend on them. It's your office that is deplorable. When calling in to try to understand a mistake that was made and trying

Submitted on 2021-08-17T21:45:00

We were very happy with our driver. He waited for us and was very nice about it. I would definitely have this service again.

Submitted on 2021-08-17T21:41:00

Happy with service.

Submitted on 2021-08-17T10:55:00

Driver was outstanding! Bert friendly

Submitted on 2021-08-17T10:26:00

Thank you Angel for driving us in your beautiful and clean Mercedes shuttle. It was a quick and efficient ride, and you're super nice and professional too: 5 star service and we appreciate it.

Submitted on 2021-08-17T06:04:00

Augie was very professional and friendly...a very pleasant way to start a early morning!

Submitted on 2021-08-17T05:32:00

The fan/ac for the rear seats was non-functioning. The driver had it turned up in the front, but even from the seat behind him, couldn't feel it. Also my wife is sensitive to perfumes, and the r freshener used was excessive and almost made her ill. Last c

Submitted on 2021-08-16T21:26:00

The driver did a great job. He got us to our destination in a timely manner safe and sound. It gives us peace of mind knowing that this is the kind of service we will get on the return trip to the airport.

Submitted on 2021-08-16T17:47:00

Jamaar Simon, our driver, was awesome! Thank you for the great service.

Submitted on 2021-08-16T15:50:00

I know you will get me back to airport Friday!

Submitted on 2021-08-16T10:26:00

Very friendly driver.

Submitted on 2021-08-16T09:14:00

Well done! Thanks!!

Submitted on 2021-08-16T08:43:00

Our driver was great. Super polite and wore a mask for our kids. Thank you for making us feel comfortable!!

Submitted on 2021-08-16T08:20:00

The whole process from reservation to drop-off was Stress free, and that's above and beyond when traveling with kids.

Submitted on 2021-08-15T09:24:00

I'm so glad I found Karmel as a transfer service. We used another company in Hawaii last week and they were a complete disaster. It's a pleasure using reliable and safe companies like Karmel. Drivers are courteous, helpful, stay in contact and most import

Submitted on 2021-08-15T08:53:00

Art picked us up early and was very welcoming and kind. He delivered us to the exact spot we needed to be, we highly recommend him!

Submitted on 2021-08-15T07:55:00

Our driver was fantastic this morning. He was friendly, helpful, and we love all of the Covid precautions. Thank you!

Submitted on 2021-08-15T07:52:00

Your drivers communicated very well and we're very friendly and courteous!! Thank you for a great experience!!

Submitted on 2021-08-15T03:43:00

The driver sped a lot and made unsafe lane turns, one even in front of a semi. It felt extremely insafe.

Submitted on 2021-08-15T00:30:00

Our driver Wani was prompt and made our pick up smooth and stress free. She was also very professional. Thanks Wani

Submitted on 2021-08-14T18:48:00

Car didn't seem cleaned recently. Driver didn't wear a mask or have the plastic sheeting between him and the passenger section. He was a very friendly though.

Submitted on 2021-08-14T13:11:00

The driver chattered nonstop for the entire drive. While this would have been interesting if he were pointing out LA features, he was talking about his life's history. He was a very nice gentleman, but we were tired from a long flight. He also drove very

Submitted on 2021-08-14T10:28:00

Manny was very friendly and personable! Great conversation!

Submitted on 2021-08-14T09:13:00

Thank you Jeff! He is very professional and polite. Our trip was very smooth, and it was a nice drive.

Submitted on 2021-07-26T16:46:00

Late by 25 minutes from scheduled time. Was told they were driving in the hotel driveway at one point, when no one was there. Called back 5 minutes later and then was told the driver was getting gas. When picked up, the vehicle had half a tank of gas.

Submitted on 2021-07-26T15:01:00

Angel was an excellent driver. Speedy and safe. Highly recommend

Submitted on 2021-07-26T13:19:00

Booked with Karmel after hearing good things. Our driver seemed like a nice enough guy but his safety behind the wheel left a lot to be desired. He exceeded the speed limit multiple times, passed vehicles on the right numerous times, and generally just se

Submitted on 2021-07-26T13:16:00

Driver was early which was nice. He did not have much to say which was fine. I appreciated that he drove safely, anticipated what others on the road may do, etc...

Submitted on 2021-07-25T10:04:00

Anthony was great! Thou he ended up at the wrong hotel because that's the info that they gave him, he managed to get to the correct hotel on time. Quiet young man. I'm satisfied with this service. I read alot of reviews and was hesitant, but I got good

Submitted on 2021-07-25T09:01:00

Orlando was very patient when our flight was unable to get to a gate for 30 minutes.

Submitted on 2021-07-25T06:23:00

I don't have any issues with sharing a shuttle, just don't charge me a private rate and have share the ride.

Submitted on 2021-07-24T01:21:00

Our ride and driver, Earon was awesome! Thank You!

Submitted on 2021-07-23T22:50:00

What a nice driver! He was so courteous and a great conversationalist!

Submitted on 2021-07-23T15:28:00

Communication was excellent. Easy to contact driver and locate for pickup. Van was a little old and squeaky, but AC worked even in the back and it sufficed.

Submitted on 2021-07-23T13:26:00

EJ did a fantastic job. Our airplane was delayed but EJ was very patient and helped us get to the van as soon as we got off the plane. He was friendly and was very helpful.

Submitted on 2021-07-23T10:14:00

The driver arrived on time/was waiting for us when we arrived to the entrance of the hotel (on time/as scheduled) and also delivered us to the airport on time. The van was somewhat dirty. There were stains on most/all the seating. And crumbs on the floor.

Submitted on 2021-07-22T18:57:00

My daughter loved all the lights and everything else. She was completely amazed by it which made me happy. Our driver was super friendly and fun! Thank you for making us feel so comfortable being so far away from home!

Submitted on 2021-07-21T22:33:00

Orlando was great, super friendly and professional!

Submitted on 2021-07-21T04:50:00

Very kind :)

Submitted on 2021-07-20T22:19:00

Both our drivers were timely and friendly. Lisa, was so kind and personable. We have been so happy with the service we've received during our travels.

Submitted on 2021-07-20T21:23:00

Our driver was great... she was super sweet and fun to talk with... she made us feel really comfortable.

Submitted on 2021-07-20T09:15:00

He was the best driver EVER. He waited for us when our wake up call did not call. He was soooooo nice , I would recommend him to anyone. If we come back sometime I will ask for him! I left a tip with him. Thank you Ruth Hausmann

Submitted on 2021-07-20T06:52:00

Great Service and friendly driver! Quick transportation and helpful.

Submitted on 2021-07-19T10:58:00

The vehicle arrived almost 40 minutes late and made me very concerned that we would miss our flight. The driver did go fast to get us to the airport which allowed us to still get through security and onto the flight as planned. I didn't expect the driver

Submitted on 2021-07-19T09:04:00

Josh was professional, courteous and a safe driver

Submitted on 2021-07-18T17:17:00

Our driver was fantastic!

Submitted on 2021-07-18T15:28:00

Eric was fantastic really helpful went out of his way for us. Really appreciated it thank you.

Submitted on 2021-07-18T15:11:00

Driver arrived at pickup time however he didn't get out or let us know he was there and he was our driver so we left for the airport 30 minutes late.

Submitted on 2021-07-18T12:35:00

Would not recommend as shuttle was 3o minutes late.

Submitted on 2021-07-17T09:55:00

Our driver was great. Got us to the landing early and we made the early boat. Yay!! Love you guys !!!

Submitted on 2021-07-16T13:36:00

Friendly driver. Nice and comfortable party bus!

Submitted on 2021-07-16T13:30:00

Thank you, Scotty!

Submitted on 2021-07-16T11:56:00

Very good service.

Submitted on 2021-07-15T20:34:00

Edwin was great. Courteous and efficient. Much appreciated.

Submitted on 2021-07-15T18:29:00

Josh was an excellent driver. We had the pleasure of having Him drive us both ways.

Submitted on 2021-07-15T14:29:00

We really like the service and driver was friendly and professional. The pick up was quick and easy. Would use it again.

Submitted on 2021-07-15T07:37:00

Our driver was five minutes early. Definitely a plus for us as we had an early flight at LAX.

Submitted on 2021-07-14T09:23:00

The only negative comment I have is that the car didn't say Karmel Shuttle so I was a little apprehensive in getting in. These days especially traveling as a single women we have to be safe. I got a text saying I am your driver and will be picking you up.

Submitted on 2021-07-13T14:33:00

We had the best driver ever!! Great experience and perfectly on time!!

Submitted on 2021-07-12T20:00:00

Kevin communicated with us even before we landed at the airport. He gave us directions as well as advice. He was a careful and efficient driver and took good care of us and our luggage. Would definitely recommend him and your service. I gave him a tip a

Submitted on 2021-07-12T11:55:00

Already tipped him. He was very good we'll use your service again and recommend you to family and friends. Actually my friend recommended you to us. Thank you!

Submitted on 2021-07-12T11:38:00

Our original ride was overbooked so we had to wait for another driver. Reservation was made through our travel agent. Cash tip was given to driver

Submitted on 2021-07-11T19:10:00

The first driver took off without us, and we had to wait for a second driver, but the second driver was super nice, so it made up for the first. I am not leaving a top below, because I already tipped our driver in person.

Submitted on 2021-07-11T15:03:00

The driver was very pleasant but we waited an hour to be picked up after we were told twice that is was only going to be a few minutes. The car has no AC and was miserable traveling on it .. I'm debating cancelling my return shuttle to the airport.

Submitted on 2021-07-11T12:44:00

Great driver. Good conversations. Hot Van !

Submitted on 2021-07-11T10:20:00

Our driver was very personable. Drove safely and got us to hotel quickly. Thanks Karmel

Submitted on 2021-07-09T15:34:00

I love Karamel. Never had a bad driver. Nice young lady today.

Submitted on 2021-07-09T13:55:00

A bit of stress waiting for our shuttle but Charles our driver did a very good job and got us here in time to catch our flight. Thank you Charles!

Submitted on 2021-07-08T16:00:00

I did not appreciate the music choice with a van full of children. One specific song that was talking about strip clubs etc was especially uncomfortable.

Submitted on 2021-07-08T11:17:00

Gave driver a tip directly. He was amazing. I did think that we had paid for this as part of our travel package.

Submitted on 2021-07-08T07:38:00

Driver was very nice and helped with our luggage. However, he showed up without wearing a mask and didn't wear one in the car. The drive was good but we noticed he got out of the carpool lane illegally, he didn't wait for it to open up. This could of caus

Submitted on 2021-07-06T07:42:00

The backseat was not clean but the driver was nice and helpful.

Submitted on 2021-07-05T18:37:00

Driver was very nice to talk with.

Submitted on 2021-07-02T19:04:00

So relieved to know that my shuttle driver was there to take me to my final destination. My flight was over 8 hours late, and I was concerned I might have to take an Uber! My driver was very friendly and courteous. I'm embarrassed I didn't ask his name

Submitted on 2021-07-02T09:27:00

We took an Uber to our hotel wasn't a good experience. Then used Karmel on the way back. Their vehicle held all 5 of us and luggage comfortably and a friendly driver. Will use them anytime we come back to California.

Submitted on 2021-07-02T09:25:00

Frank was outstanding driver very personable and knowledgeable. Enjoyed the fact that he was early to pick up and would love to get him again for our return trip. Thx Frank

Submitted on 2021-07-01T09:07:00

Everything from the pickup, driver, getting us to Disneyland was great.

Submitted on 2019-03-25T10:10:00

Monique is very pleasant and caring, as well as a good driver.

Submitted on 2019-03-25T09:53:00

What a pleasant, courteous, careful driver!Exceptional service! Thank you!

Submitted on 2019-03-25T09:46:00

This morning's driver was so friendly and personable. He made the drive both pleasant and safe, and I arrived at the airport with lots of time to check in leisurely. Thank you!

Submitted on 2019-03-25T08:16:00

The drivers on this trip 3/21 through 3/24, 2019 were on time, a good conversationalists and made this trip to La Congress memorable. I will definitely refer Karmel to my friends and use Karmel next year. Thank you.

Submitted on 2019-03-20T14:17:00

Our driver Katrina was a wonderful person and a great driver you are lucky to have her as an employee!

Submitted on 2019-03-20T00:13:00

The driver and service were absolutely wonderful! I’m looking forward to taking my turn trip back to LAX! Karmel is the best shuttle service that I’ve ever experienced! My driver went above and beyond my expectations by

Submitted on 2019-03-11T12:27:00

Monique was great!!

Submitted on 2019-03-10T23:39:00

Wow, LAX traffic is awful.

Submitted on 2019-03-10T12:34:00

Very good service. On time and clean shuttle.

Submitted on 2019-03-10T10:07:00

As usual it was impeccable service from reservation to pickup. Thanks again

Submitted on 2019-03-10T10:06:00

They picked us up less than 20 min after calling the airport. Great service!

Submitted on 2019-03-09T19:14:00

Our driver was very personable, professional and friendly. This was the second time we have used Karmel (the first time was on 3/1) and have had a very positive experience both times. We will continue to use your services.

Submitted on 2019-03-09T15:04:00

Thanks for finding me despite sharing wrong terminal.

Submitted on 2019-03-09T13:08:00

Very timely pick up. Extremely skilled driver who was safe yet speedy. Pointed out a lot of things to see and Edie silly around my hotel. Impressed with your business

Submitted on 2019-03-09T12:07:00

Definitely beat the $100 Uber ride and great driver. Was 20 minutes late and I think it'd be beneficial to have a bit of a plus minus. Ontime for my flight though!

Submitted on 2019-03-09T00:29:00

Driver was excellent...unbelievable knowledge

Submitted on 2019-03-08T20:08:00

Will was an amazing driver & tour guide! His customer service was phenomenal. I felt welcomed & comfortable the entire ride.

Submitted on 2019-03-08T14:17:00

Thank you for the excellency all around. My sister said the ride was fast and driver excellent. Will definitely always use you and recommend to everyone.

Submitted on 2019-03-07T19:52:00

Not only was our driver fantastic, the ease of booking the shuttle, your communication, and locating it at the airport was fantastic! Highly recommend!!

Submitted on 2019-03-07T14:22:00

Derrick was awesome friendly and informative

Submitted on 2019-03-07T12:06:00

Very efficient service. Took the stress and uncertainty away. Driver excellent and went above and beyond.

Submitted on 2019-03-06T09:26:00

Super nice driver but not very smooth in the traffic. We weren’t in a hurry so we didn’t care about being at the airport by a certain time. Our drive on Monday was amazing! Super different experience.

Submitted on 2019-03-06T08:10:00

Thank you so much. Sure relieved our stress of getting to our hotel. See you on the way back on Friday

Submitted on 2019-03-05T06:44:00

Liked the fact we had the same driver we had on a previous trip. Very friendly and love the bottled water made available for us. Look forward to the opportunity of using the service again in the future

Submitted on 2019-03-04T11:27:00

yourr driver is the best we ever had!

Submitted on 2019-03-04T08:37:00

Our flight was delayed and Karmel kept on top of the changes to make sure we had a ride when we finally arrived at LAX.

Submitted on 2019-03-02T19:15:00

Dennis was absolutely wonderful!!Thank you for great service.

Submitted on 2019-03-01T11:26:00

Our driver was extremely pleasant and friendly to my daughter and I

Submitted on 2019-03-01T07:57:00

Very grumpy driver

Submitted on 2019-03-01T07:32:00

Our driver this morning was excellent. He was punctual, very polite, had great relaxing morning tunes on at the perfect low volume. The vehicle was clean and the temperature inside the van was perfect.

Submitted on 2019-02-25T10:38:00

Driver was very polite and respectful, vehicle was extremely clean

Submitted on 2019-02-24T19:27:00

Our driver Jay was fantastic!!

Submitted on 2019-02-24T09:52:00

Terrence was friendly and helpful. We enjoyed our ride very much.

Submitted on 2019-02-23T21:52:00

Mike was a friendly driver, but his driving made us nervous. There were a few times that he swerved in and out of lanes and I was seriously worried for our safety. I hope that this was an isolated incident and that he is normally a cautious driver.

Submitted on 2019-02-23T21:48:00

Royal was a great, friendly driver. The service was on time and everything went smoothly.

Submitted on 2019-02-23T11:00:00

When customers contact the dispatcher about a concern an authentic apology is expected. Not harsh criticism, reprimand, or sarcasm. Nor is it polite or friendly to be dismissive and rude. Especially to a customer that prepaid the highest tip.

Submitted on 2019-02-23T09:48:00

Terrence was a great driver. I enjoyed talking with him, it made the ride go very quickly. Great member of your team!

Submitted on 2019-02-22T07:29:00

Great service on both legs of my journey!! Thank you for making getting to and from the airport so easy. I appreciate all your hard work

Submitted on 2019-02-20T20:02:00

Awesome! Barely had to wait for the shuttle at the airport. Driver drove safe and got us here quickly.

Submitted on 2019-02-20T15:18:00

Mar was fabulous - great driver. Your texts and pickup time were great! Thanks so much! I will highly recommend your company!!!

Submitted on 2019-02-20T13:02:00

Driver Monique was great very professional and curtious

Submitted on 2019-02-20T09:35:00

You are a Great travel option

Submitted on 2019-02-20T06:11:00

2nd time. Same excellent service. On time and very courteous driver.

Submitted on 2019-02-20T01:07:00

Marcus did a fantastic job bringing us home. He was a real gentleman. Our female driver whose name I forget was also excellent taking us to LAX. I do not ever hesitate to use Karmel Shuttle.

Submitted on 2019-02-19T14:52:00

Terrence is a great driver

Submitted on 2019-02-19T14:03:00

Terrence was a fantastic driver and was very personable. He made the ride enjoyable!

Submitted on 2019-02-19T13:39:00

Our driver was 10 minutes early and got us to LAX in very good time. We will use Karmel again in the future

Submitted on 2019-02-19T11:38:00

Terrance was so wonderful I asked for his card for our return! Thank you!

Submitted on 2019-02-18T19:42:00

Every thing was handled with courtesy and professionalism. Pick up was on time both from home and from the airport.

Submitted on 2019-02-18T14:07:00

Richard was great, he has excellent customer service!

Submitted on 2019-02-18T10:52:00

We accidentally left our ipad in the shuttle (#361), and they were able to return it to the hotel at which we were staying later that night! I was so impressed and so grateful!

Submitted on 2019-02-18T09:21:00

Our driver Katrina was excellent. She was able to answer our questions about the surrounding area and was very friendly. Our reservation experience was seamless. The text confirmations were handy & made one less thing to worry about while travelling.

Submitted on 2019-02-17T20:24:00

Terrance was friendly knowledgeable and professional!!

Submitted on 2019-02-17T19:03:00

The first reservation on 2/9?gets the poorest of rating as you were unsympathetic and rude on the phone. But on return the driver was great and we have no complaints

Submitted on 2019-02-17T18:35:00

We loved the little gal that picked us up!!!

Submitted on 2019-02-17T18:34:00

Driver very professional and respectful. Thank you

Submitted on 2019-02-17T16:14:00

Zach was a great driver!. Very personable, great music. Great driving. Thanks!

Submitted on 2019-02-17T15:56:00

There was some confusion about where to pick us up and the driver didn't know where it was. Luckily he had my phone number and called us to set a new location for pick up.

Submitted on 2019-02-16T13:05:00

Great driver edward

Submitted on 2019-02-16T12:23:00

This company made my travel so easy. Great, efficient service.

Submitted on 2019-02-16T12:18:00

Wonderful customer service all around. The dispatcher was very accommodating, as was the driver. Our driver was so friendly and I felt like we got a built in tour. Thanks so much.... such a nice welcome to our destination!

Submitted on 2019-02-16T07:39:00

Jose Rodriguez is awesome

Submitted on 2019-02-15T20:34:00

My driver was a nice young man, professional, safe drive

Submitted on 2019-02-15T03:51:00

Our driver was so awesome - even if it was early in the morning, he made us feel like our vacation truly started with a tour of the city on the way to Anaheim. I can’t remember his name but he was driving vehicle #435.

Submitted on 2019-02-14T00:34:00

Driver was awesome and deserves a raise. Tremendous person!

Submitted on 2019-02-13T15:57:00

I loved my driver!! She was so happy and it made the trip to airport fun. I didn’t get her name but I really enjoyed her company. Please thank her for me. I will use your service again in future.

Submitted on 2019-02-12T14:45:00

Can I request van 420 driver again.? I don’t how to spell her last name. She was so helpful w me n my cane.

Submitted on 2019-02-12T09:22:00

Over 30 mins wait from the time we confirmed that we got our luggages.

Submitted on 2019-02-11T17:35:00

Carlos was our driver. He was very professional and I enjoyed talking with him on the drive to the airport. He does a great job!

Submitted on 2019-02-11T07:17:00

Top-notch. Personable thoughtful and kind. Excellent driving

Submitted on 2019-02-11T06:07:00

Cliff was excellent, on time and friendly.

Submitted on 2019-02-10T13:09:00

Your shuttle is the greatest!!! Love all your drivers! THANK YOU!!!!!

Submitted on 2019-02-10T06:06:00

Way better than a taxi.

Submitted on 2019-02-09T16:21:00

Terrence was great! I felt informed, welcomed, and taken care of. Thanks!

Submitted on 2019-02-09T11:18:00

Drove us to the airport. Didn’t talk at all. Did not ask about climate in van Too hot or too cold. Assisted little w/unloading bags I helped in and out of the van. Basically a ride to airport by a stranger our other experience was a ride with a friend.

Submitted on 2019-02-09T11:14:00

The driver was courteous and I had umbrellas waiting for us as it was raining. He loaded our bags and ensured everyone got in the vehicle safely. He was friendly as we drove from the airport to our hotel and offered suggestions for Food Very friendly

Submitted on 2019-02-09T11:12:00

Love this company! Will use again!

Submitted on 2019-02-09T02:07:00

We had to change our times over and over again because of our flight cancellations. Karmel services were so helpful and kind! Our driver was HILARIOUS and so fun! Thank you!!!

Submitted on 2019-02-08T09:50:00

Every time we use Karmel we are always pleased with every aspect of your company.

Submitted on 2019-02-07T22:48:00

Super efficient ride and I'll definitely keep you on my short list if I return to LA

Submitted on 2019-02-07T13:53:00

The driver in 438 today was wonderful She got her van full of folks to LAX in a smooth n quick time. Hope I have her again.

Submitted on 2019-02-07T13:19:00

I always recommend your company several times a week on FB. Your drivers are so nice and the new van was lovely. I just wish you had the Anaheim Hotel listed on your website of going to hotel so I can reserve a ride online. Thank you for your service.

Submitted on 2019-02-05T11:26:00

Terrance is a great representative of your company and provided the perfect start to my business trip in Long beach! Thank you for the quick, kind and efficient ride.

Submitted on 2019-02-05T10:14:00

My flight was late but Karmel was Johnny on the spot. The driver of 431 was great. Excellent driving and service. Thank you so much. You guys were the first thing that went right this entire trip ?

Submitted on 2019-02-04T18:14:00

Monique was awesome. Friendly and we felt safe going to the airport! Give her a raise and a bonus!

Submitted on 2019-02-03T14:24:00

The driver was fantastic and your vehicles are so clean. Thank you.

Submitted on 2019-02-03T11:41:00

Driver was cautious + courteous.He kept a safe distance between vehicles + did not race to the airport. A very comfortable ride. Thank you. He was early to pick us up from hotel which was a bit stressful for my party.

Submitted on 2019-02-03T11:35:00

Terrence was a terrific driver!

Submitted on 2019-02-02T14:28:00

Russ was a great driver. It was pouring rain and was so very cautious! Highly recommend this service and will definitely be using Karmel again!

Submitted on 2019-02-02T10:47:00

Driver was kind courteous and knowledgeable. On time and drove very safely. We like your service.

Submitted on 2019-02-01T21:28:00

Safe driving. Considerate with music playing. Marcus checked with me to see if the volume was OK. Pleasant experience. I think you for providing good drivers

Submitted on 2019-02-01T05:43:00

Driver Katrina was so kind and friendly.Very good driver!Would not hesitate to use again or recommend to people.

Submitted on 2019-02-01T05:42:00

Absolutely the cleanest van we’ve had!The driver was exceptionally nice.

Submitted on 2019-01-31T23:07:00

Overall happy. The process to get through to dispatch took longer than I expected.

Submitted on 2019-01-31T13:21:00

Zachery is awesome! Highly recommend!

Submitted on 2019-01-29T22:02:00

What a great driver !I want afraid in traffic.He was cautious + kept a safe distance between cars ahead of us. Also, he kept to the speed limit. I hope we get him on our return trip to the airport. A+ & thank you. We usually get speedy college k

Submitted on 2019-01-29T17:44:00

Have used your service before and it is always excellent. Thankyou for your service.

Submitted on 2019-01-29T14:48:00

Monica went above and beyond. She is a great driver and very friendly and caring. One of the best drivers I have ever had the pleasure of meeting.

Submitted on 2019-01-29T14:07:00

Terrance was waiting when I arrived at the boat terminal & was so friendly! I’m always impressed with your service.

Submitted on 2019-01-28T12:53:00

My driver was friendly and efficient, and she arrived promptly (early, actually).

Submitted on 2019-01-28T10:42:00

This worked out great. Very friendly driver and very timely. I liked getting the text messages for confirmation and reminders.

Submitted on 2019-01-28T10:41:00

Worked out great and very timely. Reasonable cost.

Submitted on 2019-01-28T09:49:00

I was impressed to be dropped at my hotel lobby, without help from me. You have a good system and drivers.

Submitted on 2019-01-28T09:09:00

Driver Josh did an outstanding job in difficult traffic conditions.

Submitted on 2019-01-27T19:34:00

I need 6 stars.

Submitted on 2019-01-26T19:24:00

Terrence was EXCELLENT! Very polite and professional, and a very safe driver. THANK YOU FOR THE GREAT SERVICE!

Submitted on 2019-01-26T16:21:00

Felt safe and comfortable riding with Jeff. He gave me some helpful restaurant suggestions. Will definately use Karmel my next visit.

Submitted on 2019-01-26T13:23:00

We were extremely satisfied and very impressed with our entire experience. Driver was courteous and helpful.. he was on time and a safe driver. We will for sure use your company next time!

Submitted on 2019-01-26T09:38:00

Junior was very helpful and I had a great ride.

Submitted on 2019-01-25T14:39:00

Rich is awesome!

Submitted on 2019-01-25T09:27:00

Zach was great!

Submitted on 2019-01-25T05:44:00

Mike was perfectly on time, courteous and helpful! Thank you, you guys are the best!

Submitted on 2019-01-25T05:00:00

We loved our driver! She was on time and was very friendly to us!

Submitted on 2019-01-24T23:10:00

Luv luv luv your service. Always on time ,friendly drivers,easy system. Have been using you for 2 or 3 years plan on continuing! ! Thanks

Submitted on 2019-01-24T18:19:00

Ricardo was very nice, professional and helpful. A good man! Thank you!

Submitted on 2019-01-24T18:15:00

Brian was a great driver and conversationalist. I will use your service when I come to L.A. in the future. Thanks.

Submitted on 2019-01-24T11:24:00

The reservation line was so nice and accommodating, and the driver was awesome too! Thank you!

Submitted on 2019-01-24T09:52:00

The drivers were great but they were both late. 30 min on pick up and 15 min on return. Why give flight info if you won't be there? Taxi would be better then

Submitted on 2019-01-24T07:04:00

Your fee for shuttle service is a little too high but the service has always been reliable.

Submitted on 2019-01-23T17:59:00

You took the hassle out of this trip to Disneyland. Tropicana recommended you and good for them . The experience was great. Thank you and kudos to both your drivers. Great welcoming attitudes both of them great guys.

Submitted on 2019-01-23T10:25:00

Craig was a great driver and I want to ride in his van whenever I’m in LA

Submitted on 2019-01-22T21:44:00

Driver was the best one that we have had. Would like him the next time we travel.

Submitted on 2019-01-22T14:06:00

Leg room was cramped, but enjoyed the promptness of the driver and great touristy tidbits about LA/Anaheim.

Submitted on 2019-01-22T10:58:00

So very convienient - I have used this service before & will continues to do so when available!!

Submitted on 2019-01-21T20:53:00

Lincoln was excellent

Submitted on 2019-01-20T13:05:00

Private tour with Terrance as our driver was the best day! We had a great time. Excellent service and on time.

Submitted on 2019-01-19T10:49:00

Would like to have the same driver Candy on our way back. Thanks

Submitted on 2019-01-18T18:44:00

They have been amazing. We weren’t supposed to have to fly out until Saturday the 19th and had a family emergency and they got a shuttle to us within 45 minutes to get to the hospital and our ride from the airport on the 16th was amazing. Very good compa

Submitted on 2019-01-18T14:43:00

Cannot be more pleased with your shuttle service. Your driver was very professional, courteous, with excellent driving skills n right on time....I’m a believer n Karmel!

Submitted on 2019-01-18T10:43:00

Driver409 is the Best.No surprise cause it’s Karmel, I will always roost for Karmel?Œ?

Submitted on 2019-01-18T08:40:00

Mar was very pleasant and was professional

Submitted on 2019-01-15T14:12:00

The reservation process was easy and our pickupand driver experience were excellent.

Submitted on 2019-01-15T08:42:00

Charles, the driver in vehicle 434, was a very friendly and safe driver.

Submitted on 2019-01-14T20:14:00

Driver was 20 minutes late.

Submitted on 2019-01-14T08:29:00

Our second drive, also very kind. Impressed by her ability to maneuver in the rain and heavy traffic.

Submitted on 2019-01-14T08:28:00

Great driver very kind. Assisted me with 2 kids and lots of lugggage.

Submitted on 2019-01-13T19:03:00

Driver had zero people skills. Driving and service was otherwise okay. Appreciated the company's flexibility on our reservation changes.

Submitted on 2019-01-13T09:39:00

Juan was a great driver! Very friendly and helpful!

Submitted on 2019-01-12T19:54:00

Denise, our driver was absolutely awesome. It is worth another booking just to get her as a driver. If this is our welcome to LA drivers. Then we’d book a round trip. She was fantastic (and hilarious)!

Submitted on 2019-01-12T14:53:00

It was nice to know the shuttle was still going to come even though it took 1 1/2 hours to get our luggage. Roy was a good driver and pleasant to talk to. Thank!

Submitted on 2019-01-11T08:36:00

Mike was a fantastic driver. Very smooth ride. I am very particular with driving habits and he was very savvy and professional. We had a very good conversation and the ride as a whole was extremely pleasant. Highly impressed!

Submitted on 2019-01-11T08:05:00

We were surprised that the gentleman that picked us up was an Uber Driver!

Submitted on 2019-01-10T19:28:00

Our driver was very polite, professional, and respectful. He made our transit experience smooth and relaxing and was an excellent driver. Very impressed!

Submitted on 2019-01-09T08:12:00

Fantastic driver found phone and passport I left and doubled back to give to me!

Submitted on 2019-01-06T20:52:00

Great driver good service overall as long as you have cell phone on roam to connect Highly recommend thx

Submitted on 2019-01-06T15:56:00

The driver, Denise, was wonderful!

Submitted on 2019-01-04T19:24:00

The van was pretty shaky.

Submitted on 2019-01-04T13:07:00

Richard was great!

Submitted on 2019-01-04T12:56:00

Everything was great until I arrived and was waiting to receive my lagguage which is not in my control.You told me that drive is not going to wait for me and leaving in 5mim. A lot of stress and pressure!!The driver was very rood!

Submitted on 2019-01-03T15:46:00

Our drive er has been driving 32 years and still love s it. He was great!!

Submitted on 2019-01-03T15:41:00

Richard was fantastic and got us to our destination safely. Easy to make reservations and because we reserved with a credit card, we were dropped off with nothing to do but go inside our room.

Submitted on 2019-01-03T12:58:00

My driver was extremely courteous & professional. She was pleasant & I enjoyed the conversation on our drive to the airport. Yes, I would recommend karmel shuttle!

Submitted on 2019-01-03T11:40:00

My driver Junior (not his birth name ), was on time, helpful, and fun to talk with. Give that guy a raise!! Sincerely, Bridgett Hernandez

Submitted on 2019-01-03T10:40:00

Mar was fantastic!

Submitted on 2019-01-03T09:40:00

The service was great and able to accommodate our large group with varying ages. Thanks so much.

Submitted on 2019-01-03T08:37:00

Our driver Charles was welcoming and engaging. On our ride to San Pedro he showed us the history of LA and the surrounding scenery. Great driver.

Submitted on 2019-01-02T10:24:00

Denise was an exceptional driver with a great friendly personality!

Submitted on 2019-01-02T09:22:00

Our driver was so gracious, our little girl was not feeling well and he did a wonderful job of making sure we were all ok

Submitted on 2019-01-02T06:45:00

Best driver we ever had. He should be given a medal.

Submitted on 2019-01-01T16:34:00

Okie was great!!!

Submitted on 2019-01-01T10:41:00

Terrence was the best driver we’ve ever had. Great guy and was so aweaome with our kids.

Submitted on 2018-09-07T17:55:00

Great driver & service!6

Submitted on 2018-08-31T17:29:00

Fantastic service! The driver was very kind and patient.

Submitted on 2018-08-29T11:06:00

Greg was great. Very kind and a good driver.

Submitted on 2018-08-17T20:51:00

You guys are great!

Submitted on 2018-08-01T17:39:00

Driver was very friendly and helpful, assisting with my bags when we arrived at airport. Good experience!!

Submitted on 2018-03-29T15:06:00

Thanks! Will use you again for our travel needs!!!

Submitted on 2018-03-29T11:34:00

John did fantastic job. Safe driving and on time. Thank you very much. Will use you again.

Submitted on 2018-03-29T10:10:00

I am very impressed with your company. Polite, friendly, prompt. Thank you!

Submitted on 2018-03-28T10:13:00

Highly recommend! We forgot to double-check our departure time with the airline and they still accommodated our change in time. Entirely our fault. They are amazing. Thank you. Will definitely use in the future.

Submitted on 2018-03-26T15:49:00

Denise our driver was fantastic!!!! The shuttle bus was on time, van was very clean, and Denise was very knowledgeable about the area. Thank you Karmel Shuttle for a great experience!!!

Submitted on 2018-03-25T17:49:00

Terrence did fantastic. Great experience

Submitted on 2018-03-25T17:46:00

Kevin my driver was great company on the ride home. We never stopped talking!

Submitted on 2018-03-25T15:26:00

Francisco was great! Van was nice. Have always used Express Shuttle but will defiantly use Karmel on my next trip to So. Cal.

Submitted on 2018-03-19T09:27:00

Driver was especially friendly and helpful.

Submitted on 2018-03-19T07:11:00

Bad squeak in the van. Driver was great and was even early for our pickup!

Submitted on 2018-03-18T16:06:00

We prefer your company next timr. Thanks

Submitted on 2018-03-18T11:45:00

Driver was so friendly and pleasant!!

Submitted on 2018-03-18T09:36:00

Would use your services again if I am in the area

Submitted on 2018-03-18T08:00:00

Pamela, the driver, was very accommodating. She knew how to maneuver getting into airport. I had great experience with Karmel. Will be next year when I come to Congress.

Submitted on 2018-03-17T20:04:00

The driver was very nice, on time and a very safe driver. A great person representing your company.

Submitted on 2018-03-17T18:28:00

Roy was awesome! He’s a real asset to your company. You should give him a big raise!

Submitted on 2018-03-17T12:06:00

Kevin was very nice and drove safely!

Submitted on 2018-03-16T21:43:00

We were impressed with the great text communication with us before, during and after. Our driver was friendly, solicitous about us and a safe, courteous driver. We have used Super Shuttle in the past but you are outstanding! You are on time!

Submitted on 2018-03-16T11:45:00

Driver was very pleasant, entertaining. Started our visit on a good note!!

Submitted on 2018-03-16T08:05:00

Driver was really great, he pointed out all the convenient places like CVS and Walgreens, and even pointed out where the main entrance was for the convention center where my conference was. Overall, very helpful!

Submitted on 2018-03-16T02:49:00

Our driver drove safely and showed great patience in the crazy traffic here. He new the routes. I enjoyed the trip.

Submitted on 2018-03-15T23:02:00

Our ride was safe and fast; our driver very pleasant. Your automated reservation system works beautifully.

Submitted on 2018-03-15T19:39:00

Friendly driver, would have him drive for me again.

Submitted on 2018-03-15T19:08:00

Our driver had impressive roadway skills and driving skills it was a pleasure to ride with her

Submitted on 2018-03-15T16:55:00

This was a great way to get from the airport to our hotel. The driver was personable, cautious and friendly. The shuttle arrived within 10 minutes of our call and we were on our way very quickly. Service with Karmel was excellent!!

Submitted on 2018-03-15T14:44:00

I wrote a long message and somehow lost it.We really appreciated the drivers and their help. Thank you..

Submitted on 2018-03-15T13:39:00

Everything worked perfectly - short wait (10 mins) for pickup - very safe driver - great service, thanks!

Submitted on 2018-03-15T11:42:00

Fast, friendly and nice that you don’t circle the airport before heading out.

Submitted on 2018-03-15T09:20:00

Pleased that drivers were so friendly

Submitted on 2018-03-15T06:36:00

Driver was friendly and provided a lot of useful information.

Submitted on 2018-03-14T23:29:00

Kevin was very friendly and a nice driver. Also, I made changes to my reservation at one point, and the operator I dealt with was very friendly and helpful in changing the reservation.

Submitted on 2018-03-10T17:15:00

Clean van; nice driver; handled the traffic and poor weather very well! Thanks!

Submitted on 2018-03-04T09:59:00

The driver was very knowledgeable, but his driving was a bit off, my wife started to get car sick bs that never happens. I would say it was more due to the traffic and him trying to get us to our location and not have to sit in traffic for hours.

Submitted on 2018-02-28T19:29:00

Awesome experience!

Submitted on 2018-02-28T13:21:00

Outstanding service both ways. Both Drivers were very safe and courteous. Did nit catch the second driver's name but would like to know for future reference.

Submitted on 2018-02-28T13:09:00

Loved your service! Would highly recommend and would definitely use again! Thanks for the great drivers and making our vacation relaxing and easy by leaving the driving to Karmel!

Submitted on 2018-02-28T12:57:00

Always excellent service and lovely drivers

Submitted on 2018-02-28T09:47:00

Professional and extremely patient considering the time of day we had to travel.

Submitted on 2018-02-28T09:22:00

This was the best ride to the airport I have ever had. Thanks so much!

Submitted on 2018-02-28T06:58:00

Wish you had service from Amtrak train station to home

Submitted on 2018-02-28T04:17:00

Excellent driver

Submitted on 2018-02-27T17:16:00

Really liked our driver. She was very personable.i was a little nervous though when she was looking through the mirror while talking the whole trip. I would have felt more comfortable, if she looked at the road. Really liked her though. Was on time too

Submitted on 2018-02-26T20:15:00

Carlos was great!

Submitted on 2018-02-26T18:55:00

Fantastic service

Submitted on 2018-02-26T18:19:00

Very good dispatch/reservation technology. Thank you.

Submitted on 2018-02-26T10:56:00

Friendly, efficient

Submitted on 2018-02-26T09:55:00

Great service from your drivers and dispatch as usual!

Submitted on 2018-02-26T08:17:00

Everyone was fantastic. From making the person making the reservation to the drivers. Thank you for making things great.

Submitted on 2018-02-26T07:08:00

Everything was perfect. Van wasn’t crowded and was comfortable. Nice quick smooth ride to our hotel. Our driver was very nice and personable.

Submitted on 2018-02-26T00:52:00

Great transportation experience. I would appreciate having the same driver on my return trip if at all possible.

Submitted on 2018-02-25T18:14:00

Vehicle had some odd noises. Wasn’t able to get a discount as indicated in conference materials.

Submitted on 2018-02-25T15:55:00

Driver Mike was very pleasant

Submitted on 2018-02-25T11:25:00

Both drivers were personable and very efficient - highly recommend !

Submitted on 2018-02-24T15:41:00

Driver was friendly and did a great job getting us to our destination. He was great!

Submitted on 2018-02-24T13:20:00

Zero hassle!

Submitted on 2018-02-24T12:52:00

Davis was great!

Submitted on 2018-02-24T09:30:00

The driver was great. He put my talking and was very helpful.

Submitted on 2018-02-24T08:25:00

Zachary Scott is the man

Submitted on 2018-02-24T08:05:00

Spring in seat needs repair

Submitted on 2018-02-24T07:04:00

It will be better if you send me the SMS message an half an hour before that vehicle is arriving to have guaranteed confirmation

Submitted on 2018-02-24T06:46:00

Pamela was excellent

Submitted on 2018-02-23T23:57:00

Our driver Kevin was very professional & customer focused!!! Thank you!!!

Submitted on 2018-02-23T21:20:00

I had a great experience. My driver was so friendly and the entire process was so easy. Thanks so much!

Submitted on 2018-02-22T23:15:00

Fernando (Francisco??) LOVE HIM!!! Nice quiet music in the van. Really helped me get to flight on time. I would request him.

Submitted on 2018-02-22T13:50:00

Monique was wonderful. Very friendly and gave a lot of great tips for Disneyland and great places to eat :)

Submitted on 2018-02-22T13:38:00

Very satisfied first time customer

Submitted on 2018-02-22T12:49:00

Dan was great. Very professional and friendly.

Submitted on 2018-02-22T12:13:00

Monique was knowledgeable and friendly. Exceptional!

Submitted on 2018-02-22T11:00:00

The driver named Mar in van #401 was exceptional. She is the quality of person that you want to represent Karmel Shuttles. My experience was very pleasant.

Submitted on 2018-02-22T07:43:00

Safe ride. Court is professional and courteous.

Submitted on 2018-02-22T07:29:00

Felt very safe with driver. Knew she had to be certified in some way. Not a random driver off the street. Great job!!

Submitted on 2018-02-21T18:23:00

Carlos was awesome

Submitted on 2018-02-21T18:15:00

Josh was awesome!! Gaves is lots of useful information and tips. It was wonderful that he pointed out some landmarks too!!

Submitted on 2018-02-21T12:13:00

I really didn’t enjoy his take on life and it was a long drive. However, he was a good driver.

Submitted on 2018-02-21T09:58:00

Traveling made easy! Great drivers, excellent service. Would definitely use Karmel again.

Submitted on 2018-02-21T09:09:00

The driver, Mike, was very courteous and professional. I really appreciated his coming out to pick me up so late at night. Thank you!

Submitted on 2018-02-21T08:50:00

Safe and courteous! Thank you.

Submitted on 2018-02-21T07:05:00

Great! Loved the text system.

Submitted on 2018-02-21T06:07:00

The driver was quiet. Maybe because we riders were visiting.

Submitted on 2018-02-21T06:04:00

Enjoyed the driver! He shared lots of info and answered questions.

Submitted on 2018-02-20T14:46:00

The driver back to the airport was not very friendly. In addition, he was approximately 10+ minutes late for another party's pick up, and couldnt find their hotel. However, the driver from the airport to my hotel was fantastic

Submitted on 2018-02-19T23:48:00

Omar was a great and efficient driver. Thanks,

Submitted on 2018-02-19T15:27:00

Masel was a wonderful drives. Very professional and friendly.

Submitted on 2018-02-19T12:09:00

Karmel is the most reliable,friendly and courteous shuttle service in the Anaheim area. I have used Karmel before and will continue to do so. I also recommend you to anyone I know flying here

Submitted on 2018-02-19T08:08:00

Great service from start to finish.

Submitted on 2018-02-18T21:12:00

Terrence did a great job. Pleas tell him thank you. Hugh Wilson

Submitted on 2018-02-18T16:32:00

Karmel drivers are always courteous and dependable. I’ll never use another shuttle service!!

Submitted on 2018-02-18T14:29:00

AL was amazing ! Thank you for providing great service will use again next month

Submitted on 2018-02-18T14:16:00

Charles our driver was super nice thanks

Submitted on 2018-02-18T12:46:00

The vehicle was a bit dirty. There was a Dorito on. The seat I was supposed to sit in. There was also a paper shoved into the air vent. The gentlemen were kind and the ride was smooth.

Submitted on 2018-02-17T20:26:00

We use Karmel every time we come to Ananheim- love the service and today our driver Josh was excellent, made the trip to the airport more enjoyable! Thanks!

Submitted on 2018-02-17T16:31:00

There is a loud rattle in the passenger door that should be fixed. My driver was great and personable. Everything went smoothly.

Submitted on 2018-02-17T08:59:00

Francisco is AMAZING. A true ambassador for your brand

Submitted on 2018-02-17T05:08:00

Our driver was very friendly this morning!

Submitted on 2018-02-16T22:08:00

Great job by the driver and especially dispatch in keeping me informed.

Submitted on 2018-02-16T22:04:00

Our driver was much better on our return trip. The van was cleaner. Overall, a much more relaxed experience.

Submitted on 2018-02-16T10:17:00

My driver, Danny, was wonderful, so polite, helpful and made my ‘traffic’ to LAX a breeze. I continue to depend on you and have yet too be disappointed though do hear people using other shuttles do! Thank you, Danny and Karmel??

Submitted on 2018-02-15T08:26:00

Our driver Mike was great. He worked VERY hard to get us to our hotel as soon as possible which was a feat in 5:00 traffic. He was personable, friendly and funny. Thank you!

Submitted on 2018-02-14T10:53:00

Zachary did an excellent job. I'd ask for him again. Plz tell him thank you.

Submitted on 2018-02-14T10:28:00

Unable to provide receipts

Submitted on 2018-02-14T10:17:00

I can’t thank you enough for getting me to the airport on time by a very friendly driver. Nothing but good things to tell people about Karmel Shuttle service!

Submitted on 2018-02-13T23:10:00

Karmel Shuttle exceeds my expectations every time. From clean comfortable vans to prompt service and courteous drivers . Thank you!

Submitted on 2018-02-13T20:17:00

Our driver Mike on #410 was great!

Submitted on 2018-02-12T20:11:00

Terrence was a great host. Felt safe.

Submitted on 2018-02-12T18:39:00

Excellent service, really appreciate the text message updates on arrival.

Submitted on 2018-02-12T13:48:00

Driver was very nice and friendly. We had a few set backs with luggage but once we got to can he told us to set back and relax. (Luggage was with airline). Gave us a few ideas of where to eat. Fantastic ride

Submitted on 2018-02-11T00:04:00

We are greatful for the service. It was appreciated after dismal baggage handling and understaffing by Air Canada.

Submitted on 2018-02-10T23:45:00

Perfect! Courteous and friendly driver (Earnest) who was great!

Submitted on 2018-02-10T14:11:00

Such a pleasure using your efficient and my drivers have always been professional and lovely.

Submitted on 2018-02-09T19:05:00

Other than the traffic. Every thing else went smoothly

Submitted on 2018-02-09T15:36:00

Pamila was our driver she was nice and very informative And above all a excellent driver

Submitted on 2018-02-08T17:26:00

I was a little nervous I wouldn’t find my ride. But everything was perfect, from the text message updates to the sweetest driver. I will always use this service and recommend you to everyone!

Submitted on 2018-02-08T12:04:00

Driver was exceptional. Personable and the reason is refer you to my colleagues. Josh did more than drive me from a to b he took a personal interest in me and my schedule and what kind of day I had ahead of me, I felt relaxed when I arrived. Starbucks se

Submitted on 2018-02-07T16:28:00

Cliff was a great driver and made the ride home a pleasure. With employees like Cliff and Francisco, I will most certainly do business with Karmel Shuttle.

Submitted on 2018-02-06T22:15:00

Driver didn’t follow GPS and took an extra 15 mins to get to destination. Nice that driver was on time and friendly.

Submitted on 2018-02-06T11:40:00

Davis was best driver I have had yet! Great guy!

Submitted on 2018-02-06T07:39:00

Amin was an excellent driver and outstanding host

Submitted on 2018-02-06T06:20:00

Our driver was great. Made ride easy and enjoyable

Submitted on 2018-02-05T13:30:00

Our driver was terrific! He got us to our destination safely. Bonus! He was friendly!!!

Submitted on 2018-02-04T10:37:00

Excellent! Highly recommend you! Great service!

Submitted on 2018-02-03T22:36:00

Carlos is the best! Very accommodating and positive. And professional. He gave me great information about Costa Rica. He was a joy to talk with and the ride to LAX went quickly. I will definitely use your services again and will recommend you to others.

Submitted on 2018-02-03T17:45:00

Would use service again

Submitted on 2018-02-03T17:42:00

I was Jerry t happy at all w our driver on Jan 27th, she was on the phone all the way from LAX to our Hotel in Garden Grove and we were very nervous that we would get in an accident. But, Josh our Driver today,Feb 3rd, did an excellent job!

Submitted on 2018-02-03T13:46:00

Very good company with excellent vans and drivers! Makes it easy to get from our hotel to the airport.

Submitted on 2018-02-03T13:41:00

This was our second time using Karmel, and they did not disappoint...prompt, courteous service. Can highly recommend this service...A+

Submitted on 2018-02-03T13:08:00

Loved our drivers - but especially the one from the airport to hotel! Interesting facts - sense of humor! Suggestions for places to eat and see??

Submitted on 2018-02-02T10:00:00

Took 20 mins for van to arrive, never had to wait that long.

Submitted on 2018-02-02T07:48:00

Great service, what a stress free way to get to Disneyland. Thank you!

Submitted on 2018-02-01T19:28:00

Awesome driver! My son left his baseball hat in the van, he drove back and dropped off. Unbelievable service!

Submitted on 2018-02-01T12:03:00

One of the best drivers. Friendly and kind.Best transportation is with Karmel!!!! Thanks for making my experience memorable.

Submitted on 2018-02-01T09:36:00

Mike is super nice and courteous.Smooth and enjoyable ride, I’ll recommend to friends and family.Thank you.

Submitted on 2018-01-24T17:03:00

Driver was excellent, very helpful regarding amusement parks

Submitted on 2018-01-23T16:08:00

Everything was fine. The website booking software could use some updating. A bit confusing and wonky

Submitted on 2018-01-02T13:54:00

This driver is so nice.I'll use Karmel again.

Submitted on 2018-01-02T13:43:00

Our driver was awesome and personable!!

Submitted on 2018-01-02T10:55:00

Very friendly and accommodating!

Submitted on 2018-01-01T10:55:00

Keep up the good work :)

Submitted on 2018-01-01T09:22:00

outstanding performance, thank you!

Submitted on 2018-01-01T07:19:00

Very personable, friendly and helpful driver

Submitted on 2017-09-22T09:50:00

Very fast, easy, convenient service Thank you

Submitted on 2017-09-22T09:36:00

Great job all around. I will use you again

Submitted on 2017-09-22T08:41:00

Excellent service!! Very good driver. Was so pleasant to talk to her.

Submitted on 2017-09-22T08:40:00

I find your online booking/confirm difficult to use. I always have to use the phone to make or complete booking.

Submitted on 2017-09-21T21:25:00

Really enjoyed the convenience of your shuttle and your awesome drivers!

Submitted on 2017-09-21T14:03:00

Very pleased wi the service you provide and texting to stay up to date. Jerry and Margaret both excellent drivers

Submitted on 2017-09-21T11:11:00

Alex was very helpful and accommodating!!!

Submitted on 2017-09-21T08:18:00

Loved the driver

Submitted on 2017-09-21T06:22:00

Driver made great time, very personable and not too chatty. The vehicle was clean but slightly musty smelling. Thank you.

Submitted on 2017-09-20T17:25:00

Driver was nice but honestly shouldn't be a professional driver. My husband and I felt very unsafe and sick the whole ride to the airport. He was constantly accelerating and swerving. His range of speed was between 55-80, speeding up and slowing down.

Submitted on 2017-09-20T14:22:00

I'll se you on Christmas

Submitted on 2017-09-20T13:15:00

Great experience!

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