Customer Reviews and Feedback

Passengers traveling aboard Karmel Shuttle receive a Text message with our "Rate my Ride" App.
Reviews below are from our actual passengers in Real time.
Karmel Shuttle monitors driver's very closely with the use of the Rating App.
Let's face it...this is LA! One of the worst places for traffic in the Country!
During Peak periods, at LAX, please expect a possible waiting period for your driver to get into the airport, through the traffic and to your terminal

If reading a complaint about a client waiting too long at the airport, please note that is part of the LAX process, during peak periods.

We thank you for understanding all the challenges our driver's face in our industry.

Submitted on 2022-06-30T10:05:00

The van for our trip from Anaheim to LAX did not have working seatbelts for two of our passengers. That is not acceptable. The drivers both ways of our reservations were great, though!

Submitted on 2022-06-29T17:19:00

Haven was excellent, a perfect driver who took great care of my family of 5. We felt safe and appreciated his knowledge of the area and beaches. Thanks so much!

Submitted on 2022-06-29T12:05:00

Great job. Nice black suv Curtious driver and professional. Picks up at lax

Submitted on 2022-06-29T10:22:00

Richard is the best!

Submitted on 2022-06-29T05:40:00

Richard was a pleasure to talk to on our smooth ride to the airport. Thank you!

Submitted on 2022-06-29T05:06:00

Great ride and conversation. Thank you very much!

Submitted on 2022-06-28T18:18:00

My driver was professional and friendly. He gave me a lot of great tips about the area.

Submitted on 2022-06-28T12:06:00

Great service. Our driver Joe was wonderful!!!! We have been using Karmel for years and will continue to do so. Thanks!

Submitted on 2022-06-28T02:29:00

Orlando was great! We would love to have him drive us back to the airport at the end of our week at Disneyland!

Submitted on 2022-06-27T22:14:00

Dale was very patient with our many bags, equipment, and car seats.the ride was smooth and fast. We were very happy with the experience!

Submitted on 2022-06-27T14:04:00

Richard rocks!

Submitted on 2022-06-27T12:09:00

Rodney is an excellent driver

Submitted on 2022-06-27T10:45:00

You guys are great! Zero stress and love the text messages as it confirms things are in order.

Submitted on 2022-06-27T09:16:00

The windows in van needed to be cleaned and smelled of smoke. The driver was ontime and courteous and helpful.

Submitted on 2022-06-26T18:13:00

Rodney was nice to chat with on the way to LAX

Submitted on 2022-06-26T17:20:00

The driver was very friendly and the pick up and drop off were very smooth.

Submitted on 2022-06-26T14:52:00

The driver who picked my party up in Anaheim to take us to Long Beach Airport arrived 10 minutes prior to our scheduled departure. His vehicle was spotless. He drove safely without the distraction of electronic devices (as our previous driver did) and g

Submitted on 2022-06-26T13:44:00

Driver was great! He even put Disney Music on for us!

Submitted on 2022-06-26T11:34:00

Excellent service from Reggie!!!

Submitted on 2022-06-26T09:53:00

Once the driver was there, it was fine - however we had to wait at the island curb for 45 minutes to an hour for the driver to get there in airport traffic.

Submitted on 2022-06-26T09:06:00

Driver was great & very friendly. Loved the ease of this service & we will certainly use again when staying at a Disney property in Anaheim.

Submitted on 2022-06-25T23:20:00

Disbatch had us waiting in the wrong place.... driver was super friendly and helpful!

Submitted on 2022-06-25T20:34:00

David was awesome! He let us know that he was at the hotel early & let him know when we were ready as he was a little early, but we were waiting right out front & saw the car as he had sent a picture with the license plate. We tipped him with cash. Tha

Submitted on 2022-06-25T20:22:00

Someone called to confirm earlier in the week but still didn't have the changed flight time. I also said we needed car seats and they were not in the shuttle.

Submitted on 2022-06-25T18:11:00

Rodney was a great driver. He was very friendly and conversational with our family. He even told us some facts about the area. He was very knowledgeable. Would recommend him as a driver.

Submitted on 2022-06-25T14:53:00

The driver was earlier, which we very much appreciated. The vehicle was super clean. Loved the ride.

Submitted on 2022-06-25T10:31:00

Was a quick trip and very nice! Will always use Karmel!

Submitted on 2022-06-25T00:36:00

Eddie was courteous and professional, got us to airport safe and on time

Submitted on 2022-06-24T18:11:00

Great drive to the airport. Your driver was very courteous.

Submitted on 2022-06-24T18:10:00

Dale was a great driver and provided knowledgeable information about the area.

Submitted on 2022-06-24T10:02:00

Macy, our driver was very courteous. Would recommend my friends to Karmel.

Submitted on 2022-06-23T21:20:00

Wani was wonderful! She texted before even arriving to ensure we knew how to meet. Very great experience!

Submitted on 2022-06-23T20:58:00

Very patient and polite when our flight was delayed. Quick and easy ride. Thank you!

Submitted on 2022-06-23T16:59:00

Great experience. She was early, the van was clean, and she did a good job driving and getting us to the airport in a timely fashion. We had lots of little kids and she tolerated them well. Thank you.

Submitted on 2022-06-23T15:22:00

Conrad was very courteous and professional.

Submitted on 2022-06-23T11:47:00

Probably my best shuttle experience ever

Submitted on 2022-06-23T08:06:00

Friendly and professional service all the way!

Submitted on 2022-06-22T19:40:00

Our driver Arilee was great. She communicated upon our arrival to LAX. She even told us the pillar to meet her at making the process very easy, which sometimes is the hardest part of finding the driver! The ride was pleasant and quick! Overall a wonderful

Submitted on 2022-06-22T15:31:00

Orlando our driver was friendly and a good driver.

Submitted on 2022-06-22T07:12:00

Loved our driver and the ride! Got there early and got us to the airport early which was perfect!

Submitted on 2022-06-22T06:04:00

Dominic had great communication and made the process very smooth..... So friendly, great conversation, and great recommendations for things to see and do in LA. The van was sparkling clean as well. Highly recommend!

Submitted on 2022-06-21T21:27:00

Erien (not sure of spelling) was very courteous and respectful. His driving was excellent and he had a cheerful manner. Great start to our vacation!

Submitted on 2022-06-21T18:33:00

AMAZING driver!! Such good service so nice and sweet :))

Submitted on 2022-06-21T15:03:00

I requested a car that had clips in the sears so I could clip in car seats. This car did not. Also the ride was very bumpy and not smoothe at all. For the price of the service this vehicle seemed underwhelming at best. The driver was nice and helpful.

Submitted on 2022-06-21T13:59:00

We so enjoyed Mr. Kenneth! He was wonderful, so patient with our boys, car seats, luggage and chaos! Thank you for a wonderful, safe trip to LAX.

Submitted on 2022-06-21T11:04:00

Fantastic, friendly and fast service. Nancy was a gem. Made me reel like I've known her forever. Thanks for providing such an excellent service.

Submitted on 2022-06-21T10:52:00

It was such a pleasant trip and Richard was excellent. It was a great experience and will definitely do it again.

Submitted on 2022-06-19T19:40:00

All worked out super after our flights were changed. Driver was right there to meet us at Bradley terminal

Submitted on 2022-06-19T15:08:00

Rodney was great!

Submitted on 2022-06-19T14:17:00

Really enjoyed conversing with Mar. very good driver, too.

Submitted on 2022-06-19T09:17:00

Awesome driver made for a smooth transition from airport to hotel!

Submitted on 2022-06-19T09:16:00

From the reservation to pick up and drop off awesome service! Both our drivers were professional making it a smooth transition from airport to hotel!

Submitted on 2022-06-18T15:15:00

David was awesome! Very patient and kind.

Submitted on 2022-06-18T11:50:00

Greg was an excellent driver, and the entire process was so smooth. We will definitely remember this when in need of future transportation services!

Submitted on 2022-06-17T18:49:00

Our driver was incredible. He went above and beyond to help make sure the surprise trip we planned STAYED a surprise by telling other guests going the same place to keep quiet. He had a big smile and a cheerful attitude.

Submitted on 2022-06-17T05:11:00

EJ was kind, courteous, and professional. He did an excellent job.

Submitted on 2022-06-16T21:44:00

Our driver Fadel was amazing!!!

Submitted on 2022-06-16T14:23:00

Wonderful drivers! Very polite, very helpful and patient. Highly recommend Katmel Shuttle.

Submitted on 2022-06-16T12:11:00

Best shuttle ever! The driver called us when we were collecting our bags and was waiting once we got outside the airport. On the return the driver picked us up early from our hotel to deliver us to our Airport. Both drivers were delightful and friendly. B

Submitted on 2022-06-16T11:44:00

I was extremely satisfied. My only comment is that When we arrived at LAX from SeaTac was very late and caused us to miss meeting with out me party on time.

Submitted on 2022-06-16T07:22:00

Superior Service.....thank you for helping us.

Submitted on 2022-06-15T16:37:00

The driver arrived 15-20 minutes late without proactively calling to notify us, nor did he give a reason or apology once he arrived. Luckily we had booked the van arrival with enough time that it did not create issues with making our flight. The first d

Submitted on 2022-06-15T13:23:00

The driver was amazing we had to make an unscheduled stop for an emergency bathroom stop. He took care of us. Greatly appreciated

Submitted on 2022-06-14T19:41:00

seemless

Submitted on 2022-06-14T19:38:00

Our Driver Conrad was amazing!!! 5 STARS ?????????? Would love to have him drive us back to the airport. (Cash gratuity given)

Submitted on 2022-06-14T19:25:00

Erin was an awesome driver. Arrived early and helped us load suitcases etc and got us safely to LAX. Thanks for a great and safe trip.

Submitted on 2022-06-14T15:14:00

Rodney was great, he is an excellent Driver and got us to our destination safely

Submitted on 2022-06-14T05:58:00

Our driver was fantastic. He was very helpful but also so friendly. Thank you for your incredible service and we will certainly do business with you again based on the ease of the experience and the quality of our driver.

Submitted on 2022-06-13T16:52:00

My driver was the epitome of who you want driving you to and from destinations. A+

Submitted on 2022-06-13T12:03:00

Our driver was awesome! Very friendly and e we felt safe with him driving the entire time. Definitely made the start to our trip a very enjoyable one!

Submitted on 2022-06-13T06:58:00

Nancy was an excellent driver!

Submitted on 2022-06-12T20:25:00

Joe was a great driver!

Submitted on 2022-06-12T17:17:00

Charles was great! Very friendly.

Submitted on 2022-06-12T17:07:00

Dale was AWESOME!!!!

Submitted on 2022-06-12T16:12:00

Driver was excellent! Entire process was great!

Submitted on 2022-06-11T23:14:00

Damion was awesome!! Helped us find where he was, and had good music :)

Submitted on 2022-06-11T19:17:00

Ricky was great! He even made an extra stop to look for a lost phone!

Submitted on 2022-06-11T19:09:00

Ann Marie did an outstanding job. She was prompt. Communicated well about how to meet her. Car was immaculate. She was a very safe driver. Great experience!

Submitted on 2022-06-11T16:20:00

Mar was absolutely fantastic! We loved our ride with her and she made our entrance into Southern California wonderful! P.S. We left a cash tip with her.

Submitted on 2022-06-11T15:12:00

Our driver was amazing, so friendly and helpful. Right on time and made sure we got to the right departure terminal which was different from the terminal where we had to check our bags. Super safe driver, unlike every other shuttle driver we've had. We wi

Submitted on 2022-06-11T12:31:00

Great service -- very easy to use! Conrad was super helpful and friendly.

Submitted on 2022-06-11T12:27:00

LOVED our driver!!! He was SO efficient, friendly, and helpful!!! Great customer service!!

Submitted on 2022-06-11T08:01:00

Joe was wonderful.

Submitted on 2022-06-10T17:30:00

Dereith was prompt, professional, and courteous. Thank you, sir.

Submitted on 2022-06-10T15:49:00

Anthony was a kind and personable shuttle driver. He got us quickly and safely to Disneyland!! Thank you!!

Submitted on 2022-06-10T15:48:00

Always happy with Karmel's service for getting to and from Disneyland!! Thank you.

Submitted on 2022-06-10T15:09:00

Dale did a great job!

Submitted on 2022-06-10T13:25:00

We're with Rudy right now. He is outstanding. You obviously have a great company! Thanks so much for your help today.

Submitted on 2022-06-10T11:35:00

Kareem was an awesome driver!

Submitted on 2022-06-10T10:52:00

Rawan was amazing. A perfect representation of your company. Will ask for her again!

Submitted on 2022-06-09T14:44:00

Jon was great thanks again!

Submitted on 2022-06-09T10:44:00

Jon was great!!!

Submitted on 2022-06-08T19:01:00

Our driver Antonio was very good

Submitted on 2022-06-08T17:25:00

Nico was a great driver. Very friendly

Submitted on 2022-06-08T11:45:00

Josh was our driver and he was awesome! Highly recommend him!

Submitted on 2022-06-08T10:14:00

Would like to request this driver for our next trip on 6/10, same route. Don't know his name or vehicle number.

Submitted on 2022-06-07T16:24:00

Great transfer shuttle service. Timely, courteous, easy to contact and great communication.

Submitted on 2022-06-07T16:23:00

Great communication. Text confirmation the day before, text the day of with driver and vehicle # information. They were super easy to contact and great service. Five start for being on-time, helping load and unload and ease of contacting with questions! W

Submitted on 2022-06-07T15:26:00

Richard was great! Kept us informed and got us here quickly. Thanks!!!

Submitted on 2022-06-07T12:09:00

Keith was awesome! He was a great driver and had great manners!

Submitted on 2022-06-07T11:22:00

Richard was great and super helpful. Your reservation system confirmations etc. works great as well.

Submitted on 2022-06-07T07:00:00

Richard was by far the best shuttle driver I have ever used. He was prompt, courteous, friendly, and concerned about the safety of our children at the airport. I would not hesitate to use him again.

Submitted on 2022-06-06T19:48:00

Dominique was friendly and personable. We enjoyed chatting with her on the drive to our hotel.

Submitted on 2022-06-06T16:45:00

Dale was a great driver and had a great welcome for us. I was surprised by an additional charge of $11.10 on my cards which is concerning to me since we prebooked and added tip when we did so in February. We look forward to using the service again on Thur

Submitted on 2022-06-06T09:29:00

Richard was AMAZING!! Thanks for all your help!!

Submitted on 2022-06-06T07:07:00

She drove too fast and at one point we almost hit a car in front of us. If she slowed down it would be a safer ride.

Submitted on 2022-06-06T04:47:00

Mr. Art was great

Submitted on 2022-06-05T14:47:00

I was expecting the driver to be at the airport when I arrived but I had to wait about 20 minutes for him. But Dale was very friendly and a cautious driver.

Submitted on 2022-06-05T14:02:00

We appreciated the texts from Karmel and our driver, it made the process smooth, and a great start to our vacation!

Submitted on 2022-06-05T08:54:00

Thank You ART!!!

Submitted on 2022-06-05T07:27:00

It was a bit pricey (compared to Lyft) but the convenience, promptness, communication, and ability to plan ahead was preferable for me for this trip so it was worth it.

Submitted on 2022-06-04T18:37:00

Ricardo rocked!

Submitted on 2022-06-04T14:50:00

Our driver Soel was excellent

Submitted on 2022-06-04T14:37:00

Art was very fun, friendly and professional. Great job.

Submitted on 2022-06-04T13:11:00

Great driving by Peter, friendly and arrived early

Submitted on 2022-06-04T06:07:00

Driver arrived on time and did a great job communicating.

Submitted on 2022-06-03T17:08:00

Driver was great he got us here in good time it's polite friendly we enjoyed his company and his service would use again.

Submitted on 2022-06-03T14:17:00

We would love to have our same drivers for all of our reservations. She was great. She knew the area and knows the sights we really need to see. We are not allowed to add tips to the card, so we will pay cash.

Submitted on 2022-06-03T14:15:00

We would love to have our same drivers for all of our reservations. Art is amazing. He is very knowledgeable of the area and knows the sights we really need to see. We are not allowed to add tips to the card, so we will pay cash.

Submitted on 2022-06-03T13:35:00

Our driver was great! The vehicle was pretty rundown on the inside though and was creaking.

Submitted on 2022-06-03T09:09:00

Driver was very nice and gave us a brief of buildings and restaurants.

Submitted on 2022-06-03T06:58:00

My husband and I have had the pleasure of being driven by Augie and Rudy to LAX and home...very professional and friendly service! We have been customers of Karmel for several years now and never have been disappointed!

Submitted on 2022-06-02T04:33:00

Angel was a great driver. I have a Saturday reservation. I'd like to request him if possible.

Submitted on 2022-06-01T08:55:00

Vehicle needs cleaning in the inside. Otherwise, service and driver were great!

Submitted on 2022-05-10T10:14:00

Driver was amazing

Submitted on 2022-05-09T22:27:00

Manny, our driver was delightful. My husband a I greatly enjoyed our conversation with him on the way to the Grand Californian. We gave him a tip in cash.

Submitted on 2022-05-09T18:18:00

Great driver. Very helpful.

Submitted on 2022-05-09T16:29:00

I never got a text with instructions today so I could be more prepared for our driver upon arrival.

Submitted on 2022-05-09T07:28:00

Our driver Lisa was awesome! Give her a raise

Submitted on 2022-05-08T22:05:00

The driver waited us with patience. Big thnks!! Did already pay tip.

Submitted on 2022-05-08T19:05:00

Driver drove way to fast

Submitted on 2022-05-08T11:31:00

Will always use and recommend Karmel to others. Thank you for a very smooth and pleasant process!

Submitted on 2022-05-08T09:33:00

Tipped in cash. Vehicle was gross and needs to be updated. It also smelled.

Submitted on 2022-05-07T19:41:00

Wani was excellent!! Enjoyed her company!

Submitted on 2022-05-07T15:53:00

We will use your service again and recommend it to friends and family. Tipped driver already

Submitted on 2022-05-07T09:29:00

Very kind, personable. On time. Good communication.

Submitted on 2022-05-07T07:44:00

Absolutely great service Thank you!!!

Submitted on 2022-05-07T06:45:00

Eddie was the best! He made us feel safe, comfortable and he was patient when we were in the shuttle and when we were trying to find our way of the airport. I would definitely recommend Karmel to anyone I know.

Submitted on 2022-05-06T22:10:00

Wani was an wxcellent driver. Thank you so much Karmel. We will book with you again soon! We left a tip with the driver. ?Š?Š

Submitted on 2022-05-06T18:53:00

Everything went very smoothly

Submitted on 2022-05-06T16:50:00

More than 5 people in shuttle, which was over the promised limit. Took a long time for the shuttle to arrive.

Submitted on 2022-05-06T15:15:00

Yana was a pleasant and safe driver. Always reliable drivers and service with Karmel.

Submitted on 2022-05-06T14:38:00

Great trip and driver!

Submitted on 2022-05-06T11:18:00

Driver was supposed to let us know when she was at the airport and where to meet. Never did it and had another 30 minute delay. Will not use again and would prefer my 13.90 tip be refunded.

Submitted on 2022-05-06T10:44:00

Our driver was great. Our plane was late and she was still super sweet. Highly recommend her!

Submitted on 2022-05-05T17:33:00

Alan was a safe and awesome driver. Requesting his service again next week please.

Submitted on 2022-05-05T14:49:00

Kevin was a great driver and very courteous and kind as he greeted and dropped us off

Submitted on 2022-05-05T13:43:00

Richard was great!!! Go chargers!!!! Thank you it was a great ride to Disney hotel!!

Submitted on 2022-05-05T13:19:00

Everything was great including the driver. Only suggestion is the the tip shows on the receipt.

Submitted on 2022-05-05T11:48:00

John L (Van 437)was awesome! He was early, polite, requested That we put our seatbelts on and made sure we were all buckled in. He openex the door for us and was extremely polite.

Submitted on 2022-05-04T17:00:00

Driver had both front windows down the whole ride back. It was like a riding in a wind tunnel. Gratuity paid in cash

Submitted on 2022-05-04T13:27:00

I was very impressed with your van service. You kept me informed and were on time and the drivers we're personable and friendly.

Submitted on 2022-05-04T11:36:00

Great conversation, kind, and professional. We'll definitely use Karmel again!

Submitted on 2022-05-04T05:05:00

Kevin was on time and very helpful.

Submitted on 2022-05-03T22:32:00

Eddie was amazing, really appreciate him offering to make a stop if needed and helping us keep Disneyland a surprise for our 5 year old!

Submitted on 2022-05-03T14:15:00

Richard was great. Very pleasant, gave a narrated "transfer" to the airport and very professional. Always a great company to use!

Submitted on 2022-05-03T13:04:00

This made our travel experience an amazing one! It was so nice to have someone right there when we got to the airport and when we left our hotel to head back to the airport! It was one less stress! There was a lot of communication! Overall a great experie

Submitted on 2022-05-03T09:49:00

DeReith was extremely courteous, helpful, and patient with our little family. Thanks so much!!

Submitted on 2022-05-03T08:49:00

It was very unnerving that our original driver did not show up. We had to find a phone to contact your company to find out what was going on. A new driver (who was fantastic and extremely kind) was sent out right away. We highly recommend the driver th

Submitted on 2022-05-03T06:22:00

Kevin went out of his way to provide us with Great Service. Super nice guy. We did give him a nice tip. Thanks ?Š

Submitted on 2022-05-02T13:48:00

If anyone asks for transportation to Disney hotels from LAX, I'll recommend your shuttle company.

Submitted on 2022-05-02T12:20:00

Wonderful Service and reasonable price for families! Will definitely be using Karmel Shuttle again next time.

Submitted on 2022-05-02T08:15:00

Thomas was amazing!!!!

Submitted on 2022-05-02T06:49:00

Lisa was very professional, gave excellent instructions as to how to find her outside the airport, and very friendly and helpful.

Submitted on 2022-05-01T20:23:00

Very nice driver. Took my mind off of leaving my mom alone

Submitted on 2022-05-01T19:52:00

Casey was awesome ?Ž Very professional amd personable. Excellent communication!!!

Submitted on 2022-05-01T14:19:00

Our driver was on time and got us to the airport with no issues but didn't say a single word, introduce herself, or say thank you when we tipped her. It was weird as hell.

Submitted on 2022-05-01T13:21:00

Richard was awesome! Thanks!

Submitted on 2022-05-01T11:41:00

Thought I purchased a 3 to 5 person shuttle. I believe there were 9 on our hotel to airport trip.

Submitted on 2022-05-01T10:20:00

Richard was great!—very friendly and personable.

Submitted on 2022-05-01T09:25:00

Richard was awesome and even gave us a tour of LA.

Submitted on 2022-04-30T17:08:00

Great service! He helped unload and load piura luggage very professional and gave up tips for places to see for next time.

Submitted on 2022-04-30T15:53:00

Driver was waiting in the entrance for 10 min before pick up time, and did not text until 5 minutes after our pick up time. Van was roomy, but smelled like a locker room, please put Karmel Plackard on the door, can't see it on the dash when the driver

Submitted on 2022-04-30T13:02:00

Our driver was happy and very personable. We enjoyed our ride.

Submitted on 2022-04-30T12:59:00

Although the van could use a little TLC, the driver was prompt and courteous and got us to our destination in a timely fashion. I call that a success and will use Karmel again.

Submitted on 2022-04-30T12:02:00

We gave our driver the tip. Great service both ways! We will use your service again and recommend it to our friends

Submitted on 2022-04-30T10:06:00

Josh was exceptional, very friendly.

Submitted on 2022-04-30T09:37:00

Tipped in cash to driver! Excellent Driver enjoyed chatting with him!!!

Submitted on 2022-04-30T08:07:00

Thank you. Really appreciated transfer to and from the airport. Your drivers were on time, communicated well, and were very friendly.

Submitted on 2022-04-29T21:09:00

We had great service, 5 star. Super driver. Richard & Sandy Norgrove

Submitted on 2022-04-29T12:24:00

Jose was theeee best! Friendly and very professional:) and most importantly, on time!

Submitted on 2022-04-28T19:46:00

Our driver was incredibly friendly and I thoroughly enjoyed the ride and conversation during the trip. Truly a great experience all around!

Submitted on 2022-04-28T16:17:00

Our driver Josh, was very pleasant to ride. We had received another person, Antonio, identifying as our driver. Not sure what was going on with that. Excellent company.

Submitted on 2022-04-28T12:29:00

Dominique was amazing! This whole process was great and I don't regret it at all.

Submitted on 2022-04-28T11:40:00

Jose was awesome. He was friendly, expedient, communicative, and professional. He's the kind of driver that makes your company look fantastic. Thanks! (Gave cash tip)

Submitted on 2022-04-27T18:12:00

Nice work. Tires on front of van are worn on outside however. Check the alignment. Thx

Submitted on 2022-04-27T13:14:00

John was awesome?Œ?»

Submitted on 2022-04-26T17:29:00

Nico was fantastic in communicating with me as well as helping me find a safe place to get in his van, assisting with my travel companions ECV and safely navigating the roadways from the airport to our final destination. I don't miss the old bus service t

Submitted on 2022-04-26T17:00:00

Your company does a phenomenal job!!!! Thank you!

Submitted on 2022-04-26T14:41:00

Richard was awesom!

Submitted on 2022-04-25T12:18:00

Rene was helpful and friendly! Thank you!

Submitted on 2022-04-25T06:03:00

Rodney was fantastic!! He was quick to pick us up, so polite, pointed out some of the sights on the drive, helped with the bags, and we had a fast, smooth and safe ride! We used Karmel on our trip last year and we will use you again/ recommend!! Thanks!

Submitted on 2022-04-24T13:24:00

Rude driver, had an attitude when she picked us up. Picked up another family after us (we were supposed to be a 5 person private shuttle- our group is 5. We picked up 3 extra people, one of which was an infant who couldn't have been more than a year old

Submitted on 2022-04-24T13:14:00

Rodney was a fantastic driver. Pleasant to talk to! Thank you so much again!

Submitted on 2022-04-24T07:29:00

Elvira was wonderful and most importantly on time.

Submitted on 2022-04-23T21:47:00

Eddie was outstanding! Kind, safe, reliable and an excellent welcome to California

Submitted on 2022-04-23T11:31:00

Elvira was very nice ! Very comfortable ride!

Submitted on 2022-04-23T10:59:00

Our driver was very professional. Communication was excellent regarding how to find each other at the airport.

Submitted on 2022-04-22T17:11:00

Eddie was great!!!

Submitted on 2022-04-22T06:46:00

Richard was an amazing driver. He was on time and helped us into the van after loading all of our luggage. He is a very safe, friendly and professional driver. Thank you Richard. Wel already left a cash tip with Richard ?Š

Submitted on 2022-04-21T16:08:00

Richard was awesome. Hope to see him again.

Submitted on 2022-04-20T22:33:00

Great service! Kelli help us to get to the right pick up space. Will definitely use Karnel again.

Submitted on 2022-04-20T21:41:00

Natalie was great! She was quick to load and unload bags, friendly, personable.

Submitted on 2022-04-20T13:59:00

This is my second time having Richard as my driver and he is awesome! Punctual, helpful, and so friendly. If we can request drivers I would request Ricgardxeverytine and recommend him to all my clients and travel agent friends!

Submitted on 2022-04-20T12:28:00

Tommy was great! Very efficient picking me up at airport, I already tipped him. Excellent driver, I got home much quicker than usual. Best experience I've had with a shuttle in years.

Submitted on 2022-04-19T19:54:00

Nico was the BEST!!!!! The process was soooo easy and there was great communication all the way through. We were a little stressed as we've had some negative experiences with other shuttle companies in the past, but this was totally smooth sailing. Will D

Submitted on 2022-04-19T15:23:00

Our driver was wonderful! Great communication, very helpful, and just a nice guy!

Submitted on 2022-04-19T13:05:00

Dominique was awesome! Great driver and so personable. Really enjoyed the ride.

Submitted on 2022-04-18T15:58:00

Richard is an amazing ambassador for your company. Friendly, courteous and informative. Thank you

Submitted on 2022-04-17T13:21:00

Lisa was amazing!!! She was great at communicating pick up and she was so friendly. We really enjoyed our ride!!!!

Submitted on 2022-04-17T09:41:00

Lisa was great! On time, friendly and made going home even more enjoyable.

Submitted on 2022-04-17T00:09:00

Easy to book and use! Will definitely use them again in the future.

Submitted on 2022-04-16T19:22:00

Thank you so much for making this easy!

Submitted on 2022-04-16T19:15:00

Painless experience, very friendly service.

Submitted on 2022-04-16T09:20:00

Art was a great guy. Safe driver.

Submitted on 2022-04-16T05:38:00

Jacare was awesome. Had her both to and from the airport. The van needs some serious love. Had to change my reservation mid-trip and that was pretty seamless, but the two reservation numbers were confusing!

Submitted on 2022-04-15T17:04:00

Our drivers on March 31 and April 14 to and from LAX were warm , friendly, and very professional. Both were excellent drivers. What a positive experience! Cash tip given at conclusion of each ride.

Submitted on 2022-04-15T13:22:00

Nathaly was super friendly and very pleased to be with on the drive

Submitted on 2022-04-15T10:34:00

Kevin was excellent, professional and arrived early. He made our connection from the ferry terminal to LAX as smooth as possible. I tipped him 15% in cash, but I'd like to add more for Kevin here to bring his gratuity to a 20% tip in total.

Submitted on 2022-04-15T09:00:00

Came 30 minutes late but the rest of our experience is good.

Submitted on 2022-04-13T09:52:00

My flight was late and when I arrived I gathered my luggage and called the reservation numer. The representative was rude on the phone saying do you know your driver has been calling you etc. When I tried to explain the late flight he up on me before I fi

Submitted on 2022-04-13T01:16:00

Driver was great even during a stressful mistake he was very level headed and got us to the airport on time for our flight

Submitted on 2022-04-12T21:16:00

Thank you SO much for your patience and your help getting us settled in the vehicle. We really appreciate it!

Submitted on 2022-04-12T17:42:00

This is the best service I have ever had with Karmel. I appreciate that very much.

Submitted on 2022-04-12T17:09:00

I really appreciate how clean the van was, how friendly the driver was, and how safe the journey was in traffic both ways. Thanks!

Submitted on 2022-04-12T14:43:00

A senior citizen or AAA rate would be very helpful to me. Noticed your rates have gone up. Excellent service--lovely and charming drivers.

Submitted on 2022-04-12T09:06:00

Elvira drove safely and got us to the airport early.

Submitted on 2022-04-12T07:31:00

Driver was very nice and loved the car

Submitted on 2022-04-11T20:49:00

Eddie has been a fantastic driver! So grateful to have him with us through the first two days of our trip!

Submitted on 2022-04-11T18:13:00

We were very pleased with this service. They were timely in getting us from Orange COUNTY to San Pedro cruise port and back. The vehicles were clean and drivers knew how to get us there and back quickly. I do recommend this shuttle service

Submitted on 2022-04-11T13:37:00

Driver was great! Pick up was 30 minutes past scheduled time. Thank you!

Submitted on 2022-04-11T12:30:00

Richard was so nice and friendly I will definitely recommend karmel service over and over and will use this service again

Submitted on 2022-04-10T19:58:00

Kenneth was an excellent driver.

Submitted on 2022-04-10T17:16:00

Soel was a friendly and informative driver. He was a great driver.

Submitted on 2022-04-10T14:45:00

Ariane, our driver was exceptionally good and very friendly.

Submitted on 2022-04-10T11:38:00

The last thing you need on a trip with lots of family, kids, strollers, or hassle is a problem with your transportation. Karmel was awesome! Easy to work with, convenient text messages, on time, not a single complication.

Submitted on 2022-04-09T16:44:00

I have used Karmel travel a few times now and never had a bad experience. Drivers are always over the top friendly. Never been late and always stay in contact with you pryer to your pickup time. My driver today checked my flight seen we landed 20 min ear

Submitted on 2022-04-09T16:02:00

Rodney was great!!

Submitted on 2022-04-08T19:02:00

Richard was great. He was a little early, which was to our advantage, and got us to our destination right on time.

Submitted on 2022-04-08T10:48:00

Rodney was great. Friendly and sa safe driver.

Submitted on 2022-04-07T19:00:00

John Was on time very polite highly recommend him as a driver

Submitted on 2022-04-07T18:09:00

They did an amazing job and both of my drivers were very friendly! Made me traveling to California feel better!

Submitted on 2022-04-07T14:25:00

Rodney did a great job maneuvering through LA traffic! Nice young man!

Submitted on 2022-04-07T10:32:00

Ray was fantastic!! Super safe driver and a really nice person.

Submitted on 2022-04-07T05:22:00

Driver was 5 min late after I received a text from Karmel to be down waiting 10 min early. His excuse was that there was construction in the freeway, we saw zero roadwork on the way to the airport. He also was driving way too fast and braking aggressivel

Submitted on 2022-04-06T18:31:00

Our driver Rodney was amazing. He made it an experience.

Submitted on 2022-04-06T15:08:00

A little more expensive than other courier services, but the experience was fantastic!

Submitted on 2022-04-06T07:19:00

Erin was very nice.

Submitted on 2022-04-06T05:40:00

Amazing service. Our driver, Art, was great!

Submitted on 2022-04-05T08:55:00

Our driver angel was very patient and nice. We had to wait a while and he didn't seem to rush us out. He informed us of the policy of time but was very professional about it. Thank you angel

Submitted on 2022-04-04T15:09:00

Richard was awesome. He was on time super friendly and super safe.

Submitted on 2022-04-03T17:50:00

Leon did a great job!

Submitted on 2022-04-03T16:15:00

Orlando was friendly, personable & assistive. He made this first time process easier for me. Many thanks. Tip was given to the driver in cash.

Submitted on 2022-04-03T13:56:00

Upon notification of our arrival, waited approximately 30 for the pickup. Driver was pleasant, but the wait was too long.

Submitted on 2022-04-01T19:58:00

My driver Dale was great! He was courteous, prompt & directly in touch with me well before my pick up time, which was much appreciated! Thank you!

Submitted on 2022-02-28T19:55:00

Very nice service. Quick and friendly at the airport. We were a little surprised to see another party in the van when we arrived. Reservation said it was like only be our family.

Submitted on 2022-02-28T17:32:00

Loved the quick pick up and trip.

Submitted on 2022-02-28T14:58:00

Richard was amazing.

Submitted on 2022-02-28T12:22:00

Driver was great, but a few too many air fresheners.

Submitted on 2022-02-28T12:10:00

Our driver was outstanding! Amazing service!

Submitted on 2022-02-28T10:21:00

Wonderful service! Our driver was exceptional and very pleasant! We are so happy we found this company to use for our family transportation to and from the airport! We will definitely use your services again and recommend you to others!

Submitted on 2022-02-28T07:20:00

Awesome service! On time and very friendly.

Submitted on 2022-02-27T19:57:00

Very pleased with the service. Thank you. Tip given to driver.

Submitted on 2022-02-27T17:54:00

Timing needs to be better coordinated

Submitted on 2022-02-27T17:38:00

She was the best driver we have had with any service ever. We have chartered a lot of transportation over the years so that is a very high compliment. Give her a raise!!

Submitted on 2022-02-27T15:51:00

Driver was very kind and patient!

Submitted on 2022-02-27T11:59:00

On time pickup smooth ride easy reservation process. Great job

Submitted on 2022-02-27T06:47:00

Driver was awesome! Delay from the company, but our driver was great and our savior!

Submitted on 2022-02-27T06:21:00

Richard was a fantastic driver - very helpful. The trip was very smooth.

Submitted on 2022-02-27T03:54:00

Richard was great. He arrived early and was curtious.

Submitted on 2022-02-26T23:05:00

Thanks for the great service. I gave a cash tip.

Submitted on 2022-02-26T15:48:00

Nancy was AWESOME! So friendly, very knowledgeable and a fantastic driver!

Submitted on 2022-02-26T13:46:00

Carlos was awesome!!

Submitted on 2022-02-26T11:19:00

Our driver has been super nice & informative!

Submitted on 2022-02-26T09:35:00

Outstanding service! Thank y'all!!!

Submitted on 2022-02-26T08:48:00

How was friendly and my ride was perfect!

Submitted on 2022-02-26T08:31:00

Great, fast service. Super nice driver. Would definitely use again!

Submitted on 2022-02-26T05:13:00

Richard was very entertaining and knowledgeable about LA. If he did tures would definitely book with him. He was pleasant and arrived ahead of time. Next time we travel to LA we will use this service. Thanks for getting our group of 9 from and to airport

Submitted on 2022-02-26T04:15:00

Amazing driver! Appreciated the professionalism and friendliness. Honestly felt like we were friends by the time we made it to the hotel! Thank you!

Submitted on 2022-02-25T17:44:00

Eddie was a great driver and conversationalist. Made a traffic filled drive to LAX go by quickly.

Submitted on 2022-02-25T17:19:00

Great experience!

Submitted on 2022-02-25T16:53:00

Very professional driver, great service.

Submitted on 2022-02-25T14:54:00

Our drives was amazing! She even had to wait due to our plane being delayed. She was very friendly and was happy to visit with us during our drive.

Submitted on 2022-02-25T10:22:00

Driver was late and didn't say one word to us the entire ride. A little friendliness could go along way to a better rating

Submitted on 2022-02-25T10:00:00

Very good ride, friendly and prompt driver very efficient service, thank you again Loved the shuttle he drove Outstanding

Submitted on 2022-02-25T09:21:00

What a phenomenal experience we had both ways! Thank you for the wonderful service!

Submitted on 2022-02-25T07:05:00

Yani got us where we needed to be in a timely manner.

Submitted on 2022-02-24T13:23:00

Orlando was very patient and professional, even though our arriving flight was almost an hour later than scheduled

Submitted on 2022-02-24T12:57:00

On time, will use again

Submitted on 2022-02-24T12:17:00

Great service. Will see you again on our next trip.

Submitted on 2022-02-24T10:05:00

Ray is an awesome driver. Thanks so much. Will definitely use the service again

Submitted on 2022-02-23T22:17:00

Our driver was awesome! He was very pleasant and patient with our large family and numerous pieces of luggage! It took us a while to install our two car seats. He was an excellent driver.... very courteous and careful. We will definitely use your serv

Submitted on 2022-02-23T19:00:00

So nice to have someone else navigate the traffic. And he gave excellent instructions to find him.

Submitted on 2022-02-23T15:56:00

Richard was outstanding.

Submitted on 2022-02-22T23:46:00

Josh was great. I was worried how it would work with 9 of us and properly about 14 suite cases. Josh was able to get all of us and our luggage, conversation was great which made the long ride not feel so long. Thanks Josh for your great service!!!!

Submitted on 2022-02-22T16:00:00

Driver was fantastic - really excellent!

Submitted on 2022-02-22T13:19:00

Richard is super-cool. He got us to our destination quickly and provided some entertainment along the way. Thank you!

Submitted on 2022-02-22T10:21:00

Very wonderful driver!

Submitted on 2022-02-22T05:28:00

Safe,reliable and convenient!

Submitted on 2022-02-22T05:02:00

I will absolutely use Karmel again - perfect ride - appreciate the introduction text from the driver - impeccable service - well done - we tipped in person- thank you!

Submitted on 2022-02-21T19:48:00

It was our first time traveling to LAX and as overwhelming as it was, the shuttle service was great! Super polite and considerate driver. The dispatch responded quickly and the wait was short.

Submitted on 2022-02-21T10:09:00

Ray did a great job. He communicated with us and navigated through traffic with ease.

Submitted on 2022-02-21T07:55:00

Our driver was incredible and so helpful! Tip was given directly to her

Submitted on 2022-02-20T20:21:00

Eddie is awesome. Thanks.

Submitted on 2022-02-20T17:38:00

Fabulous! It was so easy and quick to get to. Loved the text information. Would recommend to anyone!

Submitted on 2022-02-20T12:06:00

My driver John did an excellent job. Van was clean and prompt.

Submitted on 2022-02-20T06:43:00

Mike at Karmel was very easy to work with and van service for my group went off without a hitch. I would definitely use their services again.

Submitted on 2022-02-19T13:44:00

Richard was an awesome driver. Very friendly with good tips on local dining.

Submitted on 2022-02-19T10:44:00

Great service. Easy to schedule and drivers were early each time and we're friendly and professional. Will definitely use again.

Submitted on 2022-02-18T19:51:00

Best driver EVER!!!! He was great and we will definitely use this service again because of him!

Submitted on 2022-02-18T19:27:00

We really liked Rudy, very pleasant and informative about the area ?

Submitted on 2022-02-18T19:04:00

Arilee was very friendly and a super safe driver. She was very punctual and kind.

Submitted on 2022-02-18T18:30:00

Driver wax 20 minutes late after I texted and said I was early 25 minutes so we where freezing for 45 minutes since we where early and driver was 20 minutes late

Submitted on 2022-02-18T08:30:00

Both our drivers were friendly and helpful. And right on time with good communication. So nice to have transportation ready and waiying upon arrival.

Submitted on 2022-02-17T19:54:00

Julie was so sweet and very timely. A true delight! (Tip paid in cash to driver)

Submitted on 2022-02-17T15:16:00

Excellent door to door service. Driver was very friendly and helpful.

Submitted on 2022-02-17T15:04:00

Omar was amazing! He was willing to stay because our plane was delayed! Super nice guy!

Submitted on 2022-02-16T18:17:00

Although our driver was late because of traffic he was in full contact giving updates for the 35 min late we really appreciated that and his sincere apology and updates Thanks and we hope we get him again he was one of the safest karmel shuttle drivers w

Submitted on 2022-02-16T17:27:00

Orlando was our driver and he was amazing! He was on time, kept a clean vehicle, opened doors, loaded luggage and brought my family safely to the airport. If you could clone him then you would have the best shuttle service on the planet, in my opinion you

Submitted on 2022-02-16T16:05:00

Angel was great and very courteous!

Submitted on 2022-02-15T21:29:00

Eddie our driver was very personable and professional thank you!

Submitted on 2022-02-15T18:53:00

Kyle was a fantastic driver and it was great that he was already ready to go when our flight was 30+ minutes early!

Submitted on 2022-02-15T12:53:00

Richard was awesome! Super helpful and gave us great transportation!! Thank you!!

Submitted on 2022-02-14T18:46:00

Andrew was on time (a little early even) and very pleasant. Great drive.

Submitted on 2022-02-14T14:02:00

Richard was fantastic!!

Submitted on 2022-02-14T10:25:00

He was quick and kind. Please make sure he gets this, as he didn't know we received a link to tip him after.

Submitted on 2022-02-13T09:43:00

Excellent job! Can you give us the name of our driver so we can request him next time? He was a marine from Colorado.

Submitted on 2022-02-11T14:44:00

Our driver was exceedingly nice, and very knowledgeable about our route, she really made the ride a breeze!

Submitted on 2022-02-11T11:17:00

Great experience with Karmel Shuttle service. The vehicle was well kept as well as Nicely climatized. The driver is friendly, drove very well in the beautiful California traffic, and we arrived ahead of schedule at our destination. Great service

Submitted on 2022-02-11T10:44:00

Very convenient curb to door service!

Submitted on 2022-02-11T10:11:00

What an easy and smooth transaction all around!!!! Thank you for getting our family to and fro safely!

Submitted on 2022-02-10T13:08:00

Very excellent person. He desires all 5 stares.

Submitted on 2022-02-10T11:20:00

Great service. On time. Clean vehicle

Submitted on 2022-02-10T08:11:00

Really good, loved our driver, she had a great sense of humour too!

Submitted on 2022-02-09T21:54:00

Was very happy with the whole experience.

Submitted on 2022-02-09T19:49:00

The shuttle pick up and drop off times were spot on! Drivers each way we're very helpful, professional and cordial! Highly recommend this service ;)

Submitted on 2022-02-09T19:20:00

Omar was a great driver and very pleasant, I would recommend your service to others

Submitted on 2022-02-09T17:54:00

Oh my word. We had the best ride today. We had Keith and.... not sure who the other guy was... but they were so friendly and fun to ride with. Thank you!!

Submitted on 2022-02-09T13:53:00

Driver drove my family to the airport. She was nice but seemed very annoyed with my kids and I having a different flight then my parents. Before I booked, I called Karmel to make sure this was ok. They had advised me to give the flight information for the

Submitted on 2022-02-09T07:17:00

Dominic was awesome

Submitted on 2022-02-08T11:48:00

Richard was great. We shared our passion for the RAIDERS. Hope we get him on our way back to airport.

Submitted on 2022-02-08T10:34:00

Dave did a great job. The whole process was easy and everything went as expected. One seat belt buckle was missing on one seat, and the ride could have been smoother if the vehicle's shocks were new.

Submitted on 2022-02-07T18:20:00

Kevin was an EXCELLENT driver. Safe, friendly, reliable.

Submitted on 2022-02-07T17:12:00

Orlando was a great driver! Enjoyed his happy attitude.

Submitted on 2022-02-06T21:54:00

Awesome. Thank you, for updating my pick up time when my flight was canceled and rebooked on the same day. My driver rocked and I did provide an additional tip in person. Thank you, again.

Submitted on 2022-02-06T15:01:00

Great service! Driver was punctual and very polite, only con was the music was loud in vehicle.

Submitted on 2022-02-06T13:52:00

I'm handicapped that was a HUGE step up and down into the van most companies provide a step to help with that issue - none was offered. He played rap music which was a huge distraction after a long flight to make phone calls and confirm reservations. I

Submitted on 2022-02-05T13:10:00

On time every time and the drivers are kind and courteous! Will definitely use again!

Submitted on 2022-02-05T06:31:00

Our driver was incredibly friendly and had the most amazing smile as soon as she pulled up. And she was very safe, which is important when transporting kids.

Submitted on 2022-02-03T15:58:00

My driver was awesome. Very professional. I was impressed. Never once did I have a concern for my safety.

Submitted on 2022-02-03T15:27:00

Not a smooth driver. speed up very fast then slow down very fast. very jerky. made me car sick. He was very nice and helpful. just needs to work on a smoother ride.

Submitted on 2022-02-02T22:42:00

Fabulous service and so easy to use. Thank you!

Submitted on 2022-02-01T11:07:00

20 minutes late for pickup, I called when 5 minutes late dispatch stated "3 minutes away" Still didn't show up for 15 more minutes.

Submitted on 2022-02-01T10:59:00

Great communications and services to our family. Cash tips to John the driver.

Submitted on 2022-01-31T21:18:00

Excellent driver and so easy to reserve! Love the texts, the communication was outstanding compared to other companies we've used on other trips! Thank you!

Submitted on 2022-01-31T16:53:00

First driver was great but this driver was erratic and he looked at is phone a great deal while driving. I did give him a 40 tip didn't realize one was included

Submitted on 2022-01-31T16:28:00

Our driver Lisa was pleasant, prompt, and friendly for our 4:10am pick up. I would be grateful to have an employee who gives great service as she.

Submitted on 2022-01-31T16:26:00

Aloha! We wanted to wait to give feedback in case we got the same driver. Every representative I spoke to on telephone and text prior to arrival was excellent. Unfortunately, we cannot say the same foe our first driver Joe. Quite the opposite. The most un

Submitted on 2022-01-30T12:31:00

Lisa was great. She arrived early and got us to the airport quickly.

Submitted on 2022-01-30T09:38:00

Vehicle smelled like smoke. Driver was nice and wore a mask. We appreciated that.

Submitted on 2022-01-29T21:11:00

Orlando was awesome.

Submitted on 2022-01-29T20:41:00

Wani, our driver, was amazing. Thank you!

Submitted on 2022-01-29T19:37:00

He was very professional, efficient and everything I would hope to expect from a driver of the service we paid for. Thank you.

Submitted on 2022-01-29T12:19:00

Josh was great!!

Submitted on 2022-01-28T19:57:00

Even though the vehicle broke down our driver remained professional and immediately worked on a solution. I was very impressed with his commitment to providing excellent service

Submitted on 2022-01-28T17:42:00

Easy pick up at LAX. Pleasent conversation during the drive and got us to our destination early.

Submitted on 2022-01-28T17:40:00

Driver very pleasant, suggest other places of interest. Drive was smooth and got us to airport in plenty of time

Submitted on 2022-01-28T01:17:00

I appreciate that Dominic was waiting for us to come in. But that walk from plane to baggage claim was so long! Thank you!

Submitted on 2022-01-27T21:26:00

Larry was awesome!

Submitted on 2022-01-27T09:21:00

Excellent, friendly, professional service! She was great !!!

Submitted on 2022-01-26T23:05:00

Absolutely wonderful!! Best transportation service we have used ever!! We come to Disneyland a lot and have not been able to find a nice transportation service and this one is great!!

Submitted on 2022-01-26T20:09:00

Dominic was amazing. So polite and friendly. We had a wonderful conversation, and we are so grateful to have met him. Thank you Dominic.

Submitted on 2022-01-26T12:12:00

Orlando was super helpful, so friendly and an awesome driver !!! Tip was given cash fyi

Submitted on 2022-01-26T11:22:00

Great, fast ,communicative and friendly service !

Submitted on 2022-01-25T00:20:00

Ronald was an excellent driver. He wss prompt and friendly. And he wss a safe driver. He did a great job!!

Submitted on 2022-01-24T20:27:00

Shawn was a wonderful driver!!very friendly and went above and beyond.

Submitted on 2022-01-24T18:55:00

Ron was absolutely amazing!!! Couldn't ask for a better experience!

Submitted on 2022-01-24T13:48:00

Ronald is the BEST!

Submitted on 2022-01-24T13:20:00

Driver was punctual and very nice

Submitted on 2022-01-23T17:14:00

The only feedback I have is that I booked directly through your website and indicated how many bags we would have to ensure they would all fit but when I called to confirm things the day before the employee had no idea what I was talking about. That made

Submitted on 2022-01-23T11:03:00

Geoff was was pleasant, friendly and helpful

Submitted on 2022-01-22T15:15:00

Our driver was very friendly and knew the area well. Great experience!

Submitted on 2022-01-22T12:04:00

Art did a great job letting us know where to meet him. And was right there to meet us. Great attitude. Safe driver. Thank you!!

Submitted on 2022-01-20T17:16:00

Please note that they're two Best Western hotels on West Katella. Our driver dropped us off at the wrong location. Then, when concluding our trip our driver was at the wrong location waiting for us. Thank goodness you have a good textng and communication

Submitted on 2022-01-20T08:45:00

Great on-time service. Driver texted us and kept us up-to-date on his arrival. Very friendly and helpful too. Good price for the service.

Submitted on 2022-01-20T07:39:00

Jeff did a great job already recommended your company Already tipped

Submitted on 2022-01-19T13:08:00

Brian was great! On time and very professional. This was our second ride with Karmel and will definitely continue to use for future trips.

Submitted on 2022-01-18T18:31:00

Kyle was exceptionally outstanding. We had a great ride with him and had great conversations with him. He was the best and I hope we get him again in the future.

Submitted on 2022-01-18T12:45:00

We enjoyed both of our drivers.. We all appreciated our 1st driver the best, he was personable, gave us all sorts of pointers about our favorite place Disneyland! We asked his name and he said it was Kyle, short for his name that I can't remember! He was

Submitted on 2022-01-18T10:00:00

Our driver was wonderful! She was on time, polite, helpful, drove safely, and wore a mask. Her vehicle was clean with plenty of room for 6 passengers and luggage, and the "cockpit" was separated from the "cabin" by plastic sheeting. We would highly reco

Submitted on 2022-01-18T09:53:00

Driver talked almost constantly about himself, religion, politics, and Disneyland greed. Played opera music (which he said he wrote) REALLY LOUD. He didn't wear a mask. Car was messy. Requested a different driver for the return trip to the airport, and

Submitted on 2022-01-17T21:23:00

Wasn't horrible, wasn't great. Vans are uncomfortable and a bit run down. Driver was nice, no mask which wasn't a big deal to me but maybe the older couple that joined the shared ride. Driver was early which was great.

Submitted on 2022-01-17T14:15:00

Not having car seat options is a little difficult when you are transpoing families to and from Disney

Submitted on 2022-01-17T11:53:00

Our driver was so nice! I don't know his name but he's from Jamaica. Very kind person. A+++++! Will use you guys again for our next trip!

Submitted on 2022-01-17T10:28:00

This was by far the best experience with a transportation company our group has ever had. Highly recommend

Submitted on 2022-01-17T10:01:00

My only complaint this trip is that the shuttle that picked us up Friday at LAX was more than 30 minutes late. For the price charged, the shuttle should have been on time. This morning's shuttle service was fantastic. The driver was on time, and we got to

Submitted on 2022-01-16T15:12:00

Art was amazing, professional and on time!

Submitted on 2022-01-16T07:05:00

Jefferey was awesome. Arrived early and very friendly.

Submitted on 2022-01-15T22:50:00

Our driver went above and beyond--we forgot our car seat, and he dropped it off back at our hotel later in the evening. THANK YOU!!

Submitted on 2022-01-15T20:24:00

Easy reservation with clear instructions on the process. And quick pickup. Our driver Jamal was great! Very courteous and friendly. Thank you!

Submitted on 2022-01-15T11:41:00

Communication wasn't as good our ride from the airport, which was a bit frustrating but overall it was fine.

Submitted on 2022-01-15T11:40:00

Charles was absolutely fantastic. He got in contact with me as soon as he was nearby and did his best to make us feel comfortable.

Submitted on 2022-01-14T22:58:00

Super easy. Driver was kind and made sure we knew where to find him when we got out of the airport. It's very appreciated when you are in a place you don't know.

Submitted on 2022-01-14T21:42:00

The driver was helpful and friendly. However, the shuttle was more than 30 minutes late.

Submitted on 2022-01-14T14:50:00

Matthew was awesome! This was our first time using this service and were so impressed! Definitely will use again!

Submitted on 2022-01-13T10:47:00

Art did a great job! We'd love to have him pick us up

Submitted on 2022-01-13T07:34:00

Our driver was so great and hilarious! He made the process so simple and also made it fun. We would definitely use this service next time. Wonderful experience. Thank you!!

Submitted on 2022-01-12T18:37:00

Dominic was a great driver, pleasure to talk with, courteous, over all GREAT Hope we get him on our trip to LAX.

Submitted on 2022-01-12T14:28:00

Tewalda (sp?), our driver, is wonderful. He arrived a couple minutes early to ensure we had ample time to reach our destination, and he knew exactly which gates we need to be at for our LAX flights. I will absolutely use Karmel again!

Submitted on 2022-01-11T19:22:00

Other clients were received by a nice black suv with a well dressed driver and we had an uncomfortable noisy van both trips.. not sure why we were treated as a lower priority than others...?

Submitted on 2022-01-11T19:13:00

Airlee was great and a safe driver.

Submitted on 2022-01-11T17:23:00

Driver was prompt, kind, very helpful. We appreciate you! Such great communication from moment we landed. We will definitely ride again, such a simple process. Thanks so much!!!

Submitted on 2022-01-11T14:12:00

Our drives both to and from LAX were amazing!!!!

Submitted on 2022-01-11T14:10:00

thank you! Will be using karmel again for disney trip!

Submitted on 2022-01-11T09:02:00

Kyle was wonderful, kept in touch with me while I was waiting for his arrival and very funny during drive to Long Beach, thank you, we need more people like Kyle

Submitted on 2022-01-10T22:39:00

Kevin was very kind and seemed excited to be with us. His communication was 10/10!!

Submitted on 2022-01-10T13:07:00

Very friendly person, expertly loaded luggage (we had a LOT!),

Submitted on 2022-01-10T09:28:00

Brian arrived in plenty of time, was very professional and friendly. He drove safely too! We tipped in cash.

Submitted on 2022-01-10T04:38:00

Lisa was Great!! Thanks for the laughter and a safe arrival.

Submitted on 2022-01-09T17:49:00

Driver seemed downright angry. He was passing people at excessive speeds. The other driver was great

Submitted on 2022-01-08T14:30:00

Finally a fantastic shuttle service. Keep up what you're doing on time/early good communication via text

Submitted on 2022-01-08T13:27:00

I dislike how much the cost of the shuttle has gone up. It's tripled in the last couple years.

Submitted on 2022-01-08T13:17:00

Our driver was very nice and efficient. On time....would recommend this service.

Submitted on 2022-01-08T08:49:00

Joe was nice and professional. Our time was for 6:20 AM and he arrived at 6:35 AM, however we were made aware and we arrived in time for our flight.

Submitted on 2022-01-08T08:20:00

Driver arrived 20 minutes late.

Submitted on 2022-01-07T17:10:00

Our driver, Wani was excellent. She was friendly, efficient and got us to our hotel safely while we relaxed in the van.

Submitted on 2022-01-07T11:05:00

Polite, good trainer to person she was training, kind and patient with her teaching

Submitted on 2022-01-07T09:54:00

Thank you for the flexibility as we worked through cancelled flights. Left driver cash tip.

Submitted on 2022-01-07T09:37:00

Eddie was awesome!

Submitted on 2022-01-06T17:20:00

Don't know when or how I would have the opportunity to recommend, or would be higher. Very happy with service, looking forward to our ride back to LAX on the 10th. Mahalo

Submitted on 2022-01-06T13:36:00

Josh was prompt and progrssional. We would use this service again.

Submitted on 2022-01-05T21:23:00

Leon is outstanding! I did give Leon a tip personally.

Submitted on 2022-01-05T18:03:00

Our driver was awesome, very personable and got us to LAX during rush hour in record time. He knew all of the shortcuts, and we appreciated not having to sit in traffic. Great experience! (We tipped in cash.)

Submitted on 2022-01-05T08:33:00

Our driver, Josh, was awesome. Helpful, friendly, careful driver. Great experience

Submitted on 2022-01-04T15:32:00

Orlando was awesome!!

Submitted on 2022-01-04T13:27:00

Hamid was great!

Submitted on 2022-01-04T12:53:00

Driver was prompt and courteous. Everything went off without a hassle. Definitely recommend you guys again!

Submitted on 2022-01-04T06:59:00

Kyle was two thumbs up! Just would have liked a bit better vehicle. Over a five and thank you for the pickup. See you again soon!

Submitted on 2022-01-03T17:59:00

There was a lot of traffic but Kyle knew his way around the traffic and got me to the airport in a timely and safe manner. I tipped him with cash.

Submitted on 2022-01-03T17:42:00

Eddie is a Rockstar! Give that man a raise!

Submitted on 2022-01-03T17:17:00

Larnell was an excellent driver and we arrived safely and on time. Thanks!

Submitted on 2022-01-03T14:47:00

Driver was great and the car smelled nice. The overall condition of the vehicle was fine but not great.. I gave the driver an additional tip at the hotel drop off because he did great, he was quiet but very nice and professional.

Submitted on 2022-01-02T21:45:00

Wani was the nicest kindest driver! Very patient with my dad who uses a wheelchair. We gave her a cash tip. ?Š

Submitted on 2022-01-02T20:36:00

Fast easy and most of all convenient. Will use in future. No need to worry about being on time they are. Thank you

Submitted on 2022-01-02T19:20:00

The driver would not stop using their multiple cell phones while driving. Instead of choosing neutral music or no radio they turned it to a religious channel which was uncomfortable. Got mad that I did not answer after they only made one phone call to let

Submitted on 2022-01-02T09:56:00

I would definitely book with Karmel again! Both drivers to and from the resort were outstanding and perfectly ontime!

Submitted on 2022-01-02T06:48:00

Kyle was great! Very friendly and a fantastic driver!

Submitted on 2022-01-01T21:24:00

Driver was fantastic, was adtuallly early to pick up (and called before to see if it was ok), and was extremely personable and funny all the way to the airport. Every trip we've had with Karnak has been top notche and this one set the bar even higher.

Submitted on 2022-01-01T13:36:00

Our driver, Dave, was personable, helpful, ensured our comfort, great driver, and was very professional. He was wonderful and a true asset to Karmel.

Submitted on 2022-01-01T12:34:00

Driver was on time and safe. She was a little abrupt and harsh.

Submitted on 2022-01-01T11:34:00

When I called customer service when we first landed for our trip in Los Angeles, I requested a plate number and was told "we don't do that." The driver himself was very kind and did send me a screenshot of his plate number. As we know, in this day and age

Submitted on 2022-01-01T11:16:00

This was an amazing service... so glad I decided to add it to my Disneyland package rather than relying on Uber or Lyft once we arrived! Stress free, great communication and service. Will definitely recommend!

Submitted on 2022-01-01T08:55:00

Orlando & Jay were our drivers. Very professional and friendly! Our first time using Karmel Shuttle and we'll be recommending your company to family & friends. Thank you again & Happy New Year ! Landy Abel & family

Submitted on 2021-09-13T13:43:00

Notied me when they arrived. Were on time and very courtious. Would most definitely use them again.

Submitted on 2021-09-13T11:34:00

Our driver was very friendly on time and did a great job getting us to the airport and correct drop off point...

Submitted on 2021-09-13T10:02:00

We had a great trip with Clifford!

Submitted on 2021-09-12T20:31:00

Victory was our driver and he was so amazing! Thank you so much for great service! We felt right at home.

Submitted on 2021-09-12T15:07:00

Lisa was great!

Submitted on 2021-09-12T14:14:00

The driver texted the wrong number to notify us he was at our location. I gave the right number to the operator when I confirmed the pickup the day before.

Submitted on 2021-09-12T14:12:00

The driver circled back to the airport because he might have more passengers to pick up. Despite the fact that I was told that we would be the only riders due to Covid restrictions. It added an extra 15 min to our drive. The driver did not even tell us wh

Submitted on 2021-09-12T14:09:00

Had some issues with the confirmation text coming through correctly once we said we had arrived and picked up bags. Otherwise, very smooth process!

Submitted on 2021-09-12T10:36:00

Warm and friendly driver. Knowledgeable about traffic and road conditions. Beautiful, quiet, clean vehicle.

Submitted on 2021-09-12T09:41:00

Driver right on time, everything went well. I would use Karmel again & recommend them to anyone traveling.

Submitted on 2021-09-12T09:31:00

Driver was excellent! My ride was short but we had great conversation.

Submitted on 2021-09-11T20:42:00

There was a mix up about where to meet at but no ones fault really, just communication.

Submitted on 2021-09-11T19:03:00

Dan was terrific, he let me know he was at the airport and told me where to find him.

Submitted on 2021-09-11T07:55:00

Seamless, accommodating, and amazing start to finish! Family of 4 with 2 small children, and it couldn't have been any easier! Will definitely use again!

Submitted on 2021-09-11T07:23:00

Shuttle not clearly marked. Poor communication on the part of the company. Thankfully the driver was very early and reached out to us. Flught information was given as departing at 9:15. Shuttle schedule for 6:50 instead of 6:15.

Submitted on 2021-09-11T07:21:00

Shuttle was not clearly marked.

Submitted on 2021-09-11T04:52:00

Was supposed to be a 1-5 passenger "private vehicle". What we got was a nasty 9 passenger van. For the price paid and the vehicle condition we are extremely disappointed. Driver was courteous and professional. Driver tip provided via cash at drop off.

Submitted on 2021-09-10T19:58:00

Jeff was lovely!!!

Submitted on 2021-09-10T17:02:00

This ride was much better than our trip in from the airport! Thanks for taking care of us.

Submitted on 2021-09-10T15:48:00

He's a great driver. Thanks

Submitted on 2021-09-10T14:48:00

Victor was very good.

Submitted on 2021-09-10T07:47:00

Great driver. Our driver was wonderful. It made a longer drive in traffic much shorter, great personality. She was terrific!!

Submitted on 2021-09-09T11:04:00

Unclear directions. Never asked to proceed to transportation area. Waited 30 mins I. Wrong area. Called told where to go. Showed up and still no car. When car showed up he had a different reservation. Was nice enough to call again and get us in. Very unor

Submitted on 2021-09-08T21:00:00

Wani was great! Very kind and professional. Thank you so much!

Submitted on 2021-09-08T07:33:00

Great ride!

Submitted on 2021-09-07T15:11:00

We had a wonderful driver thank you. Very satisfied.

Submitted on 2021-09-07T13:34:00

Great, great, great- driver texted me just as I picking up my luggage, & within 3 minutes we were on our way to our hotel

Submitted on 2021-09-07T12:08:00

Driver was great very nice

Submitted on 2021-09-06T18:46:00

Everything was smooth!

Submitted on 2021-09-06T15:23:00

Cliff was great. He arrived before our scheduled time. Drove safely and was nothing but lind. Thank you!!

Submitted on 2021-09-06T14:32:00

Lisa was a great driver!

Submitted on 2021-09-06T11:43:00

Our driver was great. Very friendly and recommended places for us to eat nearby. He made sure we got to the right hotel when the address was entered incorrectly into the reservation.

Submitted on 2021-09-05T21:25:00

Only real issue aside from having to wait quite a while for a ride that was reserved was that there really wasn't good communication about where the pickup spot should be. In the confirmation email pickup just said lax airport so we didn't know where to g

Submitted on 2021-09-05T12:33:00

I purchased round-trip transportation from LAX to Disneyland, Grand California Hotel. When I arrived at LAX I got a text from the driver telling me where to go. When I was leaving the hotel I waited and I did not get a text. I was waiting a half an hour o

Submitted on 2021-09-05T12:08:00

Lisa was our driver and she was so friendly. She was waiting for us. The drive was quick and easy. I'll be using the service from now on!

Submitted on 2021-09-04T17:24:00

Driver was not very friendly and vehicle was dirty and sketchy. Felt very uncomfortable the whole drive.

Submitted on 2021-09-04T16:38:00

We had a last minute flight change and Karmel was able to accommodate us.

Submitted on 2021-09-04T12:44:00

Mar was great

Submitted on 2021-09-04T11:09:00

Thank you so much for accommodating us and picking us up later for our delayed flight!

Submitted on 2021-09-03T23:58:00

Jeff was our driver. He was great. He arrived before we landed and communicated immediately. Our ride to our hotel was smooth and he drove with safety. We will definitely use this service on any trips we make.

Submitted on 2021-09-03T19:37:00

Manny is very friendly and a great driver.

Submitted on 2021-09-03T14:09:00

Great! Thanks

Submitted on 2021-09-03T07:02:00

This was a great service! Well done, thank you.

Submitted on 2021-09-02T23:43:00

Driver was great, good communication. Nice ride, and some dope fashion show music ?£

Submitted on 2021-09-02T20:34:00

The text said the van would be white but it was actually blue. No worries. We found it

Submitted on 2021-09-01T13:45:00

The driver was really courteous and had the best music!

Submitted on 2021-08-30T19:31:00

Very dependable shuttle service and driver was outstanding. He was on time, communicated clearly and wasted no time getting to destination. BRAVO!!! P.S. I gave Arlie a very generous tip. Rick & Marina Winslow

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