Customer Reviews and Feedback

Passengers traveling aboard Karmel Shuttle receive a Text message with our "Rate my Ride" App.
Reviews below are from our actual passengers in Real time.
Karmel Shuttle monitors driver's very closely with the use of the Rating App.
Let's face it...this is LA! One of the worst places for traffic in the Country!
During Peak periods, at LAX, please expect a possible waiting period for your driver to get into the airport, through the traffic and to your terminal

If reading a complaint about a client waiting too long at the airport, please note that is part of the LAX process, during peak periods.

We thank you for understanding all the challenges our driver's face in our industry.

Submitted on 2022-12-19T08:10:00

Efficient, timely, friendly, good driver, conversationalist An asset to your company Will definitely use your shuttle service again

Submitted on 2022-12-19T08:07:00

Orlando did a great job. On time and very friendly!!

Submitted on 2022-12-18T17:57:00

Super easy process to book and communicate especially for international visitors

Submitted on 2022-12-18T14:27:00

Art was really friendly!

Submitted on 2022-12-18T14:04:00

Our driver was 30 minutes late and not in near as nice of a vehicle as we had on our arrival. I do not believe this was the drivers fault. We were disappointed in it experience returning to LAX

Submitted on 2022-12-18T12:35:00

Michael was great. Tipped in cash

Submitted on 2022-12-18T11:27:00

Awesome ride!! Awesome driver!! Started our trip in such a fun way! Van was clean and on time!! We will definitely be using this service again!!

Submitted on 2022-12-18T11:22:00

Great service. On time, clean vehicles and great drivers!! Great experience. We will definitely be using this service any time we come to California from now on!!

Submitted on 2022-12-18T08:30:00

Ronald , was a excellent driver . Very accommodating . I was tttaveling with my sister who disabled . Ronald went beyond the call of duty .I want to thank him for everything from the bottom of my heart . May. Have your address would like to send him a ext

Submitted on 2022-12-17T18:12:00

Our driver was great! Let a tip and appreciated his conversation and kindness.

Submitted on 2022-12-17T16:14:00

Josh was extremely helpful and very knowledgeable of the loca area.

Submitted on 2022-12-17T11:23:00

Car smelled like cigarette smoke, covered over with air freshener. Had to keep the window down the whole ride.

Submitted on 2022-12-17T10:44:00

My transit van ended up being a disaster with my mobility issues iwould have hoped for a small bus with step and hand rails Driver went above and beyond to help me and treated me respectfully the entire time

Submitted on 2022-12-16T20:36:00

Friendly, conversationalist, good driver Positive attitude Asset to ur company

Submitted on 2022-12-16T15:18:00

Easy process, great service, very friendly driver. Thank you!

Submitted on 2022-12-16T11:32:00

Dale was amazing.

Submitted on 2022-12-16T09:40:00

Our driver to and from LAX was fantastic! We tipped in cash. Thank you

Submitted on 2022-12-16T09:28:00

Driver arrived within minutes after we were at the designated pickup spot. Very good driver that got us safely through traffic and to the airport on time. No sudden or scary moves either, we left those in the Disney Parks. Driver is very personable and gr

Submitted on 2022-12-15T21:27:00

Super calm with mega traffic a delight to travel with

Submitted on 2022-12-15T19:04:00

Easy, professional, clean and efficient. What else could you want?

Submitted on 2022-12-15T15:22:00

Orlando was awesome! We would like him to pick us up for our Sunday pickup too

Submitted on 2022-12-14T19:10:00

Our driver was excellent and professional. He got us to the LAX airport promptly. Very kind and polite.

Submitted on 2022-12-14T14:49:00

Seats could use a cleaning but Orlando was amazing! Already tipped him!

Submitted on 2022-12-14T12:09:00

Positive interaction with driver. Will probably use again when we come to Disneyland. Thanks.

Submitted on 2022-12-14T11:20:00

Our driver was amazing! Great experience round trip! We tipped with cash both times)

Submitted on 2022-12-14T11:19:00

Orlando was great!!

Submitted on 2022-12-14T09:18:00

Car was ok, driver was very nice and my wife and I both commented on the fact that your service is amazing. will definitely book again with you in the future as you guys made it so easy, it was 1 less thing to think about when planning a trip with 3 kids.

Submitted on 2022-12-14T07:52:00

Both of our Karmel shuttle drivers were Fantastic!

Submitted on 2022-12-13T18:36:00

Our driver was awesome! He was very friendly and kept great conversation! Highly recommend Charlie!!

Submitted on 2022-12-13T15:27:00

Both drivers were wonderful

Submitted on 2022-12-13T11:43:00

Jolie was fantastic. Definitely a great service. Gave him an additional tip.

Submitted on 2022-12-12T19:37:00

My first driver had a problem with the vehicle but another driver was available and kept in contact with me until he was able to pick me up...very satisfied with how the situation proceeded. Thank you!

Submitted on 2022-12-12T13:30:00

Excellent service. Driver was prompt and a careful driver.

Submitted on 2022-12-12T13:24:00

Great driver very careful and kind. ! Eddy 555

Submitted on 2022-12-12T11:12:00

Joseph was a wonderful driver. He was friendly and engaging. It was a great ride and I would use you again and recommend your service to clients.

Submitted on 2022-12-12T09:09:00

I didn't fill out the survey of our trip on 12/9, from LAX to our hotel, but the make for that service would have been five stars across the board, too. Thanks for great shuttle service all the way around!

Submitted on 2022-12-12T08:37:00

Amazing driver 10 stars

Submitted on 2022-12-12T05:10:00

The ride was a bit expensive, but the driver was awesome! And the car was immaculate. We were very pleased with the service.

Submitted on 2022-12-11T23:00:00

Dan was great!

Submitted on 2022-12-11T17:44:00

David was wonderful even with the hiccup of having the incorrect flight number. Tip given at time of service.

Submitted on 2022-12-11T09:42:00

Comfortable ride, appropriate music, good temperature. Much better than 12/11 return trip. Kamel needs to make it more clear where to meet driver, we were unsure where to go.

Submitted on 2022-12-11T09:39:00

Very uncomfortable seats, extremely bumpy ride, rap music and radio static very annoying. Driver was nice though.

Submitted on 2022-12-11T09:18:00

Good communication! Very friendly!

Submitted on 2022-12-11T08:58:00

Michael was great! Friendly and helpful. We had 4 kids and several suitcases that had to be loaded and unloaded in the rain. He made it so much easier. It was also nice to be dropped off at the airport instead of dealing with a returning a rental

Submitted on 2022-12-11T08:21:00

This shuttle only had lap belts which was not ideal for car seats. Overall a great experience.

Submitted on 2022-12-11T08:21:00

Armand was a great driver and gave impeccable service. Highly recommend!

Submitted on 2022-12-11T07:09:00

Very propmt driver. Genuinely a vary nice guy

Submitted on 2022-12-11T06:26:00

Would definitely use service again ??

Submitted on 2022-12-10T22:19:00

Driver was very nice and friendly as well as helpful with our luggage. Driver also gave us a walking map of the area surrounding Disneyland which we will use. The vehicle was dirty and desperately needed a good deep clean.

Submitted on 2022-12-10T12:10:00

Excellent service, and Soel shared lots of helpful info!

Submitted on 2022-12-10T09:54:00

Driver dropped us at the wrong terminal. We did not know there were multiple American Airlines terminals and he dropped us at one that took almost 30 minutes to walk (T5 to terminal B). He did not ask us which gate/terminal, only which airline, and we h

Submitted on 2022-12-10T09:50:00

Very friendly driver. Van was very clean. Great communication

Submitted on 2022-12-10T09:49:00

Friendly and helpful driver. Arrived on time and great communication.

Submitted on 2022-12-10T07:38:00

This guy was so nice that picked us up from the hotel. I also liked that he asked us if we had all our electronics. Asked also if we had all our stuff for the plane. That was very appreciated! Great friendly reminders! The kids also loved the small talk w

Submitted on 2022-12-10T07:15:00

Richard was great

Submitted on 2022-12-10T06:14:00

Arley was fantastic! Thank you so much!

Submitted on 2022-12-09T19:55:00

Great driver. Felt very comfortable with him the entire trip.

Submitted on 2022-12-09T18:04:00

Our driver on December 5, from Disney's Paradise Pier to SNA airport was excellent. He arrived on time, was pleasant, helpful, and got us to the airport in a timely manner. I would highly recommend this driver and company to others. I will use this servic

Submitted on 2022-12-09T11:56:00

Our driver, Mar, was so nice! Enjoyed talking with her. We would like to request her for our return shuttle! Thanks so much!!

Submitted on 2022-12-09T11:41:00

No glitches. Everything ran smoothly and the communication was top notch!

Submitted on 2022-12-09T11:29:00

Didn't catch his name, super awesome and friendly! Thank you! You are lucky to have him!

Submitted on 2022-12-09T11:06:00

Driver was very pleasant, positive and helpful. He arrived on time and got us to the airport quickly and safely. It was a vastly more positive experience than our November 29th arrival shuttle from the airport. After our experience on the 29th, I seriousl

Submitted on 2022-12-09T10:52:00

Excellent experience with our private shuttle. I tipped Francois in cash.

Submitted on 2022-12-09T10:27:00

Our driver was phenomenal. Wonderful driving.

Submitted on 2022-12-09T09:41:00

Augie is a caring and courteous driver. It was very helpful that he kept checking my flight status for me( my app wasn't working).

Submitted on 2022-12-09T04:40:00

Richard was very friendly and was fantastic at helping us put our things in the van and getting my kids in and seated. He also takes great care when seating everyone to make sure it's safe and comfortable.

Submitted on 2022-12-08T13:40:00

Driver drove much too fast (exceeding the speed limit by a good margin) and the vehicle was in poor mechanical condition.

Submitted on 2022-12-08T09:07:00

Friendly driver, on time! I love how you text us to keep us informed when the driver will be coming. Will definitely recommend this company to friends. We already gave him a 20% tip.

Submitted on 2022-12-07T23:38:00

Antwan was a great driver!!!

Submitted on 2022-12-07T22:32:00

Antonio was fantastic!

Submitted on 2022-12-07T20:15:00

Dale our driver was super nice, on time and helpful will use service again.

Submitted on 2022-12-07T20:13:00

Our driver Dale was awesome, on time (early) consideration at it's best. Thank Dale and Mahalo Karmel Shuttle.

Submitted on 2022-12-07T18:13:00

Karmel was able to pivot when our flight was cancelled and changed to an earlier one. We were escorted in a lovey black suv with a kind and personable driver who had to get us through a lot of traffic and did so seamlessly. We will use again! I tipped him

Submitted on 2022-12-07T07:33:00

I only use Karmel shuttles and this was the first time I have been disappointed. The first guy was a hot mess. The van smelled and looked like an ashtray. It was gross. Our pickup was 30 minutes late and the van looked like it had been in a home make over

Submitted on 2022-12-06T20:20:00

Our driver was amazing! Friendly and fast!!

Submitted on 2022-12-06T16:25:00

Communication is well done. We tipped the driver already.

Submitted on 2022-12-06T13:37:00

We've had consistently great service from this company. We will definitely use Karmel again and tell our friends.

Submitted on 2022-12-06T11:20:00

Rich went above and beyond giving us a quick tour of the area with recommendations for restaurants

Submitted on 2022-12-06T11:15:00

Josh is awesome

Submitted on 2022-12-06T10:36:00

Excellent experience! Would use again and definitely recommend. Thank you for your service.

Submitted on 2022-12-05T20:51:00

Latricia was so amazing!!!! We already tipped her.

Submitted on 2022-12-05T17:33:00

Right on time and great service.

Submitted on 2022-12-05T17:30:00

Awesome Driving skills and we made it safe to our hotel. Big Thank You to that Man!

Submitted on 2022-12-05T17:12:00

Richard was great! I already tipped him.

Submitted on 2022-12-05T15:29:00

Our driver needs a raise he's the best ?“?“

Submitted on 2022-12-05T12:38:00

1st time using the service and am quite happy with the way it worded. Will use again next time. Thank you

Submitted on 2022-12-05T10:26:00

Well, we'd like their driver, Anton, other than that I don't know why we had a huge Van. There was only three of us.

Submitted on 2022-12-04T19:26:00

Francois wasn't too talkative but he was enjoyable. Even with traffic, he drove safely and got is to our destination in a reasonable amount of time. As always, your drivers are always on time

Submitted on 2022-12-04T19:22:00

Antwan was excellent! Good personality and mostly attentive. Drove safely and mindfully.

Submitted on 2022-12-04T18:29:00

The service was awesome There should be a higher rating for this team.

Submitted on 2022-12-04T18:00:00

John the driver was very nice. Do you have our flight number and time to pick us up on December 8th? We already gave him his tip- 20%.

Submitted on 2022-12-04T14:25:00

Our driver Dale was great. He was on time and shared details on the area to us on our drive to our destination which were helpful.

Submitted on 2022-12-04T13:03:00

Soel was amazing! Friendly and safe! He was really a pleasure!!

Submitted on 2022-12-04T11:53:00

Our driver was early, which I really appreciated. He was polite, he did not drive crazy like some California drivers.

Submitted on 2022-12-04T08:50:00

Augie was great he was so caring. Will ask for him next time.

Submitted on 2022-12-03T20:18:00

Our driver went above and beyond. She was so sweet and knowledgeable. A great conversationalist.

Submitted on 2022-12-03T19:59:00

We waited an extra almost 30 minutes for our driver but it wasn't her fault it was the scheduling person. I felt sorry for her, she was very nice.

Submitted on 2022-12-03T19:57:00

Our driver Art was such a nice man and so helpful, we enjoyed our visit on the way to our hotel.

Submitted on 2022-12-03T13:25:00

Lady driver was very nice. We enjoyed the trip. Thank you!

Submitted on 2022-12-03T07:45:00

Overall experience with this shuttle service was great! Friendly drivers, prompt service and good communication.

Submitted on 2022-12-03T07:09:00

Our driver was extremely nice, helpful and friendly. We personally tipped him. He did a wonderful job. Thank you.

Submitted on 2022-12-02T22:28:00

Little confused on the whole process but worked out great and convenient.

Submitted on 2022-12-02T21:09:00

The numbers were only on the front and back so could not be seen from the side to find the van at the airport.

Submitted on 2022-12-02T19:35:00

Exceptional service... best we've ever received from any shuttle provider! Prompt, professional, caring and attentive, 5 star in every way!

Submitted on 2022-12-02T19:06:00

We always use Karmel, always fast for pick up, and the best service. She was amazing and very friendly

Submitted on 2022-12-02T18:59:00

Sal was super awesome!

Submitted on 2022-12-02T15:44:00

Driver was early and waited for us. Very much appreciated his being early and his kind service! Will use Karmel Shuttle again!

Submitted on 2022-12-02T08:33:00

My driver was fabulous! I tipped him through Venmo. Next time I will know I can tip through this link. Thank you! Highly recommended.

Submitted on 2022-12-01T19:14:00

Rudy was amazing!! Thank you!

Submitted on 2022-12-01T16:00:00

Kevin did a great job and made us feel very comfortable with his safe driving.

Submitted on 2022-12-01T15:50:00

Josh is great! We tipped cash.

Submitted on 2022-12-01T15:25:00

Your service is excellent thank you for making our family trip easy and not having to worry about anything else ...!

Submitted on 2022-12-01T13:44:00

Excellent and no fuss as usual Thank you

Submitted on 2022-12-01T12:47:00

Dale was an awesome driver!

Submitted on 2022-12-01T12:36:00

Highly recommended

Submitted on 2022-12-01T11:29:00

Driver arrived 30mins early for pick up and previous driver arrived 1 hr. It was stressful when we didn't expect them to be so early and felt rushed.

Submitted on 2022-12-01T10:00:00

Soel was great! Very funny and accommodating. Will recommend Karamel.

Submitted on 2022-11-17T15:22:00

Kamaal was an excellent driver & very personable. I highly recommend Karmel Shuttle & appreciate how well the process was done in all areas. I paid gratuity in cash! Wonderful experience! Thank you!

Submitted on 2022-11-17T13:46:00

Wani was very accommodating and helpful! I already added a tip previously but the service was excellent

Submitted on 2022-11-17T13:31:00

Driver never got out of the car to help us load our luggage into the van. Very disappointing. The driver we had when we arrived was very friendly and helpful.

Submitted on 2022-11-17T10:35:00

Definitely enjoyed my ride back to LAX! The driver was so cool!

Submitted on 2022-11-16T17:42:00

Great driver! Friendly and efficient!

Submitted on 2022-11-16T14:49:00

We were burning up and asked for the AC to be turned up. The driver ignored us. Otherwise excellent!

Submitted on 2022-11-16T14:40:00

Great ride! Driver was so kind and polite. I appreciate this service.

Submitted on 2022-11-16T11:21:00

The drivers were extremely professional. We certainly enjoyed our round trip.

Submitted on 2022-11-16T10:26:00

The driver was on time and very friendly. However, when we were picked up on arrival on Sunday, the driver was also friendly. However we had to wait 20-30 minutes for another family of five who were very slow in coming out. Did not seem like good sched

Submitted on 2022-11-16T10:24:00

Richard was awesome thanks

Submitted on 2022-11-15T22:01:00

Joshua was very Good We gave him a tip

Submitted on 2022-11-15T20:11:00

Richard was awesome! He was friendly, on time, and his van was now & clean!! We will request him for all future shuttles in LA!

Submitted on 2022-11-15T08:08:00

Richard was awesome and took great care of us! Thank you!

Submitted on 2022-11-14T21:09:00

It was a little confusing that the name on the van was not Karmel Shuttle.

Submitted on 2022-11-14T20:26:00

The driver was very nice (contact, driving, took care of bags...etc). We appreciate his service

Submitted on 2022-11-14T17:01:00

He was so courteous and very helpful without luggage! We tipped the driver upon arrival at hotel. Great service!

Submitted on 2022-11-14T13:10:00

We had another wonderful experience!! I already tipped my sweet driver! Thank you for a wonderful trip!

Submitted on 2022-11-13T19:33:00

Eddy was an excellent driver with great customer service. Most enjoyable experience in my four trips.

Submitted on 2022-11-13T14:13:00

Conrad was amazing! We tipped him in person but we were very impressed with him and the vehicle!

Submitted on 2022-11-13T12:52:00

The male dispatcher that we spoke with upon our arrival was very rude and abrupt. Not impressed with his customer service skills.

Submitted on 2022-11-13T10:13:00

Eddie was great!!

Submitted on 2022-11-13T10:09:00

Both drivers to the hotel and back to the airport were great ! Friendly and provided timely and safe transportation. Both vans were very clean and we will definitely book again on a future trip ! (I gave an additional cash tip for the great & friendly

Submitted on 2022-11-13T10:07:00

Driver was great. We initially walked to the wrong baggage claim and then the kids had to go to the bathroom. I thanked him for his patience and he was very kind (I gave an additional cash tip). Very happy with the service !

Submitted on 2022-11-13T01:12:00

There was confusion when picking me up from Paradise Pier Hotel--as to where I was to wait for pickup, but that was the hotel's fault. The driver was very nice and courteous. Also, my driver from last Sunday was a lot of fun to talk with--made my ride e

Submitted on 2022-11-12T15:06:00

Dale was by far the best driver we've ever had with a car service. He was kind, conisderate, and very friendly. He went above & beyond to make it a great ride. He was great. Thank you, Dale! (Cash tip was given for his exceptional service).

Submitted on 2022-11-12T11:33:00

Driver Augie with the suv service was great!!!

Submitted on 2022-11-12T10:35:00

You need better vehicles for those with disabilities. It was difficult and embarrassing trying to get into the vehicle provided.

Submitted on 2022-11-12T09:38:00

Back left seat has buckle receptacle in need of repair. It is a liability.

Submitted on 2022-11-12T07:26:00

Orlando is a wonderful driver and I would love to have him on the return trip!

Submitted on 2022-11-11T21:44:00

Driver was delayed picking us up but did communicate with me.

Submitted on 2022-11-11T18:46:00

Great driver! He was very professional, But I was told by one your reps it was just going to be only our family of 5 being picked up, Two other passengers were also picked up.

Submitted on 2022-11-10T19:37:00

Driver Laura was excellent!

Submitted on 2022-11-10T18:39:00

Dale was wonderful! Thank you!

Submitted on 2022-11-10T13:09:00

We were very satisfied with the driver and our overall experience with you! We have been with you for many years and will continue to do so. Thank you!

Submitted on 2022-11-10T12:12:00

Driver Dale was an absolute delight. Great asset to your organisation. I tipped him directly

Submitted on 2022-11-10T09:22:00

We were blessed by having Michael as our driver again. He's a great driver, prompt, and very friendly.

Submitted on 2022-11-10T06:58:00

Great driver! Appreciated the personal touch of calling to keep us updated on his arrival. Thank you!

Submitted on 2022-11-09T18:54:00

The first driver that picked us up from the airport was fantastic. Nice guy, friendly clean vehicle. The one that picked us up from the hotel was texting as she was driving!!! That is not cool and the vehicle was just ok. Would not recommend her ever.

Submitted on 2022-11-09T17:25:00

Dale was amazing!

Submitted on 2022-11-09T12:34:00

When I clicked that we arrived, I never received a text from the driver so I called. The gentleman I spoke with couldn't find our registration. Finally he found it and told us where to meet the bus. Over 30 min we were finally on our way. Bus driver didn

Submitted on 2022-11-09T04:16:00

Dale did an awesome job. Great driver. Loved how he pointed out local landmarks.

Submitted on 2022-11-08T06:10:00

I didn't like getting a text 2 days before at 1am asking me to confirm the reservation. It woke me up

Submitted on 2022-11-07T14:33:00

Fun ride & would recommend - easy to coordinate with, driver was great, nice vehicle, but some of the seat belts wouldn't unlock or release so we could buckle up. My sons and I rode Without one on the 40 min drive. Not sure what was wrong with it. Wo

Submitted on 2022-11-07T13:49:00

We seriously had the best driver. He was so understanding and patient with me and my family of 7.

Submitted on 2022-11-07T10:41:00

Adam did a great job. He was very pleasant and got us to the hotel safe.

Submitted on 2022-11-07T10:31:00

Great ride, fantastic music! Great vibe!

Submitted on 2022-11-07T09:44:00

Totally awesome driver and experience. We will for sure use Karmel Shuttle again!!! Cash tip given. Thanks!

Submitted on 2022-11-07T07:09:00

Richard was great! We got a mini tour on the way to the airport. He pointed out some touristy things. He's a great shuttle driver.

Submitted on 2022-11-06T15:30:00

Leon was fantastic! Professional! Great communication and easy meeting process.

Submitted on 2022-11-06T11:12:00

Driver was extremely rude.

Submitted on 2022-11-06T10:53:00

Thank you so much!! Our round trip reservation was perfect!! Our drivers exceeded our expectations. Karmel will be our first choice from now on.

Submitted on 2022-11-06T10:39:00

Pick up from the airport was 30 minutes late but the driver was in contact with us keeping us posted. Not an ideal situation, but not a huge deal. Getting pick up for our flight, however, was less than impressive. We had no contact from the driver and he

Submitted on 2022-11-06T10:14:00

Jeff, excellent driver and exceeded our expectations. Thank you

Submitted on 2022-11-06T09:32:00

Our driver was great! He was very friendly and great to have a conversation with. We are not from LA so taking a shuttle to LAX was a must for us. Everything was easy from booking to drop off. Would highly recommend this shuttle service for future use.

Submitted on 2022-11-06T09:05:00

Wonderful driver, smooth ride and timely delivery to the airport. Thank you so much!!!

Submitted on 2022-11-06T08:55:00

Best Service Around

Submitted on 2022-11-06T07:38:00

Driver was very nice and had excellent jazz music during our trip.

Submitted on 2022-11-05T18:13:00

Our first experience with Kamel on Nov 1st was great. Art was very professional, helpful and friendly. Our second experience on today was very much different from the first. Our driver was not very personable or friendly to say the least. The experience

Submitted on 2022-11-05T17:20:00

Sohel was absolutely awesome he was are pick up and drop off driver. A+ driver and service, I would highly recommend him as for reservations I cannot say the same. I spoke to one person on the phone and they were super rude and another told me they had tw

Submitted on 2022-11-05T12:02:00

The driver was WAY late. It was no fault of hers, there had been a serious accident messing up traffic.

Submitted on 2022-11-04T20:34:00

Josh was great! Timely, professional, super helpful and friendly! He really helped us start our Disneyland trip with no bumps!!

Submitted on 2022-11-04T19:00:00

Armin us a great driver. Service was impeccable.

Submitted on 2022-11-04T16:31:00

Michael was excellent!' We did tip him. ?Š

Submitted on 2022-11-04T15:25:00

Elvira had the cleanest van and it didn't smell like others we have had from you in the past.

Submitted on 2022-11-04T12:48:00

Amazing driver and very fast service. Absolutely loved our ride.

Submitted on 2022-11-04T09:09:00

Tipped driver. Very happy with all of the services

Submitted on 2022-11-04T08:06:00

My driver was very conscientious and polite. He made my ride to the airport stress free. I hope you appreciate him as an employee.

Submitted on 2022-11-03T23:35:00

Payman was awesome! Thanks for staying up so late!

Submitted on 2022-11-03T18:14:00

Julie was awesome!! Star service

Submitted on 2022-11-03T13:06:00

A little delay for the driver to show up, but honestly not an issue because Joseph was a great driver! Overall our experience with Karmel was top notch, and will defiantly use again without hesitation. Thanks to your dispatch and drivers for a wonderf

Submitted on 2022-11-03T08:29:00

We were excited to see that Kevin was our driver again. He was very courteous, friendly, and patient while we got our car seat installed. He is a fantastic driver, and was a wonderful cap to both ends of our trip!

Submitted on 2022-11-03T08:25:00

I was very disappointed in my communication or lack thereof with dispatch on my return trip to the airport. I received a text message that said I be ready 10 minutes before pickup time. I was ready and waiting outside. I waited and about 10-15 minutes aft

Submitted on 2022-11-03T00:05:00

Antonio was the best!!!

Submitted on 2022-11-02T19:14:00

The seat belt clasps were metal and exposed ripping my jeans could be a safety hazzard for little ones but loved our driver

Submitted on 2022-11-02T17:55:00

"Caption Pete" did a wonderful job. We provided him a tip at drop off.

Submitted on 2022-11-02T17:14:00

Devon was amazing and we sincerely appreciated his driving abilities and timely pick-up. We were originally dealing with driver Orlando, but he evidently was getting off shift after arranging our pick-up and did not tell us. Would recommend a quick text i

Submitted on 2022-11-02T14:07:00

Our driver was amazing!! Thank you so much Conrad!! We left a cash tip thank you.

Submitted on 2022-11-02T11:37:00

Mead was awesome.

Submitted on 2022-11-02T06:20:00

Our driver was friendly and kind. He did an excellent job of getting us to our destination through rush hour traffic at 5:00 on a weekday!

Submitted on 2022-11-01T18:44:00

Erin was super good. Smooth ride and very kind.

Submitted on 2022-11-01T14:53:00

Driver was AMAZING! Funny, very polite, helpful, and positive!! Made sure everyone in the car felt special. This guy deserves a raise! Definitely the easiest shuttle system I've ever used. Entire process was seamless and every person from the company

Submitted on 2022-11-01T13:40:00

Great driver Conrad, very personable and was almost like a tour guide telling us all about the area.

Submitted on 2022-11-01T12:37:00

Vehicles need some attention. Need to be cleaner inside and out and need maintenance. Warning lights were on in the dash panel and the car idled really rough and shook when driving.

Submitted on 2022-11-01T12:20:00

Alway great service with courteous drivers

Submitted on 2022-11-01T11:54:00

Great safe service for our family! Thankyou we appreciate it!

Submitted on 2022-11-01T10:29:00

Van smells of exhaust and has rough idle.driver more interested in phone. Driver ten minutes late picking us up and get the message for how was service and we are not there yet.

Submitted on 2022-10-16T20:51:00

Joseph did an excellent job! Extremely Friendly and his SUB was very clean.

Submitted on 2022-10-16T19:01:00

In addition to being a great driver, our driver was fun to talk to.

Submitted on 2022-10-16T19:01:00

Manny was great! We gave him a cash tip when we were dropped off

Submitted on 2022-10-16T18:19:00

Thank you Arma for making our trip safe. easy and on time !!!

Submitted on 2022-10-16T12:15:00

This driver was great! Very kind, eager to help, and fun to talk to. He made our 20 minute journey exciting and easy going. He helped with our luggage after a long flight and accommodated our passengers with ease.

Submitted on 2022-10-16T11:59:00

Dominique was great. Thanks so much!

Submitted on 2022-10-16T11:39:00

We really liked our driver, Victor, who was friendly, knowledgeable and efficient. We would like to request him for our return trip to the airport.

Submitted on 2022-10-15T21:39:00

Casey was absolutely amazing! We left a bag in the fan and Casey was quick to get it back to us! Thank you!!

Submitted on 2022-10-15T16:41:00

She was ornery and acted like she was in a bad mood. She was hurried and not patient at all. She asked us to put the car seat in the back of the van instead of properly installing it for our 2 year old. Also, I didn't see a sign saying no food or drink,

Submitted on 2022-10-15T15:59:00

Driver was so nice, on time and got us to the airport quickly!!

Submitted on 2022-10-15T12:17:00

Eddie was fantastic! Thank you all so much for dealing with me not knowing how to tell time and showing up early. Can't wait to use your service on our next trip!

Submitted on 2022-10-14T19:16:00

Our driver was fantastic. The vehicle was new, clean and high quality. A great way to get our 9 person family from LAX to Disneyland resort.

Submitted on 2022-10-14T12:09:00

Driver was awesome and picked us up early. Vehicle was huge and roomy and would totally utilize this service every time we come to this area.

Submitted on 2022-10-14T06:28:00

Our driver was entertaining and great!

Submitted on 2022-10-13T21:56:00

My driver, Victor, was prompt, friendly and a very safe driver. It was an easy ride to LAX from Fullerton and I was almost sad to get dropped off because we were having such a nice conversation. He's a wonderful asset to Karmel Shuttle and whoever has h

Submitted on 2022-10-13T19:21:00

Our driver, Manuel S., was very friendly and helpful. We were caught in traffic but he made the ride very enjoyable. Highly recommend this company!

Submitted on 2022-10-13T15:16:00

We loved using Karmel Shuttle. Thank your for an easy trip to and from Disney and SNA.

Submitted on 2022-10-12T18:56:00

Driver claimed she was given the wrong address, causing her to be 1/2 hr late for our pickup. But, we got to the airport in plenty of time; so, all's well that ends well.

Submitted on 2022-10-12T16:49:00

I happened to drop my phone as I was getting out of the van Monday morning at 4:40am at John Wayne Airport. My son called it and the driver happened to hear it ringing and came around to drop it off with me. I greatly appreciate him doing so! Gave him a $

Submitted on 2022-10-12T16:39:00

The driver was extremely professional and friendly it made the trip very enjoyable indeed ! Will definitely pick your service in the future if needed again thank you so much

Submitted on 2022-10-12T15:18:00

Michael did an amazing job. I would highly recommend your services.

Submitted on 2022-10-12T13:53:00

Jermy did a great job

Submitted on 2022-10-11T19:03:00

Thank you so much. That was super easy and I'll give you great reviews

Submitted on 2022-10-11T18:50:00

Josh was excellent! He called me personally to make sure I knew where to get picked up. He was great and made us very comfortable. He's a very personable guy!

Submitted on 2022-10-11T15:17:00

Thought we'd have a car seat for the 6 yr old...

Submitted on 2022-10-11T14:42:00

Thank you so much to our Driver Dominique - She was so kind and friendly and professional - on time, courteous and very safe !! We can not say enough great things about her !

Submitted on 2022-10-11T13:15:00

Great service and drivers were very friendly.

Submitted on 2022-10-11T12:54:00

Would like to request David for return trip on 10/24

Submitted on 2022-10-11T08:47:00

So easy and great communication! Friendly drivers and comfortable rides. Would definitely recommend and use Karmel Shuttle whenever we're visiting Disneyland!!

Submitted on 2022-10-11T06:04:00

Augie was very friendly and we felt comfortable.

Submitted on 2022-10-11T03:54:00

My flight came in later then planned and my driver was very understanding. He was a very nice guy even though it was the end of the day and the traffic was awful. I will definitely call them again!

Submitted on 2022-10-10T14:49:00

The tip is because of the driver and other employees at the airport. I was a bit disappointed as we had to wait at least 30 minutes to find our driver - I did not know what shuttle was picking my party up

Submitted on 2022-10-10T14:35:00

Ride was rough in regards to the whole pick up and driving. He seemed to be distracted and not sure of where he was going.

Submitted on 2022-10-10T14:14:00

Reggie was phenomenal and a wonderful driver/host!

Submitted on 2022-10-10T14:10:00

Our driver was wonderful! On time and friendly. Thank you so much!

Submitted on 2022-10-10T13:59:00

Josh was awesome

Submitted on 2022-10-09T20:50:00

Had a bit of a wait after we got our bags. Probably better if I clicked ready when I saw my bags on the carousel.

Submitted on 2022-10-09T20:26:00

Micheal was great, thank you!

Submitted on 2022-10-09T14:46:00

I recommend a small step stool. It was a very large step down to the ground d. Otherwise perfect ride to the airport. Gave a cash tip ?‚

Submitted on 2022-10-09T14:01:00

Orlando was wonderful!

Submitted on 2022-10-08T17:52:00

Excellent,on-time, courteous professional and friendly service - couldn't ask for better!

Submitted on 2022-10-08T17:26:00

Excellent service, very comfortable vehicle.

Submitted on 2022-10-08T16:41:00

Your company and drivers made our trip so much more relaxing. We will definitely use this service on our next vacation

Submitted on 2022-10-08T15:15:00

Every shuttle we had reservations for was on time, drivers were friendly and the Vans were clean. Thank you for the great service and safe transportation.

Submitted on 2022-10-08T15:04:00

Loved Richard

Submitted on 2022-10-08T11:14:00

Excellent service! Our flight got delayed last minute and they were able to fit us in at a later time. We tipped the driver in cash already.

Submitted on 2022-10-08T11:08:00

Great experience using Karmel. We will definitely use them again. Tip was paid in cash.

Submitted on 2022-10-08T07:55:00

This review is for vans 434 and 437. They were amazing and I appreciate that they were able to adjust the pick up times so quickly

Submitted on 2022-10-07T20:47:00

My driver was over 15 minutes late picking our party of 5 up. I was very unhappy during the pickup process. I was told on the phone that reservations had a 15 minute pickup window before and after. All I was told is that the driver was on his way, no ET

Submitted on 2022-10-07T19:27:00

I needed help changing my time and dispatch was incredibly helpful. Thanks for helping us make it to the airport in time.

Submitted on 2022-10-07T18:04:00

We really liked the friendly driver, Casey

Submitted on 2022-10-07T15:26:00

Vehicle was very clean but seemed a bit older. Great service.

Submitted on 2022-10-07T13:45:00

Laura was great. We had her both for pick up and drop off at the airport and between our hotel. She was friendly, timely, safe, and professional.

Submitted on 2022-10-07T12:59:00

Cash tip, driver was friendly even gave us back stories to famous areas we drove by.

Submitted on 2022-10-07T11:09:00

Would have given him 5 stars but he dropped me off at Alaska airlines instead of Delta. I didn't realize it until I was in the terminal. Other than that, ride was great and conversation was great!

Submitted on 2022-10-07T10:48:00

Superb service I gave the driver $20 cash tip

Submitted on 2022-10-07T09:07:00


Submitted on 2022-10-06T22:59:00

Taryn was an excellent driver and was very friendly and made the ride enjoyable. Would definitely recommend you guys to my friends and use you whenever we don't rent a car

Submitted on 2022-10-06T19:25:00

Josh was the absolute best. Informative of the area and made the drive go by so fast. We also felt very safe.

Submitted on 2022-10-06T19:22:00

Our return to airport driver was AMAZING and literally the only reason that we would book with you guys again. Talk about service recovery! We had such a poor experience getting picked up from the airport and I called several times and dispatch actually y

Submitted on 2022-10-06T14:24:00

Our driver was very courteous and a safe driver. However we were dropped off at Marriott Suites instead of Marriott Delta Garden Grove so we had to walk with our luggage to the correct hotel. It was next door so not too bad but I hope we are picked up a

Submitted on 2022-10-06T13:08:00

Josh was great!

Submitted on 2022-10-06T12:09:00

We tipped him at the airport. Richard was a great driver and gave us great service. I was very impressed with your entire service. Thank you

Submitted on 2022-10-06T11:55:00

I'm allergic to fragrance. The air freshener in the van was strong and made for a hard time breathing. Maybe just tone it down a bit.

Submitted on 2022-10-06T09:32:00

EJ was so friendly. We kept pleasant conversation while he safely navigated us to Long a each airport. He deserves the highest praise and our gratitude. Thank you!

Submitted on 2022-10-05T22:29:00

Rudy was great!

Submitted on 2022-10-05T17:12:00

Driver was late, felt like i had to chase this company to make sure our ride came

Submitted on 2022-10-05T17:10:00

Very professional and polite driver, who gave us a tour and pointed out famous sites in CA on our way to the airport. Great with communication and punctual, even offered to pick us up early if we wanted. Will use this service again the next time we are in

Submitted on 2022-10-05T15:09:00

Josh was very nice and on time!!

Submitted on 2022-10-05T14:24:00

Orlando was a great driver and very personable. We will definitely be requesting him again.

Submitted on 2022-10-05T12:20:00

Our driver was very friendly and personable. We will very likely recommend Karmel to friends and family visiting California.

Submitted on 2022-10-05T11:15:00

Art was absolutely wonderful!

Submitted on 2022-10-05T10:51:00

Outstanding service. Our driver was very courteous and friendly. Would be five star recommendation except that we had a very poor experience on our other shuttle.

Submitted on 2022-10-04T18:55:00

David our Driver, arrived early - he was super friendly and attentive. Our family was very impressed. We talked all the way to the airport, he told us the process for our return trip home. Thank you, David.

Submitted on 2022-10-03T22:29:00

Joseph was very friendly and prompt.

Submitted on 2022-10-03T18:28:00

We had the best experience with our ride from LAX to Disneyland! Our driver, Dale, was awesome. He was prompt, and personable. He went out of his way to point out interesting places, like SpaceX/Tesla, and the new Clipper Stadium, plus lots of famous m

Submitted on 2022-10-03T18:13:00

Conrad is very nice and knows his way around. Thank you, Conrad.

Submitted on 2022-10-03T09:03:00

Wani was an excellent and courteous driver. Give her a raise!

Submitted on 2022-10-02T23:32:00

Lashonda was Amazing!! Highly recommend her and this service to anyone:)

Submitted on 2022-10-02T23:28:00

Great service!! Our driver went out of his way to make us feel welcomed to town. Was a great way to start our trip. Thank you so much!

Submitted on 2022-10-02T23:18:00

Julie was fantastic. We only waited approximately 10 mins for pick up. The car was clean and the driver was lovely. We would definitely use this service again.

Submitted on 2022-10-02T17:22:00

Casey was awesome! Thanks for a great ride!

Submitted on 2022-10-02T15:11:00


Submitted on 2022-10-02T14:34:00

Eddie is da bomb! -the Shelton's-

Submitted on 2022-10-02T13:37:00

Both trips to and from the airport were exceptional. I would recommend to others and will use again myself!

Submitted on 2022-10-02T10:30:00

Elvira was great. Excellent driver

Submitted on 2022-10-02T09:56:00

Lashonda was our driver she was very nice and helpful..Thank you

Submitted on 2022-10-02T07:54:00

Great service both ways! Will definitely recommend to others. Tipped both drivers personally in cash.

Submitted on 2022-10-01T20:50:00

We loved Lashonda! Even with an traffic delay, she made good time and was so helpful to us. She was so fantastic and made us feel right at home! Thank you!

Submitted on 2022-10-01T20:30:00

Reggie is fabulous!!!

Submitted on 2022-10-01T17:20:00

Our driver did not respond to either my wife or me when we said hello. She was looking down at her phone many times during the drive and was unfamiliar with the route. I used my GPS to navigate her to the hotel. She was grumpy and unfriendly during the en

Submitted on 2022-10-01T13:31:00

We had the best experience and will definitely use this company for our next visit to the area!! (Tipped directly)

Submitted on 2022-10-01T13:18:00

I am a driver also. A truck driver and my biggest pet peeve about drivers is not using signals. Your driver also made many lane changes without signals. I think you should let all your drivers know they can improve on signal usage. But he got us to our de

Submitted on 2022-06-30T10:05:00

The van for our trip from Anaheim to LAX did not have working seatbelts for two of our passengers. That is not acceptable. The drivers both ways of our reservations were great, though!

Submitted on 2022-06-29T17:19:00

Haven was excellent, a perfect driver who took great care of my family of 5. We felt safe and appreciated his knowledge of the area and beaches. Thanks so much!

Submitted on 2022-06-29T12:05:00

Great job. Nice black suv Curtious driver and professional. Picks up at lax

Submitted on 2022-06-29T10:22:00

Richard is the best!

Submitted on 2022-06-29T05:40:00

Richard was a pleasure to talk to on our smooth ride to the airport. Thank you!

Submitted on 2022-06-29T05:06:00

Great ride and conversation. Thank you very much!

Submitted on 2022-06-28T18:18:00

My driver was professional and friendly. He gave me a lot of great tips about the area.

Submitted on 2022-06-28T12:06:00

Great service. Our driver Joe was wonderful!!!! We have been using Karmel for years and will continue to do so. Thanks!

Submitted on 2022-06-28T02:29:00

Orlando was great! We would love to have him drive us back to the airport at the end of our week at Disneyland!

Submitted on 2022-06-27T22:14:00

Dale was very patient with our many bags, equipment, and car seats.the ride was smooth and fast. We were very happy with the experience!

Submitted on 2022-06-27T14:04:00

Richard rocks!

Submitted on 2022-06-27T12:09:00

Rodney is an excellent driver

Submitted on 2022-06-27T10:45:00

You guys are great! Zero stress and love the text messages as it confirms things are in order.

Submitted on 2022-06-27T09:16:00

The windows in van needed to be cleaned and smelled of smoke. The driver was ontime and courteous and helpful.

Submitted on 2022-06-26T18:13:00

Rodney was nice to chat with on the way to LAX

Submitted on 2022-06-26T17:20:00

The driver was very friendly and the pick up and drop off were very smooth.

Submitted on 2022-06-26T14:52:00

The driver who picked my party up in Anaheim to take us to Long Beach Airport arrived 10 minutes prior to our scheduled departure. His vehicle was spotless. He drove safely without the distraction of electronic devices (as our previous driver did) and g

Submitted on 2022-06-26T13:44:00

Driver was great! He even put Disney Music on for us!

Submitted on 2022-06-26T11:34:00

Excellent service from Reggie!!!

Submitted on 2022-06-26T09:53:00

Once the driver was there, it was fine - however we had to wait at the island curb for 45 minutes to an hour for the driver to get there in airport traffic.

Submitted on 2022-06-26T09:06:00

Driver was great & very friendly. Loved the ease of this service & we will certainly use again when staying at a Disney property in Anaheim.

Submitted on 2022-06-25T23:20:00

Disbatch had us waiting in the wrong place.... driver was super friendly and helpful!

Submitted on 2022-06-25T20:34:00

David was awesome! He let us know that he was at the hotel early & let him know when we were ready as he was a little early, but we were waiting right out front & saw the car as he had sent a picture with the license plate. We tipped him with cash. Tha

Submitted on 2022-06-25T20:22:00

Someone called to confirm earlier in the week but still didn't have the changed flight time. I also said we needed car seats and they were not in the shuttle.

Submitted on 2022-06-25T18:11:00

Rodney was a great driver. He was very friendly and conversational with our family. He even told us some facts about the area. He was very knowledgeable. Would recommend him as a driver.

Submitted on 2022-06-25T14:53:00

The driver was earlier, which we very much appreciated. The vehicle was super clean. Loved the ride.

Submitted on 2022-06-25T10:31:00

Was a quick trip and very nice! Will always use Karmel!

Submitted on 2022-06-25T00:36:00

Eddie was courteous and professional, got us to airport safe and on time

Submitted on 2022-06-24T18:11:00

Great drive to the airport. Your driver was very courteous.

Submitted on 2022-06-24T18:10:00

Dale was a great driver and provided knowledgeable information about the area.

Submitted on 2022-06-24T10:02:00

Macy, our driver was very courteous. Would recommend my friends to Karmel.

Submitted on 2022-06-23T21:20:00

Wani was wonderful! She texted before even arriving to ensure we knew how to meet. Very great experience!

Submitted on 2022-06-23T20:58:00

Very patient and polite when our flight was delayed. Quick and easy ride. Thank you!

Submitted on 2022-06-23T16:59:00

Great experience. She was early, the van was clean, and she did a good job driving and getting us to the airport in a timely fashion. We had lots of little kids and she tolerated them well. Thank you.

Submitted on 2022-06-23T15:22:00

Conrad was very courteous and professional.

Submitted on 2022-06-23T11:47:00

Probably my best shuttle experience ever

Submitted on 2022-06-23T08:06:00

Friendly and professional service all the way!

Submitted on 2022-06-22T19:40:00

Our driver Arilee was great. She communicated upon our arrival to LAX. She even told us the pillar to meet her at making the process very easy, which sometimes is the hardest part of finding the driver! The ride was pleasant and quick! Overall a wonderful

Submitted on 2022-06-22T15:31:00

Orlando our driver was friendly and a good driver.

Submitted on 2022-06-22T07:12:00

Loved our driver and the ride! Got there early and got us to the airport early which was perfect!

Submitted on 2022-06-22T06:04:00

Dominic had great communication and made the process very smooth..... So friendly, great conversation, and great recommendations for things to see and do in LA. The van was sparkling clean as well. Highly recommend!

Submitted on 2022-06-21T21:27:00

Erien (not sure of spelling) was very courteous and respectful. His driving was excellent and he had a cheerful manner. Great start to our vacation!

Submitted on 2022-06-21T18:33:00

AMAZING driver!! Such good service so nice and sweet :))

Submitted on 2022-06-21T15:03:00

I requested a car that had clips in the sears so I could clip in car seats. This car did not. Also the ride was very bumpy and not smoothe at all. For the price of the service this vehicle seemed underwhelming at best. The driver was nice and helpful.

Submitted on 2022-06-21T13:59:00

We so enjoyed Mr. Kenneth! He was wonderful, so patient with our boys, car seats, luggage and chaos! Thank you for a wonderful, safe trip to LAX.

Submitted on 2022-06-21T11:04:00

Fantastic, friendly and fast service. Nancy was a gem. Made me reel like I've known her forever. Thanks for providing such an excellent service.

Submitted on 2022-06-21T10:52:00

It was such a pleasant trip and Richard was excellent. It was a great experience and will definitely do it again.

Submitted on 2022-06-19T19:40:00

All worked out super after our flights were changed. Driver was right there to meet us at Bradley terminal

Submitted on 2022-06-19T15:08:00

Rodney was great!

Submitted on 2022-06-19T14:17:00

Really enjoyed conversing with Mar. very good driver, too.

Submitted on 2022-06-19T09:17:00

Awesome driver made for a smooth transition from airport to hotel!

Submitted on 2022-06-19T09:16:00

From the reservation to pick up and drop off awesome service! Both our drivers were professional making it a smooth transition from airport to hotel!

Submitted on 2022-06-18T15:15:00

David was awesome! Very patient and kind.

Submitted on 2022-06-18T11:50:00

Greg was an excellent driver, and the entire process was so smooth. We will definitely remember this when in need of future transportation services!

Submitted on 2022-06-17T18:49:00

Our driver was incredible. He went above and beyond to help make sure the surprise trip we planned STAYED a surprise by telling other guests going the same place to keep quiet. He had a big smile and a cheerful attitude.

Submitted on 2022-06-17T05:11:00

EJ was kind, courteous, and professional. He did an excellent job.

Submitted on 2022-06-16T21:44:00

Our driver Fadel was amazing!!!

Submitted on 2022-06-16T14:23:00

Wonderful drivers! Very polite, very helpful and patient. Highly recommend Katmel Shuttle.

Submitted on 2022-06-16T12:11:00

Best shuttle ever! The driver called us when we were collecting our bags and was waiting once we got outside the airport. On the return the driver picked us up early from our hotel to deliver us to our Airport. Both drivers were delightful and friendly. B

Submitted on 2022-06-16T11:44:00

I was extremely satisfied. My only comment is that When we arrived at LAX from SeaTac was very late and caused us to miss meeting with out me party on time.

Submitted on 2022-06-16T07:22:00

Superior Service.....thank you for helping us.

Submitted on 2022-06-15T16:37:00

The driver arrived 15-20 minutes late without proactively calling to notify us, nor did he give a reason or apology once he arrived. Luckily we had booked the van arrival with enough time that it did not create issues with making our flight. The first d

Submitted on 2022-06-15T13:23:00

The driver was amazing we had to make an unscheduled stop for an emergency bathroom stop. He took care of us. Greatly appreciated

Submitted on 2022-06-14T19:41:00


Submitted on 2022-06-14T19:38:00

Our Driver Conrad was amazing!!! 5 STARS ?????????? Would love to have him drive us back to the airport. (Cash gratuity given)

Submitted on 2022-06-14T19:25:00

Erin was an awesome driver. Arrived early and helped us load suitcases etc and got us safely to LAX. Thanks for a great and safe trip.

Submitted on 2022-06-14T15:14:00

Rodney was great, he is an excellent Driver and got us to our destination safely

Submitted on 2022-06-14T05:58:00

Our driver was fantastic. He was very helpful but also so friendly. Thank you for your incredible service and we will certainly do business with you again based on the ease of the experience and the quality of our driver.

Submitted on 2022-06-13T16:52:00

My driver was the epitome of who you want driving you to and from destinations. A+

Submitted on 2022-06-13T12:03:00

Our driver was awesome! Very friendly and e we felt safe with him driving the entire time. Definitely made the start to our trip a very enjoyable one!

Submitted on 2022-06-13T06:58:00

Nancy was an excellent driver!

Submitted on 2022-06-12T20:25:00

Joe was a great driver!

Submitted on 2022-06-12T17:17:00

Charles was great! Very friendly.

Submitted on 2022-06-12T17:07:00

Dale was AWESOME!!!!

Submitted on 2022-06-12T16:12:00

Driver was excellent! Entire process was great!

Submitted on 2022-06-11T23:14:00

Damion was awesome!! Helped us find where he was, and had good music :)

Submitted on 2022-06-11T19:17:00

Ricky was great! He even made an extra stop to look for a lost phone!

Submitted on 2022-06-11T19:09:00

Ann Marie did an outstanding job. She was prompt. Communicated well about how to meet her. Car was immaculate. She was a very safe driver. Great experience!

Submitted on 2022-06-11T16:20:00

Mar was absolutely fantastic! We loved our ride with her and she made our entrance into Southern California wonderful! P.S. We left a cash tip with her.

Submitted on 2022-06-11T15:12:00

Our driver was amazing, so friendly and helpful. Right on time and made sure we got to the right departure terminal which was different from the terminal where we had to check our bags. Super safe driver, unlike every other shuttle driver we've had. We wi

Submitted on 2022-06-11T12:31:00

Great service -- very easy to use! Conrad was super helpful and friendly.

Submitted on 2022-06-11T12:27:00

LOVED our driver!!! He was SO efficient, friendly, and helpful!!! Great customer service!!

Submitted on 2022-06-11T08:01:00

Joe was wonderful.

Submitted on 2022-06-10T17:30:00

Dereith was prompt, professional, and courteous. Thank you, sir.

Submitted on 2022-06-10T15:49:00

Anthony was a kind and personable shuttle driver. He got us quickly and safely to Disneyland!! Thank you!!

Submitted on 2022-06-10T15:48:00

Always happy with Karmel's service for getting to and from Disneyland!! Thank you.

Submitted on 2022-06-10T15:09:00

Dale did a great job!

Submitted on 2022-06-10T13:25:00

We're with Rudy right now. He is outstanding. You obviously have a great company! Thanks so much for your help today.

Submitted on 2022-06-10T11:35:00

Kareem was an awesome driver!

Submitted on 2022-06-10T10:52:00

Rawan was amazing. A perfect representation of your company. Will ask for her again!

Submitted on 2022-06-09T14:44:00

Jon was great thanks again!

Submitted on 2022-06-09T10:44:00

Jon was great!!!

Submitted on 2022-06-08T19:01:00

Our driver Antonio was very good

Submitted on 2022-06-08T17:25:00

Nico was a great driver. Very friendly

Submitted on 2022-06-08T11:45:00

Josh was our driver and he was awesome! Highly recommend him!

Submitted on 2022-06-08T10:14:00

Would like to request this driver for our next trip on 6/10, same route. Don't know his name or vehicle number.

Submitted on 2022-06-07T16:24:00

Great transfer shuttle service. Timely, courteous, easy to contact and great communication.

Submitted on 2022-06-07T16:23:00

Great communication. Text confirmation the day before, text the day of with driver and vehicle # information. They were super easy to contact and great service. Five start for being on-time, helping load and unload and ease of contacting with questions! W

Submitted on 2022-06-07T15:26:00

Richard was great! Kept us informed and got us here quickly. Thanks!!!

Submitted on 2022-06-07T12:09:00

Keith was awesome! He was a great driver and had great manners!

Submitted on 2022-06-07T11:22:00

Richard was great and super helpful. Your reservation system confirmations etc. works great as well.

Submitted on 2022-06-07T07:00:00

Richard was by far the best shuttle driver I have ever used. He was prompt, courteous, friendly, and concerned about the safety of our children at the airport. I would not hesitate to use him again.

Submitted on 2022-06-06T19:48:00

Dominique was friendly and personable. We enjoyed chatting with her on the drive to our hotel.

Submitted on 2022-06-06T16:45:00

Dale was a great driver and had a great welcome for us. I was surprised by an additional charge of $11.10 on my cards which is concerning to me since we prebooked and added tip when we did so in February. We look forward to using the service again on Thur

Submitted on 2022-06-06T09:29:00

Richard was AMAZING!! Thanks for all your help!!

Submitted on 2022-06-06T07:07:00

She drove too fast and at one point we almost hit a car in front of us. If she slowed down it would be a safer ride.

Submitted on 2022-06-06T04:47:00

Mr. Art was great

Submitted on 2022-06-05T14:47:00

I was expecting the driver to be at the airport when I arrived but I had to wait about 20 minutes for him. But Dale was very friendly and a cautious driver.

Submitted on 2022-06-05T14:02:00

We appreciated the texts from Karmel and our driver, it made the process smooth, and a great start to our vacation!

Submitted on 2022-06-05T08:54:00

Thank You ART!!!

Submitted on 2022-06-05T07:27:00

It was a bit pricey (compared to Lyft) but the convenience, promptness, communication, and ability to plan ahead was preferable for me for this trip so it was worth it.

Submitted on 2022-06-04T18:37:00

Ricardo rocked!

Submitted on 2022-06-04T14:50:00

Our driver Soel was excellent

Submitted on 2022-06-04T14:37:00

Art was very fun, friendly and professional. Great job.

Submitted on 2022-06-04T13:11:00

Great driving by Peter, friendly and arrived early

Submitted on 2022-06-04T06:07:00

Driver arrived on time and did a great job communicating.

Submitted on 2022-06-03T17:08:00

Driver was great he got us here in good time it's polite friendly we enjoyed his company and his service would use again.

Submitted on 2022-06-03T14:17:00

We would love to have our same drivers for all of our reservations. She was great. She knew the area and knows the sights we really need to see. We are not allowed to add tips to the card, so we will pay cash.

Submitted on 2022-06-03T14:15:00

We would love to have our same drivers for all of our reservations. Art is amazing. He is very knowledgeable of the area and knows the sights we really need to see. We are not allowed to add tips to the card, so we will pay cash.

Submitted on 2022-06-03T13:35:00

Our driver was great! The vehicle was pretty rundown on the inside though and was creaking.

Submitted on 2022-06-03T09:09:00

Driver was very nice and gave us a brief of buildings and restaurants.

Submitted on 2022-06-03T06:58:00

My husband and I have had the pleasure of being driven by Augie and Rudy to LAX and home...very professional and friendly service! We have been customers of Karmel for several years now and never have been disappointed!

Submitted on 2022-06-02T04:33:00

Angel was a great driver. I have a Saturday reservation. I'd like to request him if possible.

Submitted on 2022-06-01T08:55:00

Vehicle needs cleaning in the inside. Otherwise, service and driver were great!

Submitted on 2022-05-10T10:14:00

Driver was amazing

Submitted on 2022-05-09T22:27:00

Manny, our driver was delightful. My husband a I greatly enjoyed our conversation with him on the way to the Grand Californian. We gave him a tip in cash.

Submitted on 2022-05-09T18:18:00

Great driver. Very helpful.

Submitted on 2022-05-09T16:29:00

I never got a text with instructions today so I could be more prepared for our driver upon arrival.

Submitted on 2022-05-09T07:28:00

Our driver Lisa was awesome! Give her a raise

Submitted on 2022-05-08T22:05:00

The driver waited us with patience. Big thnks!! Did already pay tip.

Submitted on 2022-05-08T19:05:00

Driver drove way to fast

Submitted on 2022-05-08T11:31:00

Will always use and recommend Karmel to others. Thank you for a very smooth and pleasant process!

Submitted on 2022-05-08T09:33:00

Tipped in cash. Vehicle was gross and needs to be updated. It also smelled.

Submitted on 2022-05-07T19:41:00

Wani was excellent!! Enjoyed her company!

Submitted on 2022-05-07T15:53:00

We will use your service again and recommend it to friends and family. Tipped driver already

Submitted on 2022-05-07T09:29:00

Very kind, personable. On time. Good communication.

Submitted on 2022-05-07T07:44:00

Absolutely great service Thank you!!!

Submitted on 2022-05-07T06:45:00

Eddie was the best! He made us feel safe, comfortable and he was patient when we were in the shuttle and when we were trying to find our way of the airport. I would definitely recommend Karmel to anyone I know.

Submitted on 2022-05-06T22:10:00

Wani was an wxcellent driver. Thank you so much Karmel. We will book with you again soon! We left a tip with the driver. ?Š?Š

Submitted on 2022-05-06T18:53:00

Everything went very smoothly

Submitted on 2022-05-06T16:50:00

More than 5 people in shuttle, which was over the promised limit. Took a long time for the shuttle to arrive.

Submitted on 2022-05-06T15:15:00

Yana was a pleasant and safe driver. Always reliable drivers and service with Karmel.

Submitted on 2022-05-06T14:38:00

Great trip and driver!

Submitted on 2022-05-06T11:18:00

Driver was supposed to let us know when she was at the airport and where to meet. Never did it and had another 30 minute delay. Will not use again and would prefer my 13.90 tip be refunded.

Submitted on 2022-05-06T10:44:00

Our driver was great. Our plane was late and she was still super sweet. Highly recommend her!

Submitted on 2022-05-05T17:33:00

Alan was a safe and awesome driver. Requesting his service again next week please.

Submitted on 2022-05-05T14:49:00

Kevin was a great driver and very courteous and kind as he greeted and dropped us off

Submitted on 2022-05-05T13:43:00

Richard was great!!! Go chargers!!!! Thank you it was a great ride to Disney hotel!!

Submitted on 2022-05-05T13:19:00

Everything was great including the driver. Only suggestion is the the tip shows on the receipt.

Submitted on 2022-05-05T11:48:00

John L (Van 437)was awesome! He was early, polite, requested That we put our seatbelts on and made sure we were all buckled in. He openex the door for us and was extremely polite.

Submitted on 2022-05-04T17:00:00

Driver had both front windows down the whole ride back. It was like a riding in a wind tunnel. Gratuity paid in cash

Submitted on 2022-05-04T13:27:00

I was very impressed with your van service. You kept me informed and were on time and the drivers we're personable and friendly.

Submitted on 2022-05-04T11:36:00

Great conversation, kind, and professional. We'll definitely use Karmel again!

Submitted on 2022-05-04T05:05:00

Kevin was on time and very helpful.

Submitted on 2022-05-03T22:32:00

Eddie was amazing, really appreciate him offering to make a stop if needed and helping us keep Disneyland a surprise for our 5 year old!

Submitted on 2022-05-03T14:15:00

Richard was great. Very pleasant, gave a narrated "transfer" to the airport and very professional. Always a great company to use!

Submitted on 2022-05-03T13:04:00

This made our travel experience an amazing one! It was so nice to have someone right there when we got to the airport and when we left our hotel to head back to the airport! It was one less stress! There was a lot of communication! Overall a great experie

Submitted on 2022-05-03T09:49:00

DeReith was extremely courteous, helpful, and patient with our little family. Thanks so much!!

Submitted on 2022-05-03T08:49:00

It was very unnerving that our original driver did not show up. We had to find a phone to contact your company to find out what was going on. A new driver (who was fantastic and extremely kind) was sent out right away. We highly recommend the driver th

Submitted on 2022-05-03T06:22:00

Kevin went out of his way to provide us with Great Service. Super nice guy. We did give him a nice tip. Thanks ?Š

Submitted on 2022-05-02T13:48:00

If anyone asks for transportation to Disney hotels from LAX, I'll recommend your shuttle company.

Submitted on 2022-05-02T12:20:00

Wonderful Service and reasonable price for families! Will definitely be using Karmel Shuttle again next time.

Submitted on 2022-05-02T08:15:00

Thomas was amazing!!!!

Submitted on 2022-05-02T06:49:00

Lisa was very professional, gave excellent instructions as to how to find her outside the airport, and very friendly and helpful.

Submitted on 2022-05-01T20:23:00

Very nice driver. Took my mind off of leaving my mom alone

Submitted on 2022-05-01T19:52:00

Casey was awesome ?Ž Very professional amd personable. Excellent communication!!!

Submitted on 2022-05-01T14:19:00

Our driver was on time and got us to the airport with no issues but didn't say a single word, introduce herself, or say thank you when we tipped her. It was weird as hell.

Submitted on 2022-05-01T13:21:00

Richard was awesome! Thanks!

Submitted on 2022-05-01T11:41:00

Thought I purchased a 3 to 5 person shuttle. I believe there were 9 on our hotel to airport trip.

Submitted on 2022-05-01T10:20:00

Richard was great!—very friendly and personable.

Submitted on 2022-05-01T09:25:00

Richard was awesome and even gave us a tour of LA.

Submitted on 2022-04-30T17:08:00

Great service! He helped unload and load piura luggage very professional and gave up tips for places to see for next time.

Submitted on 2022-04-30T15:53:00

Driver was waiting in the entrance for 10 min before pick up time, and did not text until 5 minutes after our pick up time. Van was roomy, but smelled like a locker room, please put Karmel Plackard on the door, can't see it on the dash when the driver

Submitted on 2022-04-30T13:02:00

Our driver was happy and very personable. We enjoyed our ride.

Submitted on 2022-04-30T12:59:00

Although the van could use a little TLC, the driver was prompt and courteous and got us to our destination in a timely fashion. I call that a success and will use Karmel again.

Submitted on 2022-04-30T12:02:00

We gave our driver the tip. Great service both ways! We will use your service again and recommend it to our friends

Submitted on 2022-04-30T10:06:00

Josh was exceptional, very friendly.

Submitted on 2022-04-30T09:37:00

Tipped in cash to driver! Excellent Driver enjoyed chatting with him!!!

Submitted on 2022-04-30T08:07:00

Thank you. Really appreciated transfer to and from the airport. Your drivers were on time, communicated well, and were very friendly.

Submitted on 2022-04-29T21:09:00

We had great service, 5 star. Super driver. Richard & Sandy Norgrove

Submitted on 2022-04-29T12:24:00

Jose was theeee best! Friendly and very professional:) and most importantly, on time!

Submitted on 2022-04-28T19:46:00

Our driver was incredibly friendly and I thoroughly enjoyed the ride and conversation during the trip. Truly a great experience all around!

Submitted on 2022-04-28T16:17:00

Our driver Josh, was very pleasant to ride. We had received another person, Antonio, identifying as our driver. Not sure what was going on with that. Excellent company.

Submitted on 2022-04-28T12:29:00

Dominique was amazing! This whole process was great and I don't regret it at all.

Submitted on 2022-04-28T11:40:00

Jose was awesome. He was friendly, expedient, communicative, and professional. He's the kind of driver that makes your company look fantastic. Thanks! (Gave cash tip)

Submitted on 2022-04-27T18:12:00

Nice work. Tires on front of van are worn on outside however. Check the alignment. Thx

Submitted on 2022-04-27T13:14:00

John was awesome?Œ?»

Submitted on 2022-04-26T17:29:00

Nico was fantastic in communicating with me as well as helping me find a safe place to get in his van, assisting with my travel companions ECV and safely navigating the roadways from the airport to our final destination. I don't miss the old bus service t

Submitted on 2022-04-26T17:00:00

Your company does a phenomenal job!!!! Thank you!

Submitted on 2022-04-26T14:41:00

Richard was awesom!

Submitted on 2022-04-25T12:18:00

Rene was helpful and friendly! Thank you!

Submitted on 2022-04-25T06:03:00

Rodney was fantastic!! He was quick to pick us up, so polite, pointed out some of the sights on the drive, helped with the bags, and we had a fast, smooth and safe ride! We used Karmel on our trip last year and we will use you again/ recommend!! Thanks!

Submitted on 2022-04-24T13:24:00

Rude driver, had an attitude when she picked us up. Picked up another family after us (we were supposed to be a 5 person private shuttle- our group is 5. We picked up 3 extra people, one of which was an infant who couldn't have been more than a year old

Submitted on 2022-04-24T13:14:00

Rodney was a fantastic driver. Pleasant to talk to! Thank you so much again!

Submitted on 2022-04-24T07:29:00

Elvira was wonderful and most importantly on time.

Submitted on 2022-04-23T21:47:00

Eddie was outstanding! Kind, safe, reliable and an excellent welcome to California

Submitted on 2022-04-23T11:31:00

Elvira was very nice ! Very comfortable ride!

Submitted on 2022-04-23T10:59:00

Our driver was very professional. Communication was excellent regarding how to find each other at the airport.

Submitted on 2022-04-22T17:11:00

Eddie was great!!!

Submitted on 2022-04-22T06:46:00

Richard was an amazing driver. He was on time and helped us into the van after loading all of our luggage. He is a very safe, friendly and professional driver. Thank you Richard. Wel already left a cash tip with Richard ?Š

Submitted on 2022-04-21T16:08:00

Richard was awesome. Hope to see him again.

Submitted on 2022-04-20T22:33:00

Great service! Kelli help us to get to the right pick up space. Will definitely use Karnel again.

Submitted on 2022-04-20T21:41:00

Natalie was great! She was quick to load and unload bags, friendly, personable.

Submitted on 2022-04-20T13:59:00

This is my second time having Richard as my driver and he is awesome! Punctual, helpful, and so friendly. If we can request drivers I would request Ricgardxeverytine and recommend him to all my clients and travel agent friends!

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