Customer Reviews and Feedback

Passengers traveling aboard Karmel Shuttle receive a Text message with our "Rate my Ride" App.
Reviews below are from our actual passengers in Real time.
Karmel Shuttle monitors driver's very closely with the use of the Rating App.
Our Customer Ratings average 4.5 out of 5 stars!

Let's face it...this is LA! One of the worst places for traffic in the Country!
One lane shut down on a freeway can easily cause a 20-30 minute delay.
A freeway closure can cause complete havic on our drivers arriving anywhere on time!

Did you know. LAX controls the flow of traffic for all transportation and shuttle companies within the terminals!
Driver's have to go through a trip ticket booth to enter the terminals to pick-up passengers.
All the other guys have to go through the same security booth & process at LAX which is adding longer lines
and causing the flow around the airport to be extremely slow.
During Peak periods at LAX please expect a possible waiting period for your driver to get through the traffic to get to your terminal

We thank you for understanding all the challenges our driver's face in our industry.
With today's technology we do the best we can to get our driver's to you on time!

Submitted on 2018-01-24T17:03:00

Driver was excellent, very helpful regarding amusement parks

Submitted on 2018-01-23T16:08:00

Everything was fine. The website booking software could use some updating. A bit confusing and wonky

Submitted on 2018-01-02T13:54:00

This driver is so nice.I'll use Karmel again.

Submitted on 2018-01-02T13:43:00

Our driver was awesome and personable!!

Submitted on 2018-01-02T10:55:00

Very friendly and accommodating!

Submitted on 2018-01-01T10:55:00

Keep up the good work :)

Submitted on 2018-01-01T09:22:00

outstanding performance, thank you!

Submitted on 2018-01-01T07:19:00

Very personable, friendly and helpful driver

Submitted on 2017-09-22T09:50:00

Very fast, easy, convenient service Thank you

Submitted on 2017-09-22T09:36:00

Great job all around. I will use you again

Submitted on 2017-09-22T08:41:00

Excellent service!! Very good driver. Was so pleasant to talk to her.

Submitted on 2017-09-22T08:40:00

I find your online booking/confirm difficult to use. I always have to use the phone to make or complete booking.

Submitted on 2017-09-21T21:25:00

Really enjoyed the convenience of your shuttle and your awesome drivers!

Submitted on 2017-09-21T14:03:00

Very pleased wi the service you provide and texting to stay up to date. Jerry and Margaret both excellent drivers

Submitted on 2017-09-21T11:11:00

Alex was very helpful and accommodating!!!

Submitted on 2017-09-21T08:18:00

Loved the driver

Submitted on 2017-09-21T06:22:00

Driver made great time, very personable and not too chatty. The vehicle was clean but slightly musty smelling. Thank you.

Submitted on 2017-09-20T17:25:00

Driver was nice but honestly shouldn't be a professional driver. My husband and I felt very unsafe and sick the whole ride to the airport. He was constantly accelerating and swerving. His range of speed was between 55-80, speeding up and slowing down.

Submitted on 2017-09-20T14:22:00

I'll se you on Christmas

Submitted on 2017-09-20T13:15:00

Great experience!

Submitted on 2017-09-20T12:07:00

Very nice. I have to admit that I am not very tech savvy so I called and was greeted warmly and professionally. The driver was awesome. Thank you

Submitted on 2017-09-19T21:49:00

Both drivers were excellent!! They were on time, kind, and respectful. I felt safe with them. Thank you very much..

Submitted on 2017-09-19T20:32:00

Marcus is the best driver ever....very safe

Submitted on 2017-09-19T17:27:00

I like how you texted us with the van number and where to wait.

Submitted on 2017-09-19T17:11:00

Driver came on time, was friendly and helpful. Conversed with us the entire trip and didn't make us feel like a burden. Way better than the other shuttle guys with the blue van. LOL

Submitted on 2017-09-19T16:11:00

Our driver was very polite and friendly. We missed our scheduled flight and everybody who helped us was very professional and accommodating. A wonderful experience!!

Submitted on 2017-09-19T16:05:00

We waited for 1 hour at the airport

Submitted on 2017-09-19T14:05:00

Driver of 399 was the best Karmel driver we've ever had! Very friendly and personable. When you arrive at the airport tired, he's exactly the kind of welcoming person you want!

Submitted on 2017-09-19T13:16:00

I wasn't too impressed with being packed in and being drove around for a while picking other passengers up. The return trip wasn't as good as the original pickup.

Submitted on 2017-09-19T12:37:00

Josh, our driver, was outstanding with additional information regarding the area. We would request him when we come back!

Submitted on 2017-09-19T06:04:00

On time, very good service. Will use their sevice again.

Submitted on 2017-09-18T19:52:00

She was a ok driver, but seemed like she needs a course on customer service, not friendly at all, never a smile, just more training?

Submitted on 2017-09-18T19:47:00

Our return driver was awesome, not sure what his name was, but he was great! Van #408

Submitted on 2017-09-18T19:01:00

We were very satisfied with the service. This is the third time we have used Karmel Shuttle. We will recommend your service to family and friends; we will use Karmel for future trips. Thank you.????

Submitted on 2017-09-18T18:03:00

Drive of vehicle 337 was extremely friendly and helpful. I liked the text messages I received when I had landed at the airport. Driver picked me up on 9/17/17

Submitted on 2017-09-18T17:09:00

We were told we could split billing with two cards but they wouldn't let us.

Submitted on 2017-09-06T09:49:00

Eric was very nice

Submitted on 2017-09-06T07:33:00

Jerry was prompt, curtious, and very professional.

Submitted on 2017-09-06T06:46:00

Have had a really good experience with your service. Driver was awesome. Thank you.

Submitted on 2017-09-05T18:28:00

Very efficient and straightforward!! Thank you :))

Submitted on 2017-09-05T17:21:00

Our driver was very polite and knowledgeable of how to get us to our hotel the best and fastest way safely.

Submitted on 2017-09-05T13:15:00

Our driver was amazing!!! He was super friendly and was a safe driver!!!!

Submitted on 2017-09-05T12:12:00

Very pleasant and very quick.

Submitted on 2017-09-04T17:10:00

Professional and reliable

Submitted on 2017-09-04T16:53:00

Very enjoyable ride, highly recommended

Submitted on 2017-09-04T10:13:00

Carlos was the driver today. We was very nice, courteous and got us to the airport in plenty of time.

Submitted on 2017-09-04T08:16:00

Driver was very professional, friendly, and efficient. The vehicle was a little creaky and bumpy, but we got to the airport in good time.

Submitted on 2017-09-04T06:57:00

Great conversation. Early arrival. Thanks.

Submitted on 2017-09-04T06:12:00

Great service! Thanks so much for making the trip quick and easy! Driver was great.

Submitted on 2017-09-03T19:57:00

Always a pleasure!

Submitted on 2017-09-03T17:39:00

Driver was delightful and we made good time to the airport. There was a small problem on the seat next to the door. However, the car was nice and cool and I had an alternative location to sit, so no problem. I look forward to my return trip on October

Submitted on 2017-09-03T15:25:00

Everything was excellent, the driver was on time, and very nice and friendly on both times, when I came on 8/31st, and now 9/3.I will definitely use the service again in the future.Thank you

Submitted on 2017-09-02T21:29:00

Pyper was great.

Submitted on 2017-09-02T20:17:00

Mike on the 30th and (I think) Kevin on the 27th were professional and personable. We really enjoyed their help.

Submitted on 2017-09-02T18:37:00

Thank you!

Submitted on 2017-09-02T09:25:00

We really like your service. You never disappoint.

Submitted on 2017-09-02T01:36:00

Nice guy

Submitted on 2017-09-01T20:25:00

Our driver was on time and friendly! Very easy to book the reservation.

Submitted on 2017-09-01T13:10:00

Josh was very informative and helpful

Submitted on 2017-09-01T11:41:00

We used Karmel in the past. Karmel has been our number one choice of transportation when we come to Disneyland. Our driver was SUPER today. Thank you.

Submitted on 2017-09-01T08:45:00

Perfect trip to airport, especially liked our driver. Very friendly. Thank you!

Submitted on 2017-09-01T05:12:00

Went great!

Submitted on 2017-08-31T11:28:00

Friendly and prompt. Would ride with again.

Submitted on 2017-08-31T10:55:00

Driver was incredibly nice, the whole process was seamless. The best way to get from LAX to Disneyland!

Submitted on 2017-08-31T10:23:00

Great service from dan! I had never done this before so I figured I'd have to wait. But he was right there waiting for me and the drive to my hotel was a breeze. He has a great personality and I enjoyed chatting with him. Would definitely recommend!

Submitted on 2017-08-31T08:51:00

Jose is a fantastic driver! I felt safe & secure the whole time!

Submitted on 2017-08-31T07:06:00

Driver Cineka (sp?) was on time, very professional, ans customer focused. Best drive I have had in a while.

Submitted on 2017-08-31T05:45:00

Very friendly driver. I was the 1st ride of the day, and he was at my house early. Very safe and professional driver. The trip to the airport flew by. It was like talking to a friend. I will definitely continue to recommend Karmel.

Submitted on 2017-08-30T15:31:00

Driver was very good and helpful.

Submitted on 2017-08-30T14:12:00

Driver was very knowledgeable of the area and provided excellent advice.

Submitted on 2017-08-30T01:28:00

You guys are awesome.

Submitted on 2017-08-30T00:13:00

Driver on the way there was awesome very good first impression

Submitted on 2017-08-28T19:47:00

Terrence was wonderful. We were very impressed.

Submitted on 2017-08-21T11:50:00

Great helpful driver. Service made transportation easy for this trip.

Submitted on 2017-08-21T11:49:00

Good service. Driver was nice.

Submitted on 2017-08-21T08:25:00

Was just great, Thanks! Carlos is the best?

Submitted on 2017-08-21T08:12:00

Socorro was great. We have used your compNy before and will use you again.

Submitted on 2017-08-21T07:42:00

Always use & recommend Karmel. Driver was very kind

Submitted on 2017-08-21T07:09:00

Kevin was great. Picked me up on his second round, we then picked up 4 more people on the third round.

Submitted on 2017-08-20T19:05:00

Always reliable and nice and helpful

Submitted on 2017-08-20T15:53:00

Excellent service! I'll use it again in the future.

Submitted on 2017-08-20T15:47:00

Paulinho was great!

Submitted on 2017-08-20T12:03:00

Great job!

Submitted on 2017-08-20T11:49:00

Wish I was sent information on the hotel pickup in advance since it was set without my knowledge. Luckily it worked out and I was ready.

Submitted on 2017-08-20T07:15:00

Driver was early and very friendly. His van was very well organized and clean. He was a very safe driver and got me to the airport ahead of schedule.

Submitted on 2017-08-20T06:50:00


Submitted on 2017-08-20T03:36:00

Our driver was awesome!!

Submitted on 2017-08-19T16:58:00

Would use it again.

Submitted on 2017-08-19T14:50:00

Drivers were very nice and accommodating. Shuttles were a bit worn, but clean and always on time. The reservation process was nice and smooth.

Submitted on 2017-08-19T12:53:00

Mike G was a great driver and kept communication going with all passengers. Well done. Thank you

Submitted on 2017-08-19T12:46:00

Candace was wonderful!

Submitted on 2017-08-19T11:51:00

Very nice driver!

Submitted on 2017-08-19T09:26:00

Quick and easy

Submitted on 2017-08-19T08:37:00

The whole transaction from start to finish with your company was fantastic! Mike the driver was very nice as well! I am very delighted with your service. Thank you!

Submitted on 2017-08-19T06:58:00

Excellent service!

Submitted on 2017-08-19T06:37:00

Francisco early & nice smooth ride! Thank you

Submitted on 2017-08-19T06:36:00

Very patient as I looked for my missing wallet that fell under the seat. Very engaging with clients in a professional nanner

Submitted on 2017-08-19T06:31:00

Great driver! Very courteous and prompt and good driver

Submitted on 2017-08-18T15:08:00

The driver was very nice. He offered my child the use of a tablet with Netflix during the trip to the hotel.

Submitted on 2017-08-18T14:48:00

Excellent service. We'll definitely book your shuttle service again. Good price courteous drivers. Timely and helpful.

Submitted on 2017-08-18T14:35:00

I think a notification should be sent when the shuttle is on the way with an estimated time of arrival or a number of prior stops before one's schedule pick up and the shuttle number. Each person should not have to call and speak with a Dispatcher.

Submitted on 2017-08-18T14:26:00

The pick up was late.

Submitted on 2017-08-18T14:21:00

This is the first time using Karmel. I was impressed with the on-time service, automated notifications and directions given. I will use Karmel again.

Submitted on 2017-08-18T13:34:00

The driver was outstanding.

Submitted on 2017-08-18T13:17:00

Little late but good service overall.

Submitted on 2017-08-18T12:21:00

Practically perfect in every way

Submitted on 2017-08-18T11:22:00

Shuttle was on time both ways , impressive .?€?€?€

Submitted on 2017-08-18T10:37:00

We didn't leave the hotel for over 30 mins after our p/up time. 3 out of the 4 passengers were ready, but we had to wait around for 1 person who never showed up. I feel as though there should be a wait of 10 mins and not longer.

Submitted on 2017-08-18T08:36:00

It was a great service. I'll definitely use it again in the future.

Submitted on 2017-08-17T13:55:00

Was very effortless, and enjoyable. Glad I used the service

Submitted on 2017-08-17T13:22:00

John was wonderful! So patient and kind. Such a safe driver!

Submitted on 2017-08-17T12:29:00

Driver was very friendly and professional. ?Š

Submitted on 2017-08-17T12:28:00

Michael was very nice and professional. ?Š

Submitted on 2017-08-17T11:43:00

Your service was everything I needed. Without much-needed attention by me, everything was handled with ease by you and the driver was awesome at his job. Thank you so much.

Submitted on 2017-08-17T09:46:00

Kevin my driver was exceptional and very helpful pointing out different landmarks

Submitted on 2017-08-17T06:11:00

Very easy booking. The driver was on time, and the van was spotless.

Submitted on 2017-08-16T21:42:00

Very high class driver. I enjoyed my ride immensely. I didn't have to wait at all.

Submitted on 2017-08-16T11:00:00

Shuttle was on time. Excellent service overall.

Submitted on 2017-08-16T10:06:00

Great service, thank you

Submitted on 2017-08-16T07:08:00

We are very impressed with the outstanding service.

Submitted on 2017-08-16T04:58:00

My driver was right on time and it was a verrrry pleasant ride to the airport! Thank you.

Submitted on 2017-08-15T16:39:00

Our driver was the best we've ever had with any service like this… Give the man a raise!

Submitted on 2017-08-15T13:58:00

Very clean car! The driver was very friendly.

Submitted on 2017-08-15T11:34:00

Great service Drivers should carry change to not affect the tip You guys are great!

Submitted on 2017-08-15T11:33:00

Service and the entire process was great!!The only thing I would suggest is for drivers to have change available. It makes one feel like they need to tip bigger and there should not be pressure to tip more or less. Should have proper change

Submitted on 2017-08-15T07:01:00

Outstanding driver. Pleasant, with a great personality. Timely pick up.

Submitted on 2017-08-14T22:31:00

Very smooth

Submitted on 2017-08-14T22:25:00

Greg was amazing. He came in EXACTLY at 840pm. Very courteous.....had some great ride ever...for me

Submitted on 2017-08-14T17:18:00

Driver was friendly, shared helpful info, and was a safe driver. Definitely will use again in the future. Thank you.

Submitted on 2017-08-14T15:55:00

Ryan was our driver and he was superb. Friendly, helpful, courteous and a very good driver!

Submitted on 2017-08-14T13:48:00

Excellent driver

Submitted on 2017-08-14T13:14:00

Loved the driver giving us updates on how long it would take us to arrive at the hotel. Really appreciated as this is my first time here.

Submitted on 2017-08-14T10:50:00

1st time user. Will use again.

Submitted on 2017-08-14T10:16:00

Omar did great job. Early on time for pickup. Fought thru traffic jam and made it to LAX on time.

Submitted on 2017-08-14T10:11:00

Carlos in van 399 was so incredibly nice and respectful. He really made the end of our trip! Would HIGHLY recommend Carlos!!

Submitted on 2017-08-13T22:58:00

Excellent service. Thank you so much.

Submitted on 2017-08-13T17:08:00

Super friendly stuff and no charge for switching shuttle times!

Submitted on 2017-08-13T11:59:00

The pickup was quick, even after my flight was delayed. After calling the 1-888 number, a shuttle was there within 10 minutes. The driver/operator was the best part. Brian in 422. Professional and engaging, and service to the letter. Great experience!

Submitted on 2017-08-13T11:23:00

I am very happy with this service, excellent driver and very friendly.

Submitted on 2017-08-13T10:27:00

Reservation system, confirmation, pickup all outstanding. Will use again.

Submitted on 2017-08-13T07:51:00

Rodney was at the hotel early and it was a smooth successful trip.Thanks,Toby

Submitted on 2017-08-13T03:31:00

Jerry was very professional and personable. He made our experience traveling to the airport enjoyable.

Submitted on 2017-08-12T19:47:00

The shuttle was timely and the driver was helpful and friendly.

Submitted on 2017-08-12T14:21:00

Terrance was great!

Submitted on 2017-08-12T12:26:00

Josh was awesome!

Submitted on 2017-08-12T10:19:00

The phone staff and especially both drivers were very courteous, friendly and professional! I recommend raises for the drivers! It was a blessing traveling with you!

Submitted on 2017-08-12T10:06:00

Nicest driver I've ever had

Submitted on 2017-08-12T07:14:00

We are very happy with our driver's excellent service. He was very pleasant. Will definitely recommend your shuttle service.

Submitted on 2017-08-12T06:05:00

My driver was a very friendly lady and she made the trip to the airport very enjoyable.

Submitted on 2017-08-12T05:16:00

Good on-time service.

Submitted on 2017-08-12T03:21:00

Both drivers were very personable. Made the ride enjoyable.

Submitted on 2017-08-11T18:06:00

Our driver was awesome and friendly. We are repeat customers and recommend you.

Submitted on 2017-08-11T18:05:00

Our driver was awesome and friendly. We are repeat customers and recommend you.

Submitted on 2017-08-11T16:06:00

Driver and ride was great. Wait to be picked up was a little long...maybe 45 mins to an hour, but all in all okay.

Submitted on 2017-08-11T15:30:00

Driver early and very friendly and helpful!!

Submitted on 2017-08-11T09:57:00

You have won us over! Excellent service & right on time! See you in November of 2017.

Submitted on 2017-08-11T09:45:00

Monique was informative and very pleasant. Would highly recommend to friends

Submitted on 2017-08-11T07:17:00

Jerry did a great job

Submitted on 2017-08-10T22:16:00

Driver in vehicle 399 was great got us they LAX traffic n on our way home. Anyway when I travel w Karmel again I could request him?

Submitted on 2017-08-10T18:03:00

Josh was great! Welcoming and knowledgable about the area!

Submitted on 2017-08-10T17:30:00

Such a friendly driver and fast easy service. Very pleased!

Submitted on 2017-08-10T17:19:00

Great first impression! Well organized & easy to navigate on my smart phone!

Submitted on 2017-08-10T14:38:00

Very nice driver. Sowell ( Is it right name) Anyway it was a wonderful ride.

Submitted on 2017-08-10T13:17:00

My first time using Karmel shuttle per referral by friend . Glad I took her advice . Experienced driver . No stress will take it again if needed and definitely refer to other friends

Submitted on 2017-08-10T12:52:00

Everything went smoothly; texts all helpful.

Submitted on 2017-08-10T06:24:00

Our driver was very friendly and kept us calm in traffic!

Submitted on 2017-08-09T23:20:00

We have been so impressed with Karmel and their drivers. They are so kind and quick to help. We just got off of a boat that was 39 min late. We were tired, frustrated, a little sea sick, worried we had missed our ride but there was Karmel waiting for us.

Submitted on 2017-08-09T21:44:00

John was professional and personable. Expertly drive us to our destination. I would highly recommend Karmel Shuttle to family and friends.

Submitted on 2017-08-09T21:29:00

Our driver was great. We were late getting out of Disneyland we got a call about 5 minutes before our pick-up letting us know she was at hotel and she was very understanding and super friendly when we finally arrived.

Submitted on 2017-08-09T17:40:00

Keep up the good work

Submitted on 2017-08-09T15:38:00

Great Driver Michael.

Submitted on 2017-08-09T12:48:00

Driver very pleasant and helpful. Very short wait til pickup.

Submitted on 2017-08-08T12:42:00

My plane was late & your driver was extremely polite & waited.

Submitted on 2017-08-07T07:15:00

Excellent service

Submitted on 2017-08-06T23:05:00

Top service, as always. Thank you again!!!!

Submitted on 2017-08-06T11:34:00

Driver very professional, friendly and knowledgable!

Submitted on 2017-08-06T11:10:00

It was great. He picked us up promptly and was very friendly. The van was clean and comfortable. I will definitely use this survive again

Submitted on 2017-08-06T10:22:00

Really enjoy the text Communications and continually keeping us informed!

Submitted on 2017-08-06T10:12:00

Driver very personable! We were so thankful we didn't have to drive in LA rush hour traffic on our virgin trip to the city. Will definitely use again in the future.

Submitted on 2017-08-06T10:09:00

Left my phone in the van when we were dropped off a LAX. Fortunately the driver answered and circled back around to save the day! The service was already quick and painless, this just made me a lifelong customer. Kudos!

Submitted on 2017-08-05T22:05:00

My driver was wonderful. She arrived early for pickup and was very personable. She kept me company and shared stories with me during our drive. She was also very knowledgeable about the area.

Submitted on 2017-08-05T10:15:00

Great on time service and communications

Submitted on 2017-08-05T07:15:00

Excellent driver. Helpful, and courteous.

Submitted on 2017-08-03T19:15:00

Great service no wait, efficient driver well organized. Better than Disneyland shuttle.Pop

Submitted on 2017-08-03T18:46:00

The shuttle service for both legs of our trip was fantastic! The drivers arrived incredibly prompt and super nice. I will absolutely recommend this company to my friends and family. Thank you so much!!

Submitted on 2017-08-03T11:28:00

We had an excellent driver! He was cordial, safe and made the shuttle experience a positive one!

Submitted on 2017-08-03T08:16:00

I give our driver 10+

Submitted on 2017-08-03T06:34:00

Our driver was punctual and very pleasant. We arrived at our destination quickly and safely.

Submitted on 2017-08-03T06:12:00

Great driver--pleasant. Shuttle on time. Your service is always exceptional.

Submitted on 2017-08-02T20:39:00

The driver was excellent! He drove very smoothly! I don't think he had to apply his brakes one time until we came to a red light. The van was nice and cool. My daughter asked him to turn off the radio because we were tired of traveling noise.

Submitted on 2017-08-02T18:20:00

Driver was wonderful, long drive but can't blame him for traffic

Submitted on 2017-08-02T15:23:00

Thank you for accommodating me after my flight was cancelled and I had to take a later flight!

Submitted on 2017-08-02T10:06:00

Good safe ride. Thank you

Submitted on 2017-08-02T06:21:00

On time and helpful. Texting is great!

Submitted on 2017-08-01T04:22:00

Great service. Our driver was excellent. She was so friendly and provided us with a lot of information about Disneyland and restaurants.

Submitted on 2017-07-31T21:21:00

Excellent! On time pick up and got me here with plenty of time to spare! Great service!

Submitted on 2017-07-31T05:58:00

you guys are always my go to whenever I visit Disneyland, which is somewhat frequently; I cannot tell you guys how wonderful and stress free you make the situation every single time; keep up the great work

Submitted on 2017-07-30T17:20:00

I did recommend to a friend and she used your service.

Submitted on 2017-07-30T16:41:00

Very nice driver. Prompt pick up. Safe and courteous driver. Our only choice for shuttle service!

Submitted on 2017-07-30T15:28:00

Everything was exactly on time and the messaging was stellar!

Submitted on 2017-07-04T08:25:00

We thank you for your shuffle I did think we had to wait at the airport a little longer than I would have liked even though we appreciate the services and will call again

Submitted on 2017-05-26T10:34:00

Jerry was an great driver.

Submitted on 2017-05-26T10:15:00

Driver was great

Submitted on 2017-05-26T09:14:00

Angela was very friendly and outgoing. :)

Submitted on 2017-05-25T18:57:00

You are the BEST!!!

Submitted on 2017-05-25T15:11:00

Excellent service. Karmel shuttle will be my first go to from here on. :-)

Submitted on 2017-05-25T12:34:00

Our driver was absolutely amazing! Very professional & personable & friendly, putting us at ease. I really appreciate how very much he made our drive so very informative & it will help us to be able to plan our vacation at the park. Thank you!

Submitted on 2017-05-25T12:03:00

Service from driver Josh was great and on time!

Submitted on 2017-05-25T12:03:00

Amazing service. For sure using this service again.

Submitted on 2017-05-25T10:53:00

Driver of vehicle #414 was very kind.

Submitted on 2017-05-25T08:56:00

Ride was on time, driver, Nubia, was excellent and overall very pleasant ride.

Submitted on 2017-05-25T08:29:00

Soan (I think that is his name) was wonderful company and a great driver. Thank you for the great beginning to my vacation.

Submitted on 2017-05-25T07:49:00

On time great service as always

Submitted on 2017-05-25T03:49:00

Hard to make reservation on line

Submitted on 2017-05-20T08:22:00

This Driver forget his name was great he talked to us kind of told us what we were seeing which was really nice since we have not been there before THANK YOU

Submitted on 2017-05-05T09:58:00

Much faster service than 1han the last shuttle service we took. Thank you for providing us with excellent service to our hotel. Our trip was off to a good start.

Submitted on 2017-05-04T12:06:00

Katrina was very helpful and had a great sense of humor.

Submitted on 2017-05-03T20:07:00

Our driver was super awesome! Thank you for everything

Submitted on 2017-05-03T08:26:00

Great service! Friendly driver!

Submitted on 2017-05-03T00:03:00

Our driver was very sweet.

Submitted on 2017-05-02T21:32:00

Your drivers are hero's having to cope with the traffic in LA - it is horrendous!

Submitted on 2017-05-02T20:26:00

Great service, friendly and personable driver, Chanel!

Submitted on 2017-05-02T18:10:00

Terrence was very respectful and courteous. Service was prompt. Thanks!

Submitted on 2017-05-02T12:33:00

Driver great. Highly recommend. Have used numerous occasions and I have been very pleased. No problems.

Submitted on 2017-05-02T12:09:00

As usual your service was outstanding!

Submitted on 2017-05-01T18:27:00

Wonderful service Thank you John Monger

Submitted on 2017-05-01T14:06:00

Shuttle was half hour late and still had additional stop after us. Driver made a personal call during trip, not hands free. Still would recommend your shuttle over Super Shuttle!

Submitted on 2017-05-01T14:01:00

The driver was very friendly, courteous and helpful.

Submitted on 2017-05-01T13:50:00

Am enjoying my sunny ride to Long Beach.

Submitted on 2017-05-01T10:50:00

Torrance was very friendly and we had a great experience. I will be reccomending your service to all of my travel clients

Submitted on 2017-05-01T09:47:00

Driver was very helpful with recommendations. Was very nice and could keep a conversation while being a perfect driver. Definitely will recommend.

Submitted on 2017-05-01T06:51:00

Our driver was so upbeat, informative, & interesting!!!

Submitted on 2017-04-27T14:03:00

Great! Third time used no problem s

Submitted on 2017-04-23T18:14:00

Driver was friendly and answered my questions about the area, which gave me peace of mind! Would definitely use this service again!

Submitted on 2017-04-22T12:09:00

Terrance was very good

Submitted on 2017-04-20T20:11:00

Shuttle arrived within 15 minutes of us getting our luggage. The driver was very freindly and had helpful advice. First impression is great!

Submitted on 2017-04-20T11:26:00

Van temps were kinda cold but other than that everything was fine.

Submitted on 2017-04-19T15:18:00

Carlos is very congenial. Would love to ride in his shuttle on Sunday when returning to SNA.

Submitted on 2017-04-18T16:07:00

Ron is professional, courtesy and an excellent driver!

Submitted on 2017-04-17T06:34:00

Much better than the first ride driver was nice. Made to the airport within an hour from pick up.

Submitted on 2017-04-16T13:29:00

I love how friendly and helpful the driver was...I will definitely nose this service again!

Submitted on 2017-04-16T11:55:00

Our driver Dion was the BOMB! He gave us some great advice, directions and conversation. So glad he was our driver!

Submitted on 2017-04-15T13:11:00

Driver is friendly and nice. Jr wil definitely be recommeded

Submitted on 2017-04-12T05:30:00

Driver had snacks and water in vehicle which was nice

Submitted on 2017-04-11T17:30:00

Terrence was a good driver with courtesy and driving.

Submitted on 2017-04-10T11:29:00

The van was there within 5 minutes of my call. Very friendly driver. And one of the cleanest shuttles I think I have ever ridden in.

Submitted on 2017-04-10T10:05:00

Great driver - Cynica

Submitted on 2017-04-09T16:03:00

This was the best ride I have had to LAX

Submitted on 2017-04-09T07:15:00

Our driver to the airport was excellent! He was a few minutes early. He was professional. His vehicle was spotless. He was a great driver and had checked the traffic conditions in advance. 5 stars to this driver. He was top notch!

Submitted on 2017-04-08T10:35:00

Moni questions was very professional courteous and excellent driver. We certainly recommend your services and wil use your service next time we fly in!

Submitted on 2017-04-06T16:57:00

Service was very good. Our driver Cliff was most friendly & very professional. Look forward to tomorrow's transfer to the cruise ship. Hope we have Cliff once again !!

Submitted on 2017-04-05T13:00:00

Much better than the competition for a little extra $

Submitted on 2017-04-05T11:00:00

Excellent all the way!! Early call confirmation, prompt (early) pick-up at the hotel, and courteous service throughout! Will definitely use again!

Submitted on 2017-04-04T13:48:00

Floyd was great!

Submitted on 2017-04-02T06:54:00

Monique was a really great driver

Submitted on 2017-04-01T18:53:00

Carlos is so friendly and courteous! Can I request him for my return trip on Monday?

Submitted on 2017-03-30T14:35:00

395 Terrance is fantastic. Professional careful very nice

Submitted on 2017-03-30T13:09:00

Thank you , Carlos!!!

Submitted on 2017-03-30T08:49:00

Our flight was canceled and we had to quickly reroute to another airport. Shuttle service was quick and accommodating. Josh was exceptional. He was friendly and very helpful. Thank you!

Submitted on 2017-03-29T06:46:00

Your office put the wrong street address for my pickup location, so the driver had difficulty finding my hotel. But he was still on in time

Submitted on 2017-03-28T13:53:00

Our driver rocked! He was early (so we're we so it was perfect!). He was friendly, conversational & informative. He was even considerate enough to lower the radio volume when the van slowed down so it wasn't too loud for us. A++

Submitted on 2017-03-27T11:42:00

Denise is the best, most friendly driver. We loved her.

Submitted on 2017-03-25T14:43:00

Driver Denise picked us up from LAX, on Mar. 21,she is awesome. She gave us a lot of information, as it was our first trip to Disneyland. 5 cheers to Denise!

Submitted on 2017-03-25T08:00:00

Some of the driving was crazy but that's Cali drivin for ya! The drivers were very personable and super respectful and well mannered. Our guy this morning went above and beyond and came back to the airport to give us something we left in the van. Kudos!

Submitted on 2017-03-24T13:55:00

Best first time ride I could wan th in LA. Mazelle was amazing. Acruslly picked me out of the crowd 5 minutes off the plane. Delightful driver. Will absolutely use Karel again!Darren Akerman

Submitted on 2017-03-23T09:24:00

I highly recommend Karmel shuttles to everyone. My driver was polite and right on time. It's my first time in LA and driver talked to about the history of LA and did point out and recommended a couple of places to see and visit.

Submitted on 2017-03-23T09:23:00

Terence is awesome

Submitted on 2017-03-22T17:33:00

We are so thankful! Great ride! Our driver is Monique and she is lovely!

Submitted on 2017-03-20T10:30:00

Thank you. Truely admire how you folks navigate the traffic!!

Submitted on 2017-03-18T18:04:00

Cassie was very friendly and a great driver.

Submitted on 2017-03-17T14:53:00

Our driver Yana was exceptional! Thank you!

Submitted on 2017-03-16T14:40:00

Driver is a bit obnoxious.

Submitted on 2017-03-16T12:09:00

A big thank you to dispatch and our driver fur accommodating us by picking us up early from the cruise terminal. I will definitely recommend Karmel to friends and family moving forward

Submitted on 2017-03-16T05:58:00

Our driver, Josh is quite an asset!Gave us a tour all the way to our hotel and made us feel so welcomed.On top of that very positive personal experience, our van was nearly 30 minutes early.

Submitted on 2017-03-14T18:23:00

Terrence in Van 395 - what an amazing driver. Such a great ride to lax. Love Karmel Shuttle except when dispatch sends us to Disneyland for a pick up on the way from Aliso Viejo to lax. Yay. Not this time. Just Terrence and I.

Submitted on 2017-03-14T12:12:00

Our driver lady was fantastic. Great recommendations for area ideas

Submitted on 2017-03-13T12:10:00

Terrence was terrific - he was early for the pickup, personable and fun during the ride.

Submitted on 2017-03-12T09:17:00

The driver who took the three of us from grand Californian Disneyland to lax was very professional & pleasant.

Submitted on 2017-03-12T06:57:00

My driver was great. Took me to a shortcut to get to airport faster. Nice guy

Submitted on 2017-03-12T05:59:00

Directions to shuttle parking could have been a bit clearer, but fantastic service overall! Thank you!

Submitted on 2017-03-11T20:39:00

Seneca is very friendly and personable. Love the tips he gave us about the area and Disneyland.

Submitted on 2017-03-11T11:30:00

Very impressive. Timely and flawless. A good start to being away from home (ugh) for a mandatory conference.

Submitted on 2017-03-11T09:50:00

After being delayed nearly 7 hours due to weather, and a total travel time to LA of over 16 hours, it was so nice to simply make a call for a ride. The text follow up was terrific. Our driver was on time and extremely nice. He was a fabulous welcome.

Submitted on 2017-03-10T17:46:00

Craig was great, pickup was quick, drive was event free and arrival was timely.

Submitted on 2017-03-10T13:05:00

Our return driver was on his first day. He was excellent. Super nice, super safe, and friendly.

Submitted on 2017-03-09T10:57:00

Candy did a wonderful job

Submitted on 2017-03-07T15:39:00

Amazing driver and service - thank-you!

Submitted on 2017-03-07T15:34:00

Awesome service you guys have. This worked out really well. Super easy and efficient. Hats off boys and girls!!!

Submitted on 2017-03-06T18:19:00

Terrance was great!!

Submitted on 2017-03-06T16:57:00

It is a great service I would recommend it to my friends so we're really grateful to you guys thank you so much wonderful day

Submitted on 2017-03-05T21:02:00

I have nothing but praise for Karmel! I don't fly often, but have used Karmel for all except two trips. As long as you continue with integrity, safety and customer service, your company will continue to succeed!

Submitted on 2017-03-03T15:38:00

Monique is a good driver and did a great job. She was on time, very friendly and helpful in any way she could be.

Submitted on 2017-03-03T05:49:00

It was a great drive with great conversation that made the time go by fast. I have already recommended Karmel Shuttle to several friends.

Submitted on 2017-03-02T20:26:00

Very smooth transportation. Thank you 😃

Submitted on 2017-03-01T18:19:00

Opened the doors for my wife and I. Was very friendly and professional.

Submitted on 2017-03-01T09:26:00

We love Karmel. We will use it again for sure

Submitted on 2017-02-28T22:49:00

Thanks for waiting for my late flight!!

Submitted on 2017-02-28T10:32:00

You've got great drivers. We would def use you again!

Submitted on 2017-02-28T09:22:00

Sennecha (sorry, not sure how to spell it) was very friendly. Great driver. Thanks!

Submitted on 2017-02-27T15:49:00

Thank you to our driver. He was very friendly and helpful. Got us to the airport with time to spare. Great job!

Submitted on 2017-02-27T12:46:00

Our arrival experience was not great, but today's was excellent. Yes, likely to recommend & to use again when in the area.

Submitted on 2017-02-27T11:28:00

This is the best shuttle service I have had since going to the RECONGRESS for 17 years and the quickest one. Prime Time and Super Shuttle do not even meet your excellent service. Thank you!

Submitted on 2017-02-27T11:23:00

I'll use Karmel again when I come back to Anaheim. Thanks.

Submitted on 2017-02-27T10:36:00

Great service. Will use again next year when coming to the RE Congress. Thank you for all your hard work. It shows in your service and great drivers.

Submitted on 2017-02-27T05:52:00

Terri was kind personable and prompt.

Submitted on 2017-02-26T19:59:00

Great service. Please continue to shuttle the Congress participants. Best shuttle service ever.

Submitted on 2017-02-26T12:14:00

Very friendly service on time employees are awesome. I would recommend this shuttle service to all. Thank you for making our trip even better.

Submitted on 2017-02-25T22:07:00

Pick up could ask if there is checked luggage. We called ready before text was received. Vehicle seemed small for number of passengers.

Submitted on 2017-02-25T14:01:00

Our driver Jay was awesome! He took our luggage and put it in the back. He also opened the door for my wife and I. He was very friendly and professional. Thanks again for helping us out and getting us to our hotel at Disneyland!

Submitted on 2017-02-24T09:53:00

Nice prompt pickup at LAX within 20 min

Submitted on 2017-02-24T08:53:00


Submitted on 2017-02-24T07:12:00

Very organized and professional. Would not use anyone else.

Submitted on 2017-02-23T19:24:00

Terrence, our driver was great, providing us a safe and courteous trip. Thanks!

Submitted on 2017-02-23T18:41:00

The van was made for 7 passengers. Everybody including the driver agreed that that was so. But he picked up not one but two more people so that we were quite cramped. Fortunately the passengers were compassionate and only joked about it. Not good.

Submitted on 2017-02-23T08:15:00

Loved Driver Mike! Well I love office Mike too! Thanks you guys!!!xo LindaPerez

Submitted on 2017-02-22T16:00:00

Josh was awesome! It was an extra bonus to have him share some of the highlights to see along the way!

Submitted on 2017-02-22T12:07:00

Van no 114 was very comfortable.Mr Soel the driver gave us a very good company to Airport. Indeed he was very courteous and helpful

Submitted on 2017-02-22T06:18:00

It was a great experience and our driver was Amazing. Thank you for a great start to our vacation

Submitted on 2017-02-21T04:49:00

Seneca was professional & courteous; on time & got me to SNA early :)

Submitted on 2017-02-20T14:12:00

Wonderful service! Thank you!

Submitted on 2017-02-20T04:06:00

Josh was our driver for our return trip to the airport and he was on time (actually earlly) curtious, friendly, helpful and informative. Can't say enough about Josh. Outstanding individual and asset to your company!!!

Submitted on 2017-02-19T22:35:00

Your driver was courteous and professional. Got us to LAX as promised and on time. Thank you.

Submitted on 2017-02-19T19:39:00

Karmel's service from start to finish was excellent.

Submitted on 2017-02-19T17:55:00

Great service even after a flight delay.

Submitted on 2017-02-19T17:04:00

Greg was awesome!

Submitted on 2017-02-19T14:26:00

Great experience! First time in California and first time using your service. Extremely happy and satisfied.

Submitted on 2017-02-19T06:53:00

Katrina was wonderful! She was very personable and friendly. I really appreciated her help with my bag this morning because I had injured my left arm. She represents your company well! Brian

Submitted on 2017-02-18T14:52:00

Soel rocks

Submitted on 2017-02-18T06:02:00

Very positive experience. Royal was professional and pleasant!

Submitted on 2017-02-17T21:57:00

Our driver was the best. Very helpful and friendly! The exact kind of employee a company wants. She made the experience perfect and cared about our needs.

Submitted on 2017-02-17T16:24:00

Kevin was our driver, he was very punctual and accomafating.

Submitted on 2017-02-16T08:00:00

Great driver, very friendly, professional and respectful but still fun. Also a great driver on these freeways navigating the traffic.

Submitted on 2017-02-15T22:25:00

Very prompt. Very courteous driver

Submitted on 2017-02-15T19:54:00

José was super! Very professional and courteous. Thanks! :-)

Submitted on 2017-02-15T16:30:00

What an amazing experience for a ride from the airport to the hotel. Our driver gave us tips and suggestions to help us on our new adventures! What a nice nice guy! Highly recommend

Submitted on 2017-02-15T15:53:00

Great friendly driver with clean appearance and timely pick up and early drop off so we didn't have to rush and take our time. Thanks again!

Submitted on 2017-02-15T13:27:00

Seneca was wonderful! Thank you!

Submitted on 2017-02-15T12:06:00

Katrina is fabulous. Van 413. Give her a raise.

Submitted on 2017-02-15T07:05:00

Our Driver's name was Josh and he was very friendly and informative. Made us feel very comfortable!! Thank you Josh!!

Submitted on 2017-02-14T16:47:00

Robert is awesome!

Submitted on 2017-02-14T11:46:00

Terry is our driver, very friendly and engaging. Not normally a fan of shuttles, but Terry has made the trip very pleasant. Great job.

Submitted on 2017-02-13T17:30:00

Thank you ..our driver was extremely friendly and professional ! Give her a raise !!

Submitted on 2017-02-12T14:36:00

It would be nice if there was something on the reservation form about tipping the driver. Not everyone carries tip money in their pockets or purse. Good service deserves a reward.

Submitted on 2017-02-11T10:19:00

Inbound and outbound the service was perfect. The guests onboard were pleased with their booking processs, service and efficiency. I believe Karmel is the best and will continue to use their services and promote them to others.

Submitted on 2017-02-10T12:02:00

I've been a Karmel Shuttle customer for at least 10 years and this is by far the cleanest, most presentable and maintained van I've been in. Driver was very polite, friendly and professional. What can I do to get this van & driver for future trips?

Submitted on 2017-02-09T21:37:00

Our driver Mary was awesome

Submitted on 2017-02-09T15:01:00

Not as friendly as first driver. Overall good experiance

Submitted on 2017-02-08T16:34:00

The shuttle was on time. The staff and drivers are very friendly and very efficient. Keep it up.

Submitted on 2017-02-07T11:54:00

You are late by 30 minutes

Submitted on 2017-02-06T16:33:00

Terrence was early and already waiting when I arrived (also early). He was quick to assist me with my bags. He was a courteous and safe driver. All around my trip was a great experience - in no small part due to Terrence. Thank you.

Submitted on 2017-02-06T15:58:00

Mar was very personable and informative. A great ride into Anaheim. The pick up for our ride to universal was also very well. The pick up from universal back to hotel was worst ever. I had to phone and complain

Submitted on 2017-02-06T06:34:00

He was on time and we had a very pleasant conversation on the way to the airport. Even in the rain I arrived with plenty of time. Thank you

Submitted on 2017-02-05T22:26:00

Omar was great, pick me up curbside in record time you guys are the greatest! Thank you!

Submitted on 2017-02-05T16:18:00

Terrance was great! Very polite and courteous! He offered candy, a charger van was very clean. We were very happy with the service and will use in the future!

Submitted on 2017-02-05T12:45:00

We were very happy with our service. On time, and very courteous drivers.

Submitted on 2017-02-04T22:37:00

When confirming a reservation make sure to let the person know to call the shuttle for pick up . I waited almost an hour cause I didn't realize I needed to call and then when I did it took about 20 mins to get there. But overall still good

Submitted on 2017-02-04T19:50:00

Really nice and gave us safety info. Helped with bags and was really helpful. Hope to get that good of a driver next time.

Submitted on 2017-02-04T09:51:00

Tony is great man and good dtiver

Submitted on 2017-02-03T22:30:00

I was really impressed with the ease of communication and direction when I landed. I was delayed by over 90 minutes, but I was still picked up within 15 minutes. The van was clean and driver drove safely and was helpful. Highly recommend! Will book again

Submitted on 2017-02-02T12:01:00

Picked me up a few minutes early and knew his way around and got me to the airport in perfect time

Submitted on 2017-02-01T15:02:00

Great, personal experience!

Submitted on 2017-02-01T12:12:00

Driver was great! Very sweet, kind and considerate! Thank you

Submitted on 2017-01-10T15:36:00

Excellent driver, I usually get motion sick in taxis and vans, but I was fine for the whole trip. Thanks.

Submitted on 2017-01-10T06:36:00

This was a most pleasant ride with a courteous professional driver. Would definitely use his services again!

Submitted on 2017-01-09T15:05:00

Great way to travel. The driver was very nice and professional.

Submitted on 2017-01-09T07:08:00

Always reliable ! Especially in the rain! Karmel is there for you!

Submitted on 2016-12-19T06:35:00

Great service

Submitted on 2016-12-18T22:32:00

The driver was great the reservation agent was rude

Submitted on 2016-12-18T21:17:00

Kevin did an awesome job of negotiating around the LAX traffic getting into and around the terminal! I was very impressed and we made in exactly on time!

Submitted on 2016-12-18T20:02:00

Excellent service. Yes we will use again

Submitted on 2016-12-18T16:15:00

Great kind down to earth drivers. Will use your service again

Submitted on 2016-12-17T15:18:00

Vehicle was clean but slightly worn interior, typical of well used vehicles. It was comfortable, and the driver asked us then kept the temperature just right.

Submitted on 2016-12-17T12:24:00

Very friendly and pleasant!!! Candy was excellent and considerate to our needs.

Submitted on 2016-12-16T17:32:00

Our driver was fantastic - we hope we get him for our return trip to the airport next Wednesday, December 21st!

Submitted on 2016-12-16T13:17:00

Great service all the way around from customer service in the phone to a friendly driver an clean vehicle.

Submitted on 2016-12-16T06:50:00

The driver was courteous but did not open the van door & did not help me put the luggage in & out of the van.

Submitted on 2016-12-16T06:23:00

Good job driving in the rain.

Submitted on 2016-12-15T19:01:00

Traffic was really bad and Kevin was great didn't get flustered hated or mad at the traffic we just went on long he was wonderful

Submitted on 2016-12-15T08:05:00

Flight was delayed but you were aware of it. Driver was probably tired because he didn't talk.

Submitted on 2016-12-14T10:24:00

Loved our drivers!

Submitted on 2016-12-13T14:01:00

Our driver was so friendly, thanks for being there to give us a ride!

Submitted on 2016-12-13T13:56:00

thank you for being such a reliable shuttle service!

Submitted on 2016-12-12T16:21:00

You made My trip easier!! Thank U!!

Submitted on 2016-12-11T11:52:00

We got off the ship early. It was nice that Karmel adjusted their schedule inorder to pick us up 40 minutes early.

Submitted on 2016-12-09T18:34:00

Had a great experience! My driver Yanna did an excellent job in getting me to my destination. She arrived at the airport in a timely manner to pick me up and I did not have to wait for very long. She also was easy to talk with during the trip.

Submitted on 2016-12-04T15:06:00

Wait time at the airport

Submitted on 2016-12-03T19:45:00

Both my drivers were very friendly and had great tips about Disneyland and places to eat. Very pleased with the service.

Submitted on 2016-02-29T07:32:00

We had Mike as a driver and couldn't have asked for anyone better, great with kids very friendly and knowledgeable. Mike you are the best.

Submitted on 2016-01-31T18:13:00

Our reservation with you was excellent. Our first driver (I did it get his name) was great. Our second driver Ron was outstanding. We will use you for future travels. Thank you

Submitted on 2016-01-29T16:40:00

Still driving to destination

Submitted on 2016-01-29T11:37:00

Great experience! Wonderful surprise that we got the shuttle to ourselves!

Submitted on 2016-01-28T10:21:00

Service was good. Both phone staff, and drivers. The cost also seems OK. Making things like this a no brainer is great. Get on, get off, no worries. Thanks.

Submitted on 2016-01-28T08:48:00

Willie was a great driver and it was nice talking to him on the way to LAX. It made the time pass quickly and it made the ride more pleasant!

Submitted on 2016-01-24T13:23:00

Driver arrived shortly after i contacted yu that i was ready. Im very pleased so far. Enroute to hotel

Submitted on 2016-01-23T16:30:00

The driver was very courteous very friendly and on time couldn'thave been a better experience thanks

Submitted on 2016-01-23T16:15:00

Much better experience than my last October trip. It took too long to wait another passenger. Pleas keep up good work.

Submitted on 2016-01-22T15:14:00

Russ was awesome and very friendly

Submitted on 2016-01-22T10:40:00

Very nice driver very accommodating and pleasant.

Submitted on 2016-01-21T13:00:00

Arlee is wonderful and very friendly! She's very easy to talk to and a lot of fun. It wasn't a painful process to get on a shuttle either!

Submitted on 2016-01-21T12:09:00

Driver Mr. Ron was awesome!!!

Submitted on 2016-01-20T09:56:00

driver was great. lots of traffic at 5:30 on a weekday but we had a great conversation the whole way.

Submitted on 2016-01-19T23:37:00

The van was a little rickety.

Submitted on 2016-01-17T11:35:00

Friendly fun and safe drivers

Submitted on 2016-01-17T07:45:00

They were very accommodating

Submitted on 2016-01-16T09:56:00

Really enjoyed our driver, promptness and entire experience!

Submitted on 2016-01-15T17:08:00

Right here when I was ready! Thank you b

Submitted on 2016-01-14T21:17:00

Easy to schedule. Great when I had to change my reservation. Quick pick up!

Submitted on 2016-01-14T21:00:00

Best ride Ive had in a long time, friendly driver and clean van. Pick us up in no time at all and we had a great drive to our hotel

Submitted on 2016-01-10T19:03:00

Clean, newer vans. Friendly drivers. Waited a bit at LAX but driver was waiting for us at the ferry terminal for the return trip. Great service. Thank you.

Submitted on 2016-01-10T12:54:00


Submitted on 2016-01-08T06:52:00

I didn't catch my driver's name, but he was awesome! Friendly, professional, funny, honest. You have a great employee there!!

Submitted on 2016-01-08T06:10:00

I already recommended your service to a colleague who didn't have a reservation for transport back to LAX. Many thanks.

Submitted on 2016-01-05T23:28:00

Everything was fine except I had to wait about 40 minutes for the shuttle.

Submitted on 2016-01-04T22:45:00

Excellent service received this evening. Very informative about LA.

Submitted on 2016-01-04T20:12:00

Waited 30min for another passenger at lax and they never showed up at the curb side. I think if the passenger is not at the curb side even when they call in we shouldn't have to wait that long . Thanks

Submitted on 2016-01-04T14:40:00

Friendly and quick service! Karmel shuttle made changes to my reservation with no problem when I missed my flight and would need to be picked up the next day instead!

Submitted on 2016-01-04T14:00:00

#1 shuttle for excellent service with friendly courteous drivers. J Warren

Submitted on 2016-01-04T12:22:00

I've never used Karmel before and was very apprehensive choosing them but was forced to get competitive pricing because of my group size. I'm a regular traveler and have 3 teenage daughters & wife that are harsh critics. We will search no more, thank you

Submitted on 2016-01-04T09:31:00

Courteous and attentive driver. Thanks

Submitted on 2016-01-03T18:17:00

I've had to call several times to change/adjust my reservations. I've been so impressed by how helpful, fast, and efficient each interaction has been! I will definitely recommend you and will use your company on my trips in the future!

Submitted on 2016-01-03T13:09:00

We were delayed on our incoming flight nd our driver did not complain even though we know she had to wait awhile for us. She was very pleasant and it was a pleasure to have her for our driver. Thank you.

Submitted on 2016-01-02T16:19:00

Driver was excellent, wait time was more than reasonable. Excellent.

Submitted on 2016-01-02T08:20:00

Francisco was polite, kind and helpful, as well as being very informative. I would certainly recvend to any traveling friends or family.

Submitted on 2015-12-31T10:55:00

My driver was so awesome! She didn't feel like a driver, she felt like a friend.

Submitted on 2015-12-28T14:52:00

Driver was courteous, friendly, and prompt.

Submitted on 2015-12-28T11:01:00

Great service..... awesome driver. Thank you!

Submitted on 2015-12-27T11:06:00

Driver said hi to us and that was it for rest of trip, did not speak to us again. Only complaint is that pick up location was confusing, had no idea where we should be waiting. Driver on return trip was much friendlier and very efficient.

Submitted on 2015-12-26T20:25:00

Everything was great except we waited 28 min for our ride.

Submitted on 2015-12-26T17:39:00

We always recommend you. You are the best. Efficient, honorable, helpful.

Submitted on 2015-12-26T00:24:00

Driver is awesome and friendly.

Submitted on 2015-12-25T16:52:00

I will use kamel from now on fast friendly clean great customer service

Submitted on 2015-12-25T15:34:00

Very pleased with the service since this was our first time. Would definitely recommend.

Submitted on 2015-12-25T10:12:00

What a great experience. Will use karmel every where we can

Submitted on 2015-12-25T09:37:00

Your drivers are very efficient. Thank you

Submitted on 2015-12-24T08:32:00

Driver was great...on time, friendly, and very safe

Submitted on 2015-12-23T18:34:00

Driver was very friendly and very calm in crazy traffic! I don't know how he did it, he was amazing!

Submitted on 2015-12-23T07:42:00

We loved the texting feature! At first when our driver picked us up he was very uptight and stressed/angry. But we loved the music he played in the van and then he became very kind and caring. That made the trip above average.

Submitted on 2015-12-22T20:36:00

An enjoyable last leg of a long day's journey with a personable, capable driver in van 402. Thank you.

Submitted on 2015-12-19T15:01:00

Felt very safe

Submitted on 2015-12-18T20:37:00

Fantastic service. The driver was very pleasant, courteous and knowledgable about the LA area.

Submitted on 2015-12-18T19:12:00

First time we've used you, your price was the best and very satisfied. Will use you agaon!!

Submitted on 2015-12-17T17:51:00

What a great service on a crazy day out of LAX and the highways. Thanks so muchPete and Poppy

Submitted on 2015-12-11T17:03:00

Super, super, super! First time using Karmel. Booked with our flight and Disney park tickets thru Get Away Today travel site. Very happy with Karmel! Thank you!

Submitted on 2015-12-10T19:44:00

Great ride! Thanks Ron!

Submitted on 2015-12-10T15:42:00

Love our driver she went above and beyond. :)

Submitted on 2015-12-10T14:41:00

I love the direct trip to our hotel rather than stopping at several hotels to make drop offs. Thanks for arriving 5 minutes after we collected baggage. I like the promptness!

Submitted on 2015-12-10T14:36:00

I love the new text notifications. A phone app would be cool for reservations and pick up. Karmel Shuttle has always been great to use.

Submitted on 2015-12-10T04:42:00

Fantastic service, excellent drivers... you helped make our vacation the absolute best!!

Submitted on 2015-12-09T14:23:00

Soel was fantastic!!! Great experience!!!

Submitted on 2015-12-09T06:01:00

Our driver was friendly and drove very smoothly and safely. We had a pleasant trip home. Thank you

Submitted on 2015-12-08T11:25:00

Loving the new text notification and web system. It makes it more convenient than having to call a hotline.

Submitted on 2015-12-08T10:47:00

Clean van, Jose is very friendly, no waiting!!!

Submitted on 2015-12-07T21:22:00

Vans are old but at least this one was clean, more like immaculate!Your immediate service with texting is much better than calling and waiting as I experienced previously

Submitted on 2015-12-07T14:40:00

You have a very efficient system! So easy: just respond to the welcoming text message. Thank you!

Submitted on 2015-12-06T20:21:00

I'm glad I made a reservation with you. Everything had been wonderful, easy and fast.

Submitted on 2015-12-04T18:20:00

Driver very easy going and friendly.

Submitted on 2015-12-04T12:27:00

Love this company! Is great for families traveling with kids!!!!

Submitted on 2015-12-04T06:51:00

Our driver was the bomb diggity. He deserves an increase in pay. Man these seatbelts are awful. They lock at the slightest bump in the road so you can't even get buckled without resetting the belt 4-5 times. Again; our driver- great!

Submitted on 2015-12-03T12:02:00

The shuttle was on time and the driver was very pleasant. She even gave me helpful information for Dismeyland.

Submitted on 2015-12-02T23:50:00

I've used you for over 30 years, even before you were Karmel. You always show up on time which I really appreciate. Some of your drivers are good, and some are not so good. Some of the vans are okay, and some in pretty bad shape. I still keep coming back

Submitted on 2015-12-02T09:22:00

Love the text updates!

Submitted on 2015-09-30T11:19:00

Thanks Marc & team for orchestrating our event shuttle service and making it a success.

Submitted on 2015-09-30T08:21:00

Cliff is a great driver. Will continue to use Karmel

Submitted on 2015-09-29T23:39:00

Driver was not friendly. Didn't ssy a word when I greeted him. I didn't attempt to engage him in conversation after that. Your drivers should be outgoing and friendly. Not very good customer service.

Submitted on 2015-09-28T22:32:00

Our driver Mar was fantastic..wonderful customer service!!! We were taken at least 30 min out of the way which was disappointing. We should have had others in our vehicle that were going the same direction. .

Submitted on 2015-09-28T09:46:00

We have used your company for years and have referred family and friends. You company always has great service with a fair price.

Submitted on 2015-09-27T21:33:00

Excellent driver, very professional, we'll see you Tuesday for the return trip!

Submitted on 2015-09-27T21:16:00

Our driver Katirina was fabulous, she was warm, friendly and informative. We would love her as our driver again.

Submitted on 2015-09-26T21:21:00

I forgot my itinerary and didn't know how I was going to contact you. The text message came as ivwalked through the terminal. What a great service and your driver was very friendly and personable. I'm glad you're taking me back to the airport.

Submitted on 2015-09-26T18:12:00

Drivers are always so professional and helpful and very dependable. Great company.

Submitted on 2015-09-26T14:10:00

Marshall our driver was very nice and helpful

Submitted on 2015-09-25T23:34:00

one of the seat belts did not function

Submitted on 2015-09-25T01:43:00

Driver arrived a little later than what we were told on the phone.

Submitted on 2015-09-24T04:00:00

Impeccable service snd very reliable. Definitely will refer and use your wondetful service again!

Submitted on 2015-09-23T18:09:00

Very smooth. Great experience

Submitted on 2015-09-22T20:15:00

Excellent driver.Very patient and offered some great tips on the Disney resort & rides. Great operator

Submitted on 2015-09-22T17:27:00

The new and updated reservation, confirmation, and check in is great.

Submitted on 2015-09-20T21:38:00

You guys are awesome!

Submitted on 2015-09-20T10:54:00

Truthful, came within the 15 min, driver polite,great experience. Vehicle clean.

Submitted on 2015-09-20T04:38:00

Will use again, great staff and easy to organise

Submitted on 2015-09-19T12:44:00

We like the notifications and extreme promptness.

Submitted on 2015-09-19T06:38:00

Chell was an outstanding driver. She friendly, courteous, and made sure I got to my destination in the most timely manner possible. I couldn't have asked for a better driver. Thanks, Chell! And thanks, Karmel.

Submitted on 2015-09-19T03:25:00

Driver was great and knew to look out for me which made pickup easier. The van we were in was not a smooth ride

Submitted on 2015-09-18T11:14:00

We arrived on a Sunday, so that helped. The return on Thursday AM was certainly more difficult and long, but overall we enjoyed the experience.

Submitted on 2015-09-18T10:01:00

Driver was great. Coach was bumpy and loud. For a party bus, there were no cup holders for drinks. Windows were a bit dirty. Overall, it was a good deal for the price. Thanh you.

Submitted on 2015-09-17T11:35:00

great driver

Submitted on 2015-09-15T18:53:00

Prompt pick up excellent service, very happy that I have booked your company to transport us to the airport

Submitted on 2015-09-15T13:13:00

Great service punctual, reliable and friendly, I would definitely use again!

Submitted on 2015-09-15T11:57:00

I did not participate in the reservation process as the trip was arrange by others. From my end, it when smoothly.

Submitted on 2015-09-15T03:40:00

We were scheduled to go to Orange County, but after a flight delay got sent to LAX and arrives a good 3 hours after we were suppose to, they made arrangements and we got picked up and will recommend to others

Submitted on 2015-09-14T18:25:00

Lee, the Driver had to put up with some negative comments from a couple of passengers. But, he really tried hard to accommodate them and was very congenieal and friendly. We will be taking your shuttle back to the airport on Saturday morning.

Submitted on 2015-09-14T13:29:00

Timely pick-up. Very cuertious.

Submitted on 2015-09-14T09:33:00

Our driver was really nice, prompt, friendly and efficient. We were exhausted, so it was wonderful to have great service. I would highly recommend you. Thank you!

Submitted on 2015-09-11T18:37:00

Top service. From the email responses I have received, to the man on the phone, to the driver. I couldn't fault this company or their service. It was easy to book on line, easy to ring once arrived and the Driver was 100% thank you.

Submitted on 2015-09-10T11:21:00

Mike was FANTASTIC! We always use Karmel shuttles and are always very happy with the service we receive.

Submitted on 2015-09-10T02:03:00

Above and beyond customer service!

Submitted on 2015-09-09T20:18:00

Driver was great, wait time minimal. Only comment was seatback of one of the seats was broken and would not come upright. We could not sit side by side and enjoy the view together.

Submitted on 2015-09-09T10:09:00

Best part...ON TIME pickup to LAX and SHORT WAIT after arriving at LAX! Great service!

Submitted on 2015-09-06T18:12:00

Was no communication with my driver. Had 2 stops before me & he was very rude. Did not take my bag until i walked it myself to car. He saw me struggling but didnt really bother. My first ride was amazing. The lady was helpful. Very dissapointed this time

Submitted on 2015-09-05T18:03:00

After a hick up with the arrival airport, ( we had to wait an additional 25 min), we got picked up and he driver was AWESOME!!!! There was a misunderstanding in airport to be picked up at but once he got us he was very kind and made us feel much better!

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