Customer Reviews and Feedback

Passengers traveling aboard Karmel Shuttle receive a Text message with our "Rate my Ride" App.
Reviews below are from our actual passengers in Real time.
Karmel Shuttle monitors driver's very closely with the use of the Rating App.
Let's face it...this is LA! One of the worst places for traffic in the Country!
During Peak periods, at LAX, please expect a possible waiting period for your driver to get into the airport, through the traffic and to your terminal

If reading a complaint about a client waiting too long at the airport, please note that is part of the LAX process, during peak periods.

We thank you for understanding all the challenges our driver's face in our industry.

Submitted on 2022-11-17T15:22:00

Kamaal was an excellent driver & very personable. I highly recommend Karmel Shuttle & appreciate how well the process was done in all areas. I paid gratuity in cash! Wonderful experience! Thank you!

Submitted on 2022-11-17T13:46:00

Wani was very accommodating and helpful! I already added a tip previously but the service was excellent

Submitted on 2022-11-17T13:31:00

Driver never got out of the car to help us load our luggage into the van. Very disappointing. The driver we had when we arrived was very friendly and helpful.

Submitted on 2022-11-17T10:35:00

Definitely enjoyed my ride back to LAX! The driver was so cool!

Submitted on 2022-11-16T17:42:00

Great driver! Friendly and efficient!

Submitted on 2022-11-16T14:49:00

We were burning up and asked for the AC to be turned up. The driver ignored us. Otherwise excellent!

Submitted on 2022-11-16T14:40:00

Great ride! Driver was so kind and polite. I appreciate this service.

Submitted on 2022-11-16T11:21:00

The drivers were extremely professional. We certainly enjoyed our round trip.

Submitted on 2022-11-16T10:26:00

The driver was on time and very friendly. However, when we were picked up on arrival on Sunday, the driver was also friendly. However we had to wait 20-30 minutes for another family of five who were very slow in coming out. Did not seem like good sched

Submitted on 2022-11-16T10:24:00

Richard was awesome thanks

Submitted on 2022-11-15T22:01:00

Joshua was very Good We gave him a tip

Submitted on 2022-11-15T20:11:00

Richard was awesome! He was friendly, on time, and his van was now & clean!! We will request him for all future shuttles in LA!

Submitted on 2022-11-15T08:08:00

Richard was awesome and took great care of us! Thank you!

Submitted on 2022-11-14T21:09:00

It was a little confusing that the name on the van was not Karmel Shuttle.

Submitted on 2022-11-14T20:26:00

The driver was very nice (contact, driving, took care of bags...etc). We appreciate his service

Submitted on 2022-11-14T17:01:00

He was so courteous and very helpful without luggage! We tipped the driver upon arrival at hotel. Great service!

Submitted on 2022-11-14T13:10:00

We had another wonderful experience!! I already tipped my sweet driver! Thank you for a wonderful trip!

Submitted on 2022-11-13T19:33:00

Eddy was an excellent driver with great customer service. Most enjoyable experience in my four trips.

Submitted on 2022-11-13T14:13:00

Conrad was amazing! We tipped him in person but we were very impressed with him and the vehicle!

Submitted on 2022-11-13T12:52:00

The male dispatcher that we spoke with upon our arrival was very rude and abrupt. Not impressed with his customer service skills.

Submitted on 2022-11-13T10:13:00

Eddie was great!!

Submitted on 2022-11-13T10:09:00

Both drivers to the hotel and back to the airport were great ! Friendly and provided timely and safe transportation. Both vans were very clean and we will definitely book again on a future trip ! (I gave an additional cash tip for the great & friendly

Submitted on 2022-11-13T10:07:00

Driver was great. We initially walked to the wrong baggage claim and then the kids had to go to the bathroom. I thanked him for his patience and he was very kind (I gave an additional cash tip). Very happy with the service !

Submitted on 2022-11-13T01:12:00

There was confusion when picking me up from Paradise Pier Hotel--as to where I was to wait for pickup, but that was the hotel's fault. The driver was very nice and courteous. Also, my driver from last Sunday was a lot of fun to talk with--made my ride e

Submitted on 2022-11-12T15:06:00

Dale was by far the best driver we've ever had with a car service. He was kind, conisderate, and very friendly. He went above & beyond to make it a great ride. He was great. Thank you, Dale! (Cash tip was given for his exceptional service).

Submitted on 2022-11-12T11:33:00

Driver Augie with the suv service was great!!!

Submitted on 2022-11-12T10:35:00

You need better vehicles for those with disabilities. It was difficult and embarrassing trying to get into the vehicle provided.

Submitted on 2022-11-12T09:38:00

Back left seat has buckle receptacle in need of repair. It is a liability.

Submitted on 2022-11-12T07:26:00

Orlando is a wonderful driver and I would love to have him on the return trip!

Submitted on 2022-11-11T21:44:00

Driver was delayed picking us up but did communicate with me.

Submitted on 2022-11-11T18:46:00

Great driver! He was very professional, But I was told by one your reps it was just going to be only our family of 5 being picked up, Two other passengers were also picked up.

Submitted on 2022-11-10T19:37:00

Driver Laura was excellent!

Submitted on 2022-11-10T18:39:00

Dale was wonderful! Thank you!

Submitted on 2022-11-10T13:09:00

We were very satisfied with the driver and our overall experience with you! We have been with you for many years and will continue to do so. Thank you!

Submitted on 2022-11-10T12:12:00

Driver Dale was an absolute delight. Great asset to your organisation. I tipped him directly

Submitted on 2022-11-10T09:22:00

We were blessed by having Michael as our driver again. He's a great driver, prompt, and very friendly.

Submitted on 2022-11-10T06:58:00

Great driver! Appreciated the personal touch of calling to keep us updated on his arrival. Thank you!

Submitted on 2022-11-09T18:54:00

The first driver that picked us up from the airport was fantastic. Nice guy, friendly clean vehicle. The one that picked us up from the hotel was texting as she was driving!!! That is not cool and the vehicle was just ok. Would not recommend her ever.

Submitted on 2022-11-09T17:25:00

Dale was amazing!

Submitted on 2022-11-09T12:34:00

When I clicked that we arrived, I never received a text from the driver so I called. The gentleman I spoke with couldn't find our registration. Finally he found it and told us where to meet the bus. Over 30 min we were finally on our way. Bus driver didn

Submitted on 2022-11-09T04:16:00

Dale did an awesome job. Great driver. Loved how he pointed out local landmarks.

Submitted on 2022-11-08T06:10:00

I didn't like getting a text 2 days before at 1am asking me to confirm the reservation. It woke me up

Submitted on 2022-11-07T14:33:00

Fun ride & would recommend - easy to coordinate with, driver was great, nice vehicle, but some of the seat belts wouldn't unlock or release so we could buckle up. My sons and I rode Without one on the 40 min drive. Not sure what was wrong with it. Wo

Submitted on 2022-11-07T13:49:00

We seriously had the best driver. He was so understanding and patient with me and my family of 7.

Submitted on 2022-11-07T10:41:00

Adam did a great job. He was very pleasant and got us to the hotel safe.

Submitted on 2022-11-07T10:31:00

Great ride, fantastic music! Great vibe!

Submitted on 2022-11-07T09:44:00

Totally awesome driver and experience. We will for sure use Karmel Shuttle again!!! Cash tip given. Thanks!

Submitted on 2022-11-07T07:09:00

Richard was great! We got a mini tour on the way to the airport. He pointed out some touristy things. He's a great shuttle driver.

Submitted on 2022-11-06T15:30:00

Leon was fantastic! Professional! Great communication and easy meeting process.

Submitted on 2022-11-06T11:12:00

Driver was extremely rude.

Submitted on 2022-11-06T10:53:00

Thank you so much!! Our round trip reservation was perfect!! Our drivers exceeded our expectations. Karmel will be our first choice from now on.

Submitted on 2022-11-06T10:39:00

Pick up from the airport was 30 minutes late but the driver was in contact with us keeping us posted. Not an ideal situation, but not a huge deal. Getting pick up for our flight, however, was less than impressive. We had no contact from the driver and he

Submitted on 2022-11-06T10:14:00

Jeff, excellent driver and exceeded our expectations. Thank you

Submitted on 2022-11-06T09:32:00

Our driver was great! He was very friendly and great to have a conversation with. We are not from LA so taking a shuttle to LAX was a must for us. Everything was easy from booking to drop off. Would highly recommend this shuttle service for future use.

Submitted on 2022-11-06T09:05:00

Wonderful driver, smooth ride and timely delivery to the airport. Thank you so much!!!

Submitted on 2022-11-06T08:55:00

Best Service Around

Submitted on 2022-11-06T07:38:00

Driver was very nice and had excellent jazz music during our trip.

Submitted on 2022-11-05T18:13:00

Our first experience with Kamel on Nov 1st was great. Art was very professional, helpful and friendly. Our second experience on today was very much different from the first. Our driver was not very personable or friendly to say the least. The experience

Submitted on 2022-11-05T17:20:00

Sohel was absolutely awesome he was are pick up and drop off driver. A+ driver and service, I would highly recommend him as for reservations I cannot say the same. I spoke to one person on the phone and they were super rude and another told me they had tw

Submitted on 2022-11-05T12:02:00

The driver was WAY late. It was no fault of hers, there had been a serious accident messing up traffic.

Submitted on 2022-11-04T20:34:00

Josh was great! Timely, professional, super helpful and friendly! He really helped us start our Disneyland trip with no bumps!!

Submitted on 2022-11-04T19:00:00

Armin us a great driver. Service was impeccable.

Submitted on 2022-11-04T16:31:00

Michael was excellent!' We did tip him. ?Š

Submitted on 2022-11-04T15:25:00

Elvira had the cleanest van and it didn't smell like others we have had from you in the past.

Submitted on 2022-11-04T12:48:00

Amazing driver and very fast service. Absolutely loved our ride.

Submitted on 2022-11-04T09:09:00

Tipped driver. Very happy with all of the services

Submitted on 2022-11-04T08:06:00

My driver was very conscientious and polite. He made my ride to the airport stress free. I hope you appreciate him as an employee.

Submitted on 2022-11-03T23:35:00

Payman was awesome! Thanks for staying up so late!

Submitted on 2022-11-03T18:14:00

Julie was awesome!! Star service

Submitted on 2022-11-03T13:06:00

A little delay for the driver to show up, but honestly not an issue because Joseph was a great driver! Overall our experience with Karmel was top notch, and will defiantly use again without hesitation. Thanks to your dispatch and drivers for a wonderf

Submitted on 2022-11-03T08:29:00

We were excited to see that Kevin was our driver again. He was very courteous, friendly, and patient while we got our car seat installed. He is a fantastic driver, and was a wonderful cap to both ends of our trip!

Submitted on 2022-11-03T08:25:00

I was very disappointed in my communication or lack thereof with dispatch on my return trip to the airport. I received a text message that said I be ready 10 minutes before pickup time. I was ready and waiting outside. I waited and about 10-15 minutes aft

Submitted on 2022-11-03T00:05:00

Antonio was the best!!!

Submitted on 2022-11-02T19:14:00

The seat belt clasps were metal and exposed ripping my jeans could be a safety hazzard for little ones but loved our driver

Submitted on 2022-11-02T17:55:00

"Caption Pete" did a wonderful job. We provided him a tip at drop off.

Submitted on 2022-11-02T17:14:00

Devon was amazing and we sincerely appreciated his driving abilities and timely pick-up. We were originally dealing with driver Orlando, but he evidently was getting off shift after arranging our pick-up and did not tell us. Would recommend a quick text i

Submitted on 2022-11-02T14:07:00

Our driver was amazing!! Thank you so much Conrad!! We left a cash tip thank you.

Submitted on 2022-11-02T11:37:00

Mead was awesome.

Submitted on 2022-11-02T06:20:00

Our driver was friendly and kind. He did an excellent job of getting us to our destination through rush hour traffic at 5:00 on a weekday!

Submitted on 2022-11-01T18:44:00

Erin was super good. Smooth ride and very kind.

Submitted on 2022-11-01T14:53:00

Driver was AMAZING! Funny, very polite, helpful, and positive!! Made sure everyone in the car felt special. This guy deserves a raise! Definitely the easiest shuttle system I've ever used. Entire process was seamless and every person from the company

Submitted on 2022-11-01T13:40:00

Great driver Conrad, very personable and was almost like a tour guide telling us all about the area.

Submitted on 2022-11-01T12:37:00

Vehicles need some attention. Need to be cleaner inside and out and need maintenance. Warning lights were on in the dash panel and the car idled really rough and shook when driving.

Submitted on 2022-11-01T12:20:00

Alway great service with courteous drivers

Submitted on 2022-11-01T11:54:00

Great safe service for our family! Thankyou we appreciate it!

Submitted on 2022-11-01T10:29:00

Van smells of exhaust and has rough idle.driver more interested in phone. Driver ten minutes late picking us up and get the message for how was service and we are not there yet.

Submitted on 2022-10-16T20:51:00

Joseph did an excellent job! Extremely Friendly and his SUB was very clean.

Submitted on 2022-10-16T19:01:00

In addition to being a great driver, our driver was fun to talk to.

Submitted on 2022-10-16T19:01:00

Manny was great! We gave him a cash tip when we were dropped off

Submitted on 2022-10-16T18:19:00

Thank you Arma for making our trip safe. easy and on time !!!

Submitted on 2022-10-16T12:15:00

This driver was great! Very kind, eager to help, and fun to talk to. He made our 20 minute journey exciting and easy going. He helped with our luggage after a long flight and accommodated our passengers with ease.

Submitted on 2022-10-16T11:59:00

Dominique was great. Thanks so much!

Submitted on 2022-10-16T11:39:00

We really liked our driver, Victor, who was friendly, knowledgeable and efficient. We would like to request him for our return trip to the airport.

Submitted on 2022-10-15T21:39:00

Casey was absolutely amazing! We left a bag in the fan and Casey was quick to get it back to us! Thank you!!

Submitted on 2022-10-15T16:41:00

She was ornery and acted like she was in a bad mood. She was hurried and not patient at all. She asked us to put the car seat in the back of the van instead of properly installing it for our 2 year old. Also, I didn't see a sign saying no food or drink,

Submitted on 2022-10-15T15:59:00

Driver was so nice, on time and got us to the airport quickly!!

Submitted on 2022-10-15T12:17:00

Eddie was fantastic! Thank you all so much for dealing with me not knowing how to tell time and showing up early. Can't wait to use your service on our next trip!

Submitted on 2022-10-14T19:16:00

Our driver was fantastic. The vehicle was new, clean and high quality. A great way to get our 9 person family from LAX to Disneyland resort.

Submitted on 2022-10-14T12:09:00

Driver was awesome and picked us up early. Vehicle was huge and roomy and would totally utilize this service every time we come to this area.

Submitted on 2022-10-14T06:28:00

Our driver was entertaining and great!

Submitted on 2022-10-13T21:56:00

My driver, Victor, was prompt, friendly and a very safe driver. It was an easy ride to LAX from Fullerton and I was almost sad to get dropped off because we were having such a nice conversation. He's a wonderful asset to Karmel Shuttle and whoever has h

Submitted on 2022-10-13T19:21:00

Our driver, Manuel S., was very friendly and helpful. We were caught in traffic but he made the ride very enjoyable. Highly recommend this company!

Submitted on 2022-10-13T15:16:00

We loved using Karmel Shuttle. Thank your for an easy trip to and from Disney and SNA.

Submitted on 2022-10-12T18:56:00

Driver claimed she was given the wrong address, causing her to be 1/2 hr late for our pickup. But, we got to the airport in plenty of time; so, all's well that ends well.

Submitted on 2022-10-12T16:49:00

I happened to drop my phone as I was getting out of the van Monday morning at 4:40am at John Wayne Airport. My son called it and the driver happened to hear it ringing and came around to drop it off with me. I greatly appreciate him doing so! Gave him a $

Submitted on 2022-10-12T16:39:00

The driver was extremely professional and friendly it made the trip very enjoyable indeed ! Will definitely pick your service in the future if needed again thank you so much

Submitted on 2022-10-12T15:18:00

Michael did an amazing job. I would highly recommend your services.

Submitted on 2022-10-12T13:53:00

Jermy did a great job

Submitted on 2022-10-11T19:03:00

Thank you so much. That was super easy and I'll give you great reviews

Submitted on 2022-10-11T18:50:00

Josh was excellent! He called me personally to make sure I knew where to get picked up. He was great and made us very comfortable. He's a very personable guy!

Submitted on 2022-10-11T15:17:00

Thought we'd have a car seat for the 6 yr old...

Submitted on 2022-10-11T14:42:00

Thank you so much to our Driver Dominique - She was so kind and friendly and professional - on time, courteous and very safe !! We can not say enough great things about her !

Submitted on 2022-10-11T13:15:00

Great service and drivers were very friendly.

Submitted on 2022-10-11T12:54:00

Would like to request David for return trip on 10/24

Submitted on 2022-10-11T08:47:00

So easy and great communication! Friendly drivers and comfortable rides. Would definitely recommend and use Karmel Shuttle whenever we're visiting Disneyland!!

Submitted on 2022-10-11T06:04:00

Augie was very friendly and we felt comfortable.

Submitted on 2022-10-11T03:54:00

My flight came in later then planned and my driver was very understanding. He was a very nice guy even though it was the end of the day and the traffic was awful. I will definitely call them again!

Submitted on 2022-10-10T14:49:00

The tip is because of the driver and other employees at the airport. I was a bit disappointed as we had to wait at least 30 minutes to find our driver - I did not know what shuttle was picking my party up

Submitted on 2022-10-10T14:35:00

Ride was rough in regards to the whole pick up and driving. He seemed to be distracted and not sure of where he was going.

Submitted on 2022-10-10T14:14:00

Reggie was phenomenal and a wonderful driver/host!

Submitted on 2022-10-10T14:10:00

Our driver was wonderful! On time and friendly. Thank you so much!

Submitted on 2022-10-10T13:59:00

Josh was awesome

Submitted on 2022-10-09T20:50:00

Had a bit of a wait after we got our bags. Probably better if I clicked ready when I saw my bags on the carousel.

Submitted on 2022-10-09T20:26:00

Micheal was great, thank you!

Submitted on 2022-10-09T14:46:00

I recommend a small step stool. It was a very large step down to the ground d. Otherwise perfect ride to the airport. Gave a cash tip ?‚

Submitted on 2022-10-09T14:01:00

Orlando was wonderful!

Submitted on 2022-10-08T17:52:00

Excellent,on-time, courteous professional and friendly service - couldn't ask for better!

Submitted on 2022-10-08T17:26:00

Excellent service, very comfortable vehicle.

Submitted on 2022-10-08T16:41:00

Your company and drivers made our trip so much more relaxing. We will definitely use this service on our next vacation

Submitted on 2022-10-08T15:15:00

Every shuttle we had reservations for was on time, drivers were friendly and the Vans were clean. Thank you for the great service and safe transportation.

Submitted on 2022-10-08T15:04:00

Loved Richard

Submitted on 2022-10-08T11:14:00

Excellent service! Our flight got delayed last minute and they were able to fit us in at a later time. We tipped the driver in cash already.

Submitted on 2022-10-08T11:08:00

Great experience using Karmel. We will definitely use them again. Tip was paid in cash.

Submitted on 2022-10-08T07:55:00

This review is for vans 434 and 437. They were amazing and I appreciate that they were able to adjust the pick up times so quickly

Submitted on 2022-10-07T20:47:00

My driver was over 15 minutes late picking our party of 5 up. I was very unhappy during the pickup process. I was told on the phone that reservations had a 15 minute pickup window before and after. All I was told is that the driver was on his way, no ET

Submitted on 2022-10-07T19:27:00

I needed help changing my time and dispatch was incredibly helpful. Thanks for helping us make it to the airport in time.

Submitted on 2022-10-07T18:04:00

We really liked the friendly driver, Casey

Submitted on 2022-10-07T15:26:00

Vehicle was very clean but seemed a bit older. Great service.

Submitted on 2022-10-07T13:45:00

Laura was great. We had her both for pick up and drop off at the airport and between our hotel. She was friendly, timely, safe, and professional.

Submitted on 2022-10-07T12:59:00

Cash tip, driver was friendly even gave us back stories to famous areas we drove by.

Submitted on 2022-10-07T11:09:00

Would have given him 5 stars but he dropped me off at Alaska airlines instead of Delta. I didn't realize it until I was in the terminal. Other than that, ride was great and conversation was great!

Submitted on 2022-10-07T10:48:00

Superb service I gave the driver $20 cash tip

Submitted on 2022-10-07T09:07:00


Submitted on 2022-10-06T22:59:00

Taryn was an excellent driver and was very friendly and made the ride enjoyable. Would definitely recommend you guys to my friends and use you whenever we don't rent a car

Submitted on 2022-10-06T19:25:00

Josh was the absolute best. Informative of the area and made the drive go by so fast. We also felt very safe.

Submitted on 2022-10-06T19:22:00

Our return to airport driver was AMAZING and literally the only reason that we would book with you guys again. Talk about service recovery! We had such a poor experience getting picked up from the airport and I called several times and dispatch actually y

Submitted on 2022-10-06T14:24:00

Our driver was very courteous and a safe driver. However we were dropped off at Marriott Suites instead of Marriott Delta Garden Grove so we had to walk with our luggage to the correct hotel. It was next door so not too bad but I hope we are picked up a

Submitted on 2022-10-06T13:08:00

Josh was great!

Submitted on 2022-10-06T12:09:00

We tipped him at the airport. Richard was a great driver and gave us great service. I was very impressed with your entire service. Thank you

Submitted on 2022-10-06T11:55:00

I'm allergic to fragrance. The air freshener in the van was strong and made for a hard time breathing. Maybe just tone it down a bit.

Submitted on 2022-10-06T09:32:00

EJ was so friendly. We kept pleasant conversation while he safely navigated us to Long a each airport. He deserves the highest praise and our gratitude. Thank you!

Submitted on 2022-10-05T22:29:00

Rudy was great!

Submitted on 2022-10-05T17:12:00

Driver was late, felt like i had to chase this company to make sure our ride came

Submitted on 2022-10-05T17:10:00

Very professional and polite driver, who gave us a tour and pointed out famous sites in CA on our way to the airport. Great with communication and punctual, even offered to pick us up early if we wanted. Will use this service again the next time we are in

Submitted on 2022-10-05T15:09:00

Josh was very nice and on time!!

Submitted on 2022-10-05T14:24:00

Orlando was a great driver and very personable. We will definitely be requesting him again.

Submitted on 2022-10-05T12:20:00

Our driver was very friendly and personable. We will very likely recommend Karmel to friends and family visiting California.

Submitted on 2022-10-05T11:15:00

Art was absolutely wonderful!

Submitted on 2022-10-05T10:51:00

Outstanding service. Our driver was very courteous and friendly. Would be five star recommendation except that we had a very poor experience on our other shuttle.

Submitted on 2022-10-04T18:55:00

David our Driver, arrived early - he was super friendly and attentive. Our family was very impressed. We talked all the way to the airport, he told us the process for our return trip home. Thank you, David.

Submitted on 2022-10-03T22:29:00

Joseph was very friendly and prompt.

Submitted on 2022-10-03T18:28:00

We had the best experience with our ride from LAX to Disneyland! Our driver, Dale, was awesome. He was prompt, and personable. He went out of his way to point out interesting places, like SpaceX/Tesla, and the new Clipper Stadium, plus lots of famous m

Submitted on 2022-10-03T18:13:00

Conrad is very nice and knows his way around. Thank you, Conrad.

Submitted on 2022-10-03T09:03:00

Wani was an excellent and courteous driver. Give her a raise!

Submitted on 2022-10-02T23:32:00

Lashonda was Amazing!! Highly recommend her and this service to anyone:)

Submitted on 2022-10-02T23:28:00

Great service!! Our driver went out of his way to make us feel welcomed to town. Was a great way to start our trip. Thank you so much!

Submitted on 2022-10-02T23:18:00

Julie was fantastic. We only waited approximately 10 mins for pick up. The car was clean and the driver was lovely. We would definitely use this service again.

Submitted on 2022-10-02T17:22:00

Casey was awesome! Thanks for a great ride!

Submitted on 2022-10-02T15:11:00


Submitted on 2022-10-02T14:34:00

Eddie is da bomb! -the Shelton's-

Submitted on 2022-10-02T13:37:00

Both trips to and from the airport were exceptional. I would recommend to others and will use again myself!

Submitted on 2022-10-02T10:30:00

Elvira was great. Excellent driver

Submitted on 2022-10-02T09:56:00

Lashonda was our driver she was very nice and helpful..Thank you

Submitted on 2022-10-02T07:54:00

Great service both ways! Will definitely recommend to others. Tipped both drivers personally in cash.

Submitted on 2022-10-01T20:50:00

We loved Lashonda! Even with an traffic delay, she made good time and was so helpful to us. She was so fantastic and made us feel right at home! Thank you!

Submitted on 2022-10-01T20:30:00

Reggie is fabulous!!!

Submitted on 2022-10-01T17:20:00

Our driver did not respond to either my wife or me when we said hello. She was looking down at her phone many times during the drive and was unfamiliar with the route. I used my GPS to navigate her to the hotel. She was grumpy and unfriendly during the en

Submitted on 2022-10-01T13:31:00

We had the best experience and will definitely use this company for our next visit to the area!! (Tipped directly)

Submitted on 2022-10-01T13:18:00

I am a driver also. A truck driver and my biggest pet peeve about drivers is not using signals. Your driver also made many lane changes without signals. I think you should let all your drivers know they can improve on signal usage. But he got us to our de

Submitted on 2022-06-30T10:05:00

The van for our trip from Anaheim to LAX did not have working seatbelts for two of our passengers. That is not acceptable. The drivers both ways of our reservations were great, though!

Submitted on 2022-06-29T17:19:00

Haven was excellent, a perfect driver who took great care of my family of 5. We felt safe and appreciated his knowledge of the area and beaches. Thanks so much!

Submitted on 2022-06-29T12:05:00

Great job. Nice black suv Curtious driver and professional. Picks up at lax

Submitted on 2022-06-29T10:22:00

Richard is the best!

Submitted on 2022-06-29T05:40:00

Richard was a pleasure to talk to on our smooth ride to the airport. Thank you!

Submitted on 2022-06-29T05:06:00

Great ride and conversation. Thank you very much!

Submitted on 2022-06-28T18:18:00

My driver was professional and friendly. He gave me a lot of great tips about the area.

Submitted on 2022-06-28T12:06:00

Great service. Our driver Joe was wonderful!!!! We have been using Karmel for years and will continue to do so. Thanks!

Submitted on 2022-06-28T02:29:00

Orlando was great! We would love to have him drive us back to the airport at the end of our week at Disneyland!

Submitted on 2022-06-27T22:14:00

Dale was very patient with our many bags, equipment, and car seats.the ride was smooth and fast. We were very happy with the experience!

Submitted on 2022-06-27T14:04:00

Richard rocks!

Submitted on 2022-06-27T12:09:00

Rodney is an excellent driver

Submitted on 2022-06-27T10:45:00

You guys are great! Zero stress and love the text messages as it confirms things are in order.

Submitted on 2022-06-27T09:16:00

The windows in van needed to be cleaned and smelled of smoke. The driver was ontime and courteous and helpful.

Submitted on 2022-06-26T18:13:00

Rodney was nice to chat with on the way to LAX

Submitted on 2022-06-26T17:20:00

The driver was very friendly and the pick up and drop off were very smooth.

Submitted on 2022-06-26T14:52:00

The driver who picked my party up in Anaheim to take us to Long Beach Airport arrived 10 minutes prior to our scheduled departure. His vehicle was spotless. He drove safely without the distraction of electronic devices (as our previous driver did) and g

Submitted on 2022-06-26T13:44:00

Driver was great! He even put Disney Music on for us!

Submitted on 2022-06-26T11:34:00

Excellent service from Reggie!!!

Submitted on 2022-06-26T09:53:00

Once the driver was there, it was fine - however we had to wait at the island curb for 45 minutes to an hour for the driver to get there in airport traffic.

Submitted on 2022-06-26T09:06:00

Driver was great & very friendly. Loved the ease of this service & we will certainly use again when staying at a Disney property in Anaheim.

Submitted on 2022-06-25T23:20:00

Disbatch had us waiting in the wrong place.... driver was super friendly and helpful!

Submitted on 2022-06-25T20:34:00

David was awesome! He let us know that he was at the hotel early & let him know when we were ready as he was a little early, but we were waiting right out front & saw the car as he had sent a picture with the license plate. We tipped him with cash. Tha

Submitted on 2022-06-25T20:22:00

Someone called to confirm earlier in the week but still didn't have the changed flight time. I also said we needed car seats and they were not in the shuttle.

Submitted on 2022-06-25T18:11:00

Rodney was a great driver. He was very friendly and conversational with our family. He even told us some facts about the area. He was very knowledgeable. Would recommend him as a driver.

Submitted on 2022-06-25T14:53:00

The driver was earlier, which we very much appreciated. The vehicle was super clean. Loved the ride.

Submitted on 2022-06-25T10:31:00

Was a quick trip and very nice! Will always use Karmel!

Submitted on 2022-06-25T00:36:00

Eddie was courteous and professional, got us to airport safe and on time

Submitted on 2022-06-24T18:11:00

Great drive to the airport. Your driver was very courteous.

Submitted on 2022-06-24T18:10:00

Dale was a great driver and provided knowledgeable information about the area.

Submitted on 2022-06-24T10:02:00

Macy, our driver was very courteous. Would recommend my friends to Karmel.

Submitted on 2022-06-23T21:20:00

Wani was wonderful! She texted before even arriving to ensure we knew how to meet. Very great experience!

Submitted on 2022-06-23T20:58:00

Very patient and polite when our flight was delayed. Quick and easy ride. Thank you!

Submitted on 2022-06-23T16:59:00

Great experience. She was early, the van was clean, and she did a good job driving and getting us to the airport in a timely fashion. We had lots of little kids and she tolerated them well. Thank you.

Submitted on 2022-06-23T15:22:00

Conrad was very courteous and professional.

Submitted on 2022-06-23T11:47:00

Probably my best shuttle experience ever

Submitted on 2022-06-23T08:06:00

Friendly and professional service all the way!

Submitted on 2022-06-22T19:40:00

Our driver Arilee was great. She communicated upon our arrival to LAX. She even told us the pillar to meet her at making the process very easy, which sometimes is the hardest part of finding the driver! The ride was pleasant and quick! Overall a wonderful

Submitted on 2022-06-22T15:31:00

Orlando our driver was friendly and a good driver.

Submitted on 2022-06-22T07:12:00

Loved our driver and the ride! Got there early and got us to the airport early which was perfect!

Submitted on 2022-06-22T06:04:00

Dominic had great communication and made the process very smooth..... So friendly, great conversation, and great recommendations for things to see and do in LA. The van was sparkling clean as well. Highly recommend!

Submitted on 2022-06-21T21:27:00

Erien (not sure of spelling) was very courteous and respectful. His driving was excellent and he had a cheerful manner. Great start to our vacation!

Submitted on 2022-06-21T18:33:00

AMAZING driver!! Such good service so nice and sweet :))

Submitted on 2022-06-21T15:03:00

I requested a car that had clips in the sears so I could clip in car seats. This car did not. Also the ride was very bumpy and not smoothe at all. For the price of the service this vehicle seemed underwhelming at best. The driver was nice and helpful.

Submitted on 2022-06-21T13:59:00

We so enjoyed Mr. Kenneth! He was wonderful, so patient with our boys, car seats, luggage and chaos! Thank you for a wonderful, safe trip to LAX.

Submitted on 2022-06-21T11:04:00

Fantastic, friendly and fast service. Nancy was a gem. Made me reel like I've known her forever. Thanks for providing such an excellent service.

Submitted on 2022-06-21T10:52:00

It was such a pleasant trip and Richard was excellent. It was a great experience and will definitely do it again.

Submitted on 2022-06-19T19:40:00

All worked out super after our flights were changed. Driver was right there to meet us at Bradley terminal

Submitted on 2022-06-19T15:08:00

Rodney was great!

Submitted on 2022-06-19T14:17:00

Really enjoyed conversing with Mar. very good driver, too.

Submitted on 2022-06-19T09:17:00

Awesome driver made for a smooth transition from airport to hotel!

Submitted on 2022-06-19T09:16:00

From the reservation to pick up and drop off awesome service! Both our drivers were professional making it a smooth transition from airport to hotel!

Submitted on 2022-06-18T15:15:00

David was awesome! Very patient and kind.

Submitted on 2022-06-18T11:50:00

Greg was an excellent driver, and the entire process was so smooth. We will definitely remember this when in need of future transportation services!

Submitted on 2022-06-17T18:49:00

Our driver was incredible. He went above and beyond to help make sure the surprise trip we planned STAYED a surprise by telling other guests going the same place to keep quiet. He had a big smile and a cheerful attitude.

Submitted on 2022-06-17T05:11:00

EJ was kind, courteous, and professional. He did an excellent job.

Submitted on 2022-06-16T21:44:00

Our driver Fadel was amazing!!!

Submitted on 2022-06-16T14:23:00

Wonderful drivers! Very polite, very helpful and patient. Highly recommend Katmel Shuttle.

Submitted on 2022-06-16T12:11:00

Best shuttle ever! The driver called us when we were collecting our bags and was waiting once we got outside the airport. On the return the driver picked us up early from our hotel to deliver us to our Airport. Both drivers were delightful and friendly. B

Submitted on 2022-06-16T11:44:00

I was extremely satisfied. My only comment is that When we arrived at LAX from SeaTac was very late and caused us to miss meeting with out me party on time.

Submitted on 2022-06-16T07:22:00

Superior Service.....thank you for helping us.

Submitted on 2022-06-15T16:37:00

The driver arrived 15-20 minutes late without proactively calling to notify us, nor did he give a reason or apology once he arrived. Luckily we had booked the van arrival with enough time that it did not create issues with making our flight. The first d

Submitted on 2022-06-15T13:23:00

The driver was amazing we had to make an unscheduled stop for an emergency bathroom stop. He took care of us. Greatly appreciated

Submitted on 2022-06-14T19:41:00


Submitted on 2022-06-14T19:38:00

Our Driver Conrad was amazing!!! 5 STARS ?????????? Would love to have him drive us back to the airport. (Cash gratuity given)

Submitted on 2022-06-14T19:25:00

Erin was an awesome driver. Arrived early and helped us load suitcases etc and got us safely to LAX. Thanks for a great and safe trip.

Submitted on 2022-06-14T15:14:00

Rodney was great, he is an excellent Driver and got us to our destination safely

Submitted on 2022-06-14T05:58:00

Our driver was fantastic. He was very helpful but also so friendly. Thank you for your incredible service and we will certainly do business with you again based on the ease of the experience and the quality of our driver.

Submitted on 2022-06-13T16:52:00

My driver was the epitome of who you want driving you to and from destinations. A+

Submitted on 2022-06-13T12:03:00

Our driver was awesome! Very friendly and e we felt safe with him driving the entire time. Definitely made the start to our trip a very enjoyable one!

Submitted on 2022-06-13T06:58:00

Nancy was an excellent driver!

Submitted on 2022-06-12T20:25:00

Joe was a great driver!

Submitted on 2022-06-12T17:17:00

Charles was great! Very friendly.

Submitted on 2022-06-12T17:07:00

Dale was AWESOME!!!!

Submitted on 2022-06-12T16:12:00

Driver was excellent! Entire process was great!

Submitted on 2022-06-11T23:14:00

Damion was awesome!! Helped us find where he was, and had good music :)

Submitted on 2022-06-11T19:17:00

Ricky was great! He even made an extra stop to look for a lost phone!

Submitted on 2022-06-11T19:09:00

Ann Marie did an outstanding job. She was prompt. Communicated well about how to meet her. Car was immaculate. She was a very safe driver. Great experience!

Submitted on 2022-06-11T16:20:00

Mar was absolutely fantastic! We loved our ride with her and she made our entrance into Southern California wonderful! P.S. We left a cash tip with her.

Submitted on 2022-06-11T15:12:00

Our driver was amazing, so friendly and helpful. Right on time and made sure we got to the right departure terminal which was different from the terminal where we had to check our bags. Super safe driver, unlike every other shuttle driver we've had. We wi

Submitted on 2022-06-11T12:31:00

Great service -- very easy to use! Conrad was super helpful and friendly.

Submitted on 2022-06-11T12:27:00

LOVED our driver!!! He was SO efficient, friendly, and helpful!!! Great customer service!!

Submitted on 2022-06-11T08:01:00

Joe was wonderful.

Submitted on 2022-06-10T17:30:00

Dereith was prompt, professional, and courteous. Thank you, sir.

Submitted on 2022-06-10T15:49:00

Anthony was a kind and personable shuttle driver. He got us quickly and safely to Disneyland!! Thank you!!

Submitted on 2022-06-10T15:48:00

Always happy with Karmel's service for getting to and from Disneyland!! Thank you.

Submitted on 2022-06-10T15:09:00

Dale did a great job!

Submitted on 2022-06-10T13:25:00

We're with Rudy right now. He is outstanding. You obviously have a great company! Thanks so much for your help today.

Submitted on 2022-06-10T11:35:00

Kareem was an awesome driver!

Submitted on 2022-06-10T10:52:00

Rawan was amazing. A perfect representation of your company. Will ask for her again!

Submitted on 2022-06-09T14:44:00

Jon was great thanks again!

Submitted on 2022-06-09T10:44:00

Jon was great!!!

Submitted on 2022-06-08T19:01:00

Our driver Antonio was very good

Submitted on 2022-06-08T17:25:00

Nico was a great driver. Very friendly

Submitted on 2022-06-08T11:45:00

Josh was our driver and he was awesome! Highly recommend him!

Submitted on 2022-06-08T10:14:00

Would like to request this driver for our next trip on 6/10, same route. Don't know his name or vehicle number.

Submitted on 2022-06-07T16:24:00

Great transfer shuttle service. Timely, courteous, easy to contact and great communication.

Submitted on 2022-06-07T16:23:00

Great communication. Text confirmation the day before, text the day of with driver and vehicle # information. They were super easy to contact and great service. Five start for being on-time, helping load and unload and ease of contacting with questions! W

Submitted on 2022-06-07T15:26:00

Richard was great! Kept us informed and got us here quickly. Thanks!!!

Submitted on 2022-06-07T12:09:00

Keith was awesome! He was a great driver and had great manners!

Submitted on 2022-06-07T11:22:00

Richard was great and super helpful. Your reservation system confirmations etc. works great as well.

Submitted on 2022-06-07T07:00:00

Richard was by far the best shuttle driver I have ever used. He was prompt, courteous, friendly, and concerned about the safety of our children at the airport. I would not hesitate to use him again.

Submitted on 2022-06-06T19:48:00

Dominique was friendly and personable. We enjoyed chatting with her on the drive to our hotel.

Submitted on 2022-06-06T16:45:00

Dale was a great driver and had a great welcome for us. I was surprised by an additional charge of $11.10 on my cards which is concerning to me since we prebooked and added tip when we did so in February. We look forward to using the service again on Thur

Submitted on 2022-06-06T09:29:00

Richard was AMAZING!! Thanks for all your help!!

Submitted on 2022-06-06T07:07:00

She drove too fast and at one point we almost hit a car in front of us. If she slowed down it would be a safer ride.

Submitted on 2022-06-06T04:47:00

Mr. Art was great

Submitted on 2022-06-05T14:47:00

I was expecting the driver to be at the airport when I arrived but I had to wait about 20 minutes for him. But Dale was very friendly and a cautious driver.

Submitted on 2022-06-05T14:02:00

We appreciated the texts from Karmel and our driver, it made the process smooth, and a great start to our vacation!

Submitted on 2022-06-05T08:54:00

Thank You ART!!!

Submitted on 2022-06-05T07:27:00

It was a bit pricey (compared to Lyft) but the convenience, promptness, communication, and ability to plan ahead was preferable for me for this trip so it was worth it.

Submitted on 2022-06-04T18:37:00

Ricardo rocked!

Submitted on 2022-06-04T14:50:00

Our driver Soel was excellent

Submitted on 2022-06-04T14:37:00

Art was very fun, friendly and professional. Great job.

Submitted on 2022-06-04T13:11:00

Great driving by Peter, friendly and arrived early

Submitted on 2022-06-04T06:07:00

Driver arrived on time and did a great job communicating.

Submitted on 2022-06-03T17:08:00

Driver was great he got us here in good time it's polite friendly we enjoyed his company and his service would use again.

Submitted on 2022-06-03T14:17:00

We would love to have our same drivers for all of our reservations. She was great. She knew the area and knows the sights we really need to see. We are not allowed to add tips to the card, so we will pay cash.

Submitted on 2022-06-03T14:15:00

We would love to have our same drivers for all of our reservations. Art is amazing. He is very knowledgeable of the area and knows the sights we really need to see. We are not allowed to add tips to the card, so we will pay cash.

Submitted on 2022-06-03T13:35:00

Our driver was great! The vehicle was pretty rundown on the inside though and was creaking.

Submitted on 2022-06-03T09:09:00

Driver was very nice and gave us a brief of buildings and restaurants.

Submitted on 2022-06-03T06:58:00

My husband and I have had the pleasure of being driven by Augie and Rudy to LAX and home...very professional and friendly service! We have been customers of Karmel for several years now and never have been disappointed!

Submitted on 2022-06-02T04:33:00

Angel was a great driver. I have a Saturday reservation. I'd like to request him if possible.

Submitted on 2022-06-01T08:55:00

Vehicle needs cleaning in the inside. Otherwise, service and driver were great!

Submitted on 2022-05-10T10:14:00

Driver was amazing

Submitted on 2022-05-09T22:27:00

Manny, our driver was delightful. My husband a I greatly enjoyed our conversation with him on the way to the Grand Californian. We gave him a tip in cash.

Submitted on 2022-05-09T18:18:00

Great driver. Very helpful.

Submitted on 2022-05-09T16:29:00

I never got a text with instructions today so I could be more prepared for our driver upon arrival.

Submitted on 2022-05-09T07:28:00

Our driver Lisa was awesome! Give her a raise

Submitted on 2022-05-08T22:05:00

The driver waited us with patience. Big thnks!! Did already pay tip.

Submitted on 2022-05-08T19:05:00

Driver drove way to fast

Submitted on 2022-05-08T11:31:00

Will always use and recommend Karmel to others. Thank you for a very smooth and pleasant process!

Submitted on 2022-05-08T09:33:00

Tipped in cash. Vehicle was gross and needs to be updated. It also smelled.

Submitted on 2022-05-07T19:41:00

Wani was excellent!! Enjoyed her company!

Submitted on 2022-05-07T15:53:00

We will use your service again and recommend it to friends and family. Tipped driver already

Submitted on 2022-05-07T09:29:00

Very kind, personable. On time. Good communication.

Submitted on 2022-05-07T07:44:00

Absolutely great service Thank you!!!

Submitted on 2022-05-07T06:45:00

Eddie was the best! He made us feel safe, comfortable and he was patient when we were in the shuttle and when we were trying to find our way of the airport. I would definitely recommend Karmel to anyone I know.

Submitted on 2022-05-06T22:10:00

Wani was an wxcellent driver. Thank you so much Karmel. We will book with you again soon! We left a tip with the driver. ?Š?Š

Submitted on 2022-05-06T18:53:00

Everything went very smoothly

Submitted on 2022-05-06T16:50:00

More than 5 people in shuttle, which was over the promised limit. Took a long time for the shuttle to arrive.

Submitted on 2022-05-06T15:15:00

Yana was a pleasant and safe driver. Always reliable drivers and service with Karmel.

Submitted on 2022-05-06T14:38:00

Great trip and driver!

Submitted on 2022-05-06T11:18:00

Driver was supposed to let us know when she was at the airport and where to meet. Never did it and had another 30 minute delay. Will not use again and would prefer my 13.90 tip be refunded.

Submitted on 2022-05-06T10:44:00

Our driver was great. Our plane was late and she was still super sweet. Highly recommend her!

Submitted on 2022-05-05T17:33:00

Alan was a safe and awesome driver. Requesting his service again next week please.

Submitted on 2022-05-05T14:49:00

Kevin was a great driver and very courteous and kind as he greeted and dropped us off

Submitted on 2022-05-05T13:43:00

Richard was great!!! Go chargers!!!! Thank you it was a great ride to Disney hotel!!

Submitted on 2022-05-05T13:19:00

Everything was great including the driver. Only suggestion is the the tip shows on the receipt.

Submitted on 2022-05-05T11:48:00

John L (Van 437)was awesome! He was early, polite, requested That we put our seatbelts on and made sure we were all buckled in. He openex the door for us and was extremely polite.

Submitted on 2022-05-04T17:00:00

Driver had both front windows down the whole ride back. It was like a riding in a wind tunnel. Gratuity paid in cash

Submitted on 2022-05-04T13:27:00

I was very impressed with your van service. You kept me informed and were on time and the drivers we're personable and friendly.

Submitted on 2022-05-04T11:36:00

Great conversation, kind, and professional. We'll definitely use Karmel again!

Submitted on 2022-05-04T05:05:00

Kevin was on time and very helpful.

Submitted on 2022-05-03T22:32:00

Eddie was amazing, really appreciate him offering to make a stop if needed and helping us keep Disneyland a surprise for our 5 year old!

Submitted on 2022-05-03T14:15:00

Richard was great. Very pleasant, gave a narrated "transfer" to the airport and very professional. Always a great company to use!

Submitted on 2022-05-03T13:04:00

This made our travel experience an amazing one! It was so nice to have someone right there when we got to the airport and when we left our hotel to head back to the airport! It was one less stress! There was a lot of communication! Overall a great experie

Submitted on 2022-05-03T09:49:00

DeReith was extremely courteous, helpful, and patient with our little family. Thanks so much!!

Submitted on 2022-05-03T08:49:00

It was very unnerving that our original driver did not show up. We had to find a phone to contact your company to find out what was going on. A new driver (who was fantastic and extremely kind) was sent out right away. We highly recommend the driver th

Submitted on 2022-05-03T06:22:00

Kevin went out of his way to provide us with Great Service. Super nice guy. We did give him a nice tip. Thanks ?Š

Submitted on 2022-05-02T13:48:00

If anyone asks for transportation to Disney hotels from LAX, I'll recommend your shuttle company.

Submitted on 2022-05-02T12:20:00

Wonderful Service and reasonable price for families! Will definitely be using Karmel Shuttle again next time.

Submitted on 2022-05-02T08:15:00

Thomas was amazing!!!!

Submitted on 2022-05-02T06:49:00

Lisa was very professional, gave excellent instructions as to how to find her outside the airport, and very friendly and helpful.

Submitted on 2022-05-01T20:23:00

Very nice driver. Took my mind off of leaving my mom alone

Submitted on 2022-05-01T19:52:00

Casey was awesome ?Ž Very professional amd personable. Excellent communication!!!

Submitted on 2022-05-01T14:19:00

Our driver was on time and got us to the airport with no issues but didn't say a single word, introduce herself, or say thank you when we tipped her. It was weird as hell.

Submitted on 2022-05-01T13:21:00

Richard was awesome! Thanks!

Submitted on 2022-05-01T11:41:00

Thought I purchased a 3 to 5 person shuttle. I believe there were 9 on our hotel to airport trip.

Submitted on 2022-05-01T10:20:00

Richard was great!—very friendly and personable.

Submitted on 2022-05-01T09:25:00

Richard was awesome and even gave us a tour of LA.

Submitted on 2022-04-30T17:08:00

Great service! He helped unload and load piura luggage very professional and gave up tips for places to see for next time.

Submitted on 2022-04-30T15:53:00

Driver was waiting in the entrance for 10 min before pick up time, and did not text until 5 minutes after our pick up time. Van was roomy, but smelled like a locker room, please put Karmel Plackard on the door, can't see it on the dash when the driver

Submitted on 2022-04-30T13:02:00

Our driver was happy and very personable. We enjoyed our ride.

Submitted on 2022-04-30T12:59:00

Although the van could use a little TLC, the driver was prompt and courteous and got us to our destination in a timely fashion. I call that a success and will use Karmel again.

Submitted on 2022-04-30T12:02:00

We gave our driver the tip. Great service both ways! We will use your service again and recommend it to our friends

Submitted on 2022-04-30T10:06:00

Josh was exceptional, very friendly.

Submitted on 2022-04-30T09:37:00

Tipped in cash to driver! Excellent Driver enjoyed chatting with him!!!

Submitted on 2022-04-30T08:07:00

Thank you. Really appreciated transfer to and from the airport. Your drivers were on time, communicated well, and were very friendly.

Submitted on 2022-04-29T21:09:00

We had great service, 5 star. Super driver. Richard & Sandy Norgrove

Submitted on 2022-04-29T12:24:00

Jose was theeee best! Friendly and very professional:) and most importantly, on time!

Submitted on 2022-04-28T19:46:00

Our driver was incredibly friendly and I thoroughly enjoyed the ride and conversation during the trip. Truly a great experience all around!

Submitted on 2022-04-28T16:17:00

Our driver Josh, was very pleasant to ride. We had received another person, Antonio, identifying as our driver. Not sure what was going on with that. Excellent company.

Submitted on 2022-04-28T12:29:00

Dominique was amazing! This whole process was great and I don't regret it at all.

Submitted on 2022-04-28T11:40:00

Jose was awesome. He was friendly, expedient, communicative, and professional. He's the kind of driver that makes your company look fantastic. Thanks! (Gave cash tip)

Submitted on 2022-04-27T18:12:00

Nice work. Tires on front of van are worn on outside however. Check the alignment. Thx

Submitted on 2022-04-27T13:14:00

John was awesome?Œ?»

Submitted on 2022-04-26T17:29:00

Nico was fantastic in communicating with me as well as helping me find a safe place to get in his van, assisting with my travel companions ECV and safely navigating the roadways from the airport to our final destination. I don't miss the old bus service t

Submitted on 2022-04-26T17:00:00

Your company does a phenomenal job!!!! Thank you!

Submitted on 2022-04-26T14:41:00

Richard was awesom!

Submitted on 2022-04-25T12:18:00

Rene was helpful and friendly! Thank you!

Submitted on 2022-04-25T06:03:00

Rodney was fantastic!! He was quick to pick us up, so polite, pointed out some of the sights on the drive, helped with the bags, and we had a fast, smooth and safe ride! We used Karmel on our trip last year and we will use you again/ recommend!! Thanks!

Submitted on 2022-04-24T13:24:00

Rude driver, had an attitude when she picked us up. Picked up another family after us (we were supposed to be a 5 person private shuttle- our group is 5. We picked up 3 extra people, one of which was an infant who couldn't have been more than a year old

Submitted on 2022-04-24T13:14:00

Rodney was a fantastic driver. Pleasant to talk to! Thank you so much again!

Submitted on 2022-04-24T07:29:00

Elvira was wonderful and most importantly on time.

Submitted on 2022-04-23T21:47:00

Eddie was outstanding! Kind, safe, reliable and an excellent welcome to California

Submitted on 2022-04-23T11:31:00

Elvira was very nice ! Very comfortable ride!

Submitted on 2022-04-23T10:59:00

Our driver was very professional. Communication was excellent regarding how to find each other at the airport.

Submitted on 2022-04-22T17:11:00

Eddie was great!!!

Submitted on 2022-04-22T06:46:00

Richard was an amazing driver. He was on time and helped us into the van after loading all of our luggage. He is a very safe, friendly and professional driver. Thank you Richard. Wel already left a cash tip with Richard ?Š

Submitted on 2022-04-21T16:08:00

Richard was awesome. Hope to see him again.

Submitted on 2022-04-20T22:33:00

Great service! Kelli help us to get to the right pick up space. Will definitely use Karnel again.

Submitted on 2022-04-20T21:41:00

Natalie was great! She was quick to load and unload bags, friendly, personable.

Submitted on 2022-04-20T13:59:00

This is my second time having Richard as my driver and he is awesome! Punctual, helpful, and so friendly. If we can request drivers I would request Ricgardxeverytine and recommend him to all my clients and travel agent friends!

Submitted on 2022-04-20T12:28:00

Tommy was great! Very efficient picking me up at airport, I already tipped him. Excellent driver, I got home much quicker than usual. Best experience I've had with a shuttle in years.

Submitted on 2022-04-19T19:54:00

Nico was the BEST!!!!! The process was soooo easy and there was great communication all the way through. We were a little stressed as we've had some negative experiences with other shuttle companies in the past, but this was totally smooth sailing. Will D

Submitted on 2022-04-19T15:23:00

Our driver was wonderful! Great communication, very helpful, and just a nice guy!

Submitted on 2022-04-19T13:05:00

Dominique was awesome! Great driver and so personable. Really enjoyed the ride.

Submitted on 2022-04-18T15:58:00

Richard is an amazing ambassador for your company. Friendly, courteous and informative. Thank you

Submitted on 2022-04-17T13:21:00

Lisa was amazing!!! She was great at communicating pick up and she was so friendly. We really enjoyed our ride!!!!

Submitted on 2022-04-17T09:41:00

Lisa was great! On time, friendly and made going home even more enjoyable.

Submitted on 2022-04-17T00:09:00

Easy to book and use! Will definitely use them again in the future.

Submitted on 2022-04-16T19:22:00

Thank you so much for making this easy!

Submitted on 2022-04-16T19:15:00

Painless experience, very friendly service.

Submitted on 2022-04-16T09:20:00

Art was a great guy. Safe driver.

Submitted on 2022-04-16T05:38:00

Jacare was awesome. Had her both to and from the airport. The van needs some serious love. Had to change my reservation mid-trip and that was pretty seamless, but the two reservation numbers were confusing!

Submitted on 2022-04-15T17:04:00

Our drivers on March 31 and April 14 to and from LAX were warm , friendly, and very professional. Both were excellent drivers. What a positive experience! Cash tip given at conclusion of each ride.

Submitted on 2022-04-15T13:22:00

Nathaly was super friendly and very pleased to be with on the drive

Submitted on 2022-04-15T10:34:00

Kevin was excellent, professional and arrived early. He made our connection from the ferry terminal to LAX as smooth as possible. I tipped him 15% in cash, but I'd like to add more for Kevin here to bring his gratuity to a 20% tip in total.

Submitted on 2022-04-15T09:00:00

Came 30 minutes late but the rest of our experience is good.

Submitted on 2022-04-13T09:52:00

My flight was late and when I arrived I gathered my luggage and called the reservation numer. The representative was rude on the phone saying do you know your driver has been calling you etc. When I tried to explain the late flight he up on me before I fi

Submitted on 2022-04-13T01:16:00

Driver was great even during a stressful mistake he was very level headed and got us to the airport on time for our flight

Submitted on 2022-04-12T21:16:00

Thank you SO much for your patience and your help getting us settled in the vehicle. We really appreciate it!

Submitted on 2022-04-12T17:42:00

This is the best service I have ever had with Karmel. I appreciate that very much.

Submitted on 2022-04-12T17:09:00

I really appreciate how clean the van was, how friendly the driver was, and how safe the journey was in traffic both ways. Thanks!

Submitted on 2022-04-12T14:43:00

A senior citizen or AAA rate would be very helpful to me. Noticed your rates have gone up. Excellent service--lovely and charming drivers.

Submitted on 2022-04-12T09:06:00

Elvira drove safely and got us to the airport early.

Submitted on 2022-04-12T07:31:00

Driver was very nice and loved the car

Submitted on 2022-04-11T20:49:00

Eddie has been a fantastic driver! So grateful to have him with us through the first two days of our trip!

Submitted on 2022-04-11T18:13:00

We were very pleased with this service. They were timely in getting us from Orange COUNTY to San Pedro cruise port and back. The vehicles were clean and drivers knew how to get us there and back quickly. I do recommend this shuttle service

Submitted on 2022-04-11T13:37:00

Driver was great! Pick up was 30 minutes past scheduled time. Thank you!

Submitted on 2022-04-11T12:30:00

Richard was so nice and friendly I will definitely recommend karmel service over and over and will use this service again

Submitted on 2022-04-10T19:58:00

Kenneth was an excellent driver.

Submitted on 2022-04-10T17:16:00

Soel was a friendly and informative driver. He was a great driver.

Submitted on 2022-04-10T14:45:00

Ariane, our driver was exceptionally good and very friendly.

Submitted on 2022-04-10T11:38:00

The last thing you need on a trip with lots of family, kids, strollers, or hassle is a problem with your transportation. Karmel was awesome! Easy to work with, convenient text messages, on time, not a single complication.

Submitted on 2022-04-09T16:44:00

I have used Karmel travel a few times now and never had a bad experience. Drivers are always over the top friendly. Never been late and always stay in contact with you pryer to your pickup time. My driver today checked my flight seen we landed 20 min ear

Submitted on 2022-04-09T16:02:00

Rodney was great!!

Submitted on 2022-04-08T19:02:00

Richard was great. He was a little early, which was to our advantage, and got us to our destination right on time.

Submitted on 2022-04-08T10:48:00

Rodney was great. Friendly and sa safe driver.

Submitted on 2022-04-07T19:00:00

John Was on time very polite highly recommend him as a driver

Submitted on 2022-04-07T18:09:00

They did an amazing job and both of my drivers were very friendly! Made me traveling to California feel better!

Submitted on 2022-04-07T14:25:00

Rodney did a great job maneuvering through LA traffic! Nice young man!

Submitted on 2022-04-07T10:32:00

Ray was fantastic!! Super safe driver and a really nice person.

Submitted on 2022-04-07T05:22:00

Driver was 5 min late after I received a text from Karmel to be down waiting 10 min early. His excuse was that there was construction in the freeway, we saw zero roadwork on the way to the airport. He also was driving way too fast and braking aggressivel

Submitted on 2022-04-06T18:31:00

Our driver Rodney was amazing. He made it an experience.

Submitted on 2022-04-06T15:08:00

A little more expensive than other courier services, but the experience was fantastic!

Submitted on 2022-04-06T07:19:00

Erin was very nice.

Submitted on 2022-04-06T05:40:00

Amazing service. Our driver, Art, was great!

Submitted on 2022-04-05T08:55:00

Our driver angel was very patient and nice. We had to wait a while and he didn't seem to rush us out. He informed us of the policy of time but was very professional about it. Thank you angel

Submitted on 2022-04-04T15:09:00

Richard was awesome. He was on time super friendly and super safe.

Submitted on 2022-04-03T17:50:00

Leon did a great job!

Submitted on 2022-04-03T16:15:00

Orlando was friendly, personable & assistive. He made this first time process easier for me. Many thanks. Tip was given to the driver in cash.

Submitted on 2022-04-03T13:56:00

Upon notification of our arrival, waited approximately 30 for the pickup. Driver was pleasant, but the wait was too long.

Submitted on 2022-04-01T19:58:00

My driver Dale was great! He was courteous, prompt & directly in touch with me well before my pick up time, which was much appreciated! Thank you!

Submitted on 2022-02-28T19:55:00

Very nice service. Quick and friendly at the airport. We were a little surprised to see another party in the van when we arrived. Reservation said it was like only be our family.

Submitted on 2022-02-28T17:32:00

Loved the quick pick up and trip.

Submitted on 2022-02-28T14:58:00

Richard was amazing.

Submitted on 2022-02-28T12:22:00

Driver was great, but a few too many air fresheners.

Submitted on 2022-02-28T12:10:00

Our driver was outstanding! Amazing service!

Submitted on 2022-02-28T10:21:00

Wonderful service! Our driver was exceptional and very pleasant! We are so happy we found this company to use for our family transportation to and from the airport! We will definitely use your services again and recommend you to others!

Submitted on 2022-02-28T07:20:00

Awesome service! On time and very friendly.

Submitted on 2022-02-27T19:57:00

Very pleased with the service. Thank you. Tip given to driver.

Submitted on 2022-02-27T17:54:00

Timing needs to be better coordinated

Submitted on 2022-02-27T17:38:00

She was the best driver we have had with any service ever. We have chartered a lot of transportation over the years so that is a very high compliment. Give her a raise!!

Submitted on 2022-02-27T15:51:00

Driver was very kind and patient!

Submitted on 2022-02-27T11:59:00

On time pickup smooth ride easy reservation process. Great job

Submitted on 2022-02-27T06:47:00

Driver was awesome! Delay from the company, but our driver was great and our savior!

Submitted on 2022-02-27T06:21:00

Richard was a fantastic driver - very helpful. The trip was very smooth.

Submitted on 2022-02-27T03:54:00

Richard was great. He arrived early and was curtious.

Submitted on 2022-02-26T23:05:00

Thanks for the great service. I gave a cash tip.

Submitted on 2022-02-26T15:48:00

Nancy was AWESOME! So friendly, very knowledgeable and a fantastic driver!

Submitted on 2022-02-26T13:46:00

Carlos was awesome!!

Submitted on 2022-02-26T11:19:00

Our driver has been super nice & informative!

Submitted on 2022-02-26T09:35:00

Outstanding service! Thank y'all!!!

Submitted on 2022-02-26T08:48:00

How was friendly and my ride was perfect!

Submitted on 2022-02-26T08:31:00

Great, fast service. Super nice driver. Would definitely use again!

Submitted on 2022-02-26T05:13:00

Richard was very entertaining and knowledgeable about LA. If he did tures would definitely book with him. He was pleasant and arrived ahead of time. Next time we travel to LA we will use this service. Thanks for getting our group of 9 from and to airport

Submitted on 2022-02-26T04:15:00

Amazing driver! Appreciated the professionalism and friendliness. Honestly felt like we were friends by the time we made it to the hotel! Thank you!

Submitted on 2022-02-25T17:44:00

Eddie was a great driver and conversationalist. Made a traffic filled drive to LAX go by quickly.

Submitted on 2022-02-25T17:19:00

Great experience!

Submitted on 2022-02-25T16:53:00

Very professional driver, great service.

Submitted on 2022-02-25T14:54:00

Our drives was amazing! She even had to wait due to our plane being delayed. She was very friendly and was happy to visit with us during our drive.

Submitted on 2022-02-25T10:22:00

Driver was late and didn't say one word to us the entire ride. A little friendliness could go along way to a better rating

Submitted on 2022-02-25T10:00:00

Very good ride, friendly and prompt driver very efficient service, thank you again Loved the shuttle he drove Outstanding

Submitted on 2022-02-25T09:21:00

What a phenomenal experience we had both ways! Thank you for the wonderful service!

Submitted on 2022-02-25T07:05:00

Yani got us where we needed to be in a timely manner.

Submitted on 2022-02-24T13:23:00

Orlando was very patient and professional, even though our arriving flight was almost an hour later than scheduled

Submitted on 2022-02-24T12:57:00

On time, will use again

Submitted on 2022-02-24T12:17:00

Great service. Will see you again on our next trip.

Submitted on 2022-02-24T10:05:00

Ray is an awesome driver. Thanks so much. Will definitely use the service again

Submitted on 2022-02-23T22:17:00

Our driver was awesome! He was very pleasant and patient with our large family and numerous pieces of luggage! It took us a while to install our two car seats. He was an excellent driver.... very courteous and careful. We will definitely use your serv

Submitted on 2022-02-23T19:00:00

So nice to have someone else navigate the traffic. And he gave excellent instructions to find him.

Submitted on 2022-02-23T15:56:00

Richard was outstanding.

Submitted on 2022-02-22T23:46:00

Josh was great. I was worried how it would work with 9 of us and properly about 14 suite cases. Josh was able to get all of us and our luggage, conversation was great which made the long ride not feel so long. Thanks Josh for your great service!!!!

Submitted on 2022-02-22T16:00:00

Driver was fantastic - really excellent!

Submitted on 2022-02-22T13:19:00

Richard is super-cool. He got us to our destination quickly and provided some entertainment along the way. Thank you!

Submitted on 2022-02-22T10:21:00

Very wonderful driver!

Submitted on 2022-02-22T05:28:00

Safe,reliable and convenient!

Submitted on 2022-02-22T05:02:00

I will absolutely use Karmel again - perfect ride - appreciate the introduction text from the driver - impeccable service - well done - we tipped in person- thank you!

Submitted on 2022-02-21T19:48:00

It was our first time traveling to LAX and as overwhelming as it was, the shuttle service was great! Super polite and considerate driver. The dispatch responded quickly and the wait was short.

Submitted on 2022-02-21T10:09:00

Ray did a great job. He communicated with us and navigated through traffic with ease.

Submitted on 2022-02-21T07:55:00

Our driver was incredible and so helpful! Tip was given directly to her

Submitted on 2022-02-20T20:21:00

Eddie is awesome. Thanks.

Submitted on 2022-02-20T17:38:00

Fabulous! It was so easy and quick to get to. Loved the text information. Would recommend to anyone!

Submitted on 2022-02-20T12:06:00

My driver John did an excellent job. Van was clean and prompt.

Submitted on 2022-02-20T06:43:00

Mike at Karmel was very easy to work with and van service for my group went off without a hitch. I would definitely use their services again.

Submitted on 2022-02-19T13:44:00

Richard was an awesome driver. Very friendly with good tips on local dining.

Submitted on 2022-02-19T10:44:00

Great service. Easy to schedule and drivers were early each time and we're friendly and professional. Will definitely use again.

Submitted on 2022-02-18T19:51:00

Best driver EVER!!!! He was great and we will definitely use this service again because of him!

Submitted on 2022-02-18T19:27:00

We really liked Rudy, very pleasant and informative about the area ?

Submitted on 2022-02-18T19:04:00

Arilee was very friendly and a super safe driver. She was very punctual and kind.

Submitted on 2022-02-18T18:30:00

Driver wax 20 minutes late after I texted and said I was early 25 minutes so we where freezing for 45 minutes since we where early and driver was 20 minutes late

Submitted on 2022-02-18T08:30:00

Both our drivers were friendly and helpful. And right on time with good communication. So nice to have transportation ready and waiying upon arrival.

Submitted on 2022-02-17T19:54:00

Julie was so sweet and very timely. A true delight! (Tip paid in cash to driver)

Submitted on 2022-02-17T15:16:00

Excellent door to door service. Driver was very friendly and helpful.

Submitted on 2022-02-17T15:04:00

Omar was amazing! He was willing to stay because our plane was delayed! Super nice guy!

Submitted on 2022-02-16T18:17:00

Although our driver was late because of traffic he was in full contact giving updates for the 35 min late we really appreciated that and his sincere apology and updates Thanks and we hope we get him again he was one of the safest karmel shuttle drivers w

Submitted on 2022-02-16T17:27:00

Orlando was our driver and he was amazing! He was on time, kept a clean vehicle, opened doors, loaded luggage and brought my family safely to the airport. If you could clone him then you would have the best shuttle service on the planet, in my opinion you

Submitted on 2022-02-16T16:05:00

Angel was great and very courteous!

Submitted on 2022-02-15T21:29:00

Eddie our driver was very personable and professional thank you!

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