Karmel Connect Customer Reviews
Excellent service would use again!!
Response from the owner:We are glad to hear you found our service excellent! We appreciate your trust and look forward to serving you again.
On time pickup, even after our flight was delayed multiple times. Excellent driver.
Response from the owner:Thank you for recognizing our driver's excellent service. We sincerely value your feedback.
I highly recommend Karmel Shuttle in Southern California. They were courteous, professional and skilled. Our driver Francois was top notch.
Response from the owner:Thanks for the recommendation! Thrilled you found our service courteous and professional. Francois will be happy to hear your praise.
Fantastic
Service
Great
Value
Service
Great
Value
Response from the owner:Your positive feedback means everything to us. We're grateful you found our service fantastic with great value.
Response from the owner:We are overjoyed to receive your 5-star rating! Your trust in Karmel Shuttle Service means everything to us.
Response from the owner:Thanks for your 5-star rating! Your support means everything to us.
I was going to Disneyland and bought a Karmel transportation ride from John Wayne airport to there. My driver drove safely and excellent in the crazy traffic. Very professional but fun to visit with. The picture is the crazy traffic.
Response from the owner:Thank you for your wonderful feedback about your Disneyland trip! We're thrilled our driver provided safe, professional service through that crazy traffic.
Picked up at JWA and shuttled to Disneyland hotel area. Very courteous and helpful. Clear instructions made finding them easy at the airport. Our return trip they picked us up on time, loaded our luggage and dropped us at the correct terminal. Would use them again for sure!
Response from the owner:Thank you for your review! We appreciate your kind words about our courteous service and clear instructions for airport pickup.
Great Service! I've used KARMEL 4 years now for our yearly Disney trip. We fly to LAX and they take us to our hotel in Anaheim across from Disneyland. Never had issues with pick up or drop off, I have always got to the airport on time.
Response from the owner:Thank you for your wonderful feedback, Lyzette! Four years of Disney trips with us means everything. We appreciate your loyalty.
Response from the owner:We are grateful for your 5-star review! Your support of Karmel Shuttle Service and Southern California Coach is truly valued.
We use Karmel every time we come to Disneyland. They take all of the guesswork out of getting to and from your hotel. When you land they text you and tell you where to meet them. On your way back to the airport they suggest times that they recommend so you will be at the airport with enough time to get through security. We highly recommend Karmel.
Response from the owner:Thank you for taking the time to share your experience! We're thrilled Karmel makes your Disneyland trips stress-free.
Great experience picked up on time communicated with the driver Murphy was super friendly and he was a great driver.
Response from the owner:Thank you for taking the time to share your experience. We're thrilled Murphy provided excellent service and communication.
Response from the owner:Thank you immensely for your 5-star rating! Your support of Karmel Shuttle Service and Southern California Coach is appreciated.
Wonderful drivers and great service! I'll definitely be using Karmel again in future.
Response from the owner:We appreciate you taking the time to post your 5-STAR review. We look forward to providing service to you in the future.
Remember, you can NOW BOOK at over 24 different Airports and Cruise Terminals at our website https://www.karmel.com/
Remember, you can NOW BOOK at over 24 different Airports and Cruise Terminals at our website https://www.karmel.com/
Response from the owner:Thank you for the 5 star rating. We appreciate you taking the time to tell others what you think.
Our 4th year using Karmel. We use it for our Annual Disney trip. When asking for a quote by email they email you back at a decent time frame. Easy to book. Get service Round trip Airport ✈️ to 🏨 Hotel
Response from the owner:Thank you so much for your loyalty and for taking the time to share this! 🧡
We’re honored to be part of your annual Disney tradition and glad to hear booking and communication have been smooth. We’ll be ready and waiting for you again next trip—round trip ✈️ to 🏨 and back!
Don't forget, you can book us at over 18 airports nationwide, including Australia. Try us out as you travel around.
Safe travels and see you soon! ✨🚌
We’re honored to be part of your annual Disney tradition and glad to hear booking and communication have been smooth. We’ll be ready and waiting for you again next trip—round trip ✈️ to 🏨 and back!
Don't forget, you can book us at over 18 airports nationwide, including Australia. Try us out as you travel around.
Safe travels and see you soon! ✨🚌
We really loved our driver Nancy. She was really friendly and professional. It was our first time visiting LA and she made the ride very comfortable and enjoyable. The ride from the airport to our hotel felt more like a tour because Nancy took the time to point out all the landmarks on the way. We will definitely be using this service again on our next visit.
Response from the owner:Thank you so much for sharing your experience! We’re thrilled to hear that Nancy helped make your first visit to LA such a memorable one. She truly loves showcasing the city while providing a smooth and comfortable ride. We’ll be sure to pass along your kind words to her! We look forward to welcoming you back on your next trip.
Excellent service!
I received a text message to reconfirm my reservation the day prior, received a text upon landing and text from the driver as to where to meet at LAX (a very busy airport). The communication was great, and we waited no more than 10 minutes for the van to arrive once I sent the driver a text msg that we were outside. My husband and I had a smooth ride home in a very nice and clean sprinter van #588 and our driver, George, was very friendly.
*****
I received a text message to reconfirm my reservation the day prior, received a text upon landing and text from the driver as to where to meet at LAX (a very busy airport). The communication was great, and we waited no more than 10 minutes for the van to arrive once I sent the driver a text msg that we were outside. My husband and I had a smooth ride home in a very nice and clean sprinter van #588 and our driver, George, was very friendly.
*****
Response from the owner:Thank you so much for the fantastic review! We’re happy to hear that our communication and service made your arrival at LAX smooth and stress-free. George will be thrilled to know you enjoyed the ride in van #588. We truly appreciate your kind words and look forward to serving you and your husband again soon!
Payman was an excellent driver, and he was on time and very courteous. His vehicle was clean and very well maintained.
Response from the owner:Thank you so much for your review! We’re thrilled to hear Rudy provided excellent service and a clean, comfortable ride. Punctuality and courtesy are things we take great pride in, and we’re glad that came through in your experience.
We appreciate you choosing us and hope to welcome you back again soon!
We appreciate you choosing us and hope to welcome you back again soon!
It was a safe ride, of course, because safety should be the #1 priority.
We had an on-time pick up, and a direct trip from LAX to our hotel near Disneyland. The driver didn't even need to use a map to navigate the various highways and roads.
We had an on-time pick up, and a direct trip from LAX to our hotel near Disneyland. The driver didn't even need to use a map to navigate the various highways and roads.
Response from the owner:Thank you so much for your kind review! We’re thrilled to hear that your ride was safe and on time — safety and reliability are always our top priorities. It’s great to know your driver provided a smooth, direct trip from LAX to Disneyland without even needing a map — our team takes pride in knowing the routes and keeping your experience stress-free.
We truly appreciate you choosing us for your transportation, and we hope to welcome you back again soon. 🌟🚌
We truly appreciate you choosing us for your transportation, and we hope to welcome you back again soon. 🌟🚌
Both our drivers were Awesome! Everything went well - highly recommend.
Response from the owner:Thank you so much for your kind words! We’re thrilled to hear both of your drivers provided an awesome experience. We will share this review with them. We truly appreciate the recommendation and look forward to serving you again soon!
Dry good drivers both ways
We felt very safe & secure
The text before and confirmations
Helped use to feel relaxed and comfortable before and after our holiday
Will definitely use this again
We felt very safe & secure
The text before and confirmations
Helped use to feel relaxed and comfortable before and after our holiday
Will definitely use this again
Response from the owner:We’re glad to hear our drivers made you feel safe and secure, and that our text updates helped make your travels smooth and worry-free. We truly appreciate your trust in us and for letting others know of your stress-free trip with Karmel. We look forward to welcoming you back on your next trip!
Response from the owner:Thank you, Lory. We appreciate your 5-Star review and for letting others know.
They made it easy to book and communicate, and Omar and Bob were both so nice and friendly! Karmel forever, Uber never again!
Response from the owner:Thank you so much for your kind words! We’re glad booking and communication were smooth and that Omar and Bob made your ride such a great experience. We’ll be sure to pass along your praise to them. We’re honored to be your go-to over Uber — Karmel forever! 🚐✨
We had Karmel Shuttle pick us up from LAX and it was such an easy experience. I got a text the day prior to confirm our flight which was an easy process to complete. Upon landing, I had a text from the driver asking us to text when we were outside of baggage claim and to give our specific location. We did so and our driver was there within minutes. The shuttle was clean and well maintained. Our driver was very nice and helpful. Just a great experience. I would definitely recommend Karmel for airport transportation!
Response from the owner:Thank you for sharing such a detailed review! We’re so glad to hear that booking, communication, and pickup at LAX were smooth and stress-free. It’s great to know your driver was prompt, helpful, and that you found the shuttle clean and comfortable. We truly appreciate your recommendation and look forward to serving you again on your next trip!
Karmel is always my first choice for friends, family or VIP clients. Service is always on time with nice clean vehicles, courteous, timely and professional staff. Just yesterday sent a good friend to LAX/Los Angeles Airport and she confirmed the ride was smooth and even educational with the driver telling her about the great city of Los Angeles! Thank you Karmel!!
Response from the owner:Thank you so much for making Karmel your first choice and for trusting us with your friends, family, and VIP clients! We’re thrilled to hear your friend had such a smooth ride to LAX and even enjoyed learning more about Los Angeles along the way. Our team takes pride in being punctual, professional, and friendly, and your kind words mean the world to us. We look forward to continuing to serve you and those close to you!
“Karmel forever ✨🚐”
“Karmel forever ✨🚐”
Amazing Experience with Karmel!
The staff was extremely communicative and helpful. I had planned a family trip and Karmel was very great on updating me upon their arrival. Effortless pick-up and drop off at LAX.
Where I was really impressed was with their flexibility. On the day I was coming home, my flight home was changed 4 times. Karmel made it so easy to call and update all of the changes!
I would absolutely recommend to anyone!
The staff was extremely communicative and helpful. I had planned a family trip and Karmel was very great on updating me upon their arrival. Effortless pick-up and drop off at LAX.
Where I was really impressed was with their flexibility. On the day I was coming home, my flight home was changed 4 times. Karmel made it so easy to call and update all of the changes!
I would absolutely recommend to anyone!
Response from the owner:Thank you for your review, Jayce! We're thrilled our team's communication and flexibility made your family trip effortless despite flight changes. Our state of the art technology enables stress free travel experience.
Karmel Connect Management Team
Karmel Connect Management Team
We used Karmel for both our trip from the airport and and back to the airport. Rich drove us to the airport and he was great, very friendly. We have used other airport shuttles in the area in past years and the way they drive was nerve-wracking, we did not feel safe. We did not have this issue either way with Karmel, we felt safe and calm for both drives. Will definitely use them again in the future.
Response from the owner:Thank you so much for your kind words and for choosing Karmel for your transportation needs! We're thrilled to hear that both of your rides were safe and stress-free, and that Rich made your trip to the airport a great experience. We take pride in providing a calm, professional service, and it means a lot to know you felt that difference. We truly appreciate your support and look forward to serving you again in the future!
— The Karmel Team
— The Karmel Team
We booked our Hotel to LAX Airport shuttle about 3 months in advance. Reconfirmed prior to our trip a couple of times, once while in LA and then requested a slightly earlier pick up the night before, we got an almost immediate reply every time and then the shuttle was ready and waiting for us when it was time to depart. Our driver was great too - polite, helpful and informative.
A great experience with Karmal Shuttle Service - thank you !
A great experience with Karmal Shuttle Service - thank you !
Response from the owner:Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear everything went smoothly—from booking and reconfirmations to your on-time pickup and excellent driver. Providing reliable, responsive service is what we strive for, and it’s great to know we delivered.
We truly appreciate your trust in Karmel Shuttle Service and hope to welcome you back on your next trip! Safe travels!
—The Karmel Connect Team
We truly appreciate your trust in Karmel Shuttle Service and hope to welcome you back on your next trip! Safe travels!
—The Karmel Connect Team
I highly recommend it best service
Response from the owner:Thank you for taking the time to inform others. We appreciate the 5 star rating and the recommendation. Best regards, Karmel Connect Team
The team at Karmel is an absolute pleasure to work with! A special thank you to Marc for making our experience so seamless. He and the whole Karmel crew were available round-the-clock for all of our group needs, and took special care in assuring our VIP guests had a smooth ride. Karmel was a cost-effective, courteous vendor that we will definitely use again! ⭐️⭐️⭐️⭐️⭐️
Response from the owner:We are delighted to hear about your excellent experience with Marc and our team. Your feedback about our round-the-clock availability and VIP care means everything to us.
We did the 5 hour private tour for our group of 9 for the first time. Our driver Rich was attentive and knowledgeable and made sure to hit all the key points of interest for our group, while also giving suggestions and helping with the pacing of the day. This was a great way to see everything we wanted in such a short time period!
Response from the owner:We greatly appreciate your positive feedback on our 5-hour private tour service! Thank you for choosing Karmel Shuttle Service and Southern California Coach. Hope to see you in future bookings 🙂
Mo was ready for our big group when we landed at John Wayne and George was our driver back to the airport! They were both so nice and safe drivers! Thank you for taking such good care of our family! Highly recommend this company!
Response from the owner:We are overjoyed to hear that Mo and George took excellent care of your family during your travels. Thank you for choosing Karmel Shuttle Service and Southern California Coach! Looking forward for your future bookings!
Had a great experience with Karmel with my private shuttle from SNA/John Wayne Airport to our Disneyland hotel. George and Kamaal were great and we would definitely use the service again.
Response from the owner:We're excited to hear you had a great experience with our shuttle service to Disneyland. Thank you for sharing your feedback! Looking forward for your future bookings 🙂
Very professional drivers.
Courteous and helpful
Courteous and helpful
Response from the owner:Thank you for sharing your experience with us. We're glad you found our drivers to be professional, courteous, and helpful. Hope to see you soon in your future bookings! 🙂
I couldn't ask for a better company to work with for shuttle service. Karmel is a very good company to work with for services needed in getting people from one location to another. They're prompt, courteous, easy to work with and reasonably priced. I highly recommend them for your shuttle needs.
Response from the owner:We are pleased to hear about your positive experience with our shuttle service. Thank you for your recommendation! We hope to hear back from you for future reservations.
The driver was very nice! With our first time being in LA & not knowing the airport, he stayed on the phone with me & directed me where to get my luggage & exit to find him. Very great! We will use again.
Response from the owner:Thank you for sharing your experience with us! We are glad to hear that the driver was very nice and helpful. We look forward to serving you again in the future.
had an issue with my Mom when we arrived at the Long Beach Airport, couldn't get to the pick up area when expected. Karmel called they were there and couldn't wait any longer. Thankfully Karmel waited for us and on top of that, the driver was very friendly and courteous. My family and I are thankful with Karmel. on time to/from the airport. we recommend Karmel.
Thank you
Thank you
Response from the owner:Thank you for sharing your experience with us. We genuinely admire your kind words and are glad we could assist you and your family.
Our driver had already texted us before we got off the plane. He was very patient as we had 3 kids two with carseats and one with a booster. It ended up just being our family which was nice. Our driver to the airport again was early which was perfect timing as we had just checked out and were waiting. He was also very patient and understanding as our toddler screamed most of the ride because she apparently doesn't care for our travel carseat. He said he had 3 girls as well and understood. We will definitely use them again.
Response from the owner:Thank you for your feedback. We genuinely admire your kind words and are delighted to hear about your positive experience with our service.
Our driver Francisco was on time, polite, got us safely to the airport on time during the holidays 👍 The booking was super easy. Couldn't ask for more. Will definitely be using Karmel again for our next trip to Disneyland.
Response from the owner:We are overjoyed to hear about your positive experience with Francisco and our service. Thank you for your review!
So easy and convenient, they contact you preparing for pick up, driver shows up and bags are handled and stress free to your destination. Fair price as well that is cheaper than renting a car and paying for parking everywhere.
Response from the owner:We're grateful for your positive feedback on our shuttle service. Thank you for sharing your experience with us!
We had fabulous service from LAX to Desert Palms Hotel and Suites, Anaheim and back. Karmel customer service and both drivers stayed in contact with updates, and made our trip seamless.
Response from the owner:We are thrilled to hear about your fabulous experience with our shuttle service. Thank you for sharing your positive feedback!
Great shuttle experience. Our driver was prompt, friendly and a great driver. Thanks for getting us to Disneyland and back!
Response from the owner:Your positive feedback is greatly appreciated! We are thrilled to hear about your great shuttle experience to Disneyland. Thank you for choosing Karmel Shuttle Service and Southern California Coach.
Great service. On time. Shuttles are excellent. Immaculate.
Response from the owner:We're utterly delighted to hear about your great experience with our shuttle service. Thank you for your feedback!
Right on time. Great communication from driver the moment we touched down until we met him at the curb.
Response from the owner:Thank you for taking the time to share your experience with us. We're glad to hear that our driver provided great communication and was right on time.
Great service, polite and helpful drivers!!! Would totally recommend
Response from the owner:We're happy to hear you had a great experience with our service! Thank you for recommending us.
Really great service! The whole reservation process was easy and straightforward. The shuttle van was nice, and the driver, Jerome, was helpful and nice.
Response from the owner:We're delighted to hear you had a great experience with our shuttle service and driver, Jerome. Thank you for sharing your feedback!
**Posting on behalf of Wish Granters nonprofit organization based out of Boise, Idaho.** We are so appreciative of Karmel Shuttle Service!! This is a wonderful business that has been so supportive of our organization - they go above and beyond to help us. The staff is kind and helpful, and they are a business we would 100% recommend!
Response from the owner:We genuinely admire your kind words and are grateful for your support. Your appreciation means the world to us, and we look forward to continuing our partnership and supporting you in any way we can. Thank you for recommending us!
Highly recommend, whole process from booking to drop off was easy. Driver was friendly, courteous and helpful.
Response from the owner:Thank you immensely for your kind words! We are thrilled to hear about your positive experience with our shuttle service.
Thank you! Drivers are very helpful and efficient. On time and safe driving. Great shuttle service!
Response from the owner:Thank you for sharing your experience with our service! We are thrilled to hear that our drivers were helpful and efficient.
