Customer Reviews and Feedback

Passengers traveling aboard Karmel Shuttle receive a Text message with our "Rate my Ride" App.
Reviews below are from our actual passengers in Real time.
Karmel Shuttle monitors driver's very closely with the use of the Rating App.
Let's face it...this is LA! One of the worst places for traffic in the Country!
During Peak periods, at LAX, please expect a possible waiting period for your driver to get into the airport, through the traffic and to your terminal

If reading a complaint about a client waiting too long at the airport, please note that is part of the LAX process, during peak periods.

We thank you for understanding all the challenges our driver's face in our industry.

Submitted on 2021-07-26T16:46:00

Late by 25 minutes from scheduled time. Was told they were driving in the hotel driveway at one point, when no one was there. Called back 5 minutes later and then was told the driver was getting gas. When picked up, the vehicle had half a tank of gas.

Submitted on 2021-07-26T15:01:00

Angel was an excellent driver. Speedy and safe. Highly recommend

Submitted on 2021-07-26T13:19:00

Booked with Karmel after hearing good things. Our driver seemed like a nice enough guy but his safety behind the wheel left a lot to be desired. He exceeded the speed limit multiple times, passed vehicles on the right numerous times, and generally just se

Submitted on 2021-07-26T13:16:00

Driver was early which was nice. He did not have much to say which was fine. I appreciated that he drove safely, anticipated what others on the road may do, etc...

Submitted on 2021-07-25T10:04:00

Anthony was great! Thou he ended up at the wrong hotel because that's the info that they gave him, he managed to get to the correct hotel on time. Quiet young man. I'm satisfied with this service. I read alot of reviews and was hesitant, but I got good

Submitted on 2021-07-25T09:01:00

Orlando was very patient when our flight was unable to get to a gate for 30 minutes.

Submitted on 2021-07-25T06:23:00

I don't have any issues with sharing a shuttle, just don't charge me a private rate and have share the ride.

Submitted on 2021-07-24T01:21:00

Our ride and driver, Earon was awesome! Thank You!

Submitted on 2021-07-23T22:50:00

What a nice driver! He was so courteous and a great conversationalist!

Submitted on 2021-07-23T15:28:00

Communication was excellent. Easy to contact driver and locate for pickup. Van was a little old and squeaky, but AC worked even in the back and it sufficed.

Submitted on 2021-07-23T13:26:00

EJ did a fantastic job. Our airplane was delayed but EJ was very patient and helped us get to the van as soon as we got off the plane. He was friendly and was very helpful.

Submitted on 2021-07-23T10:14:00

The driver arrived on time/was waiting for us when we arrived to the entrance of the hotel (on time/as scheduled) and also delivered us to the airport on time. The van was somewhat dirty. There were stains on most/all the seating. And crumbs on the floor.

Submitted on 2021-07-22T18:57:00

My daughter loved all the lights and everything else. She was completely amazed by it which made me happy. Our driver was super friendly and fun! Thank you for making us feel so comfortable being so far away from home!

Submitted on 2021-07-21T22:33:00

Orlando was great, super friendly and professional!

Submitted on 2021-07-21T04:50:00

Very kind :)

Submitted on 2021-07-20T22:19:00

Both our drivers were timely and friendly. Lisa, was so kind and personable. We have been so happy with the service we've received during our travels.

Submitted on 2021-07-20T21:23:00

Our driver was great... she was super sweet and fun to talk with... she made us feel really comfortable.

Submitted on 2021-07-20T09:15:00

He was the best driver EVER. He waited for us when our wake up call did not call. He was soooooo nice , I would recommend him to anyone. If we come back sometime I will ask for him! I left a tip with him. Thank you Ruth Hausmann

Submitted on 2021-07-20T06:52:00

Great Service and friendly driver! Quick transportation and helpful.

Submitted on 2021-07-19T10:58:00

The vehicle arrived almost 40 minutes late and made me very concerned that we would miss our flight. The driver did go fast to get us to the airport which allowed us to still get through security and onto the flight as planned. I didn't expect the driver

Submitted on 2021-07-19T09:04:00

Josh was professional, courteous and a safe driver

Submitted on 2021-07-18T17:17:00

Our driver was fantastic!

Submitted on 2021-07-18T15:28:00

Eric was fantastic really helpful went out of his way for us. Really appreciated it thank you.

Submitted on 2021-07-18T15:11:00

Driver arrived at pickup time however he didn't get out or let us know he was there and he was our driver so we left for the airport 30 minutes late.

Submitted on 2021-07-18T12:35:00

Would not recommend as shuttle was 3o minutes late.

Submitted on 2021-07-17T09:55:00

Our driver was great. Got us to the landing early and we made the early boat. Yay!! Love you guys !!!

Submitted on 2021-07-16T13:36:00

Friendly driver. Nice and comfortable party bus!

Submitted on 2021-07-16T13:30:00

Thank you, Scotty!

Submitted on 2021-07-16T11:56:00

Very good service.

Submitted on 2021-07-15T20:34:00

Edwin was great. Courteous and efficient. Much appreciated.

Submitted on 2021-07-15T18:29:00

Josh was an excellent driver. We had the pleasure of having Him drive us both ways.

Submitted on 2021-07-15T14:29:00

We really like the service and driver was friendly and professional. The pick up was quick and easy. Would use it again.

Submitted on 2021-07-15T07:37:00

Our driver was five minutes early. Definitely a plus for us as we had an early flight at LAX.

Submitted on 2021-07-14T09:23:00

The only negative comment I have is that the car didn't say Karmel Shuttle so I was a little apprehensive in getting in. These days especially traveling as a single women we have to be safe. I got a text saying I am your driver and will be picking you up.

Submitted on 2021-07-13T14:33:00

We had the best driver ever!! Great experience and perfectly on time!!

Submitted on 2021-07-12T20:00:00

Kevin communicated with us even before we landed at the airport. He gave us directions as well as advice. He was a careful and efficient driver and took good care of us and our luggage. Would definitely recommend him and your service. I gave him a tip a

Submitted on 2021-07-12T11:55:00

Already tipped him. He was very good we'll use your service again and recommend you to family and friends. Actually my friend recommended you to us. Thank you!

Submitted on 2021-07-12T11:38:00

Our original ride was overbooked so we had to wait for another driver. Reservation was made through our travel agent. Cash tip was given to driver

Submitted on 2021-07-11T19:10:00

The first driver took off without us, and we had to wait for a second driver, but the second driver was super nice, so it made up for the first. I am not leaving a top below, because I already tipped our driver in person.

Submitted on 2021-07-11T15:03:00

The driver was very pleasant but we waited an hour to be picked up after we were told twice that is was only going to be a few minutes. The car has no AC and was miserable traveling on it .. I'm debating cancelling my return shuttle to the airport.

Submitted on 2021-07-11T12:44:00

Great driver. Good conversations. Hot Van !

Submitted on 2021-07-11T10:20:00

Our driver was very personable. Drove safely and got us to hotel quickly. Thanks Karmel

Submitted on 2021-07-09T15:34:00

I love Karamel. Never had a bad driver. Nice young lady today.

Submitted on 2021-07-09T13:55:00

A bit of stress waiting for our shuttle but Charles our driver did a very good job and got us here in time to catch our flight. Thank you Charles!

Submitted on 2021-07-08T16:00:00

I did not appreciate the music choice with a van full of children. One specific song that was talking about strip clubs etc was especially uncomfortable.

Submitted on 2021-07-08T11:17:00

Gave driver a tip directly. He was amazing. I did think that we had paid for this as part of our travel package.

Submitted on 2021-07-08T07:38:00

Driver was very nice and helped with our luggage. However, he showed up without wearing a mask and didn't wear one in the car. The drive was good but we noticed he got out of the carpool lane illegally, he didn't wait for it to open up. This could of caus

Submitted on 2021-07-06T07:42:00

The backseat was not clean but the driver was nice and helpful.

Submitted on 2021-07-05T18:37:00

Driver was very nice to talk with.

Submitted on 2021-07-02T19:04:00

So relieved to know that my shuttle driver was there to take me to my final destination. My flight was over 8 hours late, and I was concerned I might have to take an Uber! My driver was very friendly and courteous. I'm embarrassed I didn't ask his name

Submitted on 2021-07-02T09:27:00

We took an Uber to our hotel wasn't a good experience. Then used Karmel on the way back. Their vehicle held all 5 of us and luggage comfortably and a friendly driver. Will use them anytime we come back to California.

Submitted on 2021-07-02T09:25:00

Frank was outstanding driver very personable and knowledgeable. Enjoyed the fact that he was early to pick up and would love to get him again for our return trip. Thx Frank

Submitted on 2021-07-01T09:07:00

Everything from the pickup, driver, getting us to Disneyland was great.

Submitted on 2019-03-25T10:10:00

Monique is very pleasant and caring, as well as a good driver.

Submitted on 2019-03-25T09:53:00

What a pleasant, courteous, careful driver!Exceptional service! Thank you!

Submitted on 2019-03-25T09:46:00

This morning's driver was so friendly and personable. He made the drive both pleasant and safe, and I arrived at the airport with lots of time to check in leisurely. Thank you!

Submitted on 2019-03-25T08:16:00

The drivers on this trip 3/21 through 3/24, 2019 were on time, a good conversationalists and made this trip to La Congress memorable. I will definitely refer Karmel to my friends and use Karmel next year. Thank you.

Submitted on 2019-03-20T14:17:00

Our driver Katrina was a wonderful person and a great driver you are lucky to have her as an employee!

Submitted on 2019-03-20T00:13:00

The driver and service were absolutely wonderful! I’m looking forward to taking my turn trip back to LAX! Karmel is the best shuttle service that I’ve ever experienced! My driver went above and beyond my expectations by

Submitted on 2019-03-11T12:27:00

Monique was great!!

Submitted on 2019-03-10T23:39:00

Wow, LAX traffic is awful.

Submitted on 2019-03-10T12:34:00

Very good service. On time and clean shuttle.

Submitted on 2019-03-10T10:07:00

As usual it was impeccable service from reservation to pickup. Thanks again

Submitted on 2019-03-10T10:06:00

They picked us up less than 20 min after calling the airport. Great service!

Submitted on 2019-03-09T19:14:00

Our driver was very personable, professional and friendly. This was the second time we have used Karmel (the first time was on 3/1) and have had a very positive experience both times. We will continue to use your services.

Submitted on 2019-03-09T15:04:00

Thanks for finding me despite sharing wrong terminal.

Submitted on 2019-03-09T13:08:00

Very timely pick up. Extremely skilled driver who was safe yet speedy. Pointed out a lot of things to see and Edie silly around my hotel. Impressed with your business

Submitted on 2019-03-09T12:07:00

Definitely beat the $100 Uber ride and great driver. Was 20 minutes late and I think it'd be beneficial to have a bit of a plus minus. Ontime for my flight though!

Submitted on 2019-03-09T00:29:00

Driver was excellent...unbelievable knowledge

Submitted on 2019-03-08T20:08:00

Will was an amazing driver & tour guide! His customer service was phenomenal. I felt welcomed & comfortable the entire ride.

Submitted on 2019-03-08T14:17:00

Thank you for the excellency all around. My sister said the ride was fast and driver excellent. Will definitely always use you and recommend to everyone.

Submitted on 2019-03-07T19:52:00

Not only was our driver fantastic, the ease of booking the shuttle, your communication, and locating it at the airport was fantastic! Highly recommend!!

Submitted on 2019-03-07T14:22:00

Derrick was awesome friendly and informative

Submitted on 2019-03-07T12:06:00

Very efficient service. Took the stress and uncertainty away. Driver excellent and went above and beyond.

Submitted on 2019-03-06T09:26:00

Super nice driver but not very smooth in the traffic. We weren’t in a hurry so we didn’t care about being at the airport by a certain time. Our drive on Monday was amazing! Super different experience.

Submitted on 2019-03-06T08:10:00

Thank you so much. Sure relieved our stress of getting to our hotel. See you on the way back on Friday

Submitted on 2019-03-05T06:44:00

Liked the fact we had the same driver we had on a previous trip. Very friendly and love the bottled water made available for us. Look forward to the opportunity of using the service again in the future

Submitted on 2019-03-04T11:27:00

yourr driver is the best we ever had!

Submitted on 2019-03-04T08:37:00

Our flight was delayed and Karmel kept on top of the changes to make sure we had a ride when we finally arrived at LAX.

Submitted on 2019-03-02T19:15:00

Dennis was absolutely wonderful!!Thank you for great service.

Submitted on 2019-03-01T11:26:00

Our driver was extremely pleasant and friendly to my daughter and I

Submitted on 2019-03-01T07:57:00

Very grumpy driver

Submitted on 2019-03-01T07:32:00

Our driver this morning was excellent. He was punctual, very polite, had great relaxing morning tunes on at the perfect low volume. The vehicle was clean and the temperature inside the van was perfect.

Submitted on 2019-02-25T10:38:00

Driver was very polite and respectful, vehicle was extremely clean

Submitted on 2019-02-24T19:27:00

Our driver Jay was fantastic!!

Submitted on 2019-02-24T09:52:00

Terrence was friendly and helpful. We enjoyed our ride very much.

Submitted on 2019-02-23T21:52:00

Mike was a friendly driver, but his driving made us nervous. There were a few times that he swerved in and out of lanes and I was seriously worried for our safety. I hope that this was an isolated incident and that he is normally a cautious driver.

Submitted on 2019-02-23T21:48:00

Royal was a great, friendly driver. The service was on time and everything went smoothly.

Submitted on 2019-02-23T11:00:00

When customers contact the dispatcher about a concern an authentic apology is expected. Not harsh criticism, reprimand, or sarcasm. Nor is it polite or friendly to be dismissive and rude. Especially to a customer that prepaid the highest tip.

Submitted on 2019-02-23T09:48:00

Terrence was a great driver. I enjoyed talking with him, it made the ride go very quickly. Great member of your team!

Submitted on 2019-02-22T07:29:00

Great service on both legs of my journey!! Thank you for making getting to and from the airport so easy. I appreciate all your hard work

Submitted on 2019-02-20T20:02:00

Awesome! Barely had to wait for the shuttle at the airport. Driver drove safe and got us here quickly.

Submitted on 2019-02-20T15:18:00

Mar was fabulous - great driver. Your texts and pickup time were great! Thanks so much! I will highly recommend your company!!!

Submitted on 2019-02-20T13:02:00

Driver Monique was great very professional and curtious

Submitted on 2019-02-20T09:35:00

You are a Great travel option

Submitted on 2019-02-20T06:11:00

2nd time. Same excellent service. On time and very courteous driver.

Submitted on 2019-02-20T01:07:00

Marcus did a fantastic job bringing us home. He was a real gentleman. Our female driver whose name I forget was also excellent taking us to LAX. I do not ever hesitate to use Karmel Shuttle.

Submitted on 2019-02-19T14:52:00

Terrence is a great driver

Submitted on 2019-02-19T14:03:00

Terrence was a fantastic driver and was very personable. He made the ride enjoyable!

Submitted on 2019-02-19T13:39:00

Our driver was 10 minutes early and got us to LAX in very good time. We will use Karmel again in the future

Submitted on 2019-02-19T11:38:00

Terrance was so wonderful I asked for his card for our return! Thank you!

Submitted on 2019-02-18T19:42:00

Every thing was handled with courtesy and professionalism. Pick up was on time both from home and from the airport.

Submitted on 2019-02-18T14:07:00

Richard was great, he has excellent customer service!

Submitted on 2019-02-18T10:52:00

We accidentally left our ipad in the shuttle (#361), and they were able to return it to the hotel at which we were staying later that night! I was so impressed and so grateful!

Submitted on 2019-02-18T09:21:00

Our driver Katrina was excellent. She was able to answer our questions about the surrounding area and was very friendly. Our reservation experience was seamless. The text confirmations were handy & made one less thing to worry about while travelling.

Submitted on 2019-02-17T20:24:00

Terrance was friendly knowledgeable and professional!!

Submitted on 2019-02-17T19:03:00

The first reservation on 2/9?gets the poorest of rating as you were unsympathetic and rude on the phone. But on return the driver was great and we have no complaints

Submitted on 2019-02-17T18:35:00

We loved the little gal that picked us up!!!

Submitted on 2019-02-17T18:34:00

Driver very professional and respectful. Thank you

Submitted on 2019-02-17T16:14:00

Zach was a great driver!. Very personable, great music. Great driving. Thanks!

Submitted on 2019-02-17T15:56:00

There was some confusion about where to pick us up and the driver didn't know where it was. Luckily he had my phone number and called us to set a new location for pick up.

Submitted on 2019-02-16T13:05:00

Great driver edward

Submitted on 2019-02-16T12:23:00

This company made my travel so easy. Great, efficient service.

Submitted on 2019-02-16T12:18:00

Wonderful customer service all around. The dispatcher was very accommodating, as was the driver. Our driver was so friendly and I felt like we got a built in tour. Thanks so much.... such a nice welcome to our destination!

Submitted on 2019-02-16T07:39:00

Jose Rodriguez is awesome

Submitted on 2019-02-15T20:34:00

My driver was a nice young man, professional, safe drive

Submitted on 2019-02-15T03:51:00

Our driver was so awesome - even if it was early in the morning, he made us feel like our vacation truly started with a tour of the city on the way to Anaheim. I can’t remember his name but he was driving vehicle #435.

Submitted on 2019-02-14T00:34:00

Driver was awesome and deserves a raise. Tremendous person!

Submitted on 2019-02-13T15:57:00

I loved my driver!! She was so happy and it made the trip to airport fun. I didn’t get her name but I really enjoyed her company. Please thank her for me. I will use your service again in future.

Submitted on 2019-02-12T14:45:00

Can I request van 420 driver again.? I don’t how to spell her last name. She was so helpful w me n my cane.

Submitted on 2019-02-12T09:22:00

Over 30 mins wait from the time we confirmed that we got our luggages.

Submitted on 2019-02-11T17:35:00

Carlos was our driver. He was very professional and I enjoyed talking with him on the drive to the airport. He does a great job!

Submitted on 2019-02-11T07:17:00

Top-notch. Personable thoughtful and kind. Excellent driving

Submitted on 2019-02-11T06:07:00

Cliff was excellent, on time and friendly.

Submitted on 2019-02-10T13:09:00

Your shuttle is the greatest!!! Love all your drivers! THANK YOU!!!!!

Submitted on 2019-02-10T06:06:00

Way better than a taxi.

Submitted on 2019-02-09T16:21:00

Terrence was great! I felt informed, welcomed, and taken care of. Thanks!

Submitted on 2019-02-09T11:18:00

Drove us to the airport. Didn’t talk at all. Did not ask about climate in van Too hot or too cold. Assisted little w/unloading bags I helped in and out of the van. Basically a ride to airport by a stranger our other experience was a ride with a friend.

Submitted on 2019-02-09T11:14:00

The driver was courteous and I had umbrellas waiting for us as it was raining. He loaded our bags and ensured everyone got in the vehicle safely. He was friendly as we drove from the airport to our hotel and offered suggestions for Food Very friendly

Submitted on 2019-02-09T11:12:00

Love this company! Will use again!

Submitted on 2019-02-09T02:07:00

We had to change our times over and over again because of our flight cancellations. Karmel services were so helpful and kind! Our driver was HILARIOUS and so fun! Thank you!!!

Submitted on 2019-02-08T09:50:00

Every time we use Karmel we are always pleased with every aspect of your company.

Submitted on 2019-02-07T22:48:00

Super efficient ride and I'll definitely keep you on my short list if I return to LA

Submitted on 2019-02-07T13:53:00

The driver in 438 today was wonderful She got her van full of folks to LAX in a smooth n quick time. Hope I have her again.

Submitted on 2019-02-07T13:19:00

I always recommend your company several times a week on FB. Your drivers are so nice and the new van was lovely. I just wish you had the Anaheim Hotel listed on your website of going to hotel so I can reserve a ride online. Thank you for your service.

Submitted on 2019-02-05T11:26:00

Terrance is a great representative of your company and provided the perfect start to my business trip in Long beach! Thank you for the quick, kind and efficient ride.

Submitted on 2019-02-05T10:14:00

My flight was late but Karmel was Johnny on the spot. The driver of 431 was great. Excellent driving and service. Thank you so much. You guys were the first thing that went right this entire trip ?

Submitted on 2019-02-04T18:14:00

Monique was awesome. Friendly and we felt safe going to the airport! Give her a raise and a bonus!

Submitted on 2019-02-03T14:24:00

The driver was fantastic and your vehicles are so clean. Thank you.

Submitted on 2019-02-03T11:41:00

Driver was cautious + courteous.He kept a safe distance between vehicles + did not race to the airport. A very comfortable ride. Thank you. He was early to pick us up from hotel which was a bit stressful for my party.

Submitted on 2019-02-03T11:35:00

Terrence was a terrific driver!

Submitted on 2019-02-02T14:28:00

Russ was a great driver. It was pouring rain and was so very cautious! Highly recommend this service and will definitely be using Karmel again!

Submitted on 2019-02-02T10:47:00

Driver was kind courteous and knowledgeable. On time and drove very safely. We like your service.

Submitted on 2019-02-01T21:28:00

Safe driving. Considerate with music playing. Marcus checked with me to see if the volume was OK. Pleasant experience. I think you for providing good drivers

Submitted on 2019-02-01T05:43:00

Driver Katrina was so kind and friendly.Very good driver!Would not hesitate to use again or recommend to people.

Submitted on 2019-02-01T05:42:00

Absolutely the cleanest van we’ve had!The driver was exceptionally nice.

Submitted on 2019-01-31T23:07:00

Overall happy. The process to get through to dispatch took longer than I expected.

Submitted on 2019-01-31T13:21:00

Zachery is awesome! Highly recommend!

Submitted on 2019-01-29T22:02:00

What a great driver !I want afraid in traffic.He was cautious + kept a safe distance between cars ahead of us. Also, he kept to the speed limit. I hope we get him on our return trip to the airport. A+ & thank you. We usually get speedy college k

Submitted on 2019-01-29T17:44:00

Have used your service before and it is always excellent. Thankyou for your service.

Submitted on 2019-01-29T14:48:00

Monica went above and beyond. She is a great driver and very friendly and caring. One of the best drivers I have ever had the pleasure of meeting.

Submitted on 2019-01-29T14:07:00

Terrance was waiting when I arrived at the boat terminal & was so friendly! I’m always impressed with your service.

Submitted on 2019-01-28T12:53:00

My driver was friendly and efficient, and she arrived promptly (early, actually).

Submitted on 2019-01-28T10:42:00

This worked out great. Very friendly driver and very timely. I liked getting the text messages for confirmation and reminders.

Submitted on 2019-01-28T10:41:00

Worked out great and very timely. Reasonable cost.

Submitted on 2019-01-28T09:49:00

I was impressed to be dropped at my hotel lobby, without help from me. You have a good system and drivers.

Submitted on 2019-01-28T09:09:00

Driver Josh did an outstanding job in difficult traffic conditions.

Submitted on 2019-01-27T19:34:00

I need 6 stars.

Submitted on 2019-01-26T19:24:00

Terrence was EXCELLENT! Very polite and professional, and a very safe driver. THANK YOU FOR THE GREAT SERVICE!

Submitted on 2019-01-26T16:21:00

Felt safe and comfortable riding with Jeff. He gave me some helpful restaurant suggestions. Will definately use Karmel my next visit.

Submitted on 2019-01-26T13:23:00

We were extremely satisfied and very impressed with our entire experience. Driver was courteous and helpful.. he was on time and a safe driver. We will for sure use your company next time!

Submitted on 2019-01-26T09:38:00

Junior was very helpful and I had a great ride.

Submitted on 2019-01-25T14:39:00

Rich is awesome!

Submitted on 2019-01-25T09:27:00

Zach was great!

Submitted on 2019-01-25T05:44:00

Mike was perfectly on time, courteous and helpful! Thank you, you guys are the best!

Submitted on 2019-01-25T05:00:00

We loved our driver! She was on time and was very friendly to us!

Submitted on 2019-01-24T23:10:00

Luv luv luv your service. Always on time ,friendly drivers,easy system. Have been using you for 2 or 3 years plan on continuing! ! Thanks

Submitted on 2019-01-24T18:19:00

Ricardo was very nice, professional and helpful. A good man! Thank you!

Submitted on 2019-01-24T18:15:00

Brian was a great driver and conversationalist. I will use your service when I come to L.A. in the future. Thanks.

Submitted on 2019-01-24T11:24:00

The reservation line was so nice and accommodating, and the driver was awesome too! Thank you!

Submitted on 2019-01-24T09:52:00

The drivers were great but they were both late. 30 min on pick up and 15 min on return. Why give flight info if you won't be there? Taxi would be better then

Submitted on 2019-01-24T07:04:00

Your fee for shuttle service is a little too high but the service has always been reliable.

Submitted on 2019-01-23T17:59:00

You took the hassle out of this trip to Disneyland. Tropicana recommended you and good for them . The experience was great. Thank you and kudos to both your drivers. Great welcoming attitudes both of them great guys.

Submitted on 2019-01-23T10:25:00

Craig was a great driver and I want to ride in his van whenever I’m in LA

Submitted on 2019-01-22T21:44:00

Driver was the best one that we have had. Would like him the next time we travel.

Submitted on 2019-01-22T14:06:00

Leg room was cramped, but enjoyed the promptness of the driver and great touristy tidbits about LA/Anaheim.

Submitted on 2019-01-22T10:58:00

So very convienient - I have used this service before & will continues to do so when available!!

Submitted on 2019-01-21T20:53:00

Lincoln was excellent

Submitted on 2019-01-20T13:05:00

Private tour with Terrance as our driver was the best day! We had a great time. Excellent service and on time.

Submitted on 2019-01-19T10:49:00

Would like to have the same driver Candy on our way back. Thanks

Submitted on 2019-01-18T18:44:00

They have been amazing. We weren’t supposed to have to fly out until Saturday the 19th and had a family emergency and they got a shuttle to us within 45 minutes to get to the hospital and our ride from the airport on the 16th was amazing. Very good compa

Submitted on 2019-01-18T14:43:00

Cannot be more pleased with your shuttle service. Your driver was very professional, courteous, with excellent driving skills n right on time....I’m a believer n Karmel!

Submitted on 2019-01-18T10:43:00

Driver409 is the Best.No surprise cause it’s Karmel, I will always roost for Karmel?Œ?

Submitted on 2019-01-18T08:40:00

Mar was very pleasant and was professional

Submitted on 2019-01-15T14:12:00

The reservation process was easy and our pickupand driver experience were excellent.

Submitted on 2019-01-15T08:42:00

Charles, the driver in vehicle 434, was a very friendly and safe driver.

Submitted on 2019-01-14T20:14:00

Driver was 20 minutes late.

Submitted on 2019-01-14T08:29:00

Our second drive, also very kind. Impressed by her ability to maneuver in the rain and heavy traffic.

Submitted on 2019-01-14T08:28:00

Great driver very kind. Assisted me with 2 kids and lots of lugggage.

Submitted on 2019-01-13T19:03:00

Driver had zero people skills. Driving and service was otherwise okay. Appreciated the company's flexibility on our reservation changes.

Submitted on 2019-01-13T09:39:00

Juan was a great driver! Very friendly and helpful!

Submitted on 2019-01-12T19:54:00

Denise, our driver was absolutely awesome. It is worth another booking just to get her as a driver. If this is our welcome to LA drivers. Then we’d book a round trip. She was fantastic (and hilarious)!

Submitted on 2019-01-12T14:53:00

It was nice to know the shuttle was still going to come even though it took 1 1/2 hours to get our luggage. Roy was a good driver and pleasant to talk to. Thank!

Submitted on 2019-01-11T08:36:00

Mike was a fantastic driver. Very smooth ride. I am very particular with driving habits and he was very savvy and professional. We had a very good conversation and the ride as a whole was extremely pleasant. Highly impressed!

Submitted on 2019-01-11T08:05:00

We were surprised that the gentleman that picked us up was an Uber Driver!

Submitted on 2019-01-10T19:28:00

Our driver was very polite, professional, and respectful. He made our transit experience smooth and relaxing and was an excellent driver. Very impressed!

Submitted on 2019-01-09T08:12:00

Fantastic driver found phone and passport I left and doubled back to give to me!

Submitted on 2019-01-06T20:52:00

Great driver good service overall as long as you have cell phone on roam to connect Highly recommend thx

Submitted on 2019-01-06T15:56:00

The driver, Denise, was wonderful!

Submitted on 2019-01-04T19:24:00

The van was pretty shaky.

Submitted on 2019-01-04T13:07:00

Richard was great!

Submitted on 2019-01-04T12:56:00

Everything was great until I arrived and was waiting to receive my lagguage which is not in my control.You told me that drive is not going to wait for me and leaving in 5mim. A lot of stress and pressure!!The driver was very rood!

Submitted on 2019-01-03T15:46:00

Our drive er has been driving 32 years and still love s it. He was great!!

Submitted on 2019-01-03T15:41:00

Richard was fantastic and got us to our destination safely. Easy to make reservations and because we reserved with a credit card, we were dropped off with nothing to do but go inside our room.

Submitted on 2019-01-03T12:58:00

My driver was extremely courteous & professional. She was pleasant & I enjoyed the conversation on our drive to the airport. Yes, I would recommend karmel shuttle!

Submitted on 2019-01-03T11:40:00

My driver Junior (not his birth name ), was on time, helpful, and fun to talk with. Give that guy a raise!! Sincerely, Bridgett Hernandez

Submitted on 2019-01-03T10:40:00

Mar was fantastic!

Submitted on 2019-01-03T09:40:00

The service was great and able to accommodate our large group with varying ages. Thanks so much.

Submitted on 2019-01-03T08:37:00

Our driver Charles was welcoming and engaging. On our ride to San Pedro he showed us the history of LA and the surrounding scenery. Great driver.

Submitted on 2019-01-02T10:24:00

Denise was an exceptional driver with a great friendly personality!

Submitted on 2019-01-02T09:22:00

Our driver was so gracious, our little girl was not feeling well and he did a wonderful job of making sure we were all ok

Submitted on 2019-01-02T06:45:00

Best driver we ever had. He should be given a medal.

Submitted on 2019-01-01T16:34:00

Okie was great!!!

Submitted on 2019-01-01T10:41:00

Terrence was the best driver we’ve ever had. Great guy and was so aweaome with our kids.

Submitted on 2018-09-07T17:55:00

Great driver & service!6

Submitted on 2018-08-31T17:29:00

Fantastic service! The driver was very kind and patient.

Submitted on 2018-08-29T11:06:00

Greg was great. Very kind and a good driver.

Submitted on 2018-08-17T20:51:00

You guys are great!

Submitted on 2018-08-01T17:39:00

Driver was very friendly and helpful, assisting with my bags when we arrived at airport. Good experience!!

Submitted on 2018-03-29T15:06:00

Thanks! Will use you again for our travel needs!!!

Submitted on 2018-03-29T11:34:00

John did fantastic job. Safe driving and on time. Thank you very much. Will use you again.

Submitted on 2018-03-29T10:10:00

I am very impressed with your company. Polite, friendly, prompt. Thank you!

Submitted on 2018-03-28T10:13:00

Highly recommend! We forgot to double-check our departure time with the airline and they still accommodated our change in time. Entirely our fault. They are amazing. Thank you. Will definitely use in the future.

Submitted on 2018-03-26T15:49:00

Denise our driver was fantastic!!!! The shuttle bus was on time, van was very clean, and Denise was very knowledgeable about the area. Thank you Karmel Shuttle for a great experience!!!

Submitted on 2018-03-25T17:49:00

Terrence did fantastic. Great experience

Submitted on 2018-03-25T17:46:00

Kevin my driver was great company on the ride home. We never stopped talking!

Submitted on 2018-03-25T15:26:00

Francisco was great! Van was nice. Have always used Express Shuttle but will defiantly use Karmel on my next trip to So. Cal.

Submitted on 2018-03-19T09:27:00

Driver was especially friendly and helpful.

Submitted on 2018-03-19T07:11:00

Bad squeak in the van. Driver was great and was even early for our pickup!

Submitted on 2018-03-18T16:06:00

We prefer your company next timr. Thanks

Submitted on 2018-03-18T11:45:00

Driver was so friendly and pleasant!!

Submitted on 2018-03-18T09:36:00

Would use your services again if I am in the area

Submitted on 2018-03-18T08:00:00

Pamela, the driver, was very accommodating. She knew how to maneuver getting into airport. I had great experience with Karmel. Will be next year when I come to Congress.

Submitted on 2018-03-17T20:04:00

The driver was very nice, on time and a very safe driver. A great person representing your company.

Submitted on 2018-03-17T18:28:00

Roy was awesome! He’s a real asset to your company. You should give him a big raise!

Submitted on 2018-03-17T12:06:00

Kevin was very nice and drove safely!

Submitted on 2018-03-16T21:43:00

We were impressed with the great text communication with us before, during and after. Our driver was friendly, solicitous about us and a safe, courteous driver. We have used Super Shuttle in the past but you are outstanding! You are on time!

Submitted on 2018-03-16T11:45:00

Driver was very pleasant, entertaining. Started our visit on a good note!!

Submitted on 2018-03-16T08:05:00

Driver was really great, he pointed out all the convenient places like CVS and Walgreens, and even pointed out where the main entrance was for the convention center where my conference was. Overall, very helpful!

Submitted on 2018-03-16T02:49:00

Our driver drove safely and showed great patience in the crazy traffic here. He new the routes. I enjoyed the trip.

Submitted on 2018-03-15T23:02:00

Our ride was safe and fast; our driver very pleasant. Your automated reservation system works beautifully.

Submitted on 2018-03-15T19:39:00

Friendly driver, would have him drive for me again.

Submitted on 2018-03-15T19:08:00

Our driver had impressive roadway skills and driving skills it was a pleasure to ride with her

Submitted on 2018-03-15T16:55:00

This was a great way to get from the airport to our hotel. The driver was personable, cautious and friendly. The shuttle arrived within 10 minutes of our call and we were on our way very quickly. Service with Karmel was excellent!!

Submitted on 2018-03-15T14:44:00

I wrote a long message and somehow lost it.We really appreciated the drivers and their help. Thank you..

Submitted on 2018-03-15T13:39:00

Everything worked perfectly - short wait (10 mins) for pickup - very safe driver - great service, thanks!

Submitted on 2018-03-15T11:42:00

Fast, friendly and nice that you don’t circle the airport before heading out.

Submitted on 2018-03-15T09:20:00

Pleased that drivers were so friendly

Submitted on 2018-03-15T06:36:00

Driver was friendly and provided a lot of useful information.

Submitted on 2018-03-14T23:29:00

Kevin was very friendly and a nice driver. Also, I made changes to my reservation at one point, and the operator I dealt with was very friendly and helpful in changing the reservation.

Submitted on 2018-03-10T17:15:00

Clean van; nice driver; handled the traffic and poor weather very well! Thanks!

Submitted on 2018-03-04T09:59:00

The driver was very knowledgeable, but his driving was a bit off, my wife started to get car sick bs that never happens. I would say it was more due to the traffic and him trying to get us to our location and not have to sit in traffic for hours.

Submitted on 2018-02-28T19:29:00

Awesome experience!

Submitted on 2018-02-28T13:21:00

Outstanding service both ways. Both Drivers were very safe and courteous. Did nit catch the second driver's name but would like to know for future reference.

Submitted on 2018-02-28T13:09:00

Loved your service! Would highly recommend and would definitely use again! Thanks for the great drivers and making our vacation relaxing and easy by leaving the driving to Karmel!

Submitted on 2018-02-28T12:57:00

Always excellent service and lovely drivers

Submitted on 2018-02-28T09:47:00

Professional and extremely patient considering the time of day we had to travel.

Submitted on 2018-02-28T09:22:00

This was the best ride to the airport I have ever had. Thanks so much!

Submitted on 2018-02-28T06:58:00

Wish you had service from Amtrak train station to home

Submitted on 2018-02-28T04:17:00

Excellent driver

Submitted on 2018-02-27T17:16:00

Really liked our driver. She was very personable.i was a little nervous though when she was looking through the mirror while talking the whole trip. I would have felt more comfortable, if she looked at the road. Really liked her though. Was on time too

Submitted on 2018-02-26T20:15:00

Carlos was great!

Submitted on 2018-02-26T18:55:00

Fantastic service

Submitted on 2018-02-26T18:19:00

Very good dispatch/reservation technology. Thank you.

Submitted on 2018-02-26T10:56:00

Friendly, efficient

Submitted on 2018-02-26T09:55:00

Great service from your drivers and dispatch as usual!

Submitted on 2018-02-26T08:17:00

Everyone was fantastic. From making the person making the reservation to the drivers. Thank you for making things great.

Submitted on 2018-02-26T07:08:00

Everything was perfect. Van wasn’t crowded and was comfortable. Nice quick smooth ride to our hotel. Our driver was very nice and personable.

Submitted on 2018-02-26T00:52:00

Great transportation experience. I would appreciate having the same driver on my return trip if at all possible.

Submitted on 2018-02-25T18:14:00

Vehicle had some odd noises. Wasn’t able to get a discount as indicated in conference materials.

Submitted on 2018-02-25T15:55:00

Driver Mike was very pleasant

Submitted on 2018-02-25T11:25:00

Both drivers were personable and very efficient - highly recommend !

Submitted on 2018-02-24T15:41:00

Driver was friendly and did a great job getting us to our destination. He was great!

Submitted on 2018-02-24T13:20:00

Zero hassle!

Submitted on 2018-02-24T12:52:00

Davis was great!

Submitted on 2018-02-24T09:30:00

The driver was great. He put my talking and was very helpful.

Submitted on 2018-02-24T08:25:00

Zachary Scott is the man

Submitted on 2018-02-24T08:05:00

Spring in seat needs repair

Submitted on 2018-02-24T07:04:00

It will be better if you send me the SMS message an half an hour before that vehicle is arriving to have guaranteed confirmation

Submitted on 2018-02-24T06:46:00

Pamela was excellent

Submitted on 2018-02-23T23:57:00

Our driver Kevin was very professional & customer focused!!! Thank you!!!

Submitted on 2018-02-23T21:20:00

I had a great experience. My driver was so friendly and the entire process was so easy. Thanks so much!

Submitted on 2018-02-22T23:15:00

Fernando (Francisco??) LOVE HIM!!! Nice quiet music in the van. Really helped me get to flight on time. I would request him.

Submitted on 2018-02-22T13:50:00

Monique was wonderful. Very friendly and gave a lot of great tips for Disneyland and great places to eat :)

Submitted on 2018-02-22T13:38:00

Very satisfied first time customer

Submitted on 2018-02-22T12:49:00

Dan was great. Very professional and friendly.

Submitted on 2018-02-22T12:13:00

Monique was knowledgeable and friendly. Exceptional!

Submitted on 2018-02-22T11:00:00

The driver named Mar in van #401 was exceptional. She is the quality of person that you want to represent Karmel Shuttles. My experience was very pleasant.

Submitted on 2018-02-22T07:43:00

Safe ride. Court is professional and courteous.

Submitted on 2018-02-22T07:29:00

Felt very safe with driver. Knew she had to be certified in some way. Not a random driver off the street. Great job!!

Submitted on 2018-02-21T18:23:00

Carlos was awesome

Submitted on 2018-02-21T18:15:00

Josh was awesome!! Gaves is lots of useful information and tips. It was wonderful that he pointed out some landmarks too!!

Submitted on 2018-02-21T12:13:00

I really didn’t enjoy his take on life and it was a long drive. However, he was a good driver.

Submitted on 2018-02-21T09:58:00

Traveling made easy! Great drivers, excellent service. Would definitely use Karmel again.

Submitted on 2018-02-21T09:09:00

The driver, Mike, was very courteous and professional. I really appreciated his coming out to pick me up so late at night. Thank you!

Submitted on 2018-02-21T08:50:00

Safe and courteous! Thank you.

Submitted on 2018-02-21T07:05:00

Great! Loved the text system.

Submitted on 2018-02-21T06:07:00

The driver was quiet. Maybe because we riders were visiting.

Submitted on 2018-02-21T06:04:00

Enjoyed the driver! He shared lots of info and answered questions.

Submitted on 2018-02-20T14:46:00

The driver back to the airport was not very friendly. In addition, he was approximately 10+ minutes late for another party's pick up, and couldnt find their hotel. However, the driver from the airport to my hotel was fantastic

Submitted on 2018-02-19T23:48:00

Omar was a great and efficient driver. Thanks,

Submitted on 2018-02-19T15:27:00

Masel was a wonderful drives. Very professional and friendly.

Submitted on 2018-02-19T12:09:00

Karmel is the most reliable,friendly and courteous shuttle service in the Anaheim area. I have used Karmel before and will continue to do so. I also recommend you to anyone I know flying here

Submitted on 2018-02-19T08:08:00

Great service from start to finish.

Submitted on 2018-02-18T21:12:00

Terrence did a great job. Pleas tell him thank you. Hugh Wilson

Submitted on 2018-02-18T16:32:00

Karmel drivers are always courteous and dependable. I’ll never use another shuttle service!!

Submitted on 2018-02-18T14:29:00

AL was amazing ! Thank you for providing great service will use again next month

Submitted on 2018-02-18T14:16:00

Charles our driver was super nice thanks

Submitted on 2018-02-18T12:46:00

The vehicle was a bit dirty. There was a Dorito on. The seat I was supposed to sit in. There was also a paper shoved into the air vent. The gentlemen were kind and the ride was smooth.

Submitted on 2018-02-17T20:26:00

We use Karmel every time we come to Ananheim- love the service and today our driver Josh was excellent, made the trip to the airport more enjoyable! Thanks!

Submitted on 2018-02-17T16:31:00

There is a loud rattle in the passenger door that should be fixed. My driver was great and personable. Everything went smoothly.

Submitted on 2018-02-17T08:59:00

Francisco is AMAZING. A true ambassador for your brand

Submitted on 2018-02-17T05:08:00

Our driver was very friendly this morning!

Submitted on 2018-02-16T22:08:00

Great job by the driver and especially dispatch in keeping me informed.

Submitted on 2018-02-16T22:04:00

Our driver was much better on our return trip. The van was cleaner. Overall, a much more relaxed experience.

Submitted on 2018-02-16T10:17:00

My driver, Danny, was wonderful, so polite, helpful and made my ‘traffic’ to LAX a breeze. I continue to depend on you and have yet too be disappointed though do hear people using other shuttles do! Thank you, Danny and Karmel??

Submitted on 2018-02-15T08:26:00

Our driver Mike was great. He worked VERY hard to get us to our hotel as soon as possible which was a feat in 5:00 traffic. He was personable, friendly and funny. Thank you!

Submitted on 2018-02-14T10:53:00

Zachary did an excellent job. I'd ask for him again. Plz tell him thank you.

Submitted on 2018-02-14T10:28:00

Unable to provide receipts

Submitted on 2018-02-14T10:17:00

I can’t thank you enough for getting me to the airport on time by a very friendly driver. Nothing but good things to tell people about Karmel Shuttle service!

Submitted on 2018-02-13T23:10:00

Karmel Shuttle exceeds my expectations every time. From clean comfortable vans to prompt service and courteous drivers . Thank you!

Submitted on 2018-02-13T20:17:00

Our driver Mike on #410 was great!

Submitted on 2018-02-12T20:11:00

Terrence was a great host. Felt safe.

Submitted on 2018-02-12T18:39:00

Excellent service, really appreciate the text message updates on arrival.

Submitted on 2018-02-12T13:48:00

Driver was very nice and friendly. We had a few set backs with luggage but once we got to can he told us to set back and relax. (Luggage was with airline). Gave us a few ideas of where to eat. Fantastic ride

Submitted on 2018-02-11T00:04:00

We are greatful for the service. It was appreciated after dismal baggage handling and understaffing by Air Canada.

Submitted on 2018-02-10T23:45:00

Perfect! Courteous and friendly driver (Earnest) who was great!

Submitted on 2018-02-10T14:11:00

Such a pleasure using your efficient and my drivers have always been professional and lovely.

Submitted on 2018-02-09T19:05:00

Other than the traffic. Every thing else went smoothly

Submitted on 2018-02-09T15:36:00

Pamila was our driver she was nice and very informative And above all a excellent driver

Submitted on 2018-02-08T17:26:00

I was a little nervous I wouldn’t find my ride. But everything was perfect, from the text message updates to the sweetest driver. I will always use this service and recommend you to everyone!

Submitted on 2018-02-08T12:04:00

Driver was exceptional. Personable and the reason is refer you to my colleagues. Josh did more than drive me from a to b he took a personal interest in me and my schedule and what kind of day I had ahead of me, I felt relaxed when I arrived. Starbucks se

Submitted on 2018-02-07T16:28:00

Cliff was a great driver and made the ride home a pleasure. With employees like Cliff and Francisco, I will most certainly do business with Karmel Shuttle.

Submitted on 2018-02-06T22:15:00

Driver didn’t follow GPS and took an extra 15 mins to get to destination. Nice that driver was on time and friendly.

Submitted on 2018-02-06T11:40:00

Davis was best driver I have had yet! Great guy!

Submitted on 2018-02-06T07:39:00

Amin was an excellent driver and outstanding host

Submitted on 2018-02-06T06:20:00

Our driver was great. Made ride easy and enjoyable

Submitted on 2018-02-05T13:30:00

Our driver was terrific! He got us to our destination safely. Bonus! He was friendly!!!

Submitted on 2018-02-04T10:37:00

Excellent! Highly recommend you! Great service!

Submitted on 2018-02-03T22:36:00

Carlos is the best! Very accommodating and positive. And professional. He gave me great information about Costa Rica. He was a joy to talk with and the ride to LAX went quickly. I will definitely use your services again and will recommend you to others.

Submitted on 2018-02-03T17:45:00

Would use service again

Submitted on 2018-02-03T17:42:00

I was Jerry t happy at all w our driver on Jan 27th, she was on the phone all the way from LAX to our Hotel in Garden Grove and we were very nervous that we would get in an accident. But, Josh our Driver today,Feb 3rd, did an excellent job!

Submitted on 2018-02-03T13:46:00

Very good company with excellent vans and drivers! Makes it easy to get from our hotel to the airport.

Submitted on 2018-02-03T13:41:00

This was our second time using Karmel, and they did not disappoint...prompt, courteous service. Can highly recommend this service...A+

Submitted on 2018-02-03T13:08:00

Loved our drivers - but especially the one from the airport to hotel! Interesting facts - sense of humor! Suggestions for places to eat and see??

Submitted on 2018-02-02T10:00:00

Took 20 mins for van to arrive, never had to wait that long.

Submitted on 2018-02-02T07:48:00

Great service, what a stress free way to get to Disneyland. Thank you!

Submitted on 2018-02-01T19:28:00

Awesome driver! My son left his baseball hat in the van, he drove back and dropped off. Unbelievable service!

Submitted on 2018-02-01T12:03:00

One of the best drivers. Friendly and kind.Best transportation is with Karmel!!!! Thanks for making my experience memorable.

Submitted on 2018-02-01T09:36:00

Mike is super nice and courteous.Smooth and enjoyable ride, I’ll recommend to friends and family.Thank you.

Submitted on 2018-01-24T17:03:00

Driver was excellent, very helpful regarding amusement parks

Submitted on 2018-01-23T16:08:00

Everything was fine. The website booking software could use some updating. A bit confusing and wonky

Submitted on 2018-01-02T13:54:00

This driver is so nice.I'll use Karmel again.

Submitted on 2018-01-02T13:43:00

Our driver was awesome and personable!!

Submitted on 2018-01-02T10:55:00

Very friendly and accommodating!

Submitted on 2018-01-01T10:55:00

Keep up the good work :)

Submitted on 2018-01-01T09:22:00

outstanding performance, thank you!

Submitted on 2018-01-01T07:19:00

Very personable, friendly and helpful driver

Submitted on 2017-09-22T09:50:00

Very fast, easy, convenient service Thank you

Submitted on 2017-09-22T09:36:00

Great job all around. I will use you again

Submitted on 2017-09-22T08:41:00

Excellent service!! Very good driver. Was so pleasant to talk to her.

Submitted on 2017-09-22T08:40:00

I find your online booking/confirm difficult to use. I always have to use the phone to make or complete booking.

Submitted on 2017-09-21T21:25:00

Really enjoyed the convenience of your shuttle and your awesome drivers!

Submitted on 2017-09-21T14:03:00

Very pleased wi the service you provide and texting to stay up to date. Jerry and Margaret both excellent drivers

Submitted on 2017-09-21T11:11:00

Alex was very helpful and accommodating!!!

Submitted on 2017-09-21T08:18:00

Loved the driver

Submitted on 2017-09-21T06:22:00

Driver made great time, very personable and not too chatty. The vehicle was clean but slightly musty smelling. Thank you.

Submitted on 2017-09-20T17:25:00

Driver was nice but honestly shouldn't be a professional driver. My husband and I felt very unsafe and sick the whole ride to the airport. He was constantly accelerating and swerving. His range of speed was between 55-80, speeding up and slowing down.

Submitted on 2017-09-20T14:22:00

I'll se you on Christmas

Submitted on 2017-09-20T13:15:00

Great experience!

Submitted on 2017-09-20T12:07:00

Very nice. I have to admit that I am not very tech savvy so I called and was greeted warmly and professionally. The driver was awesome. Thank you

Submitted on 2017-09-19T21:49:00

Both drivers were excellent!! They were on time, kind, and respectful. I felt safe with them. Thank you very much..

Submitted on 2017-09-19T20:32:00

Marcus is the best driver ever....very safe

Submitted on 2017-09-19T17:27:00

I like how you texted us with the van number and where to wait.

Submitted on 2017-09-19T17:11:00

Driver came on time, was friendly and helpful. Conversed with us the entire trip and didn't make us feel like a burden. Way better than the other shuttle guys with the blue van. LOL

Submitted on 2017-09-19T16:11:00

Our driver was very polite and friendly. We missed our scheduled flight and everybody who helped us was very professional and accommodating. A wonderful experience!!

Submitted on 2017-09-19T16:05:00

We waited for 1 hour at the airport

Submitted on 2017-09-19T14:05:00

Driver of 399 was the best Karmel driver we've ever had! Very friendly and personable. When you arrive at the airport tired, he's exactly the kind of welcoming person you want!

Submitted on 2017-09-19T13:16:00

I wasn't too impressed with being packed in and being drove around for a while picking other passengers up. The return trip wasn't as good as the original pickup.

Submitted on 2017-09-19T12:37:00

Josh, our driver, was outstanding with additional information regarding the area. We would request him when we come back!

Submitted on 2017-09-19T06:04:00

On time, very good service. Will use their sevice again.

Submitted on 2017-09-18T19:52:00

She was a ok driver, but seemed like she needs a course on customer service, not friendly at all, never a smile, just more training?

Submitted on 2017-09-18T19:47:00

Our return driver was awesome, not sure what his name was, but he was great! Van #408

Submitted on 2017-09-18T19:01:00

We were very satisfied with the service. This is the third time we have used Karmel Shuttle. We will recommend your service to family and friends; we will use Karmel for future trips. Thank you.????

Submitted on 2017-09-18T18:03:00

Drive of vehicle 337 was extremely friendly and helpful. I liked the text messages I received when I had landed at the airport. Driver picked me up on 9/17/17

Submitted on 2017-09-18T17:09:00

We were told we could split billing with two cards but they wouldn't let us.

Submitted on 2017-09-06T09:49:00

Eric was very nice

Submitted on 2017-09-06T07:33:00

Jerry was prompt, curtious, and very professional.

Submitted on 2017-09-06T06:46:00

Have had a really good experience with your service. Driver was awesome. Thank you.

Submitted on 2017-09-05T18:28:00

Very efficient and straightforward!! Thank you :))

Submitted on 2017-09-05T17:21:00

Our driver was very polite and knowledgeable of how to get us to our hotel the best and fastest way safely.

Submitted on 2017-09-05T13:15:00

Our driver was amazing!!! He was super friendly and was a safe driver!!!!

Submitted on 2017-09-05T12:12:00

Very pleasant and very quick.

Submitted on 2017-09-04T17:10:00

Professional and reliable

Submitted on 2017-09-04T16:53:00

Very enjoyable ride, highly recommended

Submitted on 2017-09-04T10:13:00

Carlos was the driver today. We was very nice, courteous and got us to the airport in plenty of time.

Submitted on 2017-09-04T08:16:00

Driver was very professional, friendly, and efficient. The vehicle was a little creaky and bumpy, but we got to the airport in good time.

Submitted on 2017-09-04T06:57:00

Great conversation. Early arrival. Thanks.

Submitted on 2017-09-04T06:12:00

Great service! Thanks so much for making the trip quick and easy! Driver was great.

Submitted on 2017-09-03T19:57:00

Always a pleasure!

Submitted on 2017-09-03T17:39:00

Driver was delightful and we made good time to the airport. There was a small problem on the seat next to the door. However, the car was nice and cool and I had an alternative location to sit, so no problem. I look forward to my return trip on October

Submitted on 2017-09-03T15:25:00

Everything was excellent, the driver was on time, and very nice and friendly on both times, when I came on 8/31st, and now 9/3.I will definitely use the service again in the future.Thank you

Submitted on 2017-09-02T21:29:00

Pyper was great.

Submitted on 2017-09-02T20:17:00

Mike on the 30th and (I think) Kevin on the 27th were professional and personable. We really enjoyed their help.

Submitted on 2017-09-02T18:37:00

Thank you!

Submitted on 2017-09-02T09:25:00

We really like your service. You never disappoint.

Submitted on 2017-09-02T01:36:00

Nice guy

Submitted on 2017-09-01T20:25:00

Our driver was on time and friendly! Very easy to book the reservation.

Submitted on 2017-09-01T13:10:00

Josh was very informative and helpful

Submitted on 2017-09-01T11:41:00

We used Karmel in the past. Karmel has been our number one choice of transportation when we come to Disneyland. Our driver was SUPER today. Thank you.

Submitted on 2017-09-01T08:45:00

Perfect trip to airport, especially liked our driver. Very friendly. Thank you!

Submitted on 2017-09-01T05:12:00

Went great!

Submitted on 2017-08-31T11:28:00

Friendly and prompt. Would ride with again.

Submitted on 2017-08-31T10:55:00

Driver was incredibly nice, the whole process was seamless. The best way to get from LAX to Disneyland!

Submitted on 2017-08-31T10:23:00

Great service from dan! I had never done this before so I figured I'd have to wait. But he was right there waiting for me and the drive to my hotel was a breeze. He has a great personality and I enjoyed chatting with him. Would definitely recommend!

Submitted on 2017-08-31T08:51:00

Jose is a fantastic driver! I felt safe & secure the whole time!

Submitted on 2017-08-31T07:06:00

Driver Cineka (sp?) was on time, very professional, ans customer focused. Best drive I have had in a while.

Submitted on 2017-08-31T05:45:00

Very friendly driver. I was the 1st ride of the day, and he was at my house early. Very safe and professional driver. The trip to the airport flew by. It was like talking to a friend. I will definitely continue to recommend Karmel.

Submitted on 2017-08-30T15:31:00

Driver was very good and helpful.

Submitted on 2017-08-30T14:12:00

Driver was very knowledgeable of the area and provided excellent advice.

Submitted on 2017-08-30T01:28:00

You guys are awesome.

Submitted on 2017-08-30T00:13:00

Driver on the way there was awesome very good first impression

Submitted on 2017-08-28T19:47:00

Terrence was wonderful. We were very impressed.

Submitted on 2017-08-21T11:50:00

Great helpful driver. Service made transportation easy for this trip.

Submitted on 2017-08-21T11:49:00

Good service. Driver was nice.

Submitted on 2017-08-21T08:25:00

Was just great, Thanks! Carlos is the best?

Submitted on 2017-08-21T08:12:00

Socorro was great. We have used your compNy before and will use you again.

Submitted on 2017-08-21T07:42:00

Always use & recommend Karmel. Driver was very kind

Submitted on 2017-08-21T07:09:00

Kevin was great. Picked me up on his second round, we then picked up 4 more people on the third round.

Submitted on 2017-08-20T19:05:00

Always reliable and nice and helpful

Submitted on 2017-08-20T15:53:00

Excellent service! I'll use it again in the future.

Submitted on 2017-08-20T15:47:00

Paulinho was great!

Submitted on 2017-08-20T12:03:00

Great job!

Submitted on 2017-08-20T11:49:00

Wish I was sent information on the hotel pickup in advance since it was set without my knowledge. Luckily it worked out and I was ready.

Submitted on 2017-08-20T07:15:00

Driver was early and very friendly. His van was very well organized and clean. He was a very safe driver and got me to the airport ahead of schedule.

Submitted on 2017-08-20T06:50:00


Submitted on 2017-08-20T03:36:00

Our driver was awesome!!

Submitted on 2017-08-19T16:58:00

Would use it again.

Submitted on 2017-08-19T14:50:00

Drivers were very nice and accommodating. Shuttles were a bit worn, but clean and always on time. The reservation process was nice and smooth.

Submitted on 2017-08-19T12:53:00

Mike G was a great driver and kept communication going with all passengers. Well done. Thank you

Submitted on 2017-08-19T12:46:00

Candace was wonderful!

Submitted on 2017-08-19T11:51:00

Very nice driver!

Submitted on 2017-08-19T09:26:00

Quick and easy

Submitted on 2017-08-19T08:37:00

The whole transaction from start to finish with your company was fantastic! Mike the driver was very nice as well! I am very delighted with your service. Thank you!

Submitted on 2017-08-19T06:58:00

Excellent service!

Submitted on 2017-08-19T06:37:00

Francisco early & nice smooth ride! Thank you

Submitted on 2017-08-19T06:36:00

Very patient as I looked for my missing wallet that fell under the seat. Very engaging with clients in a professional nanner

Submitted on 2017-08-19T06:31:00

Great driver! Very courteous and prompt and good driver

Submitted on 2017-08-18T15:08:00

The driver was very nice. He offered my child the use of a tablet with Netflix during the trip to the hotel.

Submitted on 2017-08-18T14:48:00

Excellent service. We'll definitely book your shuttle service again. Good price courteous drivers. Timely and helpful.

Submitted on 2017-08-18T14:35:00

I think a notification should be sent when the shuttle is on the way with an estimated time of arrival or a number of prior stops before one's schedule pick up and the shuttle number. Each person should not have to call and speak with a Dispatcher.

Submitted on 2017-08-18T14:26:00

The pick up was late.

Submitted on 2017-08-18T14:21:00

This is the first time using Karmel. I was impressed with the on-time service, automated notifications and directions given. I will use Karmel again.

Submitted on 2017-08-18T13:34:00

The driver was outstanding.

Submitted on 2017-08-18T13:17:00

Little late but good service overall.

Submitted on 2017-08-18T12:21:00

Practically perfect in every way

Submitted on 2017-08-18T11:22:00

Shuttle was on time both ways , impressive .?€?€?€

Submitted on 2017-08-18T10:37:00

We didn't leave the hotel for over 30 mins after our p/up time. 3 out of the 4 passengers were ready, but we had to wait around for 1 person who never showed up. I feel as though there should be a wait of 10 mins and not longer.

Submitted on 2017-08-18T08:36:00

It was a great service. I'll definitely use it again in the future.

Submitted on 2017-08-17T13:55:00

Was very effortless, and enjoyable. Glad I used the service

Submitted on 2017-08-17T13:22:00

John was wonderful! So patient and kind. Such a safe driver!

Submitted on 2017-08-17T12:29:00

Driver was very friendly and professional. ?Š

Submitted on 2017-08-17T12:28:00

Michael was very nice and professional. ?Š

Submitted on 2017-08-17T11:43:00

Your service was everything I needed. Without much-needed attention by me, everything was handled with ease by you and the driver was awesome at his job. Thank you so much.

Submitted on 2017-08-17T09:46:00

Kevin my driver was exceptional and very helpful pointing out different landmarks

Submitted on 2017-08-17T06:11:00

Very easy booking. The driver was on time, and the van was spotless.

Submitted on 2017-08-16T21:42:00

Very high class driver. I enjoyed my ride immensely. I didn't have to wait at all.

Submitted on 2017-08-16T11:00:00

Shuttle was on time. Excellent service overall.

Submitted on 2017-08-16T10:06:00

Great service, thank you

Submitted on 2017-08-16T07:08:00

We are very impressed with the outstanding service.

Submitted on 2017-08-16T04:58:00

My driver was right on time and it was a verrrry pleasant ride to the airport! Thank you.

Submitted on 2017-08-15T16:39:00

Our driver was the best we've ever had with any service like this… Give the man a raise!

Submitted on 2017-08-15T13:58:00

Very clean car! The driver was very friendly.

Submitted on 2017-08-15T11:34:00

Great service Drivers should carry change to not affect the tip You guys are great!

Submitted on 2017-08-15T11:33:00

Service and the entire process was great!!The only thing I would suggest is for drivers to have change available. It makes one feel like they need to tip bigger and there should not be pressure to tip more or less. Should have proper change

Submitted on 2017-08-15T07:01:00

Outstanding driver. Pleasant, with a great personality. Timely pick up.

Submitted on 2017-08-14T22:31:00

Very smooth

Submitted on 2017-08-14T22:25:00

Greg was amazing. He came in EXACTLY at 840pm. Very courteous.....had some great ride ever...for me

Submitted on 2017-08-14T17:18:00

Driver was friendly, shared helpful info, and was a safe driver. Definitely will use again in the future. Thank you.

Submitted on 2017-08-14T15:55:00

Ryan was our driver and he was superb. Friendly, helpful, courteous and a very good driver!

Submitted on 2017-08-14T13:48:00

Excellent driver

Submitted on 2017-08-14T13:14:00

Loved the driver giving us updates on how long it would take us to arrive at the hotel. Really appreciated as this is my first time here.

Submitted on 2017-08-14T10:50:00

1st time user. Will use again.

Submitted on 2017-08-14T10:16:00

Omar did great job. Early on time for pickup. Fought thru traffic jam and made it to LAX on time.

Submitted on 2017-08-14T10:11:00

Carlos in van 399 was so incredibly nice and respectful. He really made the end of our trip! Would HIGHLY recommend Carlos!!

Submitted on 2017-08-13T22:58:00

Excellent service. Thank you so much.

Submitted on 2017-08-13T17:08:00

Super friendly stuff and no charge for switching shuttle times!

Submitted on 2017-08-13T11:59:00

The pickup was quick, even after my flight was delayed. After calling the 1-888 number, a shuttle was there within 10 minutes. The driver/operator was the best part. Brian in 422. Professional and engaging, and service to the letter. Great experience!

Submitted on 2017-08-13T11:23:00

I am very happy with this service, excellent driver and very friendly.

Submitted on 2017-08-13T10:27:00

Reservation system, confirmation, pickup all outstanding. Will use again.

Submitted on 2017-08-13T07:51:00

Rodney was at the hotel early and it was a smooth successful trip.Thanks,Toby

Submitted on 2017-08-13T03:31:00

Jerry was very professional and personable. He made our experience traveling to the airport enjoyable.

Submitted on 2017-08-12T19:47:00

The shuttle was timely and the driver was helpful and friendly.

Submitted on 2017-08-12T14:21:00

Terrance was great!

Submitted on 2017-08-12T12:26:00

Josh was awesome!

Submitted on 2017-08-12T10:19:00

The phone staff and especially both drivers were very courteous, friendly and professional! I recommend raises for the drivers! It was a blessing traveling with you!

Submitted on 2017-08-12T10:06:00

Nicest driver I've ever had

Submitted on 2017-08-12T07:14:00

We are very happy with our driver's excellent service. He was very pleasant. Will definitely recommend your shuttle service.

Submitted on 2017-08-12T06:05:00

My driver was a very friendly lady and she made the trip to the airport very enjoyable.

Submitted on 2017-08-12T05:16:00

Good on-time service.

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