Customer Reviews and Feedback
Passengers traveling aboard Karmel Shuttle receive a Text message with our "Rate my Ride" App.
Reviews below are from our actual passengers in Real time.
Karmel Shuttle monitors driver's very closely with the use of the Rating App.
Our Customer Ratings average 4.5 out of 5 stars!
Let's face it...this is LA! One of the worst places for traffic in the Country!
One lane shut down on a freeway can easily cause a 20-30 minute delay.
A freeway closure can cause complete havic on our drivers arriving anywhere on time!
Did you know. LAX controls the flow of traffic for all transportation and shuttle companies within the terminals!
Driver's have to go through a trip ticket booth to enter the terminals to pick-up passengers.
All the other guys have to go through the same security booth & process at LAX which is adding longer lines
and causing the flow around the airport to be extremely slow.
During Peak periods at LAX please expect a possible waiting period for your driver to get through the traffic to get to your terminal
We thank you for understanding all the challenges our driver's face in our industry.
With today's technology we do the best we can to get our driver's to you on time!