Karmel Connect Customer Reviews

Very easy, clean and safe.

Service was prompt and the driver was excellent. She was also a very good driver.

our driver was pleasant, courteous and an overall nice guy!

Everything was easy: From initial booking, even updating after my flight times were changed to text & phone communications on the day of travel. Getting between Disneyland area hotel and SNA was swift and trouble free.

Francisco was great. Clean van, on time and easy instructions.

Only partial of my name first and middle not last, wrong drop off at LAX but driver made the adjustment after we talked to him.

Super easy and convenient. Great service, will book again for future trips.

Excellent service from making reservation to the actual trip

My driver was great!

Service was prompt when we arrived at the airport. Our driver was amazing & very friendly. He had bottles of water available to us in the vehicle. The vehicle was very clean, spacious. We would recommend Karmel service.

Our driver Minnie was amazing! She communicated her travel updates clearly and was even early to pick us up. We chatted the entire way from our hotel to the airport and had a great conversation recounting our trip and learning her tips about the area. She drove safely but quickly, and got us to the airport earlier than we had expected. Would definitely use this service again and recommend it to anyone else traveling in the area!

George was amazing! My van arrived on time, was immaculate, and I was able to charge my phone on the way to the airport. 10/10 will use you again!

Great way to get to and from Disneyland. Very timely service and great communication. Would definitely use Karmel next time we need a ride. We were too big of a group to easily uber so we were very grateful for this professional service.

We always use Karmel and they are excellent!

Great service easy instructions,met right away. Highly recommended

Excellent service from Karmel and our driver CJ would recommend the service to anyone. I have travelled from New Zealand and great to have a reliable service with great communication we got our text promptly with clear instructions on where to meet and follow up once we had replied that we had our bags and were at the meet point.

Karmel Shuttle is a great service! Will definitely use them in my next visit to so Cal!

Karmel is always my first choice for friends, family or VIP clients. Service is always on time with nice clean vehicles, courteous, timely and professional staff. Just yesterday sent a good friend to LAX/Los Angeles Airport and she confirmed the ride was smooth and even educational with the driver telling her about the great city of Los Angeles! Thank you Karmel!!
*^*Updated on Jan 21, 2026: Again and again, my transportation of choice in Southern California! Service for me round trip was flawless, efficient and communication was very clear about where to wait for your pick up.

Karmel Shuttle Service was a great partner for our event at Angel Stadium. They offer excellent value with low cost, high quality service (I had many comments on how nice thes shuttles were) and were incredibly easy to work with. Customer support was responsive and helpful throughout, including a very quick weekend response to assist with a lost-and-found issue the day after. Everything ran smoothly, and we would gladly work with them again. Thank you, Traci!

Amazing service! Driver was on time, professional and courteous.

This company and our driver Conrad was very nice and efficient. Since we were early, stopped to allow us to grab a bite to eat before dropping us off at the LA Cruise terminal , VERY nice if home to do that! Highly recommend this company!

We were very impressed with the driver. He was helpful and very friendly. I recommend Karmel to anyone who does not want to rent a car while at Disneyland.

Totally recommend it. Communication was top tier from start to end 👌

Excellent and profession, we used Karmel transfer services 4 times on this vacation, EXCELLENT every single time! Good communication, on time (even early a few times) I am so impressed! Thank you fo rmaking my family vaction so much easier! Highly recommend! JOE

Everything went perfect. Our flight was delayed but they were tracking it. Highly recommended!

They were polite and on time

Excellent service would use again!!

On time pickup, even after our flight was delayed multiple times. Excellent driver.

I highly recommend Karmel Shuttle in Southern California. They were courteous, professional and skilled. Our driver Francois was top notch.

Fantastic
Service
Great
Value

I was going to Disneyland and bought a Karmel transportation ride from John Wayne airport to there. My driver drove safely and excellent in the crazy traffic. Very professional but fun to visit with. The picture is the crazy traffic.

Picked up at JWA and shuttled to Disneyland hotel area. Very courteous and helpful. Clear instructions made finding them easy at the airport. Our return trip they picked us up on time, loaded our luggage and dropped us at the correct terminal. Would use them again for sure!

Great Service! I've used KARMEL 4 years now for our yearly Disney trip. We fly to LAX and they take us to our hotel in Anaheim across from Disneyland. Never had issues with pick up or drop off, I have always got to the airport on time.

We use Karmel every time we come to Disneyland. They take all of the guesswork out of getting to and from your hotel. When you land they text you and tell you where to meet them. On your way back to the airport they suggest times that they recommend so you will be at the airport with enough time to get through security. We highly recommend Karmel.

Great experience picked up on time communicated with the driver Murphy was super friendly and he was a great driver.

Wonderful drivers and great service! I'll definitely be using Karmel again in future.

Our 4th year using Karmel. We use it for our Annual Disney trip. When asking for a quote by email they email you back at a decent time frame. Easy to book. Get service Round trip Airport ✈️ to 🏨 Hotel

We really loved our driver Nancy. She was really friendly and professional. It was our first time visiting LA and she made the ride very comfortable and enjoyable. The ride from the airport to our hotel felt more like a tour because Nancy took the time to point out all the landmarks on the way. We will definitely be using this service again on our next visit.

Excellent service!
I received a text message to reconfirm my reservation the day prior, received a text upon landing and text from the driver as to where to meet at LAX (a very busy airport). The communication was great, and we waited no more than 10 minutes for the van to arrive once I sent the driver a text msg that we were outside. My husband and I had a smooth ride home in a very nice and clean sprinter van #588 and our driver, George, was very friendly.
*****

Payman was an excellent driver, and he was on time and very courteous. His vehicle was clean and very well maintained.