Customer Reviews and Feedback

Passengers traveling aboard Karmel Shuttle receive a Text message with our "Rate my Ride" App.
Reviews below are from our actual passengers in Real time.
Karmel Shuttle monitors driver's very closely with the use of the Rating App.
Let's face it...this is LA! One of the worst places for traffic in the Country!
During Peak periods, at LAX, please expect a possible waiting period for your driver to get into the airport, through the traffic and to your terminal

If reading a complaint about a client waiting too long at the airport, please note that is part of the LAX process, during peak periods.

We thank you for understanding all the challenges our driver's face in our industry.

Submitted on 2023-05-08T03:33:00

Our driver, Jeremy, was spectacular. He is friendly, helpful, and a great driver.

Submitted on 2023-05-07T20:17:00

Our driver Ron was very friendly! Thank you!

Submitted on 2023-05-06T20:50:00

Always a good experience, Jeremy was very friendly and personable! Will definitely use Karmel again!!

Submitted on 2023-05-06T06:46:00

I would like to speak to someone in management about this trip. I return trip on the 28th was amazing. Our arrival trip on the 23rd was horrible in so many ways. I can't describe it here. Please feel free to call my cell at 618-781-9363 and I would be hap

Submitted on 2023-04-30T21:15:00

The pickup process was a little confusing, my driver texted me before I got a text from Karmel, which is fine, just wasn't sure if the driver text message was legit or scam. If there was another reservation code to confirm the pickup, that would be helpfu

Submitted on 2023-04-30T17:01:00

Great and easy experience. Appreciated the text updates and the driver call when we landed. Outstanding service!

Submitted on 2023-04-30T07:17:00

This company provided great customer service for myseltand my students to and from the airport. I would highly recommend. Very easy to schedule in advance and text communication directly to our driver. Druvers professional and very helpful.

Submitted on 2023-04-30T05:37:00

Our driver was fantastic! Personable and very friendly!

Submitted on 2023-04-29T17:16:00

We had a minor hiccup at pick up (due to my own error) but it was easily fixed and we were picked up within our original time frame. Our drive was polite and patient as we set up our car seats in the van. I will definitely be booking with Karmel again for

Submitted on 2023-04-29T13:32:00

Absolutely loved Richard!!! He was friendly, entertaining, and beyond accommodating. He went above and beyond when I realized I left my phone on the shuttle. Richard was on his way home from a very long day and when I contacted him about 15 minutes later

Submitted on 2023-04-29T10:46:00

Would definitely Recommend your service to my family and friends! Courteous, Helpful and Friendly Driver. He Arrived promptly at our pick up location. Seamless mode of Transportation!

Submitted on 2023-04-29T08:53:00

Richard was fantastic. He made the trip to the airport a great experience for everyone.

Submitted on 2023-04-28T17:59:00

Nice job, both our drivers coming and going were very good. We will definitely use your service again.

Submitted on 2023-04-28T15:28:00

Everything was well planned with very little wait time for pickup; driver was tipped at drop off point

Submitted on 2023-04-28T09:53:00

David was a fantastic driver. Great personality for the line of work. We'll definitely use your service again. Thank you David!

Submitted on 2023-04-28T09:43:00

Thank you for the ride, want to say- seriously the best driver ever and was so good with my family! Thank you!

Submitted on 2023-04-28T08:04:00

Best driver we've had. We already tipped him??

Submitted on 2023-04-28T07:37:00

Richard was excellent he talked to me and showed me didn't places on where movies were filmed to take my mind off the traffic.

Submitted on 2023-04-27T21:20:00

Thank you Sal!

Submitted on 2023-04-27T19:52:00

Frances was AWESOME!

Submitted on 2023-04-27T15:17:00

Josh was the best driver. He was there waiting for us and knew we had 2 littles and was super helpful.

Submitted on 2023-04-27T12:00:00

Wonderful experience. Enjoyed the ride and our driver was so polite and informative going above and beyond. Giving directions and suggests for our stay in Anaheim!! Highly recommend.

Submitted on 2023-04-27T07:33:00

We got a nice guy who got called in at the end of his shift. He got us to airport on time and gave us nice infontonkeep us entertained along the way.

Submitted on 2023-04-26T20:41:00

Thank you for making the reservation process easier then others I e tried. Both drivers were professional, griendoabd thank goodness "good drivers!"

Submitted on 2023-04-26T13:20:00

We have used Karmel Shuttle several times in the past and have recommend it to our family and friends. The drivers are all very courteous and mist importantly always on time. They communicate via both text and phone. I've always been given a call from t

Submitted on 2023-04-26T12:18:00

Great customer service and driver was great with experience

Submitted on 2023-04-26T11:34:00

Our driver was on time and friendly. Got us to the airport in lots of time. We have a tip directly to him. :)

Submitted on 2023-04-26T02:33:00

Our driver was absolutely fantastic! Francis was prompt, personable and made our arrival so memorable. Our girls are still in shock that Mr Mouse knew their names. A small added touch that started our trip out even more magical. Thank you

Submitted on 2023-04-25T09:53:00

We will see you again. Candy Cane was spot on recommend your service the best.

Submitted on 2023-04-24T20:29:00

Michael was prompt, friendly and professional-great service!

Submitted on 2023-04-24T07:52:00

Francis was phenomenal! He made the ride from SNA entertaining and made my daughter feel pretty special with a call to Mickey Mouse. I wish he could be our driver every time!

Submitted on 2023-04-23T20:01:00

Victor was punctual, courteous, and friendly. This is the kind of service I have so far experienced with Karmel Shuttle. I always recommend it to everyone.

Submitted on 2023-04-23T18:55:00

Conrad was our driver. He was professional as well as friendly offering several tips on excellent tourist locations. We would be very happy to have him again.

Submitted on 2023-04-23T18:40:00

I wish I had the name of this driver as I am not overstating this but this was the worst experience I have ever had in a car/minibus. Although friendly and helpful, his driving was erratic and scary. I am not a slow driver myself but the heavy accelerati

Submitted on 2023-04-23T18:31:00

Karen was lovely and I have nothing negative to say about the whole experience. She arrived early, communicated well, was very friendly and drove with the care and attention that I would expect. 10/10 The only reason I wouldn't recommend is my previous

Submitted on 2023-04-23T17:01:00

Driver took off without my child being buckled, didn't pull up to the area we were waiting even though it was empty. Not friendly. I was very surprised because the first ride we had from the airport was amazing and amazing driver who went above and beyon

Submitted on 2023-04-23T16:46:00

Our driver was amazing. We got lost ourselves finding him and he came straight to us. He was pleasant and courteous! Thanks!

Submitted on 2023-04-23T13:26:00

Not clear if tip was included in $244.90 put on my credit card. (Round trip $122) I tipped Rudy cash. Good driver

Submitted on 2023-04-22T16:39:00

Fantastic service all around. Thank you!

Submitted on 2023-04-22T10:37:00

You are always dependable and on time. We have always had a friendly driver and feel very safe.

Submitted on 2023-04-22T10:32:00

Very professional driver in every aspect. Great work around for freeway closure.

Submitted on 2023-04-21T15:26:00

We appreciated the efficiency, courtesy and friendliness of both drivers, and the on-time pickup!

Submitted on 2023-04-21T15:11:00

He was wonderful. The van was gorgeous.

Submitted on 2023-04-21T14:13:00

Eddie 442 was great! Fast and friendly.

Submitted on 2023-04-21T13:36:00

We had a wonderful trip from Disneyland to the airport. Thank you!

Submitted on 2023-04-21T13:32:00

Definitely will suggest using your shuttle to my friends and family! Driver was polite and courteous!

Submitted on 2023-04-20T20:01:00

Laura was wonderful

Submitted on 2023-04-20T02:07:00

Conrad is so nice! He is who you want working for your company!

Submitted on 2023-04-19T15:59:00

I got lost at LAX, but the driver was so kind and found me.

Submitted on 2023-04-19T13:34:00

Arilee was fantastic! Hope we see heragain.

Submitted on 2023-04-19T10:29:00

Richard was such a nice man. He visited with us and helped this grandma get into and out of the van safely. Much appreciated.

Submitted on 2023-04-19T09:26:00

Orlando is a great driver and we enjoyed our ride. Highly recommend Orlando!

Submitted on 2023-04-18T14:31:00


Submitted on 2023-04-18T10:37:00

The drive was early and very helpful!

Submitted on 2023-04-17T18:56:00

Virgil was super friendly & made it easy for us to find him when we arrived at LAX :)

Submitted on 2023-04-17T05:59:00

Richard was the best. He was our driver last year . He gave us good advice about another trip we took and we were glad to see him again!!

Submitted on 2023-04-16T17:10:00

Fabulous service! We were able to adjust our pick up time and our driver was fantastic! Thank you!

Submitted on 2023-04-16T10:49:00

My only concern is the rising cost for a ride to and from the airport. I have used Karmel for many years but not sure I want to spend that much on airport rides. Please lower the cost a bit .. thanks for your reliability! And our driver Victor was fantast

Submitted on 2023-04-16T06:21:00

Our flight was delayed and then we landed and had to wait for like 40 minutes on the runway before we could get out of the plane. I'm so glad we had our driver still waiting for us and ready to go in the middle of the night.

Submitted on 2023-04-15T20:35:00

Francis was wonderful! He gave us detailed instructions to find the vehicle and gave great customer service the entire time. Great experience with Karmel!

Submitted on 2023-04-15T16:02:00

Arman was exceptional in every way. Professional and excellent customer service

Submitted on 2023-04-14T23:01:00

The driver really was great, with communication and driving.

Submitted on 2023-04-14T19:29:00

Our driver tonight (4/14/2023) was rather sullen. It seemed as if he felt we were wasting his time. He didn't have to wait more than a minute for us to gather our things in the hotel lobby and come outside, but he seemed to have a chip on his shoulder fro

Submitted on 2023-04-13T18:14:00

Very prompt and P.O. with call to us after landing;directions were good to Van; found the hotel and managed well in severe traffic! Van seemed to have broken springs... jerky. . Music was loud and checking with rider IT WAS ALMOST IMPOSSIB

Submitted on 2023-04-13T14:36:00

Wonderful driver and great service! Will use Karmel again and again! Thank you!

Submitted on 2023-04-12T22:44:00


Submitted on 2023-04-12T20:01:00

Karen was great!

Submitted on 2023-04-12T12:43:00

I would like to request Orlando for our return trip on Sunday.

Submitted on 2023-04-12T12:19:00

Exceeded expectations

Submitted on 2023-04-11T12:04:00

Our driver was friendly, helpful, and on time. He was a very polite driver. Thanks'

Submitted on 2023-04-11T10:19:00

Victor was a great driver. Thank you for the service you provide.

Submitted on 2023-04-10T12:45:00

It was a great smooth ride to and from the hotel. Both vans were great.

Submitted on 2023-04-10T12:36:00

Francis in van 559 was wonderful! What a great sense of humor he has… It was a very safe trip

Submitted on 2023-04-09T17:26:00

Eddie was very good!!

Submitted on 2023-04-09T15:55:00

Excellent service. I left my phone in the van and the driver returned it to my hotel. Customer service with smile.

Submitted on 2023-04-09T14:36:00

Hany was great! Punctual, courteous and a good driver! - I gave him a cash tip

Submitted on 2023-04-08T12:14:00

Your service was wonderful. On time, polite and so nice to leave the driving to someone else! Thank you very much.

Submitted on 2023-04-07T17:36:00

My driver was very friendly, helpful and professional. Give him a raise- he deserves it. Jennifer Pahlman from Seattle

Submitted on 2023-04-07T15:07:00

David was really nice and kind on time- early even. Will use Karmel again! Thanks so much!!

Submitted on 2023-04-07T14:17:00

Boe was great! Enjoyed our chat and very safe driver!

Submitted on 2023-04-07T09:45:00

David has been phenomenal. Extremely polite, professional and very easy to communicate with. 10 out of 10

Submitted on 2023-04-06T13:58:00

Excellent service! I was very impressed by their communication and overall professionalism. I would use them again.

Submitted on 2023-04-06T09:20:00

John was awesome! Very nice and very informative.

Submitted on 2023-04-05T13:16:00

Very nice driver, just a noticeable difference in driving abilities compared to past drivers. Also, the van smelt like smoke so strongly one of my children was nauseous as well as myself. Not the best experience.

Submitted on 2023-04-05T11:45:00

We've used Karmel each trip to Orange County and this was bar far the best experience all around.

Submitted on 2023-04-05T10:37:00

Augie was on time and very helpful. We had a great ride in.

Submitted on 2023-04-05T08:08:00

Driver was great, on time and the van was great. Best shuttle service we've used in CA! Thank you!

Submitted on 2023-04-04T17:27:00

Todays experience was very good, night and day from a few days ago.

Submitted on 2023-04-04T16:03:00

Francis was great! Very friendly. He has my son convinced Mickey Mouse sent him to pick us up.

Submitted on 2023-04-04T12:11:00

What an incredible service! Our driver, Francis, was phenomenal - fun, kind, helpful and happy. We could not have asked for a more wonderful experience to jumpstart our Disney vacation. We will recommend Karmel Shuttle Service to everyone we know! (We

Submitted on 2023-04-04T11:53:00

Excellent driver with a beautiful personality.

Submitted on 2023-04-04T11:20:00

Beau was awesome! Best driver ever!

Submitted on 2023-04-02T17:05:00

Jose was so nice and accommodating. Our luggage was late but he was so patient! Such a nice person!!

Submitted on 2023-04-02T16:06:00

Can I request Orlando for our return ride on Saturday, April 9th? He was amazing! Orlando greeted us with a warm smile and put all our luggage away as we got situated in the shuttle. My five year became quick friends with him and felt so at ease she fell

Submitted on 2023-04-02T08:50:00

Nancy was awesome and so was Heather. Great communication and flexibility with our group.

Submitted on 2023-04-02T05:47:00

Prompt morning pickup, very courteous and professional. Highly recommend Karmel Shuttle!

Submitted on 2023-04-01T17:21:00

John was fantastic! Thanks for a great trip!

Submitted on 2023-04-01T14:56:00

Our driver was great about following our flight and follow-up via phone call.

Submitted on 2023-03-31T20:44:00

Linda was awesome.

Submitted on 2023-03-31T09:57:00

Art was great!!!

Submitted on 2023-03-31T07:01:00

Thank you very much for being on time and for communicating well through the entire process. Look forward to using your company again in the future.

Submitted on 2023-03-31T00:04:00

Karen was wonderful. She waited for us when our flight was late. She was a great driver.

Submitted on 2023-03-30T19:41:00

Driver was so nice and fantastic and helpful!! The only reason why the recommended is 2 stars is because our return driver (a different man) was terrible

Submitted on 2023-03-30T09:39:00

Francois was wonderful. Thank you!

Submitted on 2023-03-29T14:37:00

David was awesome, he was prompt and in constant communication with me. I was very happy with our drive to our destination.

Submitted on 2023-03-29T09:36:00

Morgan accommodated our party of 3 and another party of 5 very well, with his friendly manner and professional level driving skills. Will definitely use Karmel Shuttle again

Submitted on 2023-03-29T09:30:00

Orlando was was prompt, courteous & friendly plus so accommodating when we discovered a member of our party had left her purse in the van. Overall was an excellent experience. Thank you.

Submitted on 2023-03-28T16:58:00

Francis was wonderful! He was early, friendly, kind, helpful and the vehicle was spotless. Will definitely use Karmel Shuttle Service again and ask for Francis!

Submitted on 2023-03-28T09:31:00

David was very professional and made our trip to LAX smooth and stress free. Thanks David

Submitted on 2023-03-27T22:06:00

Linda was AMAZING! If there is anyway to have her as my driver for the return to the airport on Friday, I would LOVE it!

Submitted on 2023-03-27T21:14:00

Our Driver was FANTASTIC!! We are so happy we called and booked with you! We will definitely use you everytime!

Submitted on 2023-03-27T16:59:00

Ron was perfect. What an asset to you company! Already tipped him.

Submitted on 2023-03-27T07:18:00

Richard was kind, courteous and extremely helpful with the bags. Thank you Karmel for making our experience worry free.

Submitted on 2023-03-26T18:20:00

Great service from you guys to and from the airport!! Thanks so much!!

Submitted on 2023-03-26T15:18:00

Great drivers! 3 times in a row all great drivers! Driver today was funny! Great jokes

Submitted on 2023-03-26T12:01:00

Boe was a great driver! Thanks for a comfortable, welcoming ride to kick off our visit!

Submitted on 2023-03-23T18:03:00

Both of my drivers were fantastic!! 10/10 totally would use Karmel again

Submitted on 2023-03-22T18:55:00

Karen was friendly, patient and wonderful. We appreciated her so much!

Submitted on 2023-03-22T16:12:00

So awesome! We were well taken care of and it was a perfect pick up and drop off.

Submitted on 2023-03-22T12:11:00

Great service. We will definitely use again!

Submitted on 2023-03-21T15:31:00

Eddie was so awesome! He set the tone for our whole trip. Best shuttle experience, everything ran smoothly!

Submitted on 2023-03-21T09:16:00

Our driver was there early and got us to the airport very efficiently. Thank you! I think that while you were helping up get our car seats out that maybe a cup holder was lost! If it ended up in the suburban, I would love for it to be mailed back to us!

Submitted on 2023-03-21T05:14:00

Our first driver, David and the second driver, he did not give his name, we're both awesome. Will definitely use your service again!!

Submitted on 2023-03-20T19:29:00

John was great. Drove very safely and was super courteous

Submitted on 2023-03-20T11:20:00

Some confusion on pick up time - my email said 10:10am but then text on the day of said 10:00am and the driver was waiting. We felt bad keeping him waiting and had to rush.

Submitted on 2023-03-20T08:58:00

Our group enjoyed the service very much. The shuttle bus is luxurious, the driver is professional and polite.

Submitted on 2023-03-19T17:12:00

I've been using Karmel for years! Always reliable, always early and on time and great drivers.

Submitted on 2023-03-19T08:47:00

Our driver was amazing! We will absolutely book again!

Submitted on 2023-03-19T06:21:00

Francis was amazing and so personable! Absolutely the best!

Submitted on 2023-03-18T20:48:00

Well done, VERY helpful. Would definitley recommend!

Submitted on 2023-03-17T10:27:00

Driver picked us up at our hotel. Arrived early which was ok but only text that he "was here". There were many other vehicles picking up people and I had no idea which he was. After several back & forth texts he finally says he was in a suburban but no

Submitted on 2023-03-17T10:22:00

I appreciated that our driver David sent a photo of the front of his vehicle that included the license plate. He also was very detailed in his communication.

Submitted on 2023-03-17T09:57:00

I like that the driver was early.

Submitted on 2023-03-16T18:58:00

We had a great time using the shuttle. Our driver went above and beyond, and we are grateful. Thank you for making the end of our journey go so smoothly!

Submitted on 2023-03-16T10:04:00

Delightful experience! Clean vehicles, courteous drivers, on time and an overall positive experience!!! Thank you

Submitted on 2023-03-16T04:56:00

Everything was very smooth!! Thank you Jose!!?Š

Submitted on 2023-03-15T20:18:00

Linda was great!

Submitted on 2023-03-15T12:04:00

Francis was great!! Our ride was a smooth process thanks to him. He made conversation with us and had us laughing the whole ride. Francis connected with our littlest traveler too and had her smiling even though she was sad to be leaving. Francis really wa

Submitted on 2023-03-15T08:25:00

Kevin was on time and a great driver in the rain for our ride from hotel to airport. Paid cash tip.

Submitted on 2023-03-15T06:09:00

I hope we can request Richard as our driver next time we come! It was a pleasure talking with him, and he was a great host/driver. Mahalo Nui Loa Richard!! Till we meet again!

Submitted on 2023-03-14T17:54:00

Francis did an amazing job! So friendly and professional.

Submitted on 2023-03-14T07:13:00

Your driver Laura is Auwsom!!!!

Submitted on 2023-03-13T08:08:00

Great driver. Because of him we will use your service again

Submitted on 2023-03-12T18:26:00

Victor made our shuttle commute very comfortable. We love Karmel Shuttle and I'm our opinion is far safer and more comfortable than Uber or Lyft.

Submitted on 2023-03-12T18:25:00

Our driver Francis was Awesome I would ask for him every trip?•?•Thank you Francis you made our transportation so Joyful ?•

Submitted on 2023-03-12T17:20:00

Angel was curtious and got us to our hotel in a timely manner. I did a cash tip.

Submitted on 2023-03-12T15:17:00

Great communication! Sorry we didn't have cash on hand to tip!

Submitted on 2023-03-12T15:14:00

Javier was fantastic. Friendly and professional. Would definitely reccommend.

Submitted on 2023-03-12T14:05:00

I would love to have Fancis be our driver for our return Thursday, 3/16. He was great. Gray van, 559, please.

Submitted on 2023-03-12T12:20:00

Great service both to and from airport. We will definitely use your company again!

Submitted on 2023-03-12T11:35:00

Virgil and Rachar were both excellent drivers!

Submitted on 2023-03-12T11:23:00

Very punctual and pleasant driver. Very helpful in loading all luggage.

Submitted on 2023-03-11T15:31:00

Victor was fabulous!!!!!! Cash gratuity was provided.

Submitted on 2023-03-11T11:11:00

Requesting Orlando for our return trip to the airport on 3/16. He did an outstanding job. Our flight was changed and we arrived earlier and I was very impressed that we were able to be picked up at the earlier time. Great job!

Submitted on 2023-03-11T00:37:00

Thank you Karmel Shuttle. Always our go to for anything transportation!!

Submitted on 2023-03-10T14:19:00

Javier was excellent.

Submitted on 2023-03-10T11:09:00

Rudy was very kind and friendly and made our transportation very comfortable

Submitted on 2023-03-09T10:29:00

Definitely will use Karmel for future Disneyland trips! The whole process from booking the reservations to pickups were a breeze. Both the vehicles that picked us up and took us to the airport were clean and well maintained. Our drivers were safe, profess

Submitted on 2023-03-08T16:27:00

Dale arrived a bit early for our pickup. That actually worked out great for us. He was very helpful and friendly. As always, Karmel is always there for us. I always try to give them a cash tip.

Submitted on 2023-03-08T11:38:00

Francis was great. We are returning in June and would love to have him as our driver!

Submitted on 2023-03-08T10:55:00

Everything was very smooth. The driver, Kali was very nice. I'll definitely recommend to other people! I already gave additional tips to him in person. Thank you!

Submitted on 2023-03-07T13:51:00

JERMY was great!!

Submitted on 2023-03-06T12:01:00

Orlando was great!

Submitted on 2023-03-06T11:09:00

Hany was great. He mentioned that he was given the incorrect flight number for our arrival which didn't allow him the correct flight information that our flight was delayed. He persisted until I was able to respond to his text upon our landing. This is

Submitted on 2023-03-05T14:14:00

Our flight was delayed over 2 hours and you were able to accommodate that and a change of destination. Thank you so much for being so reliable and flexible. You guys rock!

Submitted on 2023-03-04T18:55:00

Art was great. We enjoyed the conversation and were glad that he arrived at the hotel a little early as traffic was tied up on our way to the airport. We gave him a tip at the airport.

Submitted on 2023-03-04T17:47:00

Victor was a pleasure. He was professional, pleasant and a excellent representative for Karvel. We personally tipped him after the ride.

Submitted on 2023-03-04T16:08:00

Best driver we have ever had! He was amazing. We have rode with you guys a lot and if you hire more people like him we will ride a lot more often.

Submitted on 2023-03-04T09:23:00

Kamal was great!

Submitted on 2023-03-04T05:53:00

This was the first time doing this and we had a great experience! Thank you for making transportation easy!

Submitted on 2023-03-03T14:44:00

Both times to and from airport and hotel were excellent, especially with our large party!

Submitted on 2023-03-03T14:39:00

Jermy was awesome! Friendly and on time.

Submitted on 2023-03-03T08:22:00

Richard was a great driver and super friendly

Submitted on 2023-03-02T21:53:00

Loved the texting service and the call from our driver for pickup with instructions. So glad we did not rent a car! Our driver was fantastic! Safe driving, and a relaxed ride to our hotel. Thanks so much! We will see you Tuesday for pickup.

Submitted on 2023-03-02T20:30:00

Leon was amazing! He was professional and so friendly.

Submitted on 2023-03-02T17:37:00

I left Michael's review on the other page with Richard's. Michael was delightful.

Submitted on 2023-03-02T17:36:00

I recommended you to my daughter when she and her family down. Our drivers were Michael and Richard, both great and safe drivers. On time and contacted us to alert us that they were coming. We are very satisfied.

Submitted on 2023-03-02T15:27:00

Francis was wonderful. He gave us excellent directions on how to find him. He made our trip to the hotel fun!

Submitted on 2023-03-02T14:23:00

Josh was great and I already gave him a tip.

Submitted on 2023-03-01T11:32:00

Bob was terrific! On time, very courteous, and a good driver!

Submitted on 2023-02-28T20:07:00

Incredible experience. We accidentally booked pick up from a different airport and they went above and beyond to catch our mistake and follow through with excellent service. Will absolutely use again.

Submitted on 2023-02-25T11:07:00

We had some issues with the driver on February 12th that were referred to a sales contact. Other than that we love Karmel shuttle and will continue to use and refer this business

Submitted on 2023-02-23T13:38:00

Our driver was pleasant, but drove way too fast. Was going over 85 mph when the speed limit was 65—dangerous, especially with 3 small children in tow. We had to ask him to slow down, which he did.

Submitted on 2023-02-03T05:06:00

We waited 35 minutes curbside after our driver said he was 4 minutes away. I gave my flight name and number on my reservation and was told to walk out of baggage claim and he'd pick us up there. I had 3 kids with me. If he knew my flight was Alaska and we

Submitted on 2023-02-01T11:33:00

Kevin was awesome and a very safe driver.

Submitted on 2023-01-29T12:08:00

Kali was extremely nice and friendly!!

Submitted on 2023-01-27T20:26:00

So Convenient. Kind and careful driver!!

Submitted on 2023-01-26T12:58:00

The driver was not Personable or helpful during the loading at the hotel. No music and she didn't even talk the whole way to the airport. P.s. my wife left her American Express card in the backseat...

Submitted on 2022-12-30T19:47:00

Our driver was phenomenal. Hands down the best person we have ever had.

Submitted on 2022-12-29T14:03:00 we were heading away from the airport we realized we forgot my mom's Walker and he brought us back to pick it up!!! Thank you!!!

Submitted on 2022-12-24T10:39:00

This is our fourth time using Karmel shuttle. We've had great experiences every time before this. Our driver was beyond rude. He arrived 30 minutes early and was clearly frustrated that he had to wait. He never introduced himself and was frustrated when I

Submitted on 2022-12-19T08:10:00

Efficient, timely, friendly, good driver, conversationalist An asset to your company Will definitely use your shuttle service again

Submitted on 2022-12-19T08:07:00

Orlando did a great job. On time and very friendly!!

Submitted on 2022-12-18T17:57:00

Super easy process to book and communicate especially for international visitors

Submitted on 2022-12-18T14:27:00

Art was really friendly!

Submitted on 2022-12-18T14:04:00

Our driver was 30 minutes late and not in near as nice of a vehicle as we had on our arrival. I do not believe this was the drivers fault. We were disappointed in it experience returning to LAX

Submitted on 2022-12-18T12:35:00

Michael was great. Tipped in cash

Submitted on 2022-12-18T11:27:00

Awesome ride!! Awesome driver!! Started our trip in such a fun way! Van was clean and on time!! We will definitely be using this service again!!

Submitted on 2022-12-18T11:22:00

Great service. On time, clean vehicles and great drivers!! Great experience. We will definitely be using this service any time we come to California from now on!!

Submitted on 2022-12-18T08:30:00

Ronald , was a excellent driver . Very accommodating . I was tttaveling with my sister who disabled . Ronald went beyond the call of duty .I want to thank him for everything from the bottom of my heart . May. Have your address would like to send him a ext

Submitted on 2022-12-17T18:12:00

Our driver was great! Let a tip and appreciated his conversation and kindness.

Submitted on 2022-12-17T16:14:00

Josh was extremely helpful and very knowledgeable of the loca area.

Submitted on 2022-12-17T11:23:00

Car smelled like cigarette smoke, covered over with air freshener. Had to keep the window down the whole ride.

Submitted on 2022-12-17T10:44:00

My transit van ended up being a disaster with my mobility issues iwould have hoped for a small bus with step and hand rails Driver went above and beyond to help me and treated me respectfully the entire time

Submitted on 2022-12-16T20:36:00

Friendly, conversationalist, good driver Positive attitude Asset to ur company

Submitted on 2022-12-16T15:18:00

Easy process, great service, very friendly driver. Thank you!

Submitted on 2022-12-16T11:32:00

Dale was amazing.

Submitted on 2022-12-16T09:40:00

Our driver to and from LAX was fantastic! We tipped in cash. Thank you

Submitted on 2022-12-16T09:28:00

Driver arrived within minutes after we were at the designated pickup spot. Very good driver that got us safely through traffic and to the airport on time. No sudden or scary moves either, we left those in the Disney Parks. Driver is very personable and gr

Submitted on 2022-12-15T21:27:00

Super calm with mega traffic a delight to travel with

Submitted on 2022-12-15T19:04:00

Easy, professional, clean and efficient. What else could you want?

Submitted on 2022-12-15T15:22:00

Orlando was awesome! We would like him to pick us up for our Sunday pickup too

Submitted on 2022-12-14T19:10:00

Our driver was excellent and professional. He got us to the LAX airport promptly. Very kind and polite.

Submitted on 2022-12-14T14:49:00

Seats could use a cleaning but Orlando was amazing! Already tipped him!

Submitted on 2022-12-14T12:09:00

Positive interaction with driver. Will probably use again when we come to Disneyland. Thanks.

Submitted on 2022-12-14T11:20:00

Our driver was amazing! Great experience round trip! We tipped with cash both times)

Submitted on 2022-12-14T11:19:00

Orlando was great!!

Submitted on 2022-12-14T09:18:00

Car was ok, driver was very nice and my wife and I both commented on the fact that your service is amazing. will definitely book again with you in the future as you guys made it so easy, it was 1 less thing to think about when planning a trip with 3 kids.

Submitted on 2022-12-14T07:52:00

Both of our Karmel shuttle drivers were Fantastic!

Submitted on 2022-12-13T18:36:00

Our driver was awesome! He was very friendly and kept great conversation! Highly recommend Charlie!!

Submitted on 2022-12-13T15:27:00

Both drivers were wonderful

Submitted on 2022-12-13T11:43:00

Jolie was fantastic. Definitely a great service. Gave him an additional tip.

Submitted on 2022-12-12T19:37:00

My first driver had a problem with the vehicle but another driver was available and kept in contact with me until he was able to pick me up...very satisfied with how the situation proceeded. Thank you!

Submitted on 2022-12-12T13:30:00

Excellent service. Driver was prompt and a careful driver.

Submitted on 2022-12-12T13:24:00

Great driver very careful and kind. ! Eddy 555

Submitted on 2022-12-12T11:12:00

Joseph was a wonderful driver. He was friendly and engaging. It was a great ride and I would use you again and recommend your service to clients.

Submitted on 2022-12-12T09:09:00

I didn't fill out the survey of our trip on 12/9, from LAX to our hotel, but the make for that service would have been five stars across the board, too. Thanks for great shuttle service all the way around!

Submitted on 2022-12-12T08:37:00

Amazing driver 10 stars

Submitted on 2022-12-12T05:10:00

The ride was a bit expensive, but the driver was awesome! And the car was immaculate. We were very pleased with the service.

Submitted on 2022-12-11T23:00:00

Dan was great!

Submitted on 2022-12-11T17:44:00

David was wonderful even with the hiccup of having the incorrect flight number. Tip given at time of service.

Submitted on 2022-12-11T09:42:00

Comfortable ride, appropriate music, good temperature. Much better than 12/11 return trip. Kamel needs to make it more clear where to meet driver, we were unsure where to go.

Submitted on 2022-12-11T09:39:00

Very uncomfortable seats, extremely bumpy ride, rap music and radio static very annoying. Driver was nice though.

Submitted on 2022-12-11T09:18:00

Good communication! Very friendly!

Submitted on 2022-12-11T08:58:00

Michael was great! Friendly and helpful. We had 4 kids and several suitcases that had to be loaded and unloaded in the rain. He made it so much easier. It was also nice to be dropped off at the airport instead of dealing with a returning a rental

Submitted on 2022-12-11T08:21:00

This shuttle only had lap belts which was not ideal for car seats. Overall a great experience.

Submitted on 2022-12-11T08:21:00

Armand was a great driver and gave impeccable service. Highly recommend!

Submitted on 2022-12-11T07:09:00

Very propmt driver. Genuinely a vary nice guy

Submitted on 2022-12-11T06:26:00

Would definitely use service again ??

Submitted on 2022-12-10T22:19:00

Driver was very nice and friendly as well as helpful with our luggage. Driver also gave us a walking map of the area surrounding Disneyland which we will use. The vehicle was dirty and desperately needed a good deep clean.

Submitted on 2022-12-10T12:10:00

Excellent service, and Soel shared lots of helpful info!

Submitted on 2022-12-10T09:54:00

Driver dropped us at the wrong terminal. We did not know there were multiple American Airlines terminals and he dropped us at one that took almost 30 minutes to walk (T5 to terminal B). He did not ask us which gate/terminal, only which airline, and we h

Submitted on 2022-12-10T09:50:00

Very friendly driver. Van was very clean. Great communication

Submitted on 2022-12-10T09:49:00

Friendly and helpful driver. Arrived on time and great communication.

Submitted on 2022-12-10T07:38:00

This guy was so nice that picked us up from the hotel. I also liked that he asked us if we had all our electronics. Asked also if we had all our stuff for the plane. That was very appreciated! Great friendly reminders! The kids also loved the small talk w

Submitted on 2022-12-10T07:15:00

Richard was great

Submitted on 2022-12-10T06:14:00

Arley was fantastic! Thank you so much!

Submitted on 2022-12-09T19:55:00

Great driver. Felt very comfortable with him the entire trip.

Submitted on 2022-12-09T18:04:00

Our driver on December 5, from Disney's Paradise Pier to SNA airport was excellent. He arrived on time, was pleasant, helpful, and got us to the airport in a timely manner. I would highly recommend this driver and company to others. I will use this servic

Submitted on 2022-12-09T11:56:00

Our driver, Mar, was so nice! Enjoyed talking with her. We would like to request her for our return shuttle! Thanks so much!!

Submitted on 2022-12-09T11:41:00

No glitches. Everything ran smoothly and the communication was top notch!

Submitted on 2022-12-09T11:29:00

Didn't catch his name, super awesome and friendly! Thank you! You are lucky to have him!

Submitted on 2022-12-09T11:06:00

Driver was very pleasant, positive and helpful. He arrived on time and got us to the airport quickly and safely. It was a vastly more positive experience than our November 29th arrival shuttle from the airport. After our experience on the 29th, I seriousl

Submitted on 2022-12-09T10:52:00

Excellent experience with our private shuttle. I tipped Francois in cash.

Submitted on 2022-12-09T10:27:00

Our driver was phenomenal. Wonderful driving.

Submitted on 2022-12-09T09:41:00

Augie is a caring and courteous driver. It was very helpful that he kept checking my flight status for me( my app wasn't working).

Submitted on 2022-12-09T04:40:00

Richard was very friendly and was fantastic at helping us put our things in the van and getting my kids in and seated. He also takes great care when seating everyone to make sure it's safe and comfortable.

Submitted on 2022-12-08T13:40:00

Driver drove much too fast (exceeding the speed limit by a good margin) and the vehicle was in poor mechanical condition.

Submitted on 2022-12-08T09:07:00

Friendly driver, on time! I love how you text us to keep us informed when the driver will be coming. Will definitely recommend this company to friends. We already gave him a 20% tip.

Submitted on 2022-12-07T23:38:00

Antwan was a great driver!!!

Submitted on 2022-12-07T22:32:00

Antonio was fantastic!

Submitted on 2022-12-07T20:15:00

Dale our driver was super nice, on time and helpful will use service again.

Submitted on 2022-12-07T20:13:00

Our driver Dale was awesome, on time (early) consideration at it's best. Thank Dale and Mahalo Karmel Shuttle.

Submitted on 2022-12-07T18:13:00

Karmel was able to pivot when our flight was cancelled and changed to an earlier one. We were escorted in a lovey black suv with a kind and personable driver who had to get us through a lot of traffic and did so seamlessly. We will use again! I tipped him

Submitted on 2022-12-07T07:33:00

I only use Karmel shuttles and this was the first time I have been disappointed. The first guy was a hot mess. The van smelled and looked like an ashtray. It was gross. Our pickup was 30 minutes late and the van looked like it had been in a home make over

Submitted on 2022-12-06T20:20:00

Our driver was amazing! Friendly and fast!!

Submitted on 2022-12-06T16:25:00

Communication is well done. We tipped the driver already.

Submitted on 2022-12-06T13:37:00

We've had consistently great service from this company. We will definitely use Karmel again and tell our friends.

Submitted on 2022-12-06T11:20:00

Rich went above and beyond giving us a quick tour of the area with recommendations for restaurants

Submitted on 2022-12-06T11:15:00

Josh is awesome

Submitted on 2022-12-06T10:36:00

Excellent experience! Would use again and definitely recommend. Thank you for your service.

Submitted on 2022-12-05T20:51:00

Latricia was so amazing!!!! We already tipped her.

Submitted on 2022-12-05T17:33:00

Right on time and great service.

Submitted on 2022-12-05T17:30:00

Awesome Driving skills and we made it safe to our hotel. Big Thank You to that Man!

Submitted on 2022-12-05T17:12:00

Richard was great! I already tipped him.

Submitted on 2022-12-05T15:29:00

Our driver needs a raise he's the best ?“?“

Submitted on 2022-12-05T12:38:00

1st time using the service and am quite happy with the way it worded. Will use again next time. Thank you

Submitted on 2022-12-05T10:26:00

Well, we'd like their driver, Anton, other than that I don't know why we had a huge Van. There was only three of us.

Submitted on 2022-12-04T19:26:00

Francois wasn't too talkative but he was enjoyable. Even with traffic, he drove safely and got is to our destination in a reasonable amount of time. As always, your drivers are always on time

Submitted on 2022-12-04T19:22:00

Antwan was excellent! Good personality and mostly attentive. Drove safely and mindfully.

Submitted on 2022-12-04T18:29:00

The service was awesome There should be a higher rating for this team.

Submitted on 2022-12-04T18:00:00

John the driver was very nice. Do you have our flight number and time to pick us up on December 8th? We already gave him his tip- 20%.

Submitted on 2022-12-04T14:25:00

Our driver Dale was great. He was on time and shared details on the area to us on our drive to our destination which were helpful.

Submitted on 2022-12-04T13:03:00

Soel was amazing! Friendly and safe! He was really a pleasure!!

Submitted on 2022-12-04T11:53:00

Our driver was early, which I really appreciated. He was polite, he did not drive crazy like some California drivers.

Submitted on 2022-12-04T08:50:00

Augie was great he was so caring. Will ask for him next time.

Submitted on 2022-12-03T20:18:00

Our driver went above and beyond. She was so sweet and knowledgeable. A great conversationalist.

Submitted on 2022-12-03T19:59:00

We waited an extra almost 30 minutes for our driver but it wasn't her fault it was the scheduling person. I felt sorry for her, she was very nice.

Submitted on 2022-12-03T19:57:00

Our driver Art was such a nice man and so helpful, we enjoyed our visit on the way to our hotel.

Submitted on 2022-12-03T13:25:00

Lady driver was very nice. We enjoyed the trip. Thank you!

Submitted on 2022-12-03T07:45:00

Overall experience with this shuttle service was great! Friendly drivers, prompt service and good communication.

Submitted on 2022-12-03T07:09:00

Our driver was extremely nice, helpful and friendly. We personally tipped him. He did a wonderful job. Thank you.

Submitted on 2022-12-02T22:28:00

Little confused on the whole process but worked out great and convenient.

Submitted on 2022-12-02T21:09:00

The numbers were only on the front and back so could not be seen from the side to find the van at the airport.

Submitted on 2022-12-02T19:35:00

Exceptional service... best we've ever received from any shuttle provider! Prompt, professional, caring and attentive, 5 star in every way!

Submitted on 2022-12-02T19:06:00

We always use Karmel, always fast for pick up, and the best service. She was amazing and very friendly

Submitted on 2022-12-02T18:59:00

Sal was super awesome!

Submitted on 2022-12-02T15:44:00

Driver was early and waited for us. Very much appreciated his being early and his kind service! Will use Karmel Shuttle again!

Submitted on 2022-12-02T08:33:00

My driver was fabulous! I tipped him through Venmo. Next time I will know I can tip through this link. Thank you! Highly recommended.

Submitted on 2022-12-01T19:14:00

Rudy was amazing!! Thank you!

Submitted on 2022-12-01T16:00:00

Kevin did a great job and made us feel very comfortable with his safe driving.

Submitted on 2022-12-01T15:50:00

Josh is great! We tipped cash.

Submitted on 2022-12-01T15:25:00

Your service is excellent thank you for making our family trip easy and not having to worry about anything else ...!

Submitted on 2022-12-01T13:44:00

Excellent and no fuss as usual Thank you

Submitted on 2022-12-01T12:47:00

Dale was an awesome driver!

Submitted on 2022-12-01T12:36:00

Highly recommended

Submitted on 2022-12-01T11:29:00

Driver arrived 30mins early for pick up and previous driver arrived 1 hr. It was stressful when we didn't expect them to be so early and felt rushed.

Submitted on 2022-12-01T10:00:00

Soel was great! Very funny and accommodating. Will recommend Karamel.

Submitted on 2022-11-30T18:41:00

Kevin was very friendly and was a safe driver.

Submitted on 2022-11-29T18:40:00

Tim was understanding and prompt. He's awesome!

Submitted on 2022-11-23T18:04:00

Kevin was very professional with genuine kindness. Excellent driver. I was very at ease & the whole process was wonderful!

Submitted on 2022-11-23T15:31:00

The vehicle reeked like cigarette smoke. I'm sitting in the airport an hour later and still smell it on my clothes and in my hair. I'm very taken aback that the vehicle wasn't clean and we had to deal with the discomfort.

Submitted on 2022-11-21T12:12:00

Such an easy and efficient process! I will recommend and use again! Thank you!

Submitted on 2022-11-19T10:21:00

Great and easy trip. Kali an outstanding driver. Appreciate it.

Submitted on 2022-11-17T15:22:00

Kamaal was an excellent driver & very personable. I highly recommend Karmel Shuttle & appreciate how well the process was done in all areas. I paid gratuity in cash! Wonderful experience! Thank you!

Submitted on 2022-11-17T13:46:00

Wani was very accommodating and helpful! I already added a tip previously but the service was excellent

Submitted on 2022-11-17T13:31:00

Driver never got out of the car to help us load our luggage into the van. Very disappointing. The driver we had when we arrived was very friendly and helpful.

Submitted on 2022-11-17T10:35:00

Definitely enjoyed my ride back to LAX! The driver was so cool!

Submitted on 2022-11-16T17:42:00

Great driver! Friendly and efficient!

Submitted on 2022-11-16T14:49:00

We were burning up and asked for the AC to be turned up. The driver ignored us. Otherwise excellent!

Submitted on 2022-11-16T14:40:00

Great ride! Driver was so kind and polite. I appreciate this service.

Submitted on 2022-11-16T11:21:00

The drivers were extremely professional. We certainly enjoyed our round trip.

Submitted on 2022-11-16T10:26:00

The driver was on time and very friendly. However, when we were picked up on arrival on Sunday, the driver was also friendly. However we had to wait 20-30 minutes for another family of five who were very slow in coming out. Did not seem like good sched

Submitted on 2022-11-16T10:24:00

Richard was awesome thanks

Submitted on 2022-11-15T22:01:00

Joshua was very Good We gave him a tip

Submitted on 2022-11-15T20:11:00

Richard was awesome! He was friendly, on time, and his van was now & clean!! We will request him for all future shuttles in LA!

Submitted on 2022-11-15T08:08:00

Richard was awesome and took great care of us! Thank you!

Submitted on 2022-11-14T21:09:00

It was a little confusing that the name on the van was not Karmel Shuttle.

Submitted on 2022-11-14T20:26:00

The driver was very nice (contact, driving, took care of bags...etc). We appreciate his service

Submitted on 2022-11-14T17:01:00

He was so courteous and very helpful without luggage! We tipped the driver upon arrival at hotel. Great service!

Submitted on 2022-11-14T13:10:00

We had another wonderful experience!! I already tipped my sweet driver! Thank you for a wonderful trip!

Submitted on 2022-11-13T19:33:00

Eddy was an excellent driver with great customer service. Most enjoyable experience in my four trips.

Submitted on 2022-11-13T14:13:00

Conrad was amazing! We tipped him in person but we were very impressed with him and the vehicle!

Submitted on 2022-11-13T12:52:00

The male dispatcher that we spoke with upon our arrival was very rude and abrupt. Not impressed with his customer service skills.

Submitted on 2022-11-13T10:13:00

Eddie was great!!

Submitted on 2022-11-13T10:09:00

Both drivers to the hotel and back to the airport were great ! Friendly and provided timely and safe transportation. Both vans were very clean and we will definitely book again on a future trip ! (I gave an additional cash tip for the great & friendly

Submitted on 2022-11-13T10:07:00

Driver was great. We initially walked to the wrong baggage claim and then the kids had to go to the bathroom. I thanked him for his patience and he was very kind (I gave an additional cash tip). Very happy with the service !

Submitted on 2022-11-13T01:12:00

There was confusion when picking me up from Paradise Pier Hotel--as to where I was to wait for pickup, but that was the hotel's fault. The driver was very nice and courteous. Also, my driver from last Sunday was a lot of fun to talk with--made my ride e

Submitted on 2022-11-12T15:06:00

Dale was by far the best driver we've ever had with a car service. He was kind, conisderate, and very friendly. He went above & beyond to make it a great ride. He was great. Thank you, Dale! (Cash tip was given for his exceptional service).

Submitted on 2022-11-12T11:33:00

Driver Augie with the suv service was great!!!

Submitted on 2022-11-12T10:35:00

You need better vehicles for those with disabilities. It was difficult and embarrassing trying to get into the vehicle provided.

Submitted on 2022-11-12T09:38:00

Back left seat has buckle receptacle in need of repair. It is a liability.

Submitted on 2022-11-12T07:26:00

Orlando is a wonderful driver and I would love to have him on the return trip!

Submitted on 2022-11-11T21:44:00

Driver was delayed picking us up but did communicate with me.

Submitted on 2022-11-11T18:46:00

Great driver! He was very professional, But I was told by one your reps it was just going to be only our family of 5 being picked up, Two other passengers were also picked up.

Submitted on 2022-11-10T19:37:00

Driver Laura was excellent!

Submitted on 2022-11-10T18:39:00

Dale was wonderful! Thank you!

Submitted on 2022-11-10T13:09:00

We were very satisfied with the driver and our overall experience with you! We have been with you for many years and will continue to do so. Thank you!

Submitted on 2022-11-10T12:12:00

Driver Dale was an absolute delight. Great asset to your organisation. I tipped him directly

Submitted on 2022-11-10T09:22:00

We were blessed by having Michael as our driver again. He's a great driver, prompt, and very friendly.

Submitted on 2022-11-10T06:58:00

Great driver! Appreciated the personal touch of calling to keep us updated on his arrival. Thank you!

Submitted on 2022-11-09T18:54:00

The first driver that picked us up from the airport was fantastic. Nice guy, friendly clean vehicle. The one that picked us up from the hotel was texting as she was driving!!! That is not cool and the vehicle was just ok. Would not recommend her ever.

Submitted on 2022-11-09T17:25:00

Dale was amazing!

Submitted on 2022-11-09T12:34:00

When I clicked that we arrived, I never received a text from the driver so I called. The gentleman I spoke with couldn't find our registration. Finally he found it and told us where to meet the bus. Over 30 min we were finally on our way. Bus driver didn

Submitted on 2022-11-09T04:16:00

Dale did an awesome job. Great driver. Loved how he pointed out local landmarks.

Submitted on 2022-11-08T06:10:00

I didn't like getting a text 2 days before at 1am asking me to confirm the reservation. It woke me up

Submitted on 2022-11-07T14:33:00

Fun ride & would recommend - easy to coordinate with, driver was great, nice vehicle, but some of the seat belts wouldn't unlock or release so we could buckle up. My sons and I rode Without one on the 40 min drive. Not sure what was wrong with it. Wo

Submitted on 2022-11-07T13:49:00

We seriously had the best driver. He was so understanding and patient with me and my family of 7.

Submitted on 2022-11-07T10:41:00

Adam did a great job. He was very pleasant and got us to the hotel safe.

Submitted on 2022-11-07T10:31:00

Great ride, fantastic music! Great vibe!

Submitted on 2022-11-07T09:44:00

Totally awesome driver and experience. We will for sure use Karmel Shuttle again!!! Cash tip given. Thanks!

Submitted on 2022-11-07T07:09:00

Richard was great! We got a mini tour on the way to the airport. He pointed out some touristy things. He's a great shuttle driver.

Submitted on 2022-11-06T15:30:00

Leon was fantastic! Professional! Great communication and easy meeting process.

Submitted on 2022-11-06T11:12:00

Driver was extremely rude.

Submitted on 2022-11-06T10:53:00

Thank you so much!! Our round trip reservation was perfect!! Our drivers exceeded our expectations. Karmel will be our first choice from now on.

Submitted on 2022-11-06T10:39:00

Pick up from the airport was 30 minutes late but the driver was in contact with us keeping us posted. Not an ideal situation, but not a huge deal. Getting pick up for our flight, however, was less than impressive. We had no contact from the driver and he

Submitted on 2022-11-06T10:14:00

Jeff, excellent driver and exceeded our expectations. Thank you

Submitted on 2022-11-06T10:02:00

Ride was great-driver was knowledgeable about popular locations and was great!

Submitted on 2022-11-06T09:54:00

No Vehicle ID or Karmal sign on vehicle which is how we were told vehicle would be identified. It would have been fine if a text would have been provided as indicated with driver name and license number/car description, but nothing was. It caused a lot of

Submitted on 2022-11-06T09:32:00

Our driver was great! He was very friendly and great to have a conversation with. We are not from LA so taking a shuttle to LAX was a must for us. Everything was easy from booking to drop off. Would highly recommend this shuttle service for future use.

Submitted on 2022-11-06T09:05:00

Wonderful driver, smooth ride and timely delivery to the airport. Thank you so much!!!

Submitted on 2022-11-06T08:55:00

Best Service Around

Submitted on 2022-11-06T07:38:00

Driver was very nice and had excellent jazz music during our trip.

Submitted on 2022-11-05T18:13:00

Our first experience with Kamel on Nov 1st was great. Art was very professional, helpful and friendly. Our second experience on today was very much different from the first. Our driver was not very personable or friendly to say the least. The experience

Submitted on 2022-11-05T17:20:00

Sohel was absolutely awesome he was are pick up and drop off driver. A+ driver and service, I would highly recommend him as for reservations I cannot say the same. I spoke to one person on the phone and they were super rude and another told me they had tw

Submitted on 2022-11-05T12:02:00

The driver was WAY late. It was no fault of hers, there had been a serious accident messing up traffic.

Submitted on 2022-11-04T20:34:00

Josh was great! Timely, professional, super helpful and friendly! He really helped us start our Disneyland trip with no bumps!!

Submitted on 2022-11-04T19:00:00

Armin us a great driver. Service was impeccable.

Submitted on 2022-11-04T16:31:00

Michael was excellent!' We did tip him. ?Š

Submitted on 2022-11-04T15:25:00

Elvira had the cleanest van and it didn't smell like others we have had from you in the past.

Submitted on 2022-11-04T12:48:00

Amazing driver and very fast service. Absolutely loved our ride.

Submitted on 2022-11-04T09:09:00

Tipped driver. Very happy with all of the services

Submitted on 2022-11-04T08:06:00

My driver was very conscientious and polite. He made my ride to the airport stress free. I hope you appreciate him as an employee.

Submitted on 2022-11-03T23:35:00

Payman was awesome! Thanks for staying up so late!

Submitted on 2022-11-03T18:14:00

Julie was awesome!! Star service

Submitted on 2022-11-03T13:06:00

A little delay for the driver to show up, but honestly not an issue because Joseph was a great driver! Overall our experience with Karmel was top notch, and will defiantly use again without hesitation. Thanks to your dispatch and drivers for a wonderf

Submitted on 2022-11-03T08:29:00

We were excited to see that Kevin was our driver again. He was very courteous, friendly, and patient while we got our car seat installed. He is a fantastic driver, and was a wonderful cap to both ends of our trip!

Submitted on 2022-11-03T08:25:00

I was very disappointed in my communication or lack thereof with dispatch on my return trip to the airport. I received a text message that said I be ready 10 minutes before pickup time. I was ready and waiting outside. I waited and about 10-15 minutes aft

Submitted on 2022-11-03T00:05:00

Antonio was the best!!!

Submitted on 2022-11-02T19:14:00

The seat belt clasps were metal and exposed ripping my jeans could be a safety hazzard for little ones but loved our driver

Submitted on 2022-11-02T18:24:00

Tommy was great! Effortless travel! Cash tip

Submitted on 2022-11-02T17:55:00

"Caption Pete" did a wonderful job. We provided him a tip at drop off.

Submitted on 2022-11-02T17:14:00

Devon was amazing and we sincerely appreciated his driving abilities and timely pick-up. We were originally dealing with driver Orlando, but he evidently was getting off shift after arranging our pick-up and did not tell us. Would recommend a quick text i

Submitted on 2022-11-02T14:07:00

Our driver was amazing!! Thank you so much Conrad!! We left a cash tip thank you.

Submitted on 2022-11-02T11:37:00

Mead was awesome.

Submitted on 2022-11-02T06:20:00

Our driver was friendly and kind. He did an excellent job of getting us to our destination through rush hour traffic at 5:00 on a weekday!

Submitted on 2022-11-01T18:44:00

Erin was super good. Smooth ride and very kind.

Submitted on 2022-11-01T14:53:00

Driver was AMAZING! Funny, very polite, helpful, and positive!! Made sure everyone in the car felt special. This guy deserves a raise! Definitely the easiest shuttle system I've ever used. Entire process was seamless and every person from the company

Submitted on 2022-11-01T13:40:00

Great driver Conrad, very personable and was almost like a tour guide telling us all about the area.

Submitted on 2022-11-01T12:37:00

Vehicles need some attention. Need to be cleaner inside and out and need maintenance. Warning lights were on in the dash panel and the car idled really rough and shook when driving.

Submitted on 2022-11-01T12:20:00

Alway great service with courteous drivers

Submitted on 2022-11-01T11:54:00

Great safe service for our family! Thankyou we appreciate it!

Submitted on 2022-11-01T10:29:00

Van smells of exhaust and has rough idle.driver more interested in phone. Driver ten minutes late picking us up and get the message for how was service and we are not there yet.

Submitted on 2022-10-29T07:04:00

Kevin was wonderful! Great service, and yes, I would recommend Karmel.

Submitted on 2022-10-28T20:47:00

Kevin was fantastic. Super helpful and kind. It was a great start to our time in the area. Thanks again!

Submitted on 2022-10-23T08:43:00

Driver did an excellent job! You guys rock!! Paid big cash tip?

Submitted on 2022-10-17T22:10:00

Excelente driver! We were very happy with his service. He was on time and a very kind person.

Submitted on 2022-10-17T12:12:00

We tipped our driver cash $$. He was friendly, patient, and had great communication with us! Outstanding service! May your business be blessed!

Submitted on 2022-10-16T20:51:00

Joseph did an excellent job! Extremely Friendly and his SUB was very clean.

Submitted on 2022-10-16T19:01:00

In addition to being a great driver, our driver was fun to talk to.

Submitted on 2022-10-16T19:01:00

Manny was great! We gave him a cash tip when we were dropped off

Submitted on 2022-10-16T18:19:00

Thank you Arma for making our trip safe. easy and on time !!!

Submitted on 2022-10-16T12:15:00

This driver was great! Very kind, eager to help, and fun to talk to. He made our 20 minute journey exciting and easy going. He helped with our luggage after a long flight and accommodated our passengers with ease.

Submitted on 2022-10-16T11:59:00

Dominique was great. Thanks so much!

Submitted on 2022-10-16T11:39:00

We really liked our driver, Victor, who was friendly, knowledgeable and efficient. We would like to request him for our return trip to the airport.

Submitted on 2022-10-15T21:39:00

Casey was absolutely amazing! We left a bag in the fan and Casey was quick to get it back to us! Thank you!!

Submitted on 2022-10-15T16:41:00

She was ornery and acted like she was in a bad mood. She was hurried and not patient at all. She asked us to put the car seat in the back of the van instead of properly installing it for our 2 year old. Also, I didn't see a sign saying no food or drink,

Submitted on 2022-10-15T15:59:00

Driver was so nice, on time and got us to the airport quickly!!

Submitted on 2022-10-15T12:17:00

Eddie was fantastic! Thank you all so much for dealing with me not knowing how to tell time and showing up early. Can't wait to use your service on our next trip!

Submitted on 2022-10-14T19:16:00

Our driver was fantastic. The vehicle was new, clean and high quality. A great way to get our 9 person family from LAX to Disneyland resort.

Submitted on 2022-10-14T12:09:00

Driver was awesome and picked us up early. Vehicle was huge and roomy and would totally utilize this service every time we come to this area.

Submitted on 2022-10-14T06:28:00

Our driver was entertaining and great!

Submitted on 2022-10-13T21:56:00

My driver, Victor, was prompt, friendly and a very safe driver. It was an easy ride to LAX from Fullerton and I was almost sad to get dropped off because we were having such a nice conversation. He's a wonderful asset to Karmel Shuttle and whoever has h

Submitted on 2022-10-13T19:21:00

Our driver, Manuel S., was very friendly and helpful. We were caught in traffic but he made the ride very enjoyable. Highly recommend this company!

Submitted on 2022-10-13T15:16:00

We loved using Karmel Shuttle. Thank your for an easy trip to and from Disney and SNA.

Submitted on 2022-10-12T18:56:00

Driver claimed she was given the wrong address, causing her to be 1/2 hr late for our pickup. But, we got to the airport in plenty of time; so, all's well that ends well.

Submitted on 2022-10-12T16:49:00

I happened to drop my phone as I was getting out of the van Monday morning at 4:40am at John Wayne Airport. My son called it and the driver happened to hear it ringing and came around to drop it off with me. I greatly appreciate him doing so! Gave him a $

Submitted on 2022-10-12T16:39:00

The driver was extremely professional and friendly it made the trip very enjoyable indeed ! Will definitely pick your service in the future if needed again thank you so much

Submitted on 2022-10-12T15:18:00

Michael did an amazing job. I would highly recommend your services.

Submitted on 2022-10-12T13:53:00

Jermy did a great job

Submitted on 2022-10-11T19:03:00

Thank you so much. That was super easy and I'll give you great reviews

Submitted on 2022-10-11T18:50:00

Josh was excellent! He called me personally to make sure I knew where to get picked up. He was great and made us very comfortable. He's a very personable guy!

Submitted on 2022-10-11T15:17:00

Thought we'd have a car seat for the 6 yr old...

Submitted on 2022-10-11T14:42:00

Thank you so much to our Driver Dominique - She was so kind and friendly and professional - on time, courteous and very safe !! We can not say enough great things about her !

Submitted on 2022-10-11T13:15:00

Great service and drivers were very friendly.

Submitted on 2022-10-11T12:54:00

Would like to request David for return trip on 10/24

Submitted on 2022-10-11T08:47:00

So easy and great communication! Friendly drivers and comfortable rides. Would definitely recommend and use Karmel Shuttle whenever we're visiting Disneyland!!

Submitted on 2022-10-11T06:04:00

Augie was very friendly and we felt comfortable.

Submitted on 2022-10-11T03:54:00

My flight came in later then planned and my driver was very understanding. He was a very nice guy even though it was the end of the day and the traffic was awful. I will definitely call them again!

Submitted on 2022-10-10T14:49:00

The tip is because of the driver and other employees at the airport. I was a bit disappointed as we had to wait at least 30 minutes to find our driver - I did not know what shuttle was picking my party up

Submitted on 2022-10-10T14:35:00

Ride was rough in regards to the whole pick up and driving. He seemed to be distracted and not sure of where he was going.

Submitted on 2022-10-10T14:14:00

Reggie was phenomenal and a wonderful driver/host!

Submitted on 2022-10-10T14:10:00

Our driver was wonderful! On time and friendly. Thank you so much!

Submitted on 2022-10-10T13:59:00

Josh was awesome

Submitted on 2022-10-09T20:50:00

Had a bit of a wait after we got our bags. Probably better if I clicked ready when I saw my bags on the carousel.

Submitted on 2022-10-09T20:26:00

Micheal was great, thank you!

Submitted on 2022-10-09T14:46:00

I recommend a small step stool. It was a very large step down to the ground d. Otherwise perfect ride to the airport. Gave a cash tip ?‚

Submitted on 2022-10-09T14:01:00

Orlando was wonderful!

Submitted on 2022-10-08T17:52:00

Excellent,on-time, courteous professional and friendly service - couldn't ask for better!

Submitted on 2022-10-08T17:26:00

Excellent service, very comfortable vehicle.

Submitted on 2022-10-08T16:41:00

Your company and drivers made our trip so much more relaxing. We will definitely use this service on our next vacation

Submitted on 2022-10-08T15:15:00

Every shuttle we had reservations for was on time, drivers were friendly and the Vans were clean. Thank you for the great service and safe transportation.

Submitted on 2022-10-08T15:04:00

Loved Richard

Submitted on 2022-10-08T11:14:00

Excellent service! Our flight got delayed last minute and they were able to fit us in at a later time. We tipped the driver in cash already.

Submitted on 2022-10-08T11:08:00

Great experience using Karmel. We will definitely use them again. Tip was paid in cash.

Submitted on 2022-10-08T07:55:00

This review is for vans 434 and 437. They were amazing and I appreciate that they were able to adjust the pick up times so quickly

Submitted on 2022-10-07T20:47:00

My driver was over 15 minutes late picking our party of 5 up. I was very unhappy during the pickup process. I was told on the phone that reservations had a 15 minute pickup window before and after. All I was told is that the driver was on his way, no ET

Submitted on 2022-10-07T19:27:00

I needed help changing my time and dispatch was incredibly helpful. Thanks for helping us make it to the airport in time.

Submitted on 2022-10-07T18:04:00

We really liked the friendly driver, Casey

Submitted on 2022-10-07T15:26:00

Vehicle was very clean but seemed a bit older. Great service.

Submitted on 2022-10-07T13:45:00

Laura was great. We had her both for pick up and drop off at the airport and between our hotel. She was friendly, timely, safe, and professional.

Submitted on 2022-10-07T12:59:00

Cash tip, driver was friendly even gave us back stories to famous areas we drove by.

Submitted on 2022-10-07T11:09:00

Would have given him 5 stars but he dropped me off at Alaska airlines instead of Delta. I didn't realize it until I was in the terminal. Other than that, ride was great and conversation was great!

Submitted on 2022-10-07T10:48:00

Superb service I gave the driver $20 cash tip

Submitted on 2022-10-07T09:07:00


Submitted on 2022-10-06T22:59:00

Taryn was an excellent driver and was very friendly and made the ride enjoyable. Would definitely recommend you guys to my friends and use you whenever we don't rent a car

Submitted on 2022-10-06T19:25:00

Josh was the absolute best. Informative of the area and made the drive go by so fast. We also felt very safe.

Submitted on 2022-10-06T19:22:00

Our return to airport driver was AMAZING and literally the only reason that we would book with you guys again. Talk about service recovery! We had such a poor experience getting picked up from the airport and I called several times and dispatch actually y

Submitted on 2022-10-06T14:24:00

Our driver was very courteous and a safe driver. However we were dropped off at Marriott Suites instead of Marriott Delta Garden Grove so we had to walk with our luggage to the correct hotel. It was next door so not too bad but I hope we are picked up a

Submitted on 2022-10-06T13:08:00

Josh was great!

Submitted on 2022-10-06T12:09:00

We tipped him at the airport. Richard was a great driver and gave us great service. I was very impressed with your entire service. Thank you

Submitted on 2022-10-06T11:55:00

I'm allergic to fragrance. The air freshener in the van was strong and made for a hard time breathing. Maybe just tone it down a bit.

Submitted on 2022-10-06T09:32:00

EJ was so friendly. We kept pleasant conversation while he safely navigated us to Long a each airport. He deserves the highest praise and our gratitude. Thank you!

Submitted on 2022-10-05T22:29:00

Rudy was great!

Submitted on 2022-10-05T17:12:00

Driver was late, felt like i had to chase this company to make sure our ride came

Submitted on 2022-10-05T17:10:00

Very professional and polite driver, who gave us a tour and pointed out famous sites in CA on our way to the airport. Great with communication and punctual, even offered to pick us up early if we wanted. Will use this service again the next time we are in

Submitted on 2022-10-05T15:09:00

Josh was very nice and on time!!

Submitted on 2022-10-05T14:24:00

Orlando was a great driver and very personable. We will definitely be requesting him again.

Submitted on 2022-10-05T12:20:00

Our driver was very friendly and personable. We will very likely recommend Karmel to friends and family visiting California.

Submitted on 2022-10-05T11:15:00

Art was absolutely wonderful!

Submitted on 2022-10-05T10:51:00

Outstanding service. Our driver was very courteous and friendly. Would be five star recommendation except that we had a very poor experience on our other shuttle.

Submitted on 2022-10-04T18:55:00

David our Driver, arrived early - he was super friendly and attentive. Our family was very impressed. We talked all the way to the airport, he told us the process for our return trip home. Thank you, David.

Submitted on 2022-10-03T22:29:00

Joseph was very friendly and prompt.

Submitted on 2022-10-03T18:28:00

We had the best experience with our ride from LAX to Disneyland! Our driver, Dale, was awesome. He was prompt, and personable. He went out of his way to point out interesting places, like SpaceX/Tesla, and the new Clipper Stadium, plus lots of famous m

Submitted on 2022-10-03T18:13:00

Conrad is very nice and knows his way around. Thank you, Conrad.

Submitted on 2022-10-03T09:03:00

Wani was an excellent and courteous driver. Give her a raise!

Submitted on 2022-10-02T23:32:00

Lashonda was Amazing!! Highly recommend her and this service to anyone:)

Submitted on 2022-10-02T23:28:00

Great service!! Our driver went out of his way to make us feel welcomed to town. Was a great way to start our trip. Thank you so much!

Submitted on 2022-10-02T23:18:00

Julie was fantastic. We only waited approximately 10 mins for pick up. The car was clean and the driver was lovely. We would definitely use this service again.

Submitted on 2022-10-02T17:22:00

Casey was awesome! Thanks for a great ride!

Submitted on 2022-10-02T15:11:00


Submitted on 2022-10-02T14:34:00

Eddie is da bomb! -the Shelton's-

Submitted on 2022-10-02T13:37:00

Both trips to and from the airport were exceptional. I would recommend to others and will use again myself!

Submitted on 2022-10-02T10:30:00

Elvira was great. Excellent driver

Submitted on 2022-10-02T09:56:00

Lashonda was our driver she was very nice and helpful..Thank you

Submitted on 2022-10-02T07:54:00

Great service both ways! Will definitely recommend to others. Tipped both drivers personally in cash.

Submitted on 2022-10-01T20:50:00

We loved Lashonda! Even with an traffic delay, she made good time and was so helpful to us. She was so fantastic and made us feel right at home! Thank you!

Submitted on 2022-10-01T20:30:00

Reggie is fabulous!!!

Submitted on 2022-10-01T17:20:00

Our driver did not respond to either my wife or me when we said hello. She was looking down at her phone many times during the drive and was unfamiliar with the route. I used my GPS to navigate her to the hotel. She was grumpy and unfriendly during the en

Submitted on 2022-10-01T13:31:00

We had the best experience and will definitely use this company for our next visit to the area!! (Tipped directly)

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